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BT (British Telecom)

BT (British Telecom) Outage Report in Romford, Greater London, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Romford come from postal codes RM6 , RM5 and RM7 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Romford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Romford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Romford, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, City of London, Romford, Enfield Town, Newham, Woodford Green, Grays, Hackney, Billericay, Loughton, Ilford, Buckhurst Hill, Poplar, Tower Hamlets, and Gravesend.

CityProblem TypeReport Time
Southwark Internet 3 hours ago
Southwark Internet 20 hours ago
City of London Total Blackout 2 days ago
Romford Total Blackout 2 days ago
Enfield Town Internet 2 days ago
City of London Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Romford, England

Latest outage, problems and issue reports in Romford and nearby locations:

  • RetrogamesNow
    Roly's Arcade (@RetrogamesNow) reported from Brentwood, England

    @BTCare we are at our wits end with your customer service. You continually cancel our appointments as you say our service is fixed but it’s INTERMITTENT! And you have already admitted it’s a terrible service, and every weekend regular as clockwork you cancel our next engineer!

  • Nicola1117
    nicola1972 (@Nicola1117) reported from Romford, England

    @bt_uk absolutely shocking customer service, major issues since we joined various promises of engineers,no show all the time and being fobbed off on the phone about problems being fixed yet nothing has changed

  • mrsscole
    Sally-anne Cole (@mrsscole) reported from Bexleyheath, England

    @bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

  • TheStarPA
    The Star PA (@TheStarPA) reported from Poplar, England

    @bt_uk I have been trying to help a client with their complaint for long time. It includes a residential and a business account. It has been impossible to follow up over the phone. It seems that the only department available is sales. Could you please tell me what to do next? Thx

  • OL_Vision
    Omid 👨🏻‍💻 (@OL_Vision) reported from Sutton at Hone, England

    @btsportfootball @btsport Fix your Ultimate channels it's 4mins gone in the match and I'm still watching ads? It's been 8mins of ads.

  • theessexsog
    Mike Miners (@theessexsog) reported from Billericay, England

    @bt_uk will complaint VOL013-599112566910 make me the unhappiest BT broadband customer ever or do I have to add all my other complaints to win?

  • Starfox118
    Vaughn Highfield (@Starfox118) reported from Tottenham, England

    Honestly had it with @bt_uk. Moved house, they botched moving internet so we were without it. Tried to upsell to more expensive contract to solve "issue" despite my speed already halving due to move. Got the Hybrid Connect device today and it's crap. Can't find a 4G signal

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Bromley, England

    day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

  • sportspsycoach
    Dr Linda Duffy, PhD (@sportspsycoach) reported from Epping, England

    @btsport Good statement - but do you intend to broadcast their matches.... My subscription to your service depends on it 👍🏻

  • rahelab
    Rahel Bailie (@rahelab) reported from Camberwell, England

    @bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Bromley, England

    Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

  • MarionPettet
    Marion Pettet 💙 (@MarionPettet) reported from Kelvedon Hatch, England

    When you're supposed to get compensation for a missed appointment or service why do we have to "claim" it & why is the "claim" window time limited? Perhaps @bt_uk can explain, especially as they boast about it.

  • ianjk23
    Ian Kenealy (@ianjk23) reported from Broxbourne District, England

    @SkySports & @btsport at every available opportunity spread fear for those clubs who might miss out in CL, and how without it best players leave & the clubs is in financial trouble, now they are kicking off because clubs want to avoid the very thing they perpetuate

  • GoldenGoonerlg
    V8 Gooner (@GoldenGoonerlg) reported from Ilford, England

    @holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺

  • rahelab
    Rahel Bailie (@rahelab) reported from Camberwell, England

    @bt_uk Nope, they fixed my billing problem, thanks.

  • kelly20201983
    Kelly 💙 (@kelly20201983) reported from South Ockendon, England

    @bt_uk when will service be resumed in South ockendon?

  • agustin
    Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • MarionPettet
    Marion Pettet 💙 (@MarionPettet) reported from Kelvedon Hatch, England

    Thank you @bt_uk for helping me. It seems that I wasn't correct as they resolved the issue within their time frame & I wasn't entitled. (The wording could be clearer though.) They also compensated me for a missed visit. I apologize.

  • Cover4Caravans
    Richard Burgess (@Cover4Caravans) reported from Billericay, England

    Why am I surprised? Online account with @btsport I can do anything other than cancel my account! At £36 a month we don’t think is good value but they make it so difficult to cancel. Shame the FCA don’t regulate them!

  • rahelab
    Rahel Bailie (@rahelab) reported from Camberwell, England

    @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • toffeetom
    Thomas Davies (@toffeetom) reported

    @bt_uk The absolute worst

  • mrjoshua761
    Paul Easton (@mrjoshua761) reported

    @bt_uk Sometimes recently on my Xbox I have some issues, the weird thing is I’ve played on the same server on the pc game for a long time and never had an issue, these issues seem to have been since my line was put onto didgital phone

  • timroyds
    Tim Royds (@timroyds) reported

    @bt_uk No. Now back down to 2.1 😠

  • RobertClark125
    Robert Clark (@RobertClark125) reported

    @bt_uk It's probably the wind. It had better die down, ironically I'm planning to replace a section of fence 2moro that's 26 years old, and could fall down if I leave it too long

  • AgeofVictoria
    AGEOFVICTORIAPODCAST 💙 (@AgeofVictoria) reported

    @bt_uk Hi. Day 3 with no internet & I’m concerned as I WFH. Internet access is an essential especially in these pandemic times. @MariaMillerUK @Keir_Starmer it needs to be treated as an essential service. Loss of access needs to be a high priority fix.

  • SpAM_CAN
    Cay 🏳️‍🌈🐱🏳️‍⚧️ (@SpAM_CAN) reported

    @bt_uk Is there a way to make a formal complaint to the supplier? It's insane that they are allowed to just shut us off with no notice, costing you money and costing us our connection (in a neighbourhood with *terrible* 4G signal).

  • BrynMez
    Bryn Mez🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@BrynMez) reported

    @bt_uk It started working yesterday but the North Wales area had problems with connectivity

  • iTechPro2012
    Gareth Sibthorpe (@iTechPro2012) reported

    @bt_uk Problem solved!

  • NicolaGray78
    Nicola Gray (@NicolaGray78) reported

    @bt_uk Hi I'm struggling to get any Internet at home this morning my hub is just green. Been trying to reset since 6am. Are there any issues in the L30 area of Liverpool? Thanks

  • paulstevens1983
    Paul Stevens (@paulstevens1983) reported

    The @primevideosport stream quality is absolutely shocking, you’d think they were hard up. Never an issue on @btsport or @SkyUK