BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in City of Westminster come from postal codes SW1V, NW8, SW1, W2, W9 and SW1W.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in City of Westminster, Greater London, England 11/22/2025 16:35

November 22: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hackney, Hammersmith, London, Hampstead, Muswell Hill, City of Westminster, Croydon, City of London, Harrow, Southall, Southwark, Hounslow, Paddington, Tower Hamlets and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomHammersmith Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • Scott9M Matty (@Scott9M) reported from Wandsworth, England

    @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

  • Scare158Steve Scarebear (@Scare158Steve) reported from Wandsworth, England

    @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

  • ipowell1 ian Burgin (@ipowell1) reported from Camden Town, England

    @bt_uk Never seen this woman but damn she is fine.!

  • DianaNye Diana Nye (@DianaNye) reported from Paddington, England

    @bt_uk 😂 the website page is down

  • siancanseeyou Mij➶ (@siancanseeyou) reported from Barnet, England

    Still can’t watch anything on Netflix because my @bt_uk broadband is so ****!😡

  • RAZMIKSARGSYAN RAZZÆ (@RAZMIKSARGSYAN) reported from Stratford, England

    @btsport can the support team please message me

  • pkllwy Paul Kellaway (@pkllwy) reported from Poplar, England

    Hi @bt_uk another neighbour in the building has also reported identical issues. Sending me a replacement router clearly isn't the solution

  • JaneBLyons Jane Lyons (@JaneBLyons) reported from Camberwell, England

    Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

  • MewesRonnie Mewes (@MewesRonnie) reported from Bexleyheath, England

    @Odds_Watch @btsportfootball @honigstein @btsport Slow and steady, but to be expected. I’m hoping for good thing but know it won’t happen overnight, he needs to be backed as well which will be even harder now. But think he has potential to do well.

  • pkllwy Paul Kellaway (@pkllwy) reported from Poplar, England

    @bt_uk It's just a shame that your customer service department isn't able to use commonsense and escalate to openreach for investigation when there was patently a problem reported

  • MikeMay69 Mike May (@MikeMay69) reported from Barnet, England

    @GabbyLogan @BTCare BT=Bloody Terrible

  • stevetom110 Steve (@stevetom110) reported from Eltham, England

    @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

  • AaronNacey AARON. (@AaronNacey) reported from Barnet, England

    @bt_uk The details are in my dads name. Countless phone calls. Sending 2 routers to us, still the same problem. Then an engineer comes and checks a cable outside. (Bare in mind its to do with our cables in our home) and says everything is fine. It’s a joke.

  • chelseafran FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported from Croydon, England

    @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

  • eodsgn Eduardo Kerr–Oliveira (@eodsgn) reported from Hackney, England

    @UFCEurope #UFC249 tonight is gonna be a payed one and I already know it’s gonna be a struggle to watch it! Kind of praying they figure it out the service by now. I have the @btsport deal but whenever is one of these more special cards you still have to pay on some ppv deal.

  • Goonerlover69 ❣HANDCUFFED❣ (@Goonerlover69) reported from Croydon, England

    @bt_uk Dear bt received a call from India from number 077776862430 claiming to be from @amazon telling me that £39.99 will be deducted from my account for prime, when I asked him to repeat the details they hang up & I've tried to ring back, number not recognised 🤔

  • jamesd_27 James Drury (@jamesd_27) reported from Islington, England

    @compo99 @btsport Well, they offered to pause subscriptions for those that weren’t using the service which was the right thing to do with no live sport. Now their is, you should be able to watch it if you start up again. Bt pay for the rights on the basis people pay subs

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Catheri35960183 Catherine Butler (@Catheri35960183) reported

    @bt_uk Just had the rudest call from one of your broadband customer service calls, started getting annoyed with me! Have hung up and am now looking for a new broadband provider - hopefully one where their staff have manners!!

  • FPLTIPZ FPLTIPZ (Harry) (@FPLTIPZ) reported

    @bt_uk Yes after a long wait and in the end not getting to the bottom of the issue.

  • nige4 Nïgel Bennet 😇 (@nige4) reported

    @btsportrugby @btsport Please please please turn that awful background drone off.

  • TimWardCam Tim Ward #FBPE 🔶⭐ (@TimWardCam) reported

    @bt_uk WGAS? If it's fast enough for me then it's fast enough for me - why would I care whether or not other people have a faster service?

  • Tommogunn Thomas Morey (@Tommogunn) reported

    @bt_uk Been on hold for more than 1 hour - can’t use automatic service as no land line. No broadband, trying work from home. Absolute joke.

  • l0rdb1r0n Lord B (@l0rdb1r0n) reported

    @bt_uk Trust me on this one, your customer services tried and failed multiple times, yet I still had to pay full price for a service your engineers could not deliver after 4 visits. Contracts only seem to work one way! Industry needs to change

  • garybibby Gary Bibby (@garybibby) reported

    @bt_uk I just had a router delivered to my place but addressed to someone else?! Has someone mistakenly ordered your service for my addresss?

  • TheLimey29 Simon Gilroy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@TheLimey29) reported

    @AMCtvUK Trying to watch this on my new box from @bt_uk . It would be so much better with subtitles #hardofhearing #neighboursareworriedaboutthegrowling Can you help?

  • sillydizzle Sylveon Plath (@sillydizzle) reported

    @TalkTalk today is the fifth day running that your customer service line has lied to me & my partner about fixing our internet, @bt_uk engineer was scheduled for 15:10 today, did he show? Ofc he didn't

  • TdoggVenture Tanya Venture (@TdoggVenture) reported

    Seriously @bt_uk is the absolute worst! I have never had such bad service. Hours on hold, days of disruption to my work, promises to be called back with no one actually calling and still no Fiber - seriously I might just swap back and bill them for the damage to the house