BT (British Telecom)

BT (British Telecom) Outage Report in Merton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Merton, Greater London, England 02/25/2026 14:05

February 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Phone (6%)

    Phone (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, City of London, Hammersmith, Islington, Camden Town, Waltham Forest, Croydon, Wallington, Wembley, Barking, Newham, Ilford, Harlesden, Hackney and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of London E-mail
United KingdomLondon Phone
United KingdomHammersmith Internet
United KingdomIslington Internet
United KingdomIslington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • edwardwoodhouse Edward Woodhouse (@edwardwoodhouse) reported from Poplar, England

    @bt_uk we were told our wifi would go live today. It hasn’t. We were also given a mini hub which doesn’t work. Please can you help us sort this?

  • barriebrown1 barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • MarianasBits 🥬 🍓 Mariana Feijó 🍓 🥬 (@MarianasBits) reported from Hackney, England

    Finally able to book an upgrade to fibre this week & have now been w/o internet for over 24h, which massively affected my work w @funnywomen & all that @TalkTalk can do is tell me it’s an issue w the line & @bt_uk are responsible for solving it anytime from 2-3 working days (2/3)

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • DavidRobson84 David Robson 🎧🎬🌈 (@DavidRobson84) reported from Lambeth, England

    @bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • profmyster21 Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • peter33266430 peter (@peter33266430) reported from Kensington, England

    @bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • devanikindia devanik saha (@devanikindia) reported from Croydon, England

    @bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • JTyrrell_ Joe Tyrrell (@JTyrrell_) reported from Lambeth, England

    @bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • Ramonnavarro Ramon Guthrie (@Ramonnavarro) reported from East Ham, England

    @BT_uk @BTCare @BTGroup What is happening with BT Broadband internet over the past week, why does it keep cutting off, is there a problem in the Newham, London area? #bt #broadbandissues #fixconnection

  • MarianasBits 🥬 🍓 Mariana Feijó 🍓 🥬 (@MarianasBits) reported from Hackney, England

    What I want to know is who will reimburse me for the service I’m paying for while not being able to use it & who’s paying for the extra data I’m having to pay for in order to do my actual work which pays for my home & food? @TalkTalk @bt_uk (3/3)

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • emma_sowray Emma Sowray (@emma_sowray) reported

    @bt_uk been a loyal customer of your for 20 years for phone and broadband. Had to leave as you can’t provide me with a fast enough connection for us both to work from home. Really disappointed that you are charging me the full cancellation fee. Certainly won’t be coming back!

  • xXxXPuNKDXxXx 🇬🇧 PuNKD Steven 🇬🇧 #ThankYouLucifer (@xXxXPuNKDXxXx) reported

    @bt_uk I honestly think i'm at the point where if the master switch isn't installed by Tuesday (a full 2 weeks after it should've been) i'm just going to cancel and just resign up to VM. Theres only so much waiting I can do.

  • cambotowlaw Neil Carpenter (@cambotowlaw) reported

    trying to place a home move transfer and socket move for the same day is impossible with @bt_uk which means we will have to pay for a service and be able to use

  • IsaacUTD_15 Isaac SIUUUUUUU (@IsaacUTD_15) reported

    Bad Football Takes 🤝 Michael Owen #UCL #btsport #ChampionsLeague

  • ConradTD Conrad Thomson-Dewey (@ConradTD) reported

    Good Morning @BTCare I am looking for some help? Yesterday a BT account was added to my credit file but do not have an account with you?

  • timroyds Tim Royds (@timroyds) reported

    Note that my 'Superfast' (joke!) BT Broadband is down to 6.1 Mb AGAIN!! 😡 @bt_uk

  • mrr0am3r James (@mrr0am3r) reported

    @bt_uk I cancelled my service with you within the cooling off period, spoke to someone who confirmed as I cancelled within the cooling off period I would not be charged an exit fee(which I have proof of), now you’re trying to take £400 from me for leaving my contract? Response?

  • _HWilliams98 Harry (@_HWilliams98) reported

    @bt_uk @btsport I can’t play livestreams on the bt sport app on ps5 for longer than 20 seconds without the stream crashing- connection is fine and can watch streams on my laptop but same recurring issue on ps5, unless I can get this fixed I’m going to have cancel my subscription

  • realdealfman F Man (@realdealfman) reported

    @btsport Darren Fletcher is the worst commentator ever. PSG have laid down a marker. They afforded City so many chances. The only real question is how City didn't win. Oh, Martin Keogh is equally crap. He's the BT equivalent of Andy Hibchcliffe.

  • bestcanton7 Cantona & Best (@bestcanton7) reported

    Haha haha @martinkeown5 and @btsport @btsportfootball cant bring themselves to say Jesus dives. Martin says ‘well, em, not clear and obvious’ wtf does that even mean