BT (British Telecom)

BT (British Telecom) Outage in Merton, Greater London, England

 Problems detected at BT (British Telecom)

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

BT (British Telecom) problems in the last 24 hours in Merton, England

BT (British Telecom) Outage Chart in Merton, Greater London, England 08/02/2021 07:35

August 02: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 66.83% Internet
  • Phone 12.17% Phone
  • Wi-fi 10.00% Wi-fi
  • E-mail 5.35% E-mail
  • Total Blackout 4.04% Total Blackout
  • TV 1.60% TV

BT (British Telecom) Outage Map Near Merton, Greater London, England

The most recent outage reports and issues originated from London, City of Westminster, Paddington, Barking, Islington, Holborn, Camden Town, Surbiton, Thornton Heath, Hampstead, Ilford, Twickenham, Weybridge, Harrow and Kensington.

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BT (British Telecom) in Merton, England Comments

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BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:
  • Winemonday Pam (@Winemonday) reported from Richmond, England

    @bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

  • DrStevenChapman Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England

    @bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund

  • DrStevenChapman Steven Chapman (@DrStevenChapman) reported from Croydon, England

    Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!

  • rahelab Rahel Bailie (@rahelab) reported from Camberwell, England

    @bt_uk Nope, they fixed my billing problem, thanks.

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • TheStarPA The Star PA (@TheStarPA) reported from Poplar, England

    @bt_uk I have been trying to help a client with their complaint for long time. It includes a residential and a business account. It has been impossible to follow up over the phone. It seems that the only department available is sales. Could you please tell me what to do next? Thx

  • rahelab Rahel Bailie (@rahelab) reported from Camberwell, England

    @bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.

  • DiscoverWatamu DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England

    @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

  • DiscoverWatamu DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England

    @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

  • Goonerlover69 ⚜GOONERLOVER69⚜ (@Goonerlover69) reported from Croydon, England

    @bt_uk BT your doing my head in! Switched to digital in my area, I never received anything, I've had no home phone for 2wks, got sent a digital thingy to plus in still not working I'm losing my patience, tomorrow customer services again!☹

  • anton_georgiou Cllr Anton Georgiou 🔶 (@anton_georgiou) reported from Brentford, England

    My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • jamiebrown0790 Jamie.B (@jamiebrown0790) reported

    @bt_uk absolute useless company. We’ve had no internet since last Thursday and let down again today. SORT IT OUT

  • BethanMW Bethan W (@BethanMW) reported

    @bt_uk You would be better off focusing attention on providing the service your customers pay for. I have been paying for super fast fibre for months that does not work!! Terrible company!!

  • mb20nut Jenny (@mb20nut) reported

    @bt_uk Could someone please call me regarding a business line being down?

  • BethanMW Bethan W (@BethanMW) reported

    @bt_uk You would be better off focusing attention on providing the service your customers pay for. I have been paying for super fast fibre for months that does not work!! Terrible company!!

  • harbord_ian Ian Harbord (@harbord_ian) reported

    @bt_uk Eleven days later then!!! No resolution just an update.

  • harbord_ian Ian Harbord (@harbord_ian) reported

    @bt_uk Ten days now without service!! @OpenreachHelp

  • LisaLovesLeica Lisa Holmes (@LisaLovesLeica) reported

    @bt_uk your customer service is an absolute joke. Never is my 42 years have I ever been treated so badly by a company. You should be ashamed of yourselves and I will make sure everyone knows how bad your company is. #ShameOnYou

  • clairescho13 Claire Woodfield (@clairescho13) reported

    @bt_uk At what point do I log in? If I click on buy now I doesn't accept my MyBT login details. If I go through MyBT there is no option within my account to use a hotspot

  • clairescho13 Claire Woodfield (@clairescho13) reported

    @bt_uk No, nobody has let us know. Apparently they were meant to knock on the door but I've been in the house every day for the past year or so and nobody has been. I've had to cancel an online business meeting - not good.

  • janpetroc Jan Monk (@janpetroc) reported

    @bt_uk As it happens, mobile signal has been ok last couple of days - 2 of 4 bars. Better than nothing, but not full bars as it used to be. EE site still reporting service problem in the area. Haven't tried tests yet. Also had broadband issues, now fixed by BT engineer.