BT (British Telecom)

BT (British Telecom) Outage Report in Kensington, Greater London, England

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The latest reports from users having issues in Kensington come from postal codes W8 and SW5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Kensington, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kensington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Kensington, Greater London, England 12/07/2025 14:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Kensington, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Hammersmith, Southall, Hounslow, Watford, Muswell Hill, City of London, Camden Town, Barnet, Newham, Purley, Islington, Fulham and Harrow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Kensington, England

Latest outage, problems and issue reports in Kensington and nearby locations:

  • teenaantoniou Teena Antoniou (@teenaantoniou) reported from Walthamstow, England

    Hi @BTCare, can you please help me activate my btpure card please? Something is not working.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @bt_uk we had shockingly bad internet for over the last few days. It is now more not working than working . Have tried to call . 30 minute waiting time. This is not good service .

  • DLion1986 DreamLion1986 (@DLion1986) reported from Stratford, England

    @btsport @btsportfootball lol why can’t the commentators be honest and just say even with injuries team selection have been poor and they are a victim of there own ego!

  • Jess_L_Andrews Jessica Andrews (@Jess_L_Andrews) reported from Merton, England

    @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

  • COLFESeconomics COLFESeconomics (@COLFESeconomics) reported from London, England

    @BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!

  • adam_cannon Adam Cannon (@adam_cannon) reported from Barnet, England

    had an IP bleed between us and our neighbours for 3 weeks. Still waiting for BT to diagnose the problem (although we have!!) social media team amazing but @bt_uk very slow. Anyone else had similar issues? Means slow or no internet, random webpages blocked. Drop outs on zoom.

  • matt_diangelo Matt Di'angelo (@matt_diangelo) reported from Enfield Lock, England

    I check at the start of every game im watching the HD version of @btsport - easily the worst picture quality. Anyone else think this??

  • theotheodorou Theo Theodorou 💙 (@theotheodorou) reported from Enfield Lock, England

    @btsport the sound on channel 423 is broken. Please fix before kick off!!

  • R0LLSY Jon (@R0LLSY) reported from Epsom and Ewell District, England

    @bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc

  • kateMorris102 Kate Morris (@kateMorris102) reported from London, England

    @bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?

  • danialtink Danielle Altink (@danialtink) reported from Camberwell, England

    @bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh

  • rprakoso13 Rendy Prakoso (@rprakoso13) reported from Camden Town, England

    @bt_uk hey got a text saying my broadband should be activated by now but it's still not working and hub is flashing purple. I've checked that it's properly connected to the master socket. Any tests you can run to make sure that the service has actually been activated? Cheers

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.

  • Jess_L_Andrews Jessica Andrews (@Jess_L_Andrews) reported from Merton, England

    @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

  • OrignalBabydoll Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported from Croydon, England

    @bt_uk Updates? All I know is I went to the GPs after they left and the main road I live off had at least 8 Openreach vans doing repairs. The road my cul-de-sac is off isn’t that long. I was told by one operative there were numerous issues in my area

  • glenoglaza1 Glen Oglaza (@glenoglaza1) reported from Croydon, England

    What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG

  • adam_cannon Adam Cannon (@adam_cannon) reported from Barnet, England

    Used to have best internet with @bt_uk - but in past week, our neighbours and us are having huge problems. Fibre speed still showing fast, but constant drops and buffering on streaming services. Feels like the days of dial up Wonder if the issue is outside the property?

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup

  • Farah_Lou farah says (@Farah_Lou) reported from Loughton, England

    @bt_uk Two days ago, told that someone would come today from 8-1 but no one turned up and we got a text full of grammatical errors saying that the next update would be on Monday 🙃 it will be 2 and half weeks by then. It’s unacceptable.

  • adama_not Adama Traores not that hench pal (@adama_not) reported from Wandsworth, England

    @bt_uk can you please help me kick off is in 30 mins

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • PlebeianHero A Patriot (@PlebeianHero) reported

    @bt_uk Hello remember me I am that customer who is annoyed at a 1200 pound bill (for 24 months) to provide a guarantee that your systems work.

  • muzzy024 Muzzy (@muzzy024) reported

    @bt_uk Broadband down

  • Kathie75 Kathie (@Kathie75) reported

    @bt_uk can you please give me an email address for someone I can email regarding a billing issue and returned equipment? I’ve spoken to 3 people in customer services but the issues are still unresolved. Thanks

  • matterofapinion Sam Skelton (@matterofapinion) reported

    @bt_uk I already have an ongoing chat thread with you in DMs. It's been in use for several months of chasing the problems.

  • drsiant Siân Thomas (@drsiant) reported

    @bt_uk my router broke. You provided a replacement. I sent the broken one back using the envelope you provided. Why does it take 3 weeks to open the packet? How do I engage? It's been more than 3 weeks. I don't want to sit on hold and all the other options - no reply

  • rossworboys7 ross worboys (@rossworboys7) reported

    @bt_uk @SkyHelpTeam let’s get this debate out there as I’m not getting anywhere with either of you regarding my issues with skyglass. BT- all sky send me is the below but you say this cannot be controlled what the options here?

  • atulharia Atul Haria 🌱 (@atulharia) reported

    @bt_uk The Internet in North West London (NW4) keeps dropping out. Do you have a problem?

  • muppetkeeper Paul (@muppetkeeper) reported

    @bt_uk Wow, almost 17% CPI increase from BT, absolutely profiteering. A recent tweet says here to help, 20 minute queue in messaging! Be assured, the second my contract is up, I’m leaving.

  • GaryPersonal Gary (@GaryPersonal) reported

    @bt_uk So I switched to the benefit saver payments. £20 instead of £55. But ever since then (and never in 8 years before) I'm getting loads of dropped connections, lagg, slow loading speeds. Nothing to do with my pc. Happens on all devices. Has my Fibre 2 connection changed?

  • b3ena Beena Mistry (@b3ena) reported

    @bt_uk NO INTERNET SINCE SATURDAY WHEN YOU CUT ME OFF… IVE UPGRADED MY SERVICE WITH YOU RIDICULOUS 🤬