BT (British Telecom)

BT (British Telecom) Outage Report in Merton, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Merton, Greater London, England 11/22/2025 03:10

November 22: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Merton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hackney, Croydon, City of London, Hammersmith, Paddington, Tower Hamlets, Islington, Ealing, Wembley, Hounslow, Southwark, Harringay, Caterham and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomLondon Total Blackout
United KingdomHackney Internet
United KingdomLondon E-mail
United KingdomCroydon Total Blackout
United KingdomCroydon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • R0LLSY Jon (@R0LLSY) reported from Epsom and Ewell District, England

    @bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Hammersmith, England

    whats the point of selling wifi service if there is a very bad coverage? 😡 @bt_uk

  • adama_not Adama Traores not that hench pal (@adama_not) reported from Wandsworth, England

    @bt_uk can you please help me kick off is in 30 mins

  • mazzles78 Maria Ganner (@mazzles78) reported from West Molesey, England

    @bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @bt_uk we had shockingly bad internet for over the last few days. It is now more not working than working . Have tried to call . 30 minute waiting time. This is not good service .

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup

  • DLion1986 DreamLion1986 (@DLion1986) reported from Stratford, England

    @btsport @btsportfootball lol why can’t the commentators be honest and just say even with injuries team selection have been poor and they are a victim of there own ego!

  • Jess_L_Andrews Jessica Andrews (@Jess_L_Andrews) reported from Merton, England

    @bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency

  • rprakoso13 Rendy Prakoso (@rprakoso13) reported from Camden Town, England

    @bt_uk hey got a text saying my broadband should be activated by now but it's still not working and hub is flashing purple. I've checked that it's properly connected to the master socket. Any tests you can run to make sure that the service has actually been activated? Cheers

  • nadeemshassam Nadeem S. Hassam (@nadeemshassam) reported from Hillingdon, England

    Virgin Media putting up prices. Under the guise of network upgrades! “like it or leave it” they say. Fair enough, “leave” it is. @SkyUK @bt_uk I’m coming to one of you! #leavevirginmedia #virginmedia

  • COLFESeconomics COLFESeconomics (@COLFESeconomics) reported from London, England

    @BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!

  • Jess_L_Andrews Jessica Andrews (@Jess_L_Andrews) reported from Merton, England

    @bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April

  • danialtink Danielle Altink (@danialtink) reported from Camberwell, England

    @bt_uk is there a broadband outage in london? My router is showing an orange light but need to wfh

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

  • OrignalBabydoll Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported from Croydon, England

    @bt_uk You are very condescending right now. My household can’t do our jobs because of your crap service. And it’s fibre optic broadband. Drs & supermarket staff are working through the pandemic too. We can’t today & tomorrow because of a full outage. Don’t be ignorant with your replies

  • kateMorris102 Kate Morris (@kateMorris102) reported from London, England

    @bt_uk Dear BT the service is certainly not a download speed of 8.94. This is an ongoing problem. Pls can you let me know what your tests showed?

  • OrignalBabydoll Kafayat Toks MamaBear🐻 Timson🇳🇬🇸🇱🇬🇧 (@OrignalBabydoll) reported from Croydon, England

    @bt_uk Updates? All I know is I went to the GPs after they left and the main road I live off had at least 8 Openreach vans doing repairs. The road my cul-de-sac is off isn’t that long. I was told by one operative there were numerous issues in my area

  • prof_j_mitchell John Mitchell (@prof_j_mitchell) reported from Bromley, England

    MSO in the @bt_uk network. No broadband until the weekend. 2 home schooling 2 home working - one phone with decent data plan - wish me luck.

  • SoulfulScotsman 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Stephen Howie 🍀 (@SoulfulScotsman) reported from Richmond, England

    @bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.

  • glenoglaza1 Glen Oglaza (@glenoglaza1) reported from Croydon, England

    What is this #BTSport idiot talking about ?? Luiz was about to head the ball when he was shoved in the back 🙄🙄#COYG

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • cardifframon Ramon Corria (@cardifframon) reported

    @bt_uk I’ve had to ring Openreach Facilities Management myself to report this matter as the so called, online, complaints system is hardly adequate, especially for an issue that occurs every growing season. Thanks for your help.

  • MarkShanksPhoto Mark Shanks (@MarkShanksPhoto) reported

    @SkyHelpTeam everyone around me in the town has no internet, yet clever clogs sky says its a hub issue and wants a £65 call out OR a new contract and they’ll fix it straight away for free👏 👏 Looking forward to my new @btsport and internet package #CustomerService

  • Nacelle1701 Helen (@Nacelle1701) reported

    @btbusinesscare Called BT & they said an engineer has to come out & check the line & if nothing needs doing then we get a refund of the £70. What! It's an established line I was talking to you on! Why can't u just migrate the service without needing an engineer! Its a simple transfer of service!

  • EthanPartsExpo Ethan Taylor (@EthanPartsExpo) reported

    @bt_uk can you get someone to actually come and fix our internet. It works fine no issues 80% of the time. Then we spend days and or weeks suffering with like no speeds. Please this is a joke and a rip off quite frankly.

  • AnnDownie10 Ann Downie (@AnnDownie10) reported

    @MartinSLewis @bt_uk please please can you help with the problems I’m having with this company.Basically telling me I can’t have internet upstairs cos I haven’t paid for complete package. They changed the router and nothing now works. Internet downstairs is like dialup

  • Vendice_Partner Paul ★ B (@Vendice_Partner) reported

    @bt_uk Thank you. Is there anything bt halo customers can do when they only have an intermittent mobile signal as it is virtually impossible to contact online help?

  • HarryHowells90 Haz (@HarryHowells90) reported

    @bt_uk my router is staying on the orange colour.. I’ve tried unplugging etc but nothing is working please help before I launch it through the window

  • Millwardt2 Millwardt (@Millwardt2) reported

    @bt_uk your service is an absolute joke, we were told yesterday our service would be finally resolved within 24-48 hours, and now being told 3 days. We’ve been without broadband for most of the last 3 weeks. Someone from the complaints team needs to reach out to us urgently

  • cardifframon Ramon Corria (@cardifframon) reported

    @bt_uk I thought Openreach is a wholly owned subsidiary of BT? It hardly matters, because as a customer I have to get matters resolved rather than BT or Openreach employees. Have a good day and thanks for your assistance with this matter.

  • hutson_nigel Nigel Hutson 💙 (@hutson_nigel) reported

    @bt_uk 2/2 Old router also returned on 30/05/22 and delivered on 31/05/22 (@RoyalMail tracked), but getting pestering messages about it not being returned! Extortionate prices for sub-standard service me thinks.