BT (British Telecom)

BT (British Telecom) Outage Report in Croydon, Greater London, England

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The latest reports from users having issues in Croydon come from postal codes CR90, CR2, CR0, SE25 and CR7.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Croydon, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Croydon, Greater London, England 02/20/2026 21:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Croydon, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Southwark, Dagenham, Islington, Hounslow, City of London, City of Westminster, Ealing, Hammersmith, Hackney, Newham, Wandsworth, Coulsdon, Camden Town and Croydon.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomDagenham Internet
United KingdomIslington E-mail
United KingdomLondon Wi-fi
United KingdomHounslow Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Croydon, England

Latest outage, problems and issue reports in Croydon and nearby locations:

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times

  • mwarn73 Martin Warner (@mwarn73) reported from Poplar, England

    Funny how now that my @bt_uk services are up and running, I’m getting calls and texts all the time from them asking if it’s all ok and can they close the complaint. When my services were out (for 4 weeks) I couldn’t get hold of them for love nor money! 🤔

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Camden Town, England

    @OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔

  • TheBonnieKiwi Kiwi 🥝 🔜 #EGX London | #4TG Game Con (@TheBonnieKiwi) reported from Poplar, England

    @kurbeco @aravelle @SkyUK @bt_uk @Hyperoptic I’d shit my pants at a 1000/1000 connection 😅 but after having 15/1.5 for years with Sky, BT and Vodafone... it was a relief to get 110/6.5 with Virgin

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @Lol_Yiddo @kevski07 @JackHumphreyKM @CollegeGameDay @espnplayer @ESPNUK @btsport Could be a bad day for the state of Texas

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Camden Town, England

    @OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO

  • mishmash100 Michelle Casey (@mishmash100) reported from Wandsworth, England

    @bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @JackHumphreyKM @espnplayer @ESPNUK @btsport Need to slow that down ASAP

  • BlackheathDogs Blackheath Dog Walkers (@BlackheathDogs) reported from London, England

    @bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @JackHumphreyKM @espnplayer @ESPNUK @btsport When Boise wins by 20 tomorrow I’m blocking you and deleting these tweets so my awful prediction technically doesn’t exist

  • MaverickLegacy Graham Le Fevre (@MaverickLegacy) reported from Brentford, England

    @bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.

  • sheilahooper Sheila Hooper (@sheilahooper) reported from Lambeth, England

    @bt_uk please update on email outage

  • ianbriggs Ian Briggs (@ianbriggs) reported from Croydon, England

    @jimmykorderas am watching @WWENXT on the network as over here @skysports are not showing it 😠 still in January @btsport will be showing @WWE

  • Siobhainis1 Siobhainis (@Siobhainis1) reported from Croydon, England

    @btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice

  • RadioFacilities Radio Facilities (@RadioFacilities) reported from Hounslow, England

    @btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.

  • mwarn73 Martin Warner (@mwarn73) reported from Poplar, England

    @bt_uk It has Aisling, that doesn’t make it good customer service, that just delays my order by another 2 weeks.

  • PaulyKendrick Paul Kendrick 🐭🎮🍸🏳️‍🌈🎭 (@PaulyKendrick) reported from Islington, England

    @elgobsucram @bt_uk They’re the worst. They charge me £10 for a new (identical) hub every time I renew; I have 3 now.

  • Siobhainis1 Siobhainis (@Siobhainis1) reported from Croydon, England

    @btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not

  • MarvManPro Marv- So Real Sounds (@MarvManPro) reported from Poplar, England

    @bt_uk It was via wireless and wires connections, it appears to be okay today however, I pay for a service and have not received it!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • cdaviesantiques C. Davies Antiques (@cdaviesantiques) reported

    @bt_uk Please dm me as we have a problem with an account

  • EmmaLou_London Emma T (@EmmaLou_London) reported

    @bt_uk my elderly nan has had problems with her phone all week, she can’t call out. Engineer came out on Monday, fixed it but it’s still not working, everyday this week we have been told that an engineer would be out the next day and no one has turned up?

  • MikeRutherford_ Michael Rutherford (@MikeRutherford_) reported

    @bt_uk been waiting 6 weeks for TV and Broadband. I was told engineer would bring equipment (smart hub & you view box) today but he turned up without it saying it should have been delivered? I’m paying for this service!?

  • lmence Laurence Mencé (@lmence) reported

    @bt_uk Problem is that it's not the first time we're attempting redelivery. First hub ended up at the post office depot. Me not being around it, it can't be collected. This is the second hub order and delivery seem not to be able to act on simple instruction such as ring the neighbour.

  • miketaylor89 Mike Taylor (@miketaylor89) reported

    @bt_uk hi my landline is down and when I have tried to call the helpline using my mobile it just tells me to text a number I have done that and all it does is says check the Wi-fi which is fine so the text is no help at all. Not impressed with the service at all. Please help.

  • jocra14 John Crabtree (@jocra14) reported

    @OpenreachHelp @bt_uk The house is 2 years old. We are not the first occupants. BT tell us Openreach first didn’t recognise the address and then have activated the service but to a modem with a different serial number

  • Paul731 Paul (@Paul731) reported

    Television (picture)Definition of @btsport on the @SkySports platform is awful. They ask for more money just to provide normal TV. Guess I’ll be cancelling end of season, there’s nothing else on the channel worth paying for.

  • TimothyDRCarr Tim Carr (@TimothyDRCarr) reported

    @btbusinesscare FairPlay what a epic fail. Broadband dropped again. Assure never worked. Spent 1 hour 12 minutes in the phone. To be tvsb told I’d get a call back in 10 mins whilst checks are still done. 1 hour later still no call. Rubbish service.

  • jocra14 John Crabtree (@jocra14) reported

    @bt_uk We were told it would be 18th Dec, 12th Jan, 27th Jan & now 17th Feb at this rate we may be connected by Christmas!! Forgive the cynicism but so many promises of call backs & activation which never happen. We are now being charged from the 27th Jan for a service we don’t have

  • a12unv Arun (@a12unv) reported

    @bt_uk hi, I’m wondering if you can help. I’ve received conflicting information regarding my engineer visit tomorrow from yourselves and Openreach. Can you tell me if the visit is going ahead and whether the engineer will be entering my property to install the ONT modem?