BT (British Telecom) Outage Report in Croydon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
The latest reports from users having issues in Croydon come from postal codes CR0 and SE25.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Croydon, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Banstead, London, Thornton Heath, Holborn, Southwark, Islington, City of Westminster, Croydon, Tower Hamlets, Lewisham, Paddington, Hackney, Barking, Ealing and Bermondsey.
| City | Problem Type | Report Time |
|---|---|---|
 Banstead |
Phone | |
| London |
Total Blackout | |
| Thornton Heath |
Internet | |
| Holborn |
Internet | |
| London |
Wi-fi | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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Caz ☺🏴
(@caz_08) reported
from
London, England
@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!
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Caz ☺🏴
(@caz_08) reported
from
London, England
@btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!
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Ryan Heatly
(@RyanHeatly) reported
from
City of London, England
@lee4ord @btsport @SkySports Not a bad shout
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@piersmorgan my 78 y/o mother has no broadband and @bt_uk are being extremely unhelpful.... please help! We need to see she’s ok.
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@Stephen40141780 @bt_uk Same experience!!!! The customer service promised to call back @bt_uk but never followed up, I need to cancel my broadband real quick and move to another server!
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@bt_uk Yes @bt_uk still requiring clarification from the DM I sent + cancellation of broadband service because I had enough! Overcharged and need refund.
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages
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Neil Franks
(@NeilFranks7) reported
from
Hounslow, England
@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,
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abby handbridge
(@abbyhandbridge) reported
from
Islington, England
@bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help
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Glebe Football Club
(@glebefootball) reported
from
Bromley, England
I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Daniel Fellows
(@danfellows) reported
from
Camberwell, England
Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess
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Kieran Shew
(@shoeburger) reported
from
Merton, England
@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@bt_uk agreed to @jugglerbry, my queries are not being answered despite being on hold on customer service phone line for 1 hour and get very poor response on cancelling my BT broadband service.
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Jack Teh
(@JackTeh96) reported
from
Hammersmith, England
@zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂
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Caz ☺🏴
(@caz_08) reported
from
London, England
@Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!
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Andrew Erskine
(@erskineandrew) reported
from
Sevenoaks, England
For both @SkySports and @btsport to require millions of customers to queue for hours to cancel when there is no sport is corporate chiselling of worst sort. You can buy online - should be able to stop online.
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Ali Abedi
(@sahabedi) reported
from
Merton, England
@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.
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R4T3D_R7
(@R4T3D_R7) reported
from
Poplar, England
@Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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ℵeil ℑones
(@NeilJonesOnline) reported
@bt_uk I’m an out-of-contract BT customer and have just upgraded my broadband package. How come the costs are about £5/month more than they would be if I was a new customer taking out the same package?
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Kemmmy ✨
(@inthecloset) reported
@bt_uk Instead you've lost my number and putting off the almighty fall out that will ensue by pretending you are provisioning my line. I was a customer for 17yrs before I left you a few years ago remember??? Get my number with Al the 11111 back please. You've caused untold distress
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MohitKatiyar
(@ItsMohitKatiyar) reported
@bt_uk Atrocious customer service. 7 days back, the agent tells me something else. After putting in a complaint, BT representative gives me completely opposite information. Result: I will be without an internet connection and potentially unable to work - for no fault of mine.
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Kemmmy ✨
(@inthecloset) reported
@bt_uk I spoke to really lovely call centre operative gor over an hour thus morning. Maria has worked fir you since she was 16 us now 60. Matia was patient and dud everything she could to help. As you are aware @VodafoneUK incompetence and poor infrastructure means my no of 25ys
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David Daniels
(@DavidDaniels90) reported
@bt_uk - Great when working - Utterly useless when the service fails. 60 mins on hold because the apparent 4g mini-hub for my always-connected service has to be turned on. Then the 4g hub gives me just 4Mb down and less than 1Mb up! Shocking service and 24 hours to wait...
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Kemmmy ✨
(@inthecloset) reported
@bt_uk Later. Thank for rebooking for next Thursday after noon. However I fear I won't be moving forward per my break up note earlier. @VodafoneUK looks like you will need to provide data for a week since thus us your fault. You had one job, boost customers signal since data was poor
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David Daniels
(@DavidDaniels90) reported
@bt_uk I had this discussion with your colleague on the phone. It is in a window. Sitting right next to my EE mobile phone which is currently receiving around double the down and triple the up. It's the third time I've had to use your 4G hubs and the third time I've struggled.
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SE25EaglesCPFC
(@eagles_se25) reported
@bt_uk I am paying extortionate amounts of money for no internet. Every time I call to explain the issue I’m told another engineer will arrive . No consideration for work or money lost . They have refused to recompensate me or let me leave my contract . We have had to……..
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Sheena Davies
(@SouthZeal) reported
@bt_uk I think the time has come to leave BT. Please can someone call me to discuss what I need to do and how the compensation will be paid to Dad. This really is unacceptable service.
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Ellen Moreton
(@MoretonEllen) reported
@bt_uk hi, Im still awaiting a return bag, and am 11 days from being charged ? Can you please help me!?