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BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in City of Westminster come from postal codes SW1V , SW1 and W2 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near City of Westminster, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Camden Town, City of London, London, Croydon, Southwark, Brentford, Enfield Town, Westminster Abbey, City of Westminster, Paddington, Wembley, Mitcham, Islington, and Barnet.

CityProblem TypeReport Time
Hammersmith Wi-fi 1 hour ago
Camden Town E-mail 5 hours ago
City of London Phone 6 hours ago
Hammersmith Internet 6 hours ago
London Internet 8 hours ago
London Total Blackout 8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • dangregorybfc
    Dan Gregory (@dangregorybfc) reported from Bromley, England

    @bromleyfc @HarrogateTown @btsport Same old @btsportfootball never showing consideration towards the away fans. all televised league games have been away. absolute shambles once again. **** BT sports

  • ticolespaul
    tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @bt_uk hey, I need help please

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Bromley, England

    20 minutes in a queue for @bt_uk but as the clock strikes 9 they cut you off. Quality customer service........

  • jlarsson89
    Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

  • jlarsson89
    Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.

  • bondmedia
    Bond Media™ (@bondmedia) reported from Enfield Lock, England

    @clairyfairy86 @virginmedia @btsport Same issue here!!

  • ticolespaul
    tico tico no fubá (@ticolespaul) reported from Hammersmith, England

    @btbusinesscare hey guys. I need some help

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Bromley, England

    I remember when @bt_uk had the customer service mantra of Right first time. Seem a long time ago from recent experience.

  • Bernie82_
    Steve Bernard (@Bernie82_) reported from Wandsworth, England

    Do we really have to see this @btsport ad every 60 seconds. Bad enough to watch it once #BBL09

  • MPRidsdale
    Matt Ridsdale (@MPRidsdale) reported from Islington, England

    @bt_uk fair play. Not a seamless switch (5 days without broadband) but friendly customer service when you had a wobble, text from engineer to say it’s sorted and a dollop of credit volunteered at the end. Not bad. Thank you to the nice people who look after your customers.

  • L_Alborough_
    Luce (@L_Alborough_) reported from Lambeth, England

    @bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Camden Town, England

    @bt_uk I’d like to cancel BT sport but the web or app won’t allow it saying you much call.

  • jlarsson89
    Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.

  • Morris2906
    Morris Hickey # FREE AT LAST # (@Morris2906) reported from Chigwell, England

    Therein lies the clue. If he was from BT then he'd know whether you have internet. If you get such a call give no information and just hang up. @bt_uk @metpoliceuk

  • RotarianZena
    Rotarian Zena (@RotarianZena) reported from Halstead, England

    Anyone had experience of intermittent fault on a BT line and an interference engineer @bt_uk y complaint is escalating as my patience runs out

  • ejp72
    Liz (@ejp72) reported from Walthamstow, England

    @btbusinesscare having intermittent issues with our broadband. Trying to do the online check and it’s taking forever. We had this yesterday as well.

  • jlarsson89
    Johan Larsson (@jlarsson89) reported from Eltham, England

    @bt_uk Actually you can, you just won't because of company policy. Any ISP that actually gives a shit about being an ISP would've sorted everything out in at most 3 business days. Yours sincerely, "Jonah"

  • miltipello
    Joshua Milton (@miltipello) reported from Camden Town, England

    Very slow on the uptake, or @btsport have failed miserably on publicising it, but the fact they've attained some @NHL live game rights is potentially huge. They've done a great job with MotoGP and increasing baseball coverage, so hopefully they step it up with hockey too.

  • prof_j_mitchell
    John Mitchell (@prof_j_mitchell) reported from Bromley, England

    @bt_uk Changed TV deal now getting emails about returning the equipment. Customer service no idea why. ‘Wait until the new deal kicks in and they’ll probably stop’

  • Djbarryc
    Barry c (@Djbarryc) reported from Bromley, England

    @BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • 2sunshine7
    😎Sunshine💛🌞 (@2sunshine7) reported

    @bt_uk @EE Manager finally called 19thJan to 'resolve' mis-sold contract. Confirmed I would not be charged for this & would confirm in email - which never arrived. Case closed 19th & find out today I've been charged for account that was mis-sold!! 10min wait to call. Call me.

  • sciencebase
    David Bradley (@sciencebase) reported

    When you fill in a web form and ask them to email rather than phone their response and they call and leave voicemail to tell you they will send an email and that a colleague will call in the morning. WTF? @bt_uk

  • Tonight_Im_Owl
    K-bear. (@Tonight_Im_Owl) reported

    @bt_uk So not to be difficult BUT I don't know my landline and can't get into my BT account because of another issues...can I use my mobile or another way to do this?

  • lozzawestwood
    Lauren westwood (@lozzawestwood) reported

    Nearly 3 weeks to get @bt_uk to sort out our new broadband at the new office!! @OpenreachHelp taking so long to assign a engineer! Can’t use the office… they have the correct address yet can’t fix it?!😡

  • DanJSutton
    ... (@DanJSutton) reported

    @daysoutinfo @bt_uk @EE Has similar last time my BT Broadband was up for renewal. Was cheaper to get same package with EE (who BT own). So low and behold they matched it when called to cancel!

  • MeldrewsGhost
    Richie Gull (@MeldrewsGhost) reported

    @bt_uk It was sms so theres no other details Hello, BT here. Get ready - your broadband will be up and running tomorrow (26-Jan-2022). It could start any time up to 23:59. Your Digital Voice service will then start up to 30 minutes after that. We'll let you know when they're ready.

  • LynnMar68747948
    Lynn Marie (@LynnMar68747948) reported

    @bt_uk I have been having trouble with my BT Broadband in Norfolk for a couple of weeks now. Connection keeps constantly dropping. Keep trying to call the BT helpline - had to wait on hold for over an hour and eventually gave up!! What is going on?! Shocking customer service BT!

  • Stacey41256907
    Stacey (Lola) (@Stacey41256907) reported

    @TonyBernstein4 @bt_uk When I first joined them, they basically forgot about me, didn't go live.. I was left without internet, I. Lockdown while doing a WFH job.. Ever since then nothing but issues with speed and bills.

  • Somemightsay_81
    Rob (@Somemightsay_81) reported

    @bt_uk Yes I can see bills. It’s just broadband offers I can never get.

  • ramnishkalsi
    Ramnish Kalsi (@ramnishkalsi) reported

    Hey @bt_uk - what is wrong with the parental controls available with fibre essential plan ? They don’t seem to work and your L1 support had no clue!! It’s worrying in a home with small children.