Is BT (British Telecom) having an outage in London, England?

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

@bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

@BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

@BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

WiFi and customer service on @BTCare are as appalling as each other. Cannot wait to leave once my contract ends. Unacceptable.

@BTCare So it seems - an utter scandal given yahoo, who provide this email service, offer it entirely free. She doesn’t want to keep her account but does want her password reset so she can go in and download her emails and take them elsewhere.

Hey @BTCare I live in SW12 and my broadband has cut off multiple times in the last 90 mins. Your service line says my area isn't affected, I did troubleshooting with my router and its fine - what's going on?

@BTCare Bye. I hope u see the light. Short term gain = long term bad will and lack of custom

@BTCare I cannot make calls with my landline but I can receive calls. Please Help as I have been shut out of my online account because I forgot my password!

@BTCare Yes can get online using IPv4. Is IPv6 down at the moment? Any ETA on a fix?

@BTCare I have no IPv6 connection since Saturday when my broadband went off for 30mins. North Wembley exchange. Live chat useless. Please help.

So our internet has gone down again for the second time and @BTCare think it’s accept to happen up to 5 times daily? I think we’ll be moving

@BTCare Well it has never happened with you before this last few weeks, and had never happened when I was with Talk Talk or Sky?

@BTCare Doesn’t make a lot of difference and it’s just gone down for the second time today

@BTCare hi, I've had a text confirming I've set up online billing, which is odd since I don't have an BT account! The link in the text to report it doesn't work. Can someone please look into this?

@btsport what the fuck is Glen Hoddle talking about?!?! Why is he even commentating, he’s awful!! #ChampionsLeaugeFinal #RealLiverpool #RealmadridvsLiverpool #UefaChampionsLeague

About the worst bit of keeping I’ve seen in any final. #ChampionsLeagueFinal2018 @btsport gutted for @LFC and @MoSalah

@mickquinn1089 @btsport @WWE Seriously Micky u been on the sauce or what Ramos never landed on he’s left arm ffs

As of the @btsport commentary wasn’t bad enough, we now have to listen to Glen Hoddle cream himself over Lallana for the next hour #UCLfinal

@BTCare I just paid £17.99 for 5 days of BT WiFi and it is TERRIBLE. So much worse than tethering to my phone with 1 bar of 3G. I would like a refund please

.@btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming,#Btsport!

Dear @btsport, the semifinal in Rome was won by Halep, 6-4 final set 🎾 You’ve got 5 channels with 2 now showing nothing major, and still managed to interrupt the match with 2 games left!!! to show the German FA cup final. Bloody amateurish bad programming!

@btbusinesscare our broadband still not on 2 weeks after you turned off! Promised by 6pm and a call. Neither happened. Our customers need wifi. Horrendous service so far, we need an engineer here to fix this please!

@SaveWimbledon @MarkGale @EvesBakeOff @Merton_Council @VeoliaUK @TfL @BTCare @idverdeUK @cllr_alambritis How can you trust @cllr_alambritis when he was telling people on their doorsteps that Merton Hall was not being demolished while just down the road it was BEING DEMOLISHED!

@bt_uk @btcare What a joke company....overhead phone lines been down a week now, hit by a truck. Booked to come today or tomorrow, nobody turned up. Now can’t speak to anyone...no UK number......anywhere. Quite simply the worst customer service on the planet.

@BTCare No just that the external work has not been completed. I know what the problem is though that I was promised free installation and the guys have to do a bit more work than expected. Which will cost them more Money.

@BTCare We just switched to BT and our home broadband is not working and the engineer cancelled the appointment.

@BTCare Our internet has gone down for a third time a week. Can you explain please?

@firstnavanman @btsportrugby @btsport They've never had a Welsh pundit in their team for Europe. It's always been those people since BT sport got the rights. (But I agree they should have a guest pundit from Wales)

@BTCare frustrating interaction with BT Care on chat - need help getting my fathers BT mail reconnected please - promised call backs don’t happen

@BTCare horrendous customer care from one of your customer services team members! Sent you a DM. People who don’t know the product or don’t respect the customer should not be handling customer calls @BT_UK #BTInfinity

@BTCare horrendous customer care from one of your customer services team members! Sent you a DM. People who don’t know the product or don’t respect the customer should not be handling customer calls @BT

@BTCare HELLLLO OUR WIFI HAS NOT WORKED ALL DAY AND I HAVE AN ESSAY DEADLINE IN 2 WEEKS CAN YOU HELP ME PLEASE

The Awful Alan Smith commentating on Chelsea v Liverpool - Poor from @SkySports @SkyUK. Even worse than Paul Dempsey on @btsport

@BTCare Customer service @bt_uk is terrible. I was made to feel small, patronised and spoken over. I vote @virginmedia and @SkyHelpTeam

@howardspaul Didn’t I tell you due to past experience this people @btbusinesscare never have any solution to any problem they are defiantly as daft as cabbage when it comes to customer care you will be send for wild goose chases to there overseas call centre few days and back again bad

@BTCare I made a complaint about 2 people on livechat. I can’t talk on the phone due to my health and no one will email me about it.

Hey @BTCare why is my internet speed 48Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

@BTCare Hi Shane, It only seems to be like this when Playing online Rocket league. There's times when I have my ping at 20 and then days where it sits at 500+ and makes things unplayable. Customer Service did nothing for us on the phone

@ofcom can you help with lack of service from @BTCare Please?

@BTCare 23:10 and still no call back. Hub still flashing yellow. Don't know whether I'm losing half days leave for nothing tomorrow. Maybe I'll take this up with my MP, local press and Office of fair trading. Worst customer service I've ever experienced.

Hey @BTCare why is my internet speed 43Mb/s down \ 16Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

@BTCare No one could help me and it’s still not working, everything is so slow and it drops every 5/10 mins which is making streaming frustrating as shit

Instant cancel. @btsport @btsportfootball

@JozephGomez @ffsjmes I went onto the btsport app, ss, edit the photo, this shit took time

@btbusinesscare @BTCare I’ve had at least 6 complaints opened & closed with out the issue ever being resolved and a similar number of case officers #bt don’t care!