BT (British Telecom) Outage in London, England

@bt_uk Of course you should take care of the vulnerable but I’ve had 2 engineers booked to fix out internet throughout last week and the week prior waited on them between 8-1pm both days only to have to be Stuck on the phone for 2 hours to rebook, with no updates from your team at all.

@bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

@BTCare @bt_uk we paying for our service and now MUST rely on you to work! 3 weeks is too long for us not to be able to work properly!

Well done @skytv @SkyFootball 👏👏 pausing sport on our bills. Oh well @btsport showing no support for customers 🙄 hope a lot of people don’t renew contracts with you!

@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.

@haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! The telephone calls allegedly from "BT Internet Technical Support" are operating again. When you've heard them (trans=Atlantic accent) HANG UP. @metpoliceuk @bt_uk

@bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

@btsport why are you not making it easy for your customers to pause your service like sky

@btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽

@jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,

@Stephen40141780 @bt_uk Same experience!!!! The customer service promised to call back @bt_uk but never followed up, I need to cancel my broadband real quick and move to another server!

@chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages

@bt_uk agreed to @jugglerbry, my queries are not being answered despite being on hold on customer service phone line for 1 hour and get very poor response on cancelling my BT broadband service.

@bt_uk Yes @bt_uk still requiring clarification from the DM I sent + cancellation of broadband service because I had enough! Overcharged and need refund.

@Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

@btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

@zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂

@piersmorgan my 78 y/o mother has no broadband and @bt_uk are being extremely unhelpful.... please help! We need to see she’s ok.

@bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help

@btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

@bt_uk I’ve been trying to get through to you for three days to pause my BT Sport package. I don’t understand why you can’t take the easy customer friendly approach the Sky Sporys via their app. Please contact me. Thanks

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

@Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis

@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

@shoeburger @SkyHelpTeam @SkyUK @SkySports @btsport won’t even let you pause or cancel.

I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

@lee4ord @btsport @SkySports Not a bad shout

@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

@btbusinesscare major problems with our internet. Has randomly disconnected throughout the day for weeks.

@bt_uk the connection is so poor is driving me mental

@streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

@bt_uk Love your complaints process! You fail to deliver on your commitments. I contact you repeatedly. You offer to raise a complaint, which you do....And then close it again an hour later without actually doing anything or consulting me! Must make you KPI's look great.

Listening to @jjenas8 on @btsport is sickening. Such a pony commentator with terrible opinions on the game.

Been in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice

@bt_uk Your team literally hang up on me when I was mid enquiry. Terrible.

@btbusinesscare hey guys. I need some help

@bt_uk hey, I need help please

@BTSportBoxing where’s the after coverage and all the celebrations poor coverage by @btsport

@clairyfairy86 @virginmedia @btsport Same issue here!!

@bt_uk Yes I'm aware of how networks work and the difference between wifi and an ethernet cable, what I'm saying is that your latency issues weren't a thing a month ago with identical everything except name on the contract. Stop dodging responsibility and fix your issues.

@bt_uk Wireless, exactly the same way it was before I was forced to get a new identical account with the same users doing the same things without issues. My ms goes from the 20s to in the thousands in semi-regular intervals regardless of time of day or other usage.

@bt_uk still having latency issues which I assume you will claim are routine, speeds are fine and as expected but the important thing for a connection is reliability, I'm still getting lag spikes and dropped connections from both online games and voip. Yes, my settings are fine.

@btbusinesscare having intermittent issues with our broadband. Trying to do the online check and it’s taking forever. We had this yesterday as well.

Very slow on the uptake, or @btsport have failed miserably on publicising it, but the fact they've attained some @NHL live game rights is potentially huge. They've done a great job with MotoGP and increasing baseball coverage, so hopefully they step it up with hockey too.

Amazing customer service from @bt_uk this morning! Having a meltdown due to lack of broadband and lady I spoke to was patient and good humoured. Felt like the 1st person she’d spoken to that day, not the 100th. Wish I’d taken her name as she deserves special recognition!

@bt_uk Can you explain why you have sent my business a bill with no mention of any help and saying you are taking all the monies via a newly set up direct debit. As a new restaurant that’s been forced to close before even opening it’s hard and we can’t even use the phone line.

@bt_uk 192.168.1.254 is not responding to let me log in and try turn off 5g channel to fix fifa lag

@bt_uk fault on our line no internet or home phone and no mobile signal where we live. We are 2 key workers and have no access to work or emergency medical services. You say no call out until June!!! NOT ACCEPTABLE.

@bt_uk I pay £62 a month and can never get through a tv programme on bbc, itv, Netflix etc. Nothing else connected. Not even 4 mins in and buffering circle happened 8 times, I counted... what a joke.

@Tyson_Fury @trboxing @wowhydrate @btsport they meant number one fake and fraud in boxing. i dont think you could beat anyone with a regular fitting gloves. even against weaker competition you loosen your left glove. You've made your entire life on lies and cheating and that's all coming crashing down around you now loser

@suziperry @btsport @ValeYellow46 @marcmarquez93 How nice it will be to hear that klaxon for a full days racing once everything has settled down. I’ve so far watched about 6 of the old 500 GP races and I’ve lost count of the BT sport clips 😂😂

@bt_uk my upload speed on my internet is down to 0.2mbps and my phone line is extremely crackly and the internet is almost unusable. Can i get an engineer to fix the fault on the phone line asap as this is affecting my ability to work from home.

@GNev2 You can pause your @SkySports and @btsport package btw. And if they don’t do things the right way just cancel

@bt_uk Your service is pathetic. I have left BT and want my final bill but cannot access it on your useless website. Your customer service is rude and did not care one bit about me as a customer. I'm glad I have nothing more to do with this pathetic company. Good riddance #BT