BT (British Telecom)

BT (British Telecom) Outage Report in Merton, Greater London, England

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The latest reports from users having issues in Merton come from postal codes SW20.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Merton, Greater London, England 11/16/2025 22:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Croydon, Ealing, London, City of London, Islington, Wandsworth, Kensington, Harringay, Wembley, Southwark, Purley, Hackney, Ilford and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomCroydon Wi-fi
United KingdomHammersmith Internet
United KingdomEaling Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • R4T3D_R7 R4T3D_R7 (@R4T3D_R7) reported from Poplar, England

    @Sidchopsmum @btsport You won’t be able to cancel. Instead they will review it on a monthly basis

  • abbyhandbridge abby handbridge (@abbyhandbridge) reported from Islington, England

    @piersmorgan my 78 y/o mother has no broadband and @bt_uk are being extremely unhelpful.... please help! We need to see she’s ok.

  • NeilFranks7 Neil Franks (@NeilFranks7) reported from Hounslow, England

    @bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!

  • glebefootball Glebe Football Club (@glebefootball) reported from Bromley, England

    I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

  • danfellows Daniel Fellows (@danfellows) reported from Camberwell, England

    Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

  • sahabedi Ali Abedi (@sahabedi) reported from Merton, England

    @SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @Craigro37117708 @Flight_Refunds @skytv @btsport @British_Airways @easyJet @nhcollection I agree but at least @skytv done something to help customers out!

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • abbyhandbridge abby handbridge (@abbyhandbridge) reported from Islington, England

    @bt_uk my 78 year old step mother has been without Broadband for over 48 hours. This is unacceptable as we can’t contact her easily... please help

  • NEMUSA1 Jason Azz @robandjas (@NEMUSA1) reported from Camberwell, England

    @bt_uk the connection is so poor is driving me mental

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @BTfootball1 so been trying to get through to cancel sport or even pause just like @skytv have done. So time to cancel DD I bet they contact me once I’ve canceled 🤔 one way of getting through!!

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages

  • caz_08 Caz ☺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@caz_08) reported from London, England

    @btsport @dallaglio8 @WaspsRugby What about #CustomerTalk DD getting canceled tomorrow as no income #selfemployed means no cash to pay for a football service I was paying for & you don’t have. Be like @skytv & play the game!

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @bt_uk agreed to @jugglerbry, my queries are not being answered despite being on hold on customer service phone line for 1 hour and get very poor response on cancelling my BT broadband service.

  • JackTeh96 Jack Teh (@JackTeh96) reported from Hammersmith, England

    @bt_uk Yes @bt_uk still requiring clarification from the DM I sent + cancellation of broadband service because I had enough! Overcharged and need refund.

  • jugolotus Jules Ugo (@jugolotus) reported from Camberwell, England

    Just enjoyed blood-curdling levels of horrendous customer service from @bt_uk arrogant and rude beyond belief.

  • shoeburger Kieran Shew (@shoeburger) reported from Merton, England

    @jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

  • EJWardNews EJ Ward (@EJWardNews) reported from Lambeth, England

    @streathamalley @bt_uk My area is not cabled for Virgin. I had them before I moved here and never had a single issue.

  • RyanHeatly Ryan Heatly (@RyanHeatly) reported from City of London, England

    @lee4ord @btsport @SkySports Not a bad shout

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Tom22Beale TomBeale (@Tom22Beale) reported

    @btsport lasted 19 minutes before mentioning that Saints lost 9-0 once, not bad. Some good restraint shown. #SOUARS #FACup

  • iHarlandos 🍍🦕 AJ Harland. 🥁😇 (@iHarlandos) reported

    Hi @BTCare - stop making #Paula feel so bad. If she has shonky broadband then she can just get a LAN cable for her laptop, plug it straight into the router and she’s away. No more ***************.

  • itsCloaxx Cloaxx (@itsCloaxx) reported

    @bt_uk can i have more information about what's happening? 3rd day without internet in the estate i live in. do Openreach know the issue? and can they therefore give us an estimated date

  • thebishop23 Karl Bishop (@thebishop23) reported

    @bt_uk Please escalate and confirm that action. Also provide me with an email to make a formal complaint about the order and this subsequent exchange.

  • TonyNTFC Tony Baker (@TonyNTFC) reported

    @bt_uk trying to buy the ufc for tonight but Sky q box keeps saying it cannot be recorded? Been online but thats no help, waited 30 mins on live chat and it cut me off when number 1 in the queue, do you want my money?

  • Derek87936090 Derek (@Derek87936090) reported

    @bfcgpg @btsport @BrentfordFC What's the issue! Not going to obstruct your view?

  • MarkPoulton8 Mark Poulton (@MarkPoulton8) reported

    @bt_uk What is wrong with the My BT app? Its not working today and i keep having to fully login and set the pin code. Now i cant track my order. BT i expect better service and as a new customer i am truly shocked!

  • Savalujah Savalujah (@Savalujah) reported

    The rally coverage on @btsport is poor, not much rally action, loads of useless chat. Come on, we want to see what's happening on the stages

  • SimonTAtkinson Simon Atkinson (@SimonTAtkinson) reported

    @bt_uk Still not heard anything back from BT absolutely appalling and pathetic customer service. Will never go back to BT again!

  • Skyrayne7 Skyrayne (@Skyrayne7) reported

    @bt_uk My husband contacted u, u rang him whilst he was at work so he couldn't answer. U then closed the case. We have been reporting issues for a long time now.