BT (British Telecom) Outage in Romford, Greater London, England

@bt_uk You don't care make changes next year and go to another provider the provider I should have stayed with for when I was with him for 10 old years and I've had no problems at all

@bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

@bt_uk So it's not my problem your problem at your problem at your end .

@bt_uk I'm not new customer been with you for years I just had a new box about 3 weeks ago cos I was having problems with my old 4K box

I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

Feel so bad for @takanakagami30 so unlucky after such a great weekend. The future is looking bright tho. #BTSport #MotoGP

@btsport would it be possible to do a pay per view or subscription service? Only want to watch the #GallagherPremFinal but don’t have BTSport.

Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

@bt_uk disgusted with the full fibre complete Wi-Fi service it’s been over 8 hours of no internet... to be fobbed off with we are aware and it will be fixed within “2hrs” I am now till waiting.... what am I paying for literally Zero fibre ZERO Wi-Fi?!?! Not impressed BT 😖

@bt_uk disgusted at the service been without no internet for nearly 10 hours and been fobbed off each time with it will be fixed within 2 hours really? Total Wi-Fi not impressed!!!! 🤯

@bt_uk why has my broadband been so bad for 3 days now !!

@bt_uk BT services are the worst in history. How can I change service provider to @Bt_uk since 25th August and yet to be connected to its fiber broadband in October. It’s really a pathetic story . I have been data on my phonetic work from home .

@bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

@bt_uk Just upgraded to Smart Hub 2. After logging out of website and back in its managed to get back into the stream now but having wanted to watch a 90 mins football match pretty peeved that we missed most of 2nd half due to poor broadband 🤯 and we lost 🤬

@btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

@bt_uk so was meant to have my bt package activated on the 17th of September, 12 days later ,still nothing, I estimated I’ve spent a total of at least 8 hours on hold until an advisor answers when I call up for an update. as I’ve never been given an updated from BT’s end

@btsport Tell Savage he looks like an idiot with that coat !

@bt_uk excellent customer service from Tom this morning. Refreshing to actually have people who are committed to solving your problem. Best experience I’ve had with BT and I’ve been a customer for 6yrs +. Just to add it wasn’t the outcome I wanted but can’t fault Tom for trying!

@btsport commentary has to be the worst thing, they're just talking rubbish. 'not a bad game this' is the least useful comment you could come up with

@bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

@virginmedia making me wait 14 days to become a new customer, basically telling me to shop around and go to @bt_uk or @SkyUK for a broadband deal, let's see how long I can last without a phone line or broadband #virginmedia #skyuk #bt_uk

@bt_uk A £75 gift promotion and enticement to take out a new BT broadband contract ......beware potential customers because once you have signed up they have no record of the deal. Duped into a contract....no customer service just lies....

@bt_uk thank you for leaving me no Internet tonight. Your TechTeam put down the phone at 9 o’clock and went home. Great customer service is so wonder I’m leaving you for @NOWTV

@zippydeday @AndyFerguson10 @btsport They lost 2 nil that night at Boro. It was a terrible game. The only positive was that when I got to the ground and told them I was a scout they let me park at the stadium

@AndyFerguson10 @btsport Went to watch the under 18s play at Middlesbrough about 10 years ago. We were ****!!!

Every night without fail Internet router starts a reset at 9pm @bt_uk

@BTCare I need to send my old bt kit back to you to be recycled but I have not received a returns bag. Can you help me get one please ?

As if I DONT pay @SkySports and @btsport enough a month tomorrow you want me to pay £15 ontop to watch my team play tomorrow 🙄 absolutely diabolical think I'll cancel the lot as you don't deserve any money for being sooooo greedy #ripoff

Is this a record yet @bt_uk? Fibre to the premises ordered 1st September, 2 months, 1 home visit and many calls later but still no connection. Never get calls back. Today have been told there's 'missing network.' #poorcustomerservice

@bt_uk I would never recommend bt What an absolute joke. I messaged earlier not one reply.Been on hold for an hour and half passed from pillow to post. Joke!!!!!!😡😡😡😡