BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

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The latest reports from users having issues in City of Westminster come from postal codes SW1V, W9 and W2.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in City of Westminster, Greater London, England 12/17/2025 12:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, City of Westminster, Barking, Southwark, Croydon, Harrow, Hackney, Harringay, Wembley, Ilford, Hounslow, Barnet, City of London and Wandsworth.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomBarking Wi-fi
United KingdomSouthwark Internet

Community Discussion

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BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • barriebrown1 barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • edwardwoodhouse Edward Woodhouse (@edwardwoodhouse) reported from Poplar, England

    @bt_uk we were told our wifi would go live today. It hasn’t. We were also given a mini hub which doesn’t work. Please can you help us sort this?

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • ThomsonKelvin Kelvin Thomson (@ThomsonKelvin) reported from Barnet, England

    @bt_uk Broadband seems to be down in Barnet area. Please advise

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • danielhirschman Daniel Hirschmann (@danielhirschman) reported from Hackney, England

    Wow, @bt_uk your customer service and internal systems are utterly disappointing. First you send me the wrong kit multiple times over 5 weeks(!) and then send me a message telling me if I don’t return the most recent one, I’ll be charged £50 - eventhough its STILL the wrong kit!

  • peter33266430 peter (@peter33266430) reported from Kensington, England

    @bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless

  • DavidRobson84 David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England

    @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

  • R_Tillo_x SALTED CARAMEL 🍫🍯 🇯🇲♑️ (@R_Tillo_x) reported from Camberwell, England

    @bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies

  • DanfromtheSouth Danny Attle (@DanfromtheSouth) reported from Bromley, England

    @btsport College Football now please. I love Cricket but if the weather causes problems, so be it. Stick to the scheduled programming! 🏈

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

  • EdwynUK Louise Brooker (@EdwynUK) reported from Walthamstow, England

    @bt_uk is broadband down in Leyton E10? No service and router not responsive

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • MrScottcee Mr.ScottCee (@MrScottcee) reported

    @bt_uk hi guys any chance of helping? I was told I’d receive a call back, I’ve gave it a few days. There’s been no call back. The queues are crazy, any chance of someone calling myself after 6pm? Needing help with query. Many thanks.

  • joanna_bould joanna bould #fbpe 💙#thankyounhs 🕷#3.5% (@joanna_bould) reported

    @bt_uk over 20 minutes hold for answer , advise engineer will call me. Put phone down, no call. Daren’t get on with my work by making a call! You need more staff if you cannot operate as is.

  • rubyrockcake Ruby Rockcake (@rubyrockcake) reported

    @bt_uk our broadband has been down since 4pm-help

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported

    been ignored for the last week by your consumer resolutions team & am in the middle of a complaint to the communications ombudsman wondered if I’d get a response this way. Phone is now saying line in use. Can’t see app as internet STILL not working @bt_uk aware bill not paid

  • NickRogersGolf Nick Rogers (@NickRogersGolf) reported

    Well at the moment, piss poor service from @bt_uk & @SkyHelpTeam for a change of a phone line for my mum, who has a Careline & just had a serious medical condition diagnosed. #nophonefor5days #greatcustomerservicenot

  • x0xJessChux0x l.Jess.l (@x0xJessChux0x) reported

    @bt_uk no Internet and landline since 10am this morning, phoned and got told that you're working on the issue and that it should be fix by 8pm... Its 9:10pm now, still no internet or landline and no update??? I've sent a dm already.

  • yoko120887 YOKO (@yoko120887) reported

    @SportsJOEdotie He is the worst commentator and pundit ever, even @btsport wouldn’t give him a job

  • SusanFourtane Susan Fourtané  (@SusanFourtane) reported

    @btbusinesscare The broadband 🐌 in postcode BN22 7AU is not working properly. This is everyday, all day, for several days now. The same several times before for the past months. Slower than a 🐌. Impossible to work! FIX, please. Second city I'm complaining from for same problem.🤔

  • henderson_exp Chris (@henderson_exp) reported

    @bt_uk thanks for quoting me near £100 for an engineer to come look at why my internet doesn’t reach all the rooms in my flat. Super cool to constantly have my laptop cut out while I work 👍

  • UKBritVoice Stephen Lyons (@UKBritVoice) reported

    @bt_uk Too early to tell but probably not a BT issue.