BT (British Telecom) Outage in London, England

IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

@btsport what's happened to the commentary volume all I can hear is the make believe fan chants. Is this a technical issue

@btsport I used to watch Champions League round my grandads every week before you disgusting ***** took the rights and charged an extortionate amount per month for it, you have NO right to comment on anything you greedy pieces of ****

Third hour on the phone to @bt_uk still no idea why the installer just failed to turn up, and next appointment not for two weeks. Shockingly bad service.

@Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

@bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

@bt_uk is there any issues in the Edmonton London aerial ? Got home around 6 this evening and all my Internet keeps doing is going off and back on again! Very annoying now and getting on my nerves 😬 kind regards Ray.

@OffcumdenL @colourblindorg @bt_uk The whole green = go / red = stop concept was clearly never devised by someone who was colourblind

whats the point of selling wifi service if there is a very bad coverage? 😡 @bt_uk

@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

had an IP bleed between us and our neighbours for 3 weeks. Still waiting for BT to diagnose the problem (although we have!!) social media team amazing but @bt_uk very slow. Anyone else had similar issues? Means slow or no internet, random webpages blocked. Drop outs on zoom.

What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG

@bt_uk hey got a text saying my broadband should be activated by now but it's still not working and hub is flashing purple. I've checked that it's properly connected to the master socket. Any tests you can run to make sure that the service has actually been activated? Cheers

Used to have best internet with @bt_uk - but in past week, our neighbours and us are having huge problems. Fibre speed still showing fast, but constant drops and buffering on streaming services. Feels like the days of dial up Wonder if the issue is outside the property?

@bt_uk Thank you, it says no current issues but the connection still keeps dropping.

@bt_uk Hi - there was a smell of hot electric like something had blown. Is it not possible to send a replacement router for me to fit myself? There was a pop and the smell was from the router. Six days without Internet is a major issue for me as a I work at home

@bt_uk Just advice on how to fix the issue please?

@bt_uk I’m with BT and the link you sent just says ‘we ran into trouble with your search, try again’ so that’s not working either

@bt_uk seems broadband is down for many properties in Cf38 area. Any idea when it will be sorted?

@CivisEuropeae @bt_uk is yours still down mate? seemed to of had exactly the same problem at the exact same time

@bt_uk hey so my connection has been terrible the past two weeks I've done everything to sort it e.g. reset, reset modem and nothing is working it's now becoming unbearable to do anything. Can you please help ?

@bt_uk hi guys, is there a problem in the G33 area? My router is flashing purple and we have no WiFi

@TimothyJBrown27 @Sonos @bt_uk They pushed a new fix, day after I called them. Then enabled 5Ghz and rebooted.

@bt_uk are there any issues reported in the North Derbyshire area? My hub just went solid orange, tried reset couple of times and no change. Tried to access hub the via ip address and I get: "Broadband connection status: Disconnected" Also your website is down.