BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in City of Westminster come from postal codes SW1V and W2.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in City of Westminster, Greater London, England 01/23/2026 08:30

January 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, City of Westminster, London, Hackney, Fulham, Islington, Paddington, Southall, Hounslow, Southwark, Camden Town, Hampstead, City of London, Wandsworth and Edgware.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomHackney Wi-fi
United KingdomLondon Total Blackout
United KingdomFulham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • jmc_fire James Martin Charlton (@jmc_fire) reported from Stratford, England

    .@BTCare I’m having a lot of trouble with my MyBT account- it won’t let me reset password; I’m in despair going around in circles.

  • ShoulderDocUK Shoulder Doctor (@ShoulderDocUK) reported from Bromley, England

    @bt_uk Only three times. No offer of compensation. No confirmation of resolution

  • jimflit James (@jimflit) reported from Wandsworth, England

    @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

  • wobblyclark Ivan Clark (@wobblyclark) reported from Islington, England

    @bt_uk BT offer expensive broadband, a poor service, & appalling customer support. I tried you guys 4 years back, junked after 2 years. I would never sign-up again. Now you force your ads into my Twitter feed, get a decent media buyer to exclude my device from future campaigns, thanks

  • AnneDeAth Anne De'Ath (@AnneDeAth) reported from Harrow Weald, England

    @bt_uk Sorry, doesn't work. Text fails to send.

  • Pauljar58453395 Paul (@Pauljar58453395) reported from Hounslow, England

    £14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

  • letter_presser Richard Small (@letter_presser) reported from Richmond, England

    @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

  • Deano2301 Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • AndRaffan Andrew Raffan (@AndRaffan) reported from Eltham, England

    @bt_uk My wifi has been down in South East London and your website/app says it's down for maintenance when I try to report it - what's my next steps?

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.

  • Jon_Edwards_ Jon Edwards (@Jon_Edwards_) reported from Bromley, England

    Congratulations to @bt_uk for providing THE worst customer experience ever. Meant to be connected today, complete shambles. Unhelpful customer service, blatant lies, refusal to resolve issue and refusal to let me speak to a manager. Great start!!

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk I’ve been assured that someone will be over tomorrow morning for installation and will be speaking to someone the day after to resolve the arsing issues.

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    I am beyond shocked at how @bt_uk have handled my internet installation. I’ve never experienced such incompetency and I’m disgusted

  • gains_guru sarvar mojgani (@gains_guru) reported from Bromley, England

    @bt_uk cancelled on us twice without notice after we notified you of our moving date. Terrible service for those they consider loyal customers. Will go to Ofcom as service not provided and impossible to contact someone to speak with.

  • JamieLyons97 Jamie Lyons (@JamieLyons97) reported from Paddington, England

    @bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous

  • Sonjamclaughlan Sonja McLaughlan (@Sonjamclaughlan) reported from Richmond, England

    @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

  • jbrittaingeorge Jess Brittain-George (@jbrittaingeorge) reported from Hackney, England

    Unsurprisingly, 16 minutes into being on hold to @bt_uk I’ve gone from “Can I change my plan so it’s not a rip off?” to “please refund me so I can **** off to another provider” @comparethemkt says I could be paying HALF of what I pay now. #bt #broadband #comparethemarket

  • juliewinch Julie Winchy Winch (@juliewinch) reported from Bexleyheath, England

    @bt_uk why has my broadband been so bad for 3 days now !!

  • chloe_rose812 Chloe Rose (@chloe_rose812) reported from Kensington, England

    @bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight

  • bunjlessball Big L 🏳️‍🌈 (@bunjlessball) reported from Bromley, England

    @bt_uk Yes, I’m still awaiting a connection team after another fail appointment with no communication!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Dan78notts Djs (@Dan78notts) reported

    @bt_uk why can’t I speak to someone about getting my 94 year old nans phone line fixed today? Spent hours on the phone with no answer & Monday via the app isn’t good enough Surely you have emergency staff for the vulnerable?

  • kevio81 Kevin O'Sullivan (@kevio81) reported

    @bt_uk Seriously still not one lick of contact. I have been on hold for a combined 5.5 hours. Absolute joke of a company. I'm going to cancel the whole thing been a shambles from day one!

  • mariancosmik2 Marian Cosgrove (@mariancosmik2) reported

    @RuthieeL @bt_uk Like your Mum I live alone, but I don't have family, & friends live in other areas, so not close. There must be others like me. You know people will never ask for help, so what then

  • EmekaLagos EmekaLagos (@EmekaLagos) reported

    @bt_uk Ridiculous fraudulent service. Customer#Gb2417144- £70 collected. Engineer scheduled. No visit. No contact. Now service claimed completed and £12.14 to be taken on 29 Dec. BT issued wrong transfer of service request to Sky. Now no Bt service. No sky service till Jan 7

  • gwilde104 Gail Wilde (@gwilde104) reported

    @OldTiredGrumpy @bt_uk I see the problem is over the water too. Three very frustrated gamers in this house...

  • Shortie_1475 F Robinson (@Shortie_1475) reported

    @bt_uk Good Afternoon I have logged a fault on Monday I have no phone or Internet. I was sent a BT mini hub which always needs charging and its slow. I tracked the fault and stated it should be fixed By 17.12.2020 today is now 19.12. 2020 and still with out Broadband & landline.

  • andreibel7 Pineapple kid (@andreibel7) reported

    @bt_uk I only have a problem with buffering

  • daryl250478 pitviper (@daryl250478) reported

    @bt_uk avoid bt broadband on the phone for 53mins still no answer had engineers out they ****** it up and made it worst yet bt are meant to be the main ones

  • EmekaLagos EmekaLagos (@EmekaLagos) reported

    @bt_uk Possibility of medical emergency with resident with NHS mandated shielding requirement. No phone. No broadband. Because BT and Sky screwed up communications. Takes 2 weeks to transfer service they say!

  • SirNeilH Neil A Heywood (@SirNeilH) reported

    @bt_uk This is so NOT true, talk is cheap, the proof as they say is in the eating. Although I have complained 2 both @EE / @BT_uk that I have had NO landline for a year & a slow 2 no broadband they have chosen to promise action but do nothing. No #envy #CashBack Still paying for nothing