BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

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The latest reports from users having issues in City of Westminster come from postal codes SW1V, W2 and W9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in City of Westminster, Greater London, England 12/03/2025 10:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, Hackney, Bromley, Poplar, City of London, Harringay, Southwark, Hampstead, Enfield Town, Wembley, Wandsworth, Hounslow, Croydon and Woodford Green.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • deingerous1 Dein Moore (@deingerous1) reported from Stratford, England

    @bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

  • Morris2906 Morris Hickey # Stay home, beat Corvid-19 # (@Morris2906) reported from Chigwell, England

    SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk

  • BenFisherCT Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

  • deingerous1 Dein Moore (@deingerous1) reported from Stratford, England

    @BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

  • RobVary Rob ‘Mr Vee’ Vary (@RobVary) reported from Camberwell, England

    @btsport why are you not making it easy for your customers to pause your service like sky

  • mrlloydcook Lloyd Cook (@mrlloydcook) reported from Lambeth, England

    @bt_uk my internet has just gone down in SW4, my hub has the orange light

  • Scott9M Matty (@Scott9M) reported from Wandsworth, England

    @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

  • spanishgeo JorG (@spanishgeo) reported from Merton, England

    @SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.

  • EmmaStonePT Emma Stone Sports Therapist🦸🏼‍♀️ (@EmmaStonePT) reported from Enfield Lock, England

    @dannzy1 @bt_uk very slow all week 👎🏻

  • craig_mcrae Craig McRae (@craig_mcrae) reported from Lambeth, England

    @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

  • jhibbert1 Jenni Hibbert (@jhibbert1) reported from Hammersmith, England

    @nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

  • AnouskaLeon Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

  • AnouskaLeon Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • colinmcfarlane Colin McFarlane (@colinmcfarlane) reported from Hackney, England

    @btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported from Enfield Lock, England

    Can you help @AmazonHelp bought @bt_uk cordless phones from you on 8th Jan. line wasn’t installed til 31/1 we have had no landline since Monday. Engineer says due to the handsets bought from @amazon that would seem to be faulty. Can’t speak to anyone and only opt 2buy again

  • spanishgeo JorG (@spanishgeo) reported from Merton, England

    @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • maxmanders Max Manders (@maxmanders) reported

    @bt_uk A random care home company has inadvertently set up call diversion to my mobile. I've tried reaching the company via email, social media, non-emergency police etc., with no response. I've blocked the number but still getting voicemails. Can you DM to help/break diversion?

  • MarkShulace Mark Bookless (@MarkShulace) reported

    @bt_uk There has been no mention of supplier delays in yesterday’s text. A different excuse was given. The issue with cancelling now is that the dates given by other providers will no longer be available because BT have continually advised it would be sooner.

  • berwickc77 Christopher (@berwickc77) reported

    @BTCare We have no mobile signal and haven’t locally for a few days. Obviously due to the weather there are going to be issues, but your website and signal strength checker says there are no issues. The 3 users in this house (2 BT 1EE) all have the same issue so not the phones!?

  • SomeMightSlay Definitely Erskine Maybe (@SomeMightSlay) reported

    @jacquep @bt_uk "we will be connecting your broadband today however please don't bother our customer service agents if this doesn't happen" 🙄

  • robert32500998 rob-in-disguise (@robert32500998) reported

    @bt_uk internet down; zero assistance; zero information = zero service. Apparently you’ve told your employees to stay home, 🤷🏻, the storms have passed ffs.

  • YouTubeGloryX Ares Glory ☔️ (@YouTubeGloryX) reported

    WiFi’s still down @bt_uk

  • HelenaRiches Helena Riches 🕷🇪🇺🐝💙 (@HelenaRiches) reported

    Morning @bt_uk, just wanted to say how irritating it is not to be able to report *landline* problems on your website. Fault reporting defaults to broadband only, with no option to test/report landline. Some of us still have problems with one but not the other. Infuriating.

  • berwickc77 Christopher (@berwickc77) reported

    @bt_uk We have no mobile signal and haven’t locally for a few days. Obviously due to the weather there are going to be issues, but your website and signal strength checker says there are no issues. The 3 users in this house (2 BT 1EE) all have the same issue so not the phones!?

  • Juliean48695451 Julieanne (@Juliean48695451) reported

    @bt_uk do you still do live chat help as it’s not coming up on my account

  • HelenaRiches Helena Riches 🕷🇪🇺🐝💙 (@HelenaRiches) reported

    @bt_uk That's really helpful Tasha, thank you. Text option doesn't come up on desktop site, which is strange (and unhelpful - online report is easier as mobile signal's poor here). Desktop site just gives options for wifi/broadband tests. We've now sent text about current issue though.