BT (British Telecom) Outage in London, England

@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.

@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund

Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

@bt_uk Nope, they fixed my billing problem, thanks.

Honestly had it with @bt_uk. Moved house, they botched moving internet so we were without it. Tried to upsell to more expensive contract to solve "issue" despite my speed already halving due to move. Got the Hybrid Connect device today and it's crap. Can't find a 4G signal

@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

@bt_uk I have been trying to help a client with their complaint for long time. It includes a residential and a business account. It has been impossible to follow up over the phone. It seems that the only department available is sales. Could you please tell me what to do next? Thx

@bt_uk It has already been reported and all they did was put a cone on it. Can you please chase it from your end. The damage is on greycaine road Watford Hertfordshire Wd24 7GP

@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.

@bt_uk is there a problem on SW11? We have had slow or no internet most of the day

@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical

@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .

@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.

@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?

@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

@Nusbacher @bt_uk One would think at the very least, a celebrity wouldn’t have the same day to day issues of the common folk. Very disappointing.

@BTCare you have the worst broadband on the planet, simple as.

@bt_uk Hello yes the issue has been resolved. I got DDoSS attacked. But everything is resolved now.

@bt_uk After ringing up the tech people 5 times to be told they can see there’s a problem with my broadband and arranging for a engineer that does not turn up . Check the fault on my by account which says it’s been fixed . IT HAS NOT . Will be leaving BT very soon ,

@scottnicholls78 @SpeedwayGP @btsport Only downer is that, once again, any first time TV viewers looking in will have left after the first few heats, they'll never look in on speedway again. Is it not possible to have junior races to get the track 'warmed up'? So many potential new fans lost to the sport.

even though we are now paying for it. Here's a tip @bt_uk, make sure your engineers know what job they are going to before they are sent out. You know, if you're remotely interested in good customer service. Just a suggestion.

@bt_uk Hello, our baby monitor 6000 is not making any sound from the parent unit so is currently not safe for monitoring our baby. Can you help as a matter of urgency? Thank you.

@bladey2k57 @bt_uk @dw3st0n I’ve got the same issue.. any resolution or is it a case of cancel with BT and resubscribe direct with Microsoft? Being passed from pillar to post

@bt_uk The issue is I don’t live at the address anymore as it was a student house I have left , and I have called bt to change the address to where I am now and send a new one , and 3 times now it hasn’t been done

@bt_uk hello I have an issue with trying to return my bt hub and i am soon moving abroad so need to get it sorted ASAP