BT (British Telecom) Outage Report in Richmond, Greater London, England
Some problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
The latest reports from users having issues in Richmond come from postal codes SW14.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (57%)
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E-mail (14%)
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Wi-fi (14%)
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Phone (7%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Richmond, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Kensington, Hackney, London, Croydon, Fulham, Hounslow, Islington, Camden Town, Harringay, Tower Hamlets, City of Westminster, Ealing, Streatham, Southwark and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Kensington |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Fulham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Richmond, England
Latest outage, problems and issue reports in Richmond and nearby locations:
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Yogi D
(@yogidowntown) reported
from
Watford, England
@bt_uk Hello, is there currently an outage in the WD19 area?
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Sonja McLaughlan
(@Sonjamclaughlan) reported
from
Richmond, England
@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?
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James
(@jimflit) reported
from
Wandsworth, England
@bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.
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Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Hi @bt_uk I’m a teensy bit baffled why you sent my new router and hub to a different address than my billing address, but Royal Mail have returned to sender so could you fix it? I *really* don’t wanna spend another hour on hold to CS.
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Mark O'Callaghan
(@EventOCallaghan) reported
from
Camberwell, England
@bt_uk live chat customer service Where and how
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Anne De'Ath
(@AnneDeAth) reported
from
Harrow Weald, England
@bt_uk Sorry, doesn't work. Text fails to send.
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Chloe Rose
(@chloe_rose812) reported
from
Kensington, England
@bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight
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David Israel
(@davidal123) reported
from
Bushey Heath, England
@virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.
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Gary Jones
(@garageowns) reported
from
Hackney, England
@bt_uk I’ve been trying to, but your online Black Friday offer goes into ‘technical problem’ every time I try to buy, then pushes me to other offers but won’t complete those either. In fact I’ve had the ‘last chance’ BF email today, but won’t let me progress. Total waste of time
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Barry French
(@Barry2103) reported
from
Richmond, England
@bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.
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Bill / 葛威
(@BillGlover) reported
from
Camden Town, England
@bt_uk So… “We’ve tested your service and found a problem within our network. We will arrange an Openreach engineer to investigate.” @OpenreachHelp @bt_uk If you know there is a problem, why does your status page report there are no issues? Why do I need to proactively request a fix?
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Rob Holley
(@robholley) reported
from
Camberwell, England
@ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)
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JPaulG 🐼 😷
(@JPaulG) reported
from
Wandsworth, England
@bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?
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Jenny Collins
(@radioheadjen) reported
from
Tottenham, England
@la_riviere @bt_uk Totally. It’s why I will never feel sorry for the royal family - they’ve never had to deal with a telecoms call centre.
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Richard Small
(@letter_presser) reported
from
Richmond, England
@bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?
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Jess Brittain-George
(@jbrittaingeorge) reported
from
Hackney, England
Unsurprisingly, 16 minutes into being on hold to @bt_uk I’ve gone from “Can I change my plan so it’s not a rip off?” to “please refund me so I can **** off to another provider” @comparethemkt says I could be paying HALF of what I pay now. #bt #broadband #comparethemarket
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Andy Gaffey
(@andy_gaffey) reported
from
Lambeth, England
@bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16
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Paul
(@Pauljar58453395) reported
from
Hounslow, England
£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague
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James Morris
(@JamesMorris77) reported
from
Hammersmith, England
@BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce
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Bridgette Parlma
(@Bparlma) reported
from
Hammersmith, England
Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Superderek
(@Superderek1) reported
@mattpimm1 @bt_uk 8am dropping for Bt and ee customer
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2
(@peterkelk90) reported
@bt_uk @FredCoolbreeze I have the same issue, trying to get a Playstation 5
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Macca8317
(@Macca83172) reported
@bt_uk registered for PS5 and existing customer, do I need a code as well for mybt app to get ps5 and if so why wasn’t I emailed a code?
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Saffron
(@saffronallanah) reported
@bt_uk I applied for Fibre Broadband. Was told the application was pending and someone would be in touch.I’ve tried several times to call customer service.The £29.99 fee has been refunded. I assume it was unsuccessful and will not be connected by date supplied upon application?
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StirFried
(@StirFried14) reported
@bt_uk To even seriously suggest my Wifi wasn’t logged in with the correct password is utterly insulting and shows a complete lack of understanding of my issue. As if my Wifi logged out and changed passwords during the game, FFS. Just give me a refund please.
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𝔈𝔩 𝔗𝔦𝔤𝔢𝔯 ™️
(@G_toxophilite) reported
@bt_uk I have been BT broadband customer for 4 Years and registered for ps5 preorder . Haven’t received code to pre order 🥸
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Gareth Miers
(@garethmiers) reported
@BTCare why do I need to ring someone to cancel my contract with you? Why can't I do it online?
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Nirav Hathi
(@niravhathi_) reported
@bt_uk Still no fix on Big Sur. Frankly ridiculous. The product is called BT Virus Protect although it is supplied by McAfee. @bt_uk needs to step up and take action and communicate better
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Oliver
(@ollycrouch) reported
@peterkelk90 @FredCoolbreeze @bt_uk I guess they never announced it to stop the website being flooded. I’m a BT customer and registered my interest for one weeks ago, totally surprised and lucky to receive my code today to purchase one.
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dan ford
(@fordy124) reported
@VivHarding3 @bt_uk I would like to know this as well and how you order one as an existing bt customer