BT (British Telecom) Outage Report in Croydon, Greater London, England
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The latest reports from users having issues in Croydon come from postal codes CR90, CR0, CR2, CR7, CR4 and SW16.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Croydon, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Croydon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Croydon, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Newham, London, Fulham, Paddington, Hammersmith, Wandsworth, Croydon, Carshalton, Wembley, City of Westminster, Hackney, Southwark, Northolt, Islington and Purley.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Newham |
Internet | |
| Fulham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Croydon, England
Latest outage, problems and issue reports in Croydon and nearby locations:
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using
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Daniel Shade
(@shade306) reported
from
Bromley, England
Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻
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Allen_lovemymind
(@EpsomMental) reported
from
Croydon, England
I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk @holland_tom I’ve been given the same text … I spoke to a BT customer person who said it would be back on at 16:00. It’s not back on..
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk So what am I supposed to do in the meantime? I’ve got a whole weekend of work planned, I pay for the top service & this is rubbish .. my office is closed… nothing is working, not the telephone or broadband … nothing
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Vix
(@VixThatRuns) reported
from
Redhill, England
@BrydonN2 @bt_uk Wow thats poor
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Jeannie Di Bon
(@jdibon) reported
from
Merton, England
@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk waited five hours for a engineer No communication Anotherost customer
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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GurunG PankaJ
(@Godavarian193) reported
from
Merton, England
Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Lonely-planet-girl
(@excellenceinLDN) reported
from
Lambeth, England
@bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk I understand it’s in the whole area so that’s not much use is it? A fault of a few hours is one thing… this will be 10 days of outage in central London.
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Christiana 🕷Activist Lawyer
(@BrixtonBobbyBob) reported
from
Lambeth, England
@bt_uk any news on when the Brixton BT outage is going to be dealt with?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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H
(@NearLegalJones) reported
@OpenreachHelp why is it so difficult to get a consistent message from @bt_uk and yourselves. The guys on here are doing their best but the overall customer service is poor.
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Shamus0519
(@Shamus0519) reported
@bt_uk Can you help my switch over to BT was messed up and I now have now have no internet. I was told that that would receive a mini modem to use while the issue was sorted out this should have been delivered on Sunday by DPD but it hasn’t arrived.
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Brent Hood
(@brenthoodmusic) reported
@Saz_Logue @bt_uk I have seen a delivery from BT shrink wrapped in same package delivered by courier - containing Smart Hub 2 & BT Pro box (x2) on a few occasions. I asked customer how come they have two Pro Boxes. Their usual reply was because they asked for two.
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Craig
(@ceej69) reported
@bt_uk I’ve called three times in the last week as my contract is ending, wait times always at least 30 mins. Terrible service! Your loss is @skytv gain (and they are £15pm cheaper)
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_jess_.e
(@Julie66161579) reported
@bt_uk @dancresswell01 No not sorted, you were supposedto get this sorted by tomorrow. All i get is message from "trevor" saying same thing, they have done all that was requested,and it's still not working. Why are you wasting our time? Incompetent service received do you not know how to fix problem??
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𝙺𝚎𝚟𝚒𝚗 𝚂𝚌𝚘𝚝𝚝
(@KevinScottHT) reported
@bt_uk Hi there - any chance you could stop billing my 91 year old Gran seeing as she's not a customer anymore? Or even answer the phone to help - you're meant to be good at phones, no?
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TvT
(@Trevor_Tau1) reported
@bt_uk my broadband been down since Friday 07/10. Engineer booked for today but cancelled citing strikes, but @OpenreachHelp engineers aren't on strike today. I work from & self-employed...why is the engineer apptment cancelled today- not acceptable to play with people's lives???
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tim bishop
(@timbish528) reported
@bt_uk I have been trying to contact you about my account for last two days. Your website is useless and no one answers your phone help line. Your message says you are committed to providing good customer service. Well you dont your customer service is appalling.
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Catherine Binding
(@Cat_Binding) reported
@bt_uk do you have an email address for complaints? I have spent about 3 hours on hold to various departments since last Friday and have had no resolution to my issue.
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Rob Standley
(@robbieroams) reported
@bt_uk having some real issues with high ping and random speed drops eg. 0.4mbps download - can you take a look please? The ping is the big issue.