BT (British Telecom) outages and service status in Merton, England

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Merton, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Purley, Hammersmith, Morden, Kensington, Wandsworth, and Richmond.

City	Problem Type	Report Time
Croydon	Internet	2 hours ago
Croydon	Internet	2 days ago
Croydon	Phone	2 days ago
Purley	Internet	4 days ago
Hammersmith	Total Blackout	4 days ago
Hammersmith	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

• 
  Janthea46 (@janthea46) reported 3 minutes ago from Kingston upon Thames, England

  @bt_uk BT Wi-Fi in my area seems to be down 😱😱

• 
  Johnny Dowling (@JohnnyDowling10) reported 6 minutes ago from Croydon, England

  It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV

• 
  Bridgette Parlma (@Bparlma) reported 6 minutes ago from Hammersmith, England

  Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

• 
  Nat 💕 (@Silcox777) reported 12 minutes ago from Worcester Park, England

  @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

• 
  Niamh Wimperis (@WimperisDesigns) reported 15 minutes ago from Hammersmith, England

  @bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

• 
  Ingrid Marsh (@IngridMarsh_) reported 19 minutes ago from Lambeth, England

  @bt_uk I've been on the phone with your consultant for nearly an hour trying to submit a complaint. I've stressed on no less than ten occasions that I wish to do so. He has tried to sell me other packages and have put me on hold FOUR times. Still no luck! Please urgently advise.

• 
  Jon (@R0LLSY) reported 22 minutes ago from Epsom and Ewell District, England

  @bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc

• 
  Jobless Azzy (@AzzyChill) reported 22 minutes ago from Richmond, England

  So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

• 
  Jessica Andrews (@Jess_L_Andrews) reported 23 minutes ago from Merton, England

  @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

• 
  Jeannie Di Bon (@jdibon) reported 23 minutes ago from Merton, England

  @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

• 
  Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported 25 minutes ago from Croydon, England

  @bt_uk I’ve tweeted what I tweeted and will be moving on. Your service goes on and off all the time this time it’s completely out. I am talking about why my internet access is important at the moment. And you’re telling me about how engineers are working when it’s literally their job

• 
  Phil Craig (@philmcraig) reported 31 minutes ago from Richmond, England

  @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

• 
  Milly Kenny-Ryder (@millykr) reported 34 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Elliott Rawstron (@Elliottrawstron) reported 39 minutes ago from Wandsworth, England

  @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

• 
  Jeremy Trevathan (@JezzaTrev) reported 42 minutes ago from Hammersmith, England

  Why is my broadband not working in West London @bt_uk?

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported 49 minutes ago from Richmond, England

  @bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

• 
  Steven Chapman (@DrStevenChapman) reported 53 minutes ago from Croydon, England

  Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

• 
  Kudret (@Kurdeck) reported 56 minutes ago from Lambeth, England

  Never experienced such an unreliable and useless service @bt_uk did not fixed the problem since August !

• 
  Sandro Rosa (@SMarxx4) reported 58 minutes ago from Epsom and Ewell District, England

  @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

• 
  Sonja McLaughlan (@Sonjamclaughlan) reported 60 minutes ago from Richmond, England

  @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon Chadwick (@JonD_Chadwick) reported 5 minutes ago

  @bt_uk Yes, tried that, doesn't work. That's why I am contacting you? Has BT reached the stage where it simply isn't able to fix basic faults?

• 
  Jon Chadwick (@JonD_Chadwick) reported 7 minutes ago

  @bt_uk Thanks. I have tried that. Three times. Doesn't work

• 
  Philip Aggrey (@Felipe_Grey95) reported 11 minutes ago

  Hello @bt_uk and @skyuk your service really sucks. Why is it taking 30 mins to download ‘Prisoner’ when I have Halo 3 that I am paying loads of money for each month? You are pathetic 😡😡😡🤬🤬🤬

• 
  jpb0332 (@jb0332) reported 12 minutes ago

  BT / Open Reach Worst service ever! Internet service 3rd world Service appalling!! Make appointments to upgrade to full fibre & cancel without any reason or notification! No service at all!! Is there an alternative?? @bt_uk @WeAreOpenreach

• 
  Graeme Davis (@GraemeDavis) reported 13 minutes ago

  @bt_uk That doesn’t work @bt_uk 0330 1234 150 just directs to a txt service. What buttons do I press to speak with someone? I mean to apeak with a real live human being? Is there any way at all to get through to something called a person?

• 
  Jon Chadwick (@JonD_Chadwick) reported 18 minutes ago

  @bt_uk yes, I did that twice already today. I have spoken to 4 different people Problem is getting worse.

• 
  mpc (@Scampicus) reported 19 minutes ago

  @bt_uk you have sent me around in circles while promising to get a person to speak to me. Blatant lying and disrespect for the customer!

• 
  National Grid UK Customers (@gridcustomersuk) reported 19 minutes ago

  @bt__uk__r @bt_uk Thank you. We are working with the customer now to investigate the Sunday power cuts.

• 
  Graham & June Hall (@GrahamH36921247) reported 20 minutes ago

  @John210750 @bt_uk We are seriously considering switching, and nuts to the contract. This is awful!

• 
  Shama Women's Centre (@shamacentre) reported 22 minutes ago

  Weeks with no broadband. Multiple calls. No real help. We are a charity and people depend on reaching us. BTs failure to resolve this issue is not just inconvenient, it is putting vulnerable people at risk. We urgently need BT to take responsibility & fix this. @BTGroup @BTCare