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BT (British Telecom)

BT (British Telecom) outages and service status in Croydon, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

Full Outage Map
  • BT (British Telecom) generated 2 outage signals in the last 24 hours around Croydon, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
  • The most recent signal from this area was received Aug 4, 10:12 PM GMT+1.
  • 55% Internet (55%)
  • 17% Wi-fi (17%)
  • 13% E-mail (13%)
  • 11% Total Blackout (11%)
  • 4% Phone (4%)

The latest reports from users having issues in Croydon come from postal codes CR90 , CR2 , CR0 and CR7 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Croydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 5: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Croydon, England

The most recent BT (British Telecom) outage reports came from the following cities: Southwark, City of Westminster, Mitcham, Croydon, Epsom, Wandsworth, Caterham, Catford, Purley, Thornton Heath, and West Wickham.

CityProblem TypeReport Time
Southwark Internet 11 hours ago
City of Westminster E-mail 22 hours ago
Mitcham Internet 1 day ago
Southwark Internet 1 day ago
Mitcham Internet 2 days ago
Croydon Internet 2 days ago

Nearby cities with recent reports

Southwark

4 recent signals

11 hours ago
Mitcham

2 recent signals

1 day ago
City of Westminster

1 recent signals

22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • AndRaffan
    Andrew Raffan (@AndRaffan) reported from Eltham, England

    @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

  • kanishofficial
    kanish official (@kanishofficial) reported from Camberwell, England

    @bt_uk Internet down around Bermondsey. What the hell is going on? 🙄😒😡

  • bunjlessball
    Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

  • CFCJae_
    J (@CFCJae_) reported from Eltham, England

    Keown is a **** pundit. #BTSport

  • bunjlessball
    Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

  • BrixtonBobbyBob
    Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk @holland_tom I’ve been given the same text … I spoke to a BT customer person who said it would be back on at 16:00. It’s not back on..

  • SamVerissimo
    Sam Luis Verissimo (@SamVerissimo) reported from Lambeth, England

    @bt_uk is there a outage in se5 internet and landline not working?

  • jdibon
    Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • EpsomMental
    Allen_lovemymind (@EpsomMental) reported from Croydon, England

    I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

  • R0LLSY
    Jon (@R0LLSY) reported from Epsom and Ewell District, England

    @bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc

  • Scare158Steve
    Scarebear (@Scare158Steve) reported from Wandsworth, England

    @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

  • kurtistime1985
    Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • VentersGaming
    David Venters (@VentersGaming) reported from Croydon, England

    really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

  • rahelab
    Rahel Bailie (@rahelab) reported from Camberwell, England

    @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

  • BrixtonBobbyBob
    Christiana 🕷Activist Lawyer (@BrixtonBobbyBob) reported from Lambeth, England

    @bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing

  • Kurdeck
    Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • stevetom110
    Steve (@stevetom110) reported from Eltham, England

    @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

  • devanikindia
    devanik saha (@devanikindia) reported from Croydon, England

    @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

  • SherminAaliYoga
    Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • andy_gaffey
    Andy Gaffey (@andy_gaffey) reported from Lambeth, England

    @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • VSKisser
    Jess Sanderson (@VSKisser) reported

    @bt_uk you broke the internet end of Feb! Require a permit to work, cancelled the order to fix - with no communication - I’ve called and rebooked and you move the completion date and still sat paying for a service I am not receiving - absolute shambles!!! Sort my internet out!

  • sc2987
    Shoshanah Cohen (@sc2987) reported

    @bt_uk It seems to have been cancelled now (I don't know how that actually was actioned though!). But that still leaves her with the issue of getting the correct internet (as the whole package was cancelled).

  • AcharyaShahV
    AcharyaViren (@AcharyaShahV) reported

    BT & EE @EE @bt_uk hello WiFi and mobile both have a same problem low connection sometime no connection need help.

  • DanielFactor79
    Daniel Factor (@DanielFactor79) reported

    WHY IS MY INTERNET SO SLOW YOU ******* **** EATING *****? @bt_uk

  • JAH59
    JAH (@JAH59) reported

    @bt_uk I want to make a complaint

  • scruffiness
    Sir Rob the skiving. #LBFB (@scruffiness) reported

    @BTBusiness @btbusinesscare , Our broadband is out, I can’t raise a fault through your website, and I can’t find a phone number to ring. Why do you think this service is worth over a £100pcm?!

  • Nige78
    Nige Crooks (@Nige78) reported

    @btbusinesscare Broadband down in TS1?

  • Haggisguy
    Alan Swanson (@Haggisguy) reported

    @bt_uk The first 3 I cannot do because I cannot log into my account online, you don't take international checks, I don't live in the UK so pay machine doesn't work. And your customer service team want to authenticate the account with me, using a uk mobile.

  • holby_fan
    Kelly (@holby_fan) reported

    I need to cancel my fibre order. It hasn't arrived yet but I haven't seeked permission from the council @bt_uk

  • dkeight
    David Keight (@dkeight) reported

    @bt_uk We are currently leaving BT business contract after being a customer for decades. The last straw was a botched order for fibre broadband ending with a case via Ofcom, and our move to another supplier. BT then closed our account and appear to have blocked our online a/c