BT (British Telecom)

BT (British Telecom) Outage Report in Merton, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Merton, Greater London, England 11/23/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Paddington, Newham, City of Westminster, Croydon, Southwark, Hounslow, Hackney, Hammersmith, Ilford, Hampstead, City of London, Harrow, Southall and Tower Hamlets.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomPaddington E-mail
United KingdomNewham Internet
United KingdomNewham Internet
United KingdomCity of Westminster Total Blackout
United KingdomCroydon Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • jjjecannon novice (@jjjecannon) reported from Hackney, England

    @bt_uk huge problems with my email, unable to access on my phone, unable to delete on my computer, is this supposed to be improved????

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport Doesn't work in the UK :/

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • SherminAaliYoga Shermin A Ali (@SherminAaliYoga) reported from Merton, England

    @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    Wtf @btsport why did the Flyers v Canadiens game change to Coyotes v Avalanche? Yet @NHLTVSupport still says UK blackout

  • AntoineDingDong Anthony Harris (@AntoineDingDong) reported from Bromley, England

    Hi @BT_UK - my email (BT Yahoo) webpage has updated but lost all of my mailing lists. Could you please help me recover them?

  • Dhammadinna Dhammadinna (@Dhammadinna) reported from Poplar, England

    @bt_uk We are a Buddhist community who always pay our bills. Not relatives of deceased, so new account, told switch was 1st September but reassured no loss of service. Everyone working from home. Called BT - told ‘nothing they can do’.

  • IllegalDThe5th Temporary Prime Minister (@IllegalDThe5th) reported from Ealing, England

    @cange30 @btsport @NHLTVSupport This is bad. The first period was a good indicator

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @ajetshehu24 @btsport Hes a awful co commentator

  • kurtistime1985 Kurtis Simon (@kurtistime1985) reported from Camberwell, England

    @btsport can you stop talking but players who don’t make it a **** PL teams. If Newcastle had decent players anyone would score goals. NO ONE CARES!!!

  • KelechiAFC Dr. Kelechi Anyikude (@KelechiAFC) reported from East Ham, England

    @ayoalabi99 @btsport Very poor. The lack of awareness is shocking tbh.

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • Kurdeck Kudret (@Kurdeck) reported from Lambeth, England

    What an unreliable service BT. A fault on broadband will get sorted in 3 weeks! @bt_uk #stillnobroadband

  • Dhammadinna Dhammadinna (@Dhammadinna) reported from Poplar, England

    @bt_uk I talked to BT re changing the account holder, who had died. Was told needed new contract, credit check, but no loss of service. Cut off that night told not connected for 10 days! People work from home! Help!

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk apparently 2 am is an issue for streaming

  • MikeKirkham Michael Kirkham (@MikeKirkham) reported from London, England

    @bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk I’m running a company and working late to onboard a client.. urm why would there be speed issues at 3am?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • sohail579 Sohail Saleem (@sohail579) reported

    Extremely disappointed with @bt_uk Ordered broadband 3 months ago, called up numerous times and all i get is don't call back we will call you in 5 days. 3 months on and still waiting for that call. shockingly poor, no one knows whats going on, think its time to find a new isp

  • johnsharrock71 johnsharrock7 (@johnsharrock71) reported

    @bt_uk @ScottishFA @TeamUnitedSco Internet down here since 9.45am, no updates at all. Was whole network so all providers. How we Sky customers are now worki g and I'm not!

  • guygozem Guy Gozem (@guygozem) reported

    @bt_uk I do not want to add to the 9 hours I’ve spent on the phone to your connections team, who have it perfectly clear they will not bring the date forward. They are blaming Openreach, which BT owns. Please find somebody who WILL help to get me reconnected.

  • Broz_11 Broz (@Broz_11) reported

    @bt_uk No it isn’t resolved. But what can you actually do to fix it? Last time you promised to send me a cable, then didn’t.

  • nickmerriman01 Nick Merriman (@nickmerriman01) reported

    Our house, with terrible Wi-fi guaranteed no more than 1 Mbps during lockdown, was first in village to have a telephone, in 1926. Today we had fibre broadband installed with 100Mbps guaranteed. Thanks to @dcms voucher scheme, @WeAreOpenreach @bt_uk.

  • guygozem Guy Gozem (@guygozem) reported

    @Justsum32062003 @bt_uk You’re right. But saying “acceptable or not, that’s how it is, accept it” isn’t likely to lead to any improvement in customer service. It would be interesting to learn whether you - or anyone else at BT - regards it as acceptable.

  • Justsum32062003 Justsumguy (@Justsum32062003) reported

    @guygozem @bt_uk A mistake was made, it will take time to fix, acceptable or not. You've probably been told this multiple times, your refusal to accept that fact will not change it.

  • RichieUK_TTV RichieUK (@RichieUK_TTV) reported

    @BTCare Hey! When are you gonna be moving away from limited YouView? It’s outdated and desperately needs more tuner support

  • CordiiT Cordii (@CordiiT) reported

    @bt_uk The drop happens at random times throughout the day and we don’t have devices that could be interrupting the service.

  • Trev_Morris Trev (@Trev_Morris) reported

    Me: "we're not moving next week, plz cancel the order to disconnect" BT: "Thanks for letting us know, we won't disconnect your services" 1 week later.. @bt_uk: "So it looks like the engineers did it anyway, *blames it on @OpenreachHelp infrastructure* 👍