BT (British Telecom)

BT (British Telecom) Outage Report in City of Westminster, Greater London, England

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The latest reports from users having issues in City of Westminster come from postal codes SW1V, W2 and W9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in City of Westminster, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in City of Westminster and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in City of Westminster, Greater London, England 12/09/2025 17:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near City of Westminster, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Perivale, City of London, London, Ealing, Hackney, Southwark, Wembley, Teddington, Hammersmith, Barnet, Croydon, Southall, Hounslow, Watford and Muswell Hill.

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City Problem Type Report Time
United KingdomPerivale Internet
United KingdomCity of London E-mail
United KingdomCity of London E-mail
United KingdomLondon Internet
United KingdomEaling E-mail
United KingdomHackney Internet

Community Discussion

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BT (British Telecom) Issues Reports Near City of Westminster, England

Latest outage, problems and issue reports in City of Westminster and nearby locations:

  • jamesd_27 James Drury (@jamesd_27) reported from Islington, England

    @compo99 @btsport Well, they offered to pause subscriptions for those that weren’t using the service which was the right thing to do with no live sport. Now their is, you should be able to watch it if you start up again. Bt pay for the rights on the basis people pay subs

  • chelseafran FranCfc🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇦 (@chelseafran) reported from Croydon, England

    @bt_uk It seems to be back to normal again. It was only slow for a couple hours yesterday morning but since then has been fine

  • eodsgn Eduardo Kerr–Oliveira (@eodsgn) reported from Hackney, England

    @UFCEurope #UFC249 tonight is gonna be a payed one and I already know it’s gonna be a struggle to watch it! Kind of praying they figure it out the service by now. I have the @btsport deal but whenever is one of these more special cards you still have to pay on some ppv deal.

  • pkllwy Paul Kellaway (@pkllwy) reported from Poplar, England

    @bt_uk It's just a shame that your customer service department isn't able to use commonsense and escalate to openreach for investigation when there was patently a problem reported

  • DianaNye Diana Nye (@DianaNye) reported from Paddington, England

    @bt_uk 😂 the website page is down

  • MikeMay69 Mike May (@MikeMay69) reported from Barnet, England

    @GabbyLogan @BTCare BT=Bloody Terrible

  • pkllwy Paul Kellaway (@pkllwy) reported from Poplar, England

    Hi @bt_uk another neighbour in the building has also reported identical issues. Sending me a replacement router clearly isn't the solution

  • MewesRonnie Mewes (@MewesRonnie) reported from Bexleyheath, England

    @Odds_Watch @btsportfootball @honigstein @btsport Slow and steady, but to be expected. I’m hoping for good thing but know it won’t happen overnight, he needs to be backed as well which will be even harder now. But think he has potential to do well.

  • RebeccaMc Rebecca (@RebeccaMc) reported from London, England

    @bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!

  • mrlloydcook Lloyd Cook (@mrlloydcook) reported from Lambeth, England

    @bt_uk my internet has just gone down in SW4, my hub has the orange light

  • JaneBLyons Jane Lyons (@JaneBLyons) reported from Camberwell, England

    Absolutely. There’s been nil interest or support from @bt_uk @WeAreOpenreach for years. Now reached crisis point with with so many relying on bad WiFi to keep learning, working or to get their shopping slot. Action now please

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported from Enfield Lock, England

    Can you help @AmazonHelp bought @bt_uk cordless phones from you on 8th Jan. line wasn’t installed til 31/1 we have had no landline since Monday. Engineer says due to the handsets bought from @amazon that would seem to be faulty. Can’t speak to anyone and only opt 2buy again

  • stevetom110 Steve (@stevetom110) reported from Eltham, England

    @btsport my monthly bill is going up and up and there’s no sport on. I call, it’s reduced, now it’s been put up from £17pm to £25!!! Please help, cannot get through on phone 😡

  • AaronNacey AARON. (@AaronNacey) reported from Barnet, England

    @bt_uk The details are in my dads name. Countless phone calls. Sending 2 routers to us, still the same problem. Then an engineer comes and checks a cable outside. (Bare in mind its to do with our cables in our home) and says everything is fine. It’s a joke.

  • craig_mcrae Craig McRae (@craig_mcrae) reported from Lambeth, England

    @bt_uk Intermittent service, even after we've had technicians over. Constant router reboots, usually in the mornings and evening. BT's online tool will show a failure.

  • Scott9M Matty (@Scott9M) reported from Wandsworth, England

    @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

  • PhelanHill Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • petergardner50 peter gardner (@petergardner50) reported from London, England

    @btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .

  • Scare158Steve Scarebear (@Scare158Steve) reported from Wandsworth, England

    @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

  • ipowell1 ian Burgin (@ipowell1) reported from Camden Town, England

    @bt_uk Never seen this woman but damn she is fine.!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • FreakZoneGames Sam (FreakZone Games) 👾 (@FreakZoneGames) reported

    @bt_uk It was turning orange whenever it dropped out. It seems to be okay now, but the 4G assure wasn't doing anything and never seems to 🙁

  • Adizur3 Adizur (@Adizur3) reported

    @bt_uk why do you care, you never do anything to help and its not just me

  • Rumeigg David Fish (@Rumeigg) reported from Clitheroe, England

    @bt_uk do you actually help customers or just pay ‘lip service’ to them ? Upgraded to a more reliable service in May - since then a nightmare !! 20+ calls to you , many promises of callbacks never received - account closed but broadband still working - customer service NIL 😡

  • boss__hogg jacqui hogg (jake) (@boss__hogg) reported

    @bt_uk My internet keeps cutting out and the hybrid connector doesn’t work most of the time and when it does it takes a good few minutes to kick in, So to say you’ll never loose connection is a complete farce!

  • sircoynie Sircoynie (@sircoynie) reported

    @bt_uk As u are unable to do anything the community will now be actively seeking to contact #philipjansen to ask why his company has falsely advertised and sold a product. We have waited over 14months for u to fix this and you haven’t.We are now looking at how we can take this further.

  • zombie_apoc1 GJM (@zombie_apoc1) reported

    @virginmedia I’ve gone from 5Mbps (1Gig) service to it being completely down again…. Luckily I have @bt_uk also installed who have been nothing but reliable and consistent.

  • Rob140638 Rob38 💙 (@Rob140638) reported

    @bt_uk just had fttp fitted today. Was working fine all evening and is now showing a red light. Have reset the ONT but nothing. Any problems known in the cm13 area please.

  • sircoynie Sircoynie (@sircoynie) reported

    @bt_uk @MoneySavingExp @resolvercouk we have started filling cases against BT for false advertisement. Please help!

  • wcrpaul wcrpaul (@wcrpaul) reported

    @bt_uk Hi Aled nothing more specific to me. However we've had 4 scam calls just today, which I've put on BT's reporting page. Same dialogue in each case, with completely different originating numbers to defeat blocks. BT needs to deploy a technical solution to prevent this.

  • YousefSz Yousef Salehizadeh (@YousefSz) reported

    @bt_uk is one the worst ever Broadband Support you can get in UK , i did order my full fiberoptic broadband 2 week before moving to new house and now after almost 2 months , there is no Broadband, no support . do not ever trust @bt_uk again my life