BT (British Telecom) Outage Report in Southwark, Greater London, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Southwark come from postal codes SE16 , SE1 , SE5 , SE1P and SE11 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Southwark, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Southwark, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Southwark, England
The most recent BT (British Telecom) outage reports came from the following cities: City of London, Hammersmith, London, Croydon, Southwark, Brentford, Romford, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, Sutton, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Phone | 1 hour ago |
|
Hammersmith
|
Internet | 1 hour ago |
|
London
|
Internet | 3 hours ago |
|
London
|
Total Blackout | 3 hours ago |
|
Croydon
|
Internet | 4 hours ago |
|
Hammersmith
|
Internet | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Southwark, England
Latest outage, problems and issue reports in Southwark and nearby locations:
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David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England@bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…
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MadameCholet (@PurpleDon1973) reported from Ilford, England@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
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julie atkin (@atkin_julie) reported from Hackney, England@bt_uk Done the text. It's occurring frequently lately. I'm still waiting for supervisor to call me regarding problems on my account and still no call to me. Waited all day after calling 150 at 12pm.
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Danny Attle (@DanfromtheSouth) reported from Bromley, England@btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈
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coolio (@coolhati) reported from Kingston upon Thames, England@bt_uk @UKDazza Please could you tell us why the Internet is down?
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talie (@TalieDelemere) reported from London, England@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
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peter (@peter33266430) reported from Kensington, England@bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless
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Joe Tyrrell (@JTyrrell_) reported from Lambeth, England@bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.
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Louise Brooker (@EdwynUK) reported from Walthamstow, England@bt_uk is broadband down in Leyton E10? No service and router not responsive
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MadameCholet (@PurpleDon1973) reported from Chigwell, EnglandWas eagerly awaiting broadband installation/engineer to arrive today. Nobody came. Nobody rang or emailed. I had to call you. Brand new customer. People waited in for you. This is shocking customer service @bt_uk when is the engineer actually coming???
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SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England@bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies
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Joe Tyrrell (@JTyrrell_) reported from Lambeth, England@bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.
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Steve Rowley (@MidEssexOD) reported from Islington, England@Ofcom Please encourage @bt_uk to make it more obvious that once the BT home phone service goes digital as the PSTN is being switched off 999 calls cannot be made in the event of a power cut or broadband failure. On their comms its in the small print.
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Daniel Hirschmann (@danielhirschman) reported from Hackney, EnglandWow, @bt_uk your customer service and internal systems are utterly disappointing. First you send me the wrong kit multiple times over 5 weeks(!) and then send me a message telling me if I don’t return the most recent one, I’ll be charged £50 - eventhough its STILL the wrong kit!
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Lochlann (@Lochlanndg) reported from London, England@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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Henry (@erossiniuk) reported from Kensington, EnglandIs @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband
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Joe Tyrrell (@JTyrrell_) reported from Lambeth, England@btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!
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coolio (@coolhati) reported from Kingston upon Thames, England@bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll
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Janthea46 (@janthea46) reported from Kingston upon Thames, England@bt_uk BT Wi-Fi in my area seems to be down 😱😱
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MISS OLUBUNMI (@adekoya_k) reported from London, England@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mr T0n3r🇬🇧🇮🇪 (@toner1984) reported@bt_uk hi, I'm a BT customer, and need a new router. How can I order a new Hub? Thanks
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Gautam Das (@DasD36516180) reported@bt_uk hi I am from TW76AT. Our broadband seems to be failing from yesterday evening and completely stopped working. I need this broadband to function to continue with my work. Phone calls are ringing and response so far. Please can u give me a service update in my area
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Rhyan (@DataStore_) reported@bt_uk Hi, is there a particular reason I can't cancel my (soon to end) contract via your website? Seems your call centres are vacant.
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Sheila Evans 🏴 (@SAEvans66) reported@btbusinesscare we pay for Critical care on our business landline so that faults are repaired within 6 hours not the 8 days we’ve been quoted!! When you have no mobile signal and are reliant on your landline this is shocking service.
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Jessica Maria (@jessica_mariac) reported@SkyUK @bt_uk so is it correct that the outage in Bedford is going to take 2-3 DAYS to repair?
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Anne P (@anniepants35) reported@bt_uk can you please contact me asap re mini-hub not working despite being re-assured it will remain on as continuation of home service not possible due to a BT error. Now unable to work from home!
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FijustFi (@bitchystichy) reported@hatetorycuts @bt_uk BT have always provided the emergency operator service, they handle the call before it goes to fire, police or ambulance. When you first call and are asked what service, thats the BT role.
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Tim Haines (@TimHaines77) reported@bt_uk The fault was supposed to have been fixed on Tuesday. You emailed to say you couldn't fix but have provided no date. You never paid automatic compensation last time my phone broke.
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Angela 🏴 ♀️ 🇪🇺 🖤 (@sistersurxang) reported@bt_uk Despite 5 phone calls to you and 2 promised call backs from your customer service team I've still not got my issue sorted out. All I want to do is cancel the broadband part of my package and keep my call plan (landline). Why is this so difficult to sort out
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Dylan Jones (@dylanjonesCAFC) reported@bt_uk your wifi is so ******* **** it makes me want to off myself yet again cutting out non stop stupid stupid company