BT (British Telecom) Outage in Bermondsey, Greater London, England

@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

@bt_uk BT your doing my head in! Switched to digital in my area, I never received anything, I've had no home phone for 2wks, got sent a digital thingy to plus in still not working I'm losing my patience, tomorrow customer services again!☹

My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!

@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish

@bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?

@holliexharvey @bt_uk If the Broad Band is down, work must understand that, u have proof, worst way offer to take a days leave. Send them the email u have. I used 2 get stressed on the underground and was told "don't stress over things u can't control" it dont work with Arsenal thou 🥺

@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

@bt_uk hi, had quite a few issues since thinking I got a good deal(via @EE ), today was the date I had for the installation, not a great experience, who can I talk to about this without being on hold?

@bt_uk I am livid. Absolutely Livid with your service right now

Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare

@bt_uk absolutely shocking customer service, major issues since we joined various promises of engineers,no show all the time and being fobbed off on the phone about problems being fixed yet nothing has changed

Why is my broadband not working in West London @bt_uk?

day two of broadband down from @bt_uk Promised call back from @bt_uk FTTC team failed to materialise. FTTP team have lost notes from hour on the phone yesterday and want to send an engineer out again! You couldn’t make this up!

IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

@bt_uk Amazing, just about to message you as trying to use this terrible interface that you lot have imposed on us!

@bt_uk who should I contact to request pay phone box removal that is not working and damaged, thanks

@bt_uk hi BT. I've been trying to switch phone, broadband and TV to you since 29th May. Placed the order 4 times, each time it got cancelled. Spoken to 7 of your colleagues in the last 10 days but still no closer to a solution. Don't get why this is so difficult.

@bt_uk I’ve ordered a 4G hub and booked another engineer appointment. Please don’t cancel them this time

@bt_uk It’s ridiculous. What was it that caused the problem last week? Why is it off again less than a week later? What is going on?!

@bt_uk Please, why won’t you help my parents like you repeatedly say you will? My father has dementia, my mother has no idea what to do. You’re charging them £60-80 per month for a rip off tariff. You say you’ll send them account and tariff info so we can sort it, you never do.

@bt_uk Still having issues just been at work past few days

@bt_uk Do you have a phone number I can call? Internet is very poor

@mustbecwaced @bt_uk Time you where getting hold of BT chief executive. @bt_uk absolutely pathetic the customer service you have received. They should be paying you for having to use your mobiles, sorting the problem and apologising for for everything they’ve put you through.

@bt_uk The engineer came today, needing access to house. He and I both hope that the problem is fixed, though we’re not sure how. I was merely pointing out the anomalies in the computer-generated conversation.