BT (British Telecom)

BT (British Telecom) Outage Report in Merton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Merton, Greater London, England 02/18/2026 17:00

February 18: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, City of London, Croydon, Mitcham, Camden Town, City of Westminster, Poplar, Islington, Tower Hamlets, Hampstead, Southwark, Thornton Heath, Hounslow and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • PollyCziok Polly Cziok (@PollyCziok) reported from Hackney, England

    Our @bt_uk broadband is down. They’ll fix it by Monday apparently. Kids spent the first 24 hours going through grief cycle (shock, disbelief, anger etc), then a resigned slump, and have now become manically busy and exuberant and I am desperate for them to get YouTube back.

  • jackbremer UPGRADIAN Jack 🔶 (@jackbremer) reported from Wandsworth, England

    @bt_uk I have the Whole Home discs - your guest network seems to be 5GHz only - that’s no use if we want to run a guest Wi-Fi for connecting IoT stuff! Many require 2.4GHz

  • Johnny_Murnane_ Johnny Murnane (@Johnny_Murnane_) reported from Islington, England

    @bt_uk Working now thanks. App on phone, first time customer.

  • Nitin_s1 Nitin Suriacant (@Nitin_s1) reported from Brentford, England

    @GohilAnish @SkySportsPL @premierleague @SkyFootball @btsport @btsportfootball @PrimeVideo I know wtf 😒😒😒 no wonder people illegally stream it

  • gww1996 George⚽️ (@gww1996) reported from Spelthorne District, England

    @btsportfootball I pay £37.50 currently .... fancy bringing my costs down @btsport @bt_uk 🤔😒

  • ManUtd_BITW Ray Rajani (@ManUtd_BITW) reported from City of London, England

    @truesricosta @Ossyref @StephMcMahon @WWEUniverse @btsport @btsportwwe @WWE @WWENetwork Sorry i misread this all - i thought the question said live on tv (misread the wwe network bit) and I agree with the last tweet. If anything i wish raw and sd could be on the wwe network quicker (but again tv license issues prevent this)

  • eventsbykitch Michael Kitchener (@eventsbykitch) reported from London, England

    @btsport customer service is the WORST on the planet #CustomerService #cancelled

  • uksov Barry (@uksov) reported from Eltham, England

    @bt_uk great Customer Service from BT, resolved my issue quick and professional as always

  • joemjeffrey Joe (@joemjeffrey) reported from London, England

    .@bt_uk Your customer service is the worst. My elderly parents received a visit from @WeAreOpenreach yesterday to fix their landline, were assured it was fixed and it's not. Furthermore your directors do not even respond to emails. My father needs access to a line now, not Weds.

  • tweetsfromben Ben Isaacs 🚨NFLhistorybook.com🚨 (@tweetsfromben) reported from Bromley, England

    @fleaMicheal @CollegeGameDay @espnplayer @ESPNUK @btsport I think Michigan are going to have big problems against Ohio State

  • bill_banksy Bill Banks (@bill_banksy) reported from Bromley, England

    @btsport this is why you will never be as good as @SkySports when you continue to use biased commentators in your matches. #Keown and #Mcmanaman are appalling.

  • Henrysaidit24 ⚕ Sabrina Rose⚕ (@Henrysaidit24) reported from Poplar, England

    @bt_uk about to cancel my direct debit with you. Have not been able to use my service since the 8th and you keep giving me the run around. An engineer was due to attend today but has not I dont have the time to keep chasing u and taking time off work 2 be home 4 no reason!!

  • BabumiahMiah Tafazzul Miah (@BabumiahMiah) reported from Poplar, England

    @btsport your app doesn’t have the option to chrome cast the games, can you fix it please

  • MarzennaC Marzenna Czubowicz (@MarzennaC) reported from Brentford, England

    @bt_uk You should first try to help existing customers not trying to get new with such a horrible service!

  • 1stclasslounge FirstClassLounge (@1stclasslounge) reported from Stratford, England

    So annoyed @bt_uk unprofessional and rude customer services and the scam you are running with the gift cards incentives for purchase of your packages. Gift cards never arrive and you do not want to deal with it even after official complaints are made. The worst customer service!

  • robertwoolley Robert Woolley 🇬🇧🇮🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@robertwoolley) reported from Brentford, England

    It rained yesterday. Phone line down again. This is the fourth time in six months. @bt_uk are hopeless.

  • dankell Dan Kelly (@dankell) reported from Camden Town, England

    So between @bt_uk and @parcelforce I’ve had no delivery of new router and no engineer to do a line check. And no resolution to either complaint.

  • harberlisalfc lisah1974 (@harberlisalfc) reported from Hackney, England

    @bt_uk nobody has come back about my complaint that I submitted - guess another one is heading your way

  • lastminutepete Peter McLoughlin (@lastminutepete) reported from Hillingdon, England

    @btsport He called the the ref an idiot. And that is why he is a ****, and always will be. No way back from that. ****** of the highest order. Can’t stand him.

  • Matboy_Slim Matt the Cab (@Matboy_Slim) reported from Camberwell, England

    What ********..... you now gotta shell out to Amazon for Premier league games yet @btsport are trying to sweeten the deal with WWE

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • 1905London TC ⭐️⭐️ (@1905London) reported

    @whataworld222 @bt_uk They do it so you give up and don't bother cancelling. It was a very easy phone call to be honest. I was able to cancel over the phone in less than one minute.

  • gchalk76 Gareth Chalk (@gchalk76) reported

    @bt_uk Absolutely horrendous service. Re-arranged the afternoon to be in for engineer who’s not showed up. Call centre then hung up on the dot of 8pm despite being on hold for what feels like forever. In the meantime I’m still paying for WiFi that’s not working for a third week.

  • whataworld222 WhatEverItMayBe22 (@whataworld222) reported

    @bt_uk @1905London The point is some people can’t do phone calls because of anxiety. I’ve spent ages this morning looking online and can only find that screen, no option to cancel subscription

  • The_Lazzer The Dr Lazzer (@The_Lazzer) reported

    @bt_uk I’m still waiting for this issue to be resolved. No one has called. No one has fixed it. I still can’t see my whole BT package. #nocustomerservice

  • badass8177 Life As We Know It (@badass8177) reported

    @bt_uk No bruv .. I have no mastersocket .. that's what you lot are meant to be doing as well Listen ... I'm irritated with @bt_uk as it is with the back and forth in having to deal with the problems that should be resolved on wed.

  • I_Am_Edwards24 Mike Edwards 🔰🇾🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿 #GlazersOut (@I_Am_Edwards24) reported

    @WWEUK @btsport I have a feeling it's going to be a bad night for Liv...

  • randommuse214 Michelle Ann (@randommuse214) reported

    @bt_uk Are there any known issues in Bedmond, Hertfordshire? Router flashing purple. Thank you.

  • Sharonmarie36 Sharon Dean (@Sharonmarie36) reported

    @bt_uk morning, our WiFi is down but the light on the box is still blue.

  • Crwblyth *** (@Crwblyth) reported

    @btsport watching Tigers on BT Sport 2 via Apple TV app and audio completely out of sync since around half time. Issue present on 2 different Apple TV’s

  • COYS1889 Dan COYS (@COYS1889) reported

    A big problem today and @GlennHoddle and @btsport commentator said it too, Brighton did well to stop any service to Harry or Son through the middle, for me to win this game we needed to dominate the midfield, but were forced to the wings with no productivity #COYS #SPURS #TOTBHA