BT (British Telecom) Outage in London, England

For gods sake @bt_uk not only has my extortionate bt broadband been down for most of the day but I’ve now been on hold for almost 40 minutes for the 3rd call I’ve made today. Shite.

@bt_uk WHERE IS MY NETWORK ENGINEER! IVE BEEN SAT INSIDE WAITING SINCE 8AM. THIS IS RIDICULOUS. 😡

Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

Is internet down @bt_uk at nw10 3qu?

Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

@btsport commentary has to be the worst thing, they're just talking rubbish. 'not a bad game this' is the least useful comment you could come up with

@bt_uk was on hold to your billing team for 40 mins got through said to the operator once I did I said “I don’t have a telephone number” and she put the phone down on me! Absolute disgrace! you change a pretty penny for your services and their not up to scratch

@vmfieldtech @CraigHarper0105 @btsport Don’t go there Craig - I’m with them and it’s terrible. Utilisation issues in my area for over 6 months that they keep promising to fix with dates continually moving.

@btsport I’ve cancelled my DD. Now you’ve emailed me. I’ve tried contacting you via here and phone but no luck. I want to cancel my subscription

@btbusinesscare Well I hope it is soon. I can’t express how disastrous and costly this has been to our charity. The worst thing is, when we called, you just didn’t care... no sense of urgency, no empathy for our situation. How awful we have to call you out on Twitter before we can get action?

Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

Keown is a **** pundit. #BTSport

Known is a **** pundit. #BTSport

After lots of nonsense promise still nothing fixed. Engineer supposed to be here 9am-12pm . No sign! Out of broadband for 3 weeks . What an unreliable service @bt_uk #whatisyourexcusethistime

@bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

@bt_uk I’m running a company and working late to onboard a client.. urm why would there be speed issues at 3am?

@bt_uk apparently 2 am is an issue for streaming

@bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

Literally just renewed my BT package a few weeks ago, then get a letter notifying of a price increase for @btsport. I'm gonna have to cancel sport, hd and TV, it's just not reasonable anymore. Don't think can do it online so will call tomorrow.

@bt_uk @Namelus0 sites not fully loading, apps not working, last few days, everything is logging out, 4 different browsers and 3 laptops all the same. had this problem last year. BT at its best..

@bt_uk I would but my broadband isn’t working AGAIN!! I’ve been back with BT a day and already it’s not working... I’ll be cancelling first thing in the morning

My first day back as a customer yesterday and I’m already disappointed🙄 past midnight and a full day past instillation and I already have a fault🙄 why do I waste my time with them @bt_uk how many times do I have to cancel you before I learn my lesson🙄 #wasteofmoney #badservice

@bt_uk trying to live stream @lambofgod and your **** internet is ruining it.

@bt_uk Basically this is false advertising. I had 5 engineer visits booked. 3 didn't turn up and the 2 that turned up didn't fix a thing. Cannot wait for fibre optic to arrive in my area, I'll leave archaic copper wiring in a heartbeat.

@ihibs 1 english premier game at 3pm on Saturday. All to suit @SkySports and @btsport , terrible if you ask me. celtic tv on the fire stick for me.

@bt_uk Still do, you're ripping someone off for £280 for nothing for years, your customer rep "Bennedict" was rude and overruling constantly, couldn't even tell me how to scan a network, as I said to the business owners on the STRIP, don't use BT due to what they do, use VIRGIN MEDIA.

@sweeneycolin28 @bt_uk Yes, don’t know about your neighbours but every other @bt_uk customer disappears from ‘Other networks’ every time it happens here.

@bt_uk hi, my wife called in y'day and your staff made it a formal complaint. We were told she would receive a call back today from a manager, 5 mins after the initial phone call she got an email saying the complaint had been closed and low and behold, no call today as promised.