BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

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The latest reports from users having issues in City of Westminster come from postal codes SW1V and W9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in City of Westminster, Greater London, England 02/26/2026 02:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Phone (6%)

    Phone (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Thornton Heath, Croydon, City of London, Hammersmith, London, Islington, Camden Town, Palmers Green, Loughton, Waltham Forest, Wallington, Wembley, Barnet, Barking and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomThornton Heath Internet
United KingdomCroydon Wi-fi
United KingdomCity of London Phone
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomCity of London E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • Nazzzzzz1000 Farnaz 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇵🇰 (@Nazzzzzz1000) reported from Lambeth, England

    @ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******

  • JohnnyDowling10 Johnny Dowling (@JohnnyDowling10) reported from Croydon, England

    It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • shade306 Daniel Shade (@shade306) reported from Bromley, England

    Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Croydon, England

    I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice

  • submita subhash r ghosh (@submita) reported from Harrow Weald, England

    @bt_uk automating the customer care doesn’t help. There needs to be the right initiative and the right people to take care of customers. Disappointing and deplorable!!!!!

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • excellenceinLDN Lonely-planet-girl (@excellenceinLDN) reported from Lambeth, England

    @bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • sirblackers Richard (@sirblackers) reported from Walthamstow, England

    @bt_uk we have been on hold for an hour waiting to speak to someone. The service we were promised when transferring from one property to another is so bad (now just 5 megabits) that we cannot stay with BT. We need to arrange cancellation of services. Please instruct how to do so.

  • SJEIsAnAuthor Sabrina J. Elliott (@SJEIsAnAuthor) reported from Tottenham, England

    @bt_uk how can I speak to a person, and not a bot! (As lovely as the bot is...). I have a neighbour with a landline, no mobile. The line is faulty and he cannot access your repairs service. I've also Dm'd. Thank you #apolitetweet #itsveryurgent he's been on his own, no contact.

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

  • ilopezcard Ingrid Lopez Cardona (@ilopezcard) reported from Lambeth, England

    @bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero

  • johndurant63 john durant (@johndurant63) reported from Islington, England

    @bt_uk waited five hours for a engineer No communication Anotherost customer

  • johndurant63 john durant (@johndurant63) reported from Islington, England

    @bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • whitedan2001 Dan White (@whitedan2001) reported from London, England

    Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • pikachuu2 Lucas (@pikachuu2) reported

    @bt_uk When this debacle is over I will make a full inquiry as I already have a complaint open thanks

  • Broz_11 Broz (@Broz_11) reported

    @bt_uk If it’ll fix my issue then yes please

  • amyh_93 Amy (@amyh_93) reported

    @bt_uk ... if you could only provide me with a phone number of someone to speak to regarding this nightmare I could them stop pestering them and speak to someone who is involved in today’s proceedings to raise my complaint. I am VERY infuriated by the whole situation.

  • matthirtyfive M҉ả̴̞̫͖̼̙̦̺̪̟̹̑͐̃̿̂̚̕ ƚ†ℌɇŵ (@matthirtyfive) reported

    @bt_uk Sorry mobile network. Broadband was working fine this morning. Got no Gs or anything on my mobile.

  • RoyalBerksBear Bear with a sore head (@RoyalBerksBear) reported

    @bt_uk I did this already. Engineer sees no problem apparently.

  • amyh_93 Amy (@amyh_93) reported

    @bt_uk The suppliers are working for you therefore representing you. The fact you have no answer to the reason why we were notified not even just one day in advance is appalling. Again... yes we’ve now been told internet will be down for hours ... (1/2)

  • pikachuu2 Lucas (@pikachuu2) reported

    @bt_uk Such a total failure in your support right now. Why do you have an always connected promise when you repeatedly disconnect me. Someone playing a sick game over there? Seriously?

  • ursulajane70 ursula partner (@ursulajane70) reported

    @bt_uk Hi there we had trouble getting a new hub a engineer ordered. But you was very good sorting out. But our new hub arrived with no plug and extra sticker. Which is going to be a pain for us😢😢

  • JimGamble_INEQE Jim Gamble (@JimGamble_INEQE) reported

    @love_belfast @WeAreOpenreach They’d do better to improve their customer service. Together with @bt_uk they’ve failed to turn up for appointments & you’re then reverted to a systems that would keep you on the phone for hours & try the patience of Job.

  • amyh_93 Amy (@amyh_93) reported

    @bt_uk You obviously did know it was happening because they would have been instructed by you to carry out the work. The fact your modes of contact on your website are not sufficient is poor. Apologies to your social team for them having to deal with my complaints but AGAIN....