BT (British Telecom) Outage in Wembley, Greater London, England

@paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

£14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

@bt_uk Sorry, doesn't work. Text fails to send.

@btsport you must be the worst communications company in the world. I cancelled my BT Sport subscription as I was unable to contact you be telephone ! Your answer 50% reduction. No thank. I now get a demand to pay. Online banking act no you quote has 30 different id’s !

@bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous

@bt_uk BT offer expensive broadband, a poor service, & appalling customer support. I tried you guys 4 years back, junked after 2 years. I would never sign-up again. Now you force your ads into my Twitter feed, get a decent media buyer to exclude my device from future campaigns, thanks

@btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

@Richy_____ @ClockEndJamesXI @bt_uk What does being straight have to do with a WiFi service though? They’re just a real couple it’s not that deep.

@bt_uk so was meant to have my bt package activated on the 17th of September, 12 days later ,still nothing, I estimated I’ve spent a total of at least 8 hours on hold until an advisor answers when I call up for an update. as I’ve never been given an updated from BT’s end

Could some one look at this **** my team 😢@ManUtd @btsport

For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

@bt_uk WHERE IS MY NETWORK ENGINEER! IVE BEEN SAT INSIDE WAITING SINCE 8AM. THIS IS RIDICULOUS. 😡

Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

Is internet down @bt_uk at nw10 3qu?

Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

@btsport commentary has to be the worst thing, they're just talking rubbish. 'not a bad game this' is the least useful comment you could come up with

@bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

@bt_uk Checked says all ok but signal breaking up all the time impossible to watch

@bt_uk is there a signal problem in westminster No channels working for last hour

@btbusinesscare Well I hope it is soon. I can’t express how disastrous and costly this has been to our charity. The worst thing is, when we called, you just didn’t care... no sense of urgency, no empathy for our situation. How awful we have to call you out on Twitter before we can get action?

@MrTNSmith @bt_uk I was juggling 3 simultaneous such eChats yesterday to BTW. All three mysteriously had “technical issues” and dropped when I asked for an update…

@bt_uk The issue is, when is it going to be fixed? It is becoming a rather big issue with working from home.

@bt_uk This is disgusting students are already having it bad and he has no internet it’s been 4 weeks of been messed about 😡

I hate the fact that #UFC254 is on @btsport Box Office. You pay for 1 service then you have to pay again. Its shocking @btsportufc Capitalism and Corporate greed, I hate it. Cannot have mates around either because of stupid #lockdown rules 😡🤬

@btsport All that and no crowd, what a difference a full stadium would have made. Football just isn't the same without fanatical support....

@bt_uk the problems ive had with #BT broadband are outrageous since 2012 when i had to use an internet cafe for 6 weeks as #Talktalk /BT couldn't even fix the faults. Forward till now and again the problems remain + a complete new line put in yet again! Useless!

@bt_uk So far at the moment it is. It did drop again once the day after I called up. Trouble is there is still working on boxes down the road from me and most of my estate are having problems

@bt_uk Hi there. Got an email to say an engineer is coming on Friday but someone has come already and fixed the problem. I can't find anywhere to cancel this. Can you help?

@bt_uk Hope you can help. Need to talk about a pole being changed at my address unnecessarily.

@bt_uk the thing is they aren't - nothings showing on there for my number of account - just an old 'slow broadband' and the phone line disconnection which has been fixed.