BT (British Telecom) Outage Report in City of Westminster, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in City of Westminster come from postal codes SW1V and W2.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in City of Westminster, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near City of Westminster, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Bromley, City of Westminster, Greenford, Croydon, Southwark, Orpington, Hounslow, Hackney, City of London, Wallington, Islington, Brentford, Hammersmith and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Bromley |
Internet | |
| London |
Wi-fi | |
| City of Westminster |
Wi-fi | |
| Greenford |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near City of Westminster, England
Latest outage, problems and issue reports in City of Westminster and nearby locations:
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JorG
(@spanishgeo) reported
from
Merton, England
@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.
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Craig McRae
(@craig_mcrae) reported
from
Lambeth, England
@bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.
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Rebecca
(@RebeccaMc) reported
from
London, England
@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!
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Dein Moore
(@deingerous1) reported
from
Stratford, England
@bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.
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Anouska Leon
(@AnouskaLeon) reported
from
Merton, England
@bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason
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Caz ☺🏴
(@caz_08) reported
from
London, England
Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!
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Matty
(@Scott9M) reported
from
Wandsworth, England
@bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working
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Eduardo Kerr–Oliveira
(@eodsgn) reported
from
Hackney, England
@UFCEurope #UFC249 tonight is gonna be a payed one and I already know it’s gonna be a struggle to watch it! Kind of praying they figure it out the service by now. I have the @btsport deal but whenever is one of these more special cards you still have to pay on some ppv deal.
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Jenni Hibbert
(@jhibbert1) reported
from
Hammersmith, England
@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online
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Lloyd Cook
(@mrlloydcook) reported
from
Lambeth, England
@bt_uk my internet has just gone down in SW4, my hub has the orange light
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Dein Moore
(@deingerous1) reported
from
Stratford, England
@BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!
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Ben Fisher
(@BenFisherCT) reported
from
Islington, England
We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk
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Morris Hickey # Stay home, beat Corvid-19 #
(@Morris2906) reported
from
Chigwell, England
SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk
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Emma Stone Sports Therapist🦸🏼♀️
(@EmmaStonePT) reported
from
Enfield Lock, England
@dannzy1 @bt_uk very slow all week 👎🏻
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Anouska Leon
(@AnouskaLeon) reported
from
Merton, England
@bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM
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JorG
(@spanishgeo) reported
from
Merton, England
@haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!
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Scarebear
(@Scare158Steve) reported
from
Wandsworth, England
@bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks
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AARON.
(@AaronNacey) reported
from
Barnet, England
@bt_uk The details are in my dads name. Countless phone calls. Sending 2 routers to us, still the same problem. Then an engineer comes and checks a cable outside. (Bare in mind its to do with our cables in our home) and says everything is fine. It’s a joke.
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Ria Hall
(@memyself_n_boo) reported
from
Enfield Lock, England
Can you help @AmazonHelp bought @bt_uk cordless phones from you on 8th Jan. line wasn’t installed til 31/1 we have had no landline since Monday. Engineer says due to the handsets bought from @amazon that would seem to be faulty. Can’t speak to anyone and only opt 2buy again
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Stavers
(@mstavers) reported
@bt_uk On Saturday I phoned to add broadband to my elderly relative's account. You disconnected her 3 hours later and say there's nothing you can do until 3 March. She's 79, lives alone, has fallen many times and gets Attendance Allowance. You accept it's your fault but won't fix
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Gary Pine
(@garypine) reported
@btbusinesscare Given issues with access to email, just had cause to use your online chat support service which was DREADFUL ... bounced from agent to agent ... no resolution ... call back suggested in FOUR HOURS
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk Need help with compensation from July to now. Just because you closed the complaints after your incompetent "experts" said it was OK when it clearly wasn't doesn't mean my complaint was resolved.
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Marc ⚒🦉
(@FrenchyWHU) reported
Engineers dealing with an external problem with my broadband, they said it’s fixed on the account and closed the case. How about asking us if it’s fixed?? Still getting 6mbps so no it’s not fixed… Thursday is the timescale they have given us. Last chance @BTCare
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PaulHowarthUK
(@PaulHowarthUK) reported
@bt_uk No. Have u seen how many there are & the poor condition of them?! It's every phone box in Catford & Lewisham! I'm not running around getting locations, phone numbers of all these boxes for you. Pls, just send out your maintenance team to London Borough of Lewisham & fix them all!
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Daniel
(@TheSKYNDicate) reported
@bt_uk I had an E-Mail staying my BT Cloud service is being cancelled in 30 days. It states "In 30 days time, if your BT Cloud storage isn't linked to a broadband account, the data will be deleted and you'll no longer be able to access BT Cloud." How do I link it to my broadband?
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BT Business Care
(@btbusinesscare) reported
@angleseybird @OpenreachHelp Hi, I'm so sorry to hear all this. If this is about a BT Business account could you please send us a DM with your full name, address, account number and mobile contact number so I can help. If this is for your home account can you DM @BT_UK and they will help. Thank you so much.
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AdvantureTimeUK
(@AdvantureTimeUK) reported
@bt_uk complaining since July. Engineer confirmed fault on the line and can see it has been as far back as could be seen. I want compensation from the first complaint in July l. NOT from when you close and open cases. Issues were never resolved. @financialombuds
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Gordon
(@gordonbrown505) reported
@bt_uk I have now been waiting three weeks for a reply or even acknowledgement to my complaint. You told me my case was closed without giving a reason. ref VOLO13-742607848987