BT (British Telecom)

BT (British Telecom) Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR7, CR2, CR0 and SE19.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Croydon, Greater London, England 12/09/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Perivale, City of London, London, Ealing, Hackney, Southwark, Wembley, Teddington, Hammersmith, Croydon, Southall, Hounslow, Camden Town, Newham and Banstead.

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City Problem Type Report Time
United KingdomPerivale Internet
United KingdomCity of London E-mail
United KingdomCity of London E-mail
United KingdomLondon Internet
United KingdomEaling E-mail
United KingdomHackney Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    really really annoyed with bt there playing with my line again without telling me there doing anything im trying to upload a video to youtube @bt_uk im lookingf to leave bt after 12 yrs this is getting so bad , what would fix this is a 5 min tweet

  • MarianasBits 🥬 🍓 Mariana Feijó 🍓 🥬 (@MarianasBits) reported from Hackney, England

    Finally able to book an upgrade to fibre this week & have now been w/o internet for over 24h, which massively affected my work w @funnywomen & all that @TalkTalk can do is tell me it’s an issue w the line & @bt_uk are responsible for solving it anytime from 2-3 working days (2/3)

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk someone from open reach came did lots tests turned out that the fibre optic cable as near to breaking so packet pingback signal was degrading

  • Ramonnavarro Ramon Guthrie (@Ramonnavarro) reported from East Ham, England

    @BT_uk @BTCare @BTGroup What is happening with BT Broadband internet over the past week, why does it keep cutting off, is there a problem in the Newham, London area? #bt #broadbandissues #fixconnection

  • devanikindia devanik saha (@devanikindia) reported from Croydon, England

    @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • MarianasBits 🥬 🍓 Mariana Feijó 🍓 🥬 (@MarianasBits) reported from Hackney, England

    What I want to know is who will reimburse me for the service I’m paying for while not being able to use it & who’s paying for the extra data I’m having to pay for in order to do my actual work which pays for my home & food? @TalkTalk @bt_uk (3/3)

  • MarinerIndy James Mariner (@MarinerIndy) reported from Camberwell, England

    Just had the misfortune to catch a few minutes of 'The Football's On' on @btsport . Never again. Like giving weekly airtime to your mate in the pub who think he knows his football, but just doesn't get it. Reactive dross.

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • cat_la Cat Fitzmaurice (@cat_la) reported from Bromley, England

    @bt_uk can someone help me pls? So many channels have disappeared off my entertainment full tv package, how to I cancel or get my channels I pay for pls?

  • VentersGaming David Venters (@VentersGaming) reported from Croydon, England

    @bt_uk engineer has been est repair date next tuesday , ive done cabling and seen how fibre optic is made sounds like it maybe a cracked cable as if its a card my connection be down its just slow

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • barriebrown1 barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • edwardwoodhouse Edward Woodhouse (@edwardwoodhouse) reported from Poplar, England

    @bt_uk we were told our wifi would go live today. It hasn’t. We were also given a mini hub which doesn’t work. Please can you help us sort this?

  • kateaustin496 Kate Austin (@kateaustin496) reported from Stratford, England

    @thebedfordfox @btsport Not a bad cricketer either David.

  • profmyster21 Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • heidistern80 Heidi Stern (@heidistern80) reported

    @bt_uk any update on the broadband outage in the Oldham area? I work from home and unable to work without internet access, I’ve lost a full working day

  • EveryCountry Graham Hughes #RejoinEU 💫 👊🤠 (@EveryCountry) reported

    @Dawesomedawson @bt_uk Done. No problem with the line.

  • jamieproducer Jamie Scott (@jamieproducer) reported

    Meanwhile on @btsport tonight the pundits and presenters are all women. The problem is that the men will be back tomorrow. Token, insulting, patronising crap. #iwd Yes, I’m watching football. I’ve lost the remote.

  • Dawesomedawson Dan Dawson (@Dawesomedawson) reported

    @EveryCountry @bt_uk Text HELP + phone number to 61998. They'll do an auto check on your phone line and get openreach out if theres any problems. Help has to be in capital letters I think. Eg: HELP 0123456789

  • Sagenhaft Bolo 🇪🇺🇪🇺🇪🇺 (@Sagenhaft) reported

    @EveryCountry @bt_uk It’s absolutely rubbish service, a @bt_uk operator lied to me in order to extend my contract, and the service is still ****

  • Richard97077456 Richard Horton (@Richard97077456) reported

    @bt_uk At lest £10 per month more expensive than you can get elsewhere and you don't have to put up with the awful customer service!

  • DariaHassQT Daria 🇬🇧🇪🇺💙💜 (@DariaHassQT) reported

    @EveryCountry @bt_uk They’re awful - so glad I left & don’t have to deal with them with regards to internet (we’re now cable). Dreading moving to a place where they’re the only option.

  • m1kebriggs Mike Briggs #FBPE #RejointheEU (@m1kebriggs) reported

    @EveryCountry @bt_uk @Plusnet ....believe they are BT rebadged but never had a single issue they didn't solve immediately...really good telephone support...

  • Iscoesqueee Isco (@Iscoesqueee) reported

    @btsport @btsportfootball 3 women on the build up for the chelsea match is absolutely shocking. I will be cancelling my BT Sport subscription after today’s game. Your service is utterly ****. Don’t talk on the men’s game, stick to the woman’s game or the kitchen.

  • TBallam Me #MakeVotesMatter #DefundCarbon #DFIU (@TBallam) reported

    @EveryCountry @bt_uk Very poor, any noise on the line?