BT (British Telecom) Outage Report in City of Westminster, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in City of Westminster come from postal codes SW1V, NW8, SW1, W2, W9 and SW1W.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 17: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Hammersmith, Croydon, Ealing, City of London, Islington, Wandsworth, Kensington, Harringay, Wembley, Southwark, Purley, Ilford and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
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| London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
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subhash r ghosh
(@submita) reported
from
Harrow Weald, England
@bt_uk automating the customer care doesn’t help. There needs to be the right initiative and the right people to take care of customers. Disappointing and deplorable!!!!!
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Jeannie Di Bon
(@jdibon) reported
from
Merton, England
@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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Richard
(@sirblackers) reported
from
Walthamstow, England
@bt_uk we have been on hold for an hour waiting to speak to someone. The service we were promised when transferring from one property to another is so bad (now just 5 megabits) that we cannot stay with BT. We need to arrange cancellation of services. Please instruct how to do so.
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Allen_lovemymind
(@EpsomMental) reported
from
Croydon, England
I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
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Daniel Shade
(@shade306) reported
from
Bromley, England
Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Sabrina J. Elliott
(@SJEIsAnAuthor) reported
from
Tottenham, England
@bt_uk how can I speak to a person, and not a bot! (As lovely as the bot is...). I have a neighbour with a landline, no mobile. The line is faulty and he cannot access your repairs service. I've also Dm'd. Thank you #apolitetweet #itsveryurgent he's been on his own, no contact.
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GurunG PankaJ
(@Godavarian193) reported
from
Merton, England
Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk waited five hours for a engineer No communication Anotherost customer
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Lonely-planet-girl
(@excellenceinLDN) reported
from
Lambeth, England
@bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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big lee lee
(@tubbytriathlete) reported
@XtraLeicester @btsport What a fraud still deflecting from the fact he signed poor players and is paid a fortune to coach a very good squad of players
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Georgie
(@Jomarnigeorgio) reported
@bt_uk Hello I ordered a new phone - the wrong phone has been sent and it’s broken EE are blaming BT for the mess up and quite frankly all I want is the phone I ordered and god it to work please help I can’t get through on the 0800 number
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Jill Crooks
(@Jill66024) reported
@bt_uk I seem totally unable to raise a complaint or get heard by your organisation - support lines don't support and no email address. Resorting to writing an actual letter to communicate with you! please can you confirm who I address it to?
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Donna Hines
(@DonnaHi68989220) reported
@bt_uk It’s a shame that BT do not show the same concern about vulnerable disabled people in the U.K. that they’ve left without a landline and broadband for 7+ days and repeatedly fobbing them off with a moving fix date! VERY POOR SHOW!
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Patchwork Welding
(@PatchWorkWeld) reported
@bt_uk Their customer service is absolutely shocking, long pauses where you have to ask “is there anyone there?” The simple fact is they simply are not interested even though the issue started when they started messing with the phone contracts.
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Kat
(@KatInTheCLE) reported
@VancityReynolds @Vanarama @btsport Is there a reason they can't blackout local viewership like we do here? It seems losing button in seats is one concern.
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Lisa Swain
(@Lis_swain1970) reported
@bt_uk Finally managed to contact someone via web chat and have an engineer coming today but I’ve also raised a complaint out accessibility of the service
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Donna Hines
(@DonnaHi68989220) reported
@bt_uk thanks for leaving a vulnerable disabled household in a rural area with poor mobile signal without a landline to call for help in an emergency and not keeping them informed on what is happening. Fault was reported on 16th and landline and broadband totally lost on 25th😡😡
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Georgie
(@Jomarnigeorgio) reported
@bt_uk I ordered a new phone on Monday and the wrong phone had been sent which happens to be broken EE are blaming BT ! In the meantime I don’t have the phone I ordered
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🇪🇺 Mr Stinkus
(@ian_stephens) reported
@bt_uk Blimey half an hour waiting to talk to one of your "Experts" this is awful