BT (British Telecom) Outage Report in Merton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 01:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Merton, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Paddington, Southwark, Islington, London, Leatherhead, Poplar, City of Westminster, City of London, Thames Ditton, Epsom, Croydon, Hampton, Hackney, Harrow and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Southwark |
Internet | |
| Islington |
||
| London |
Internet | |
| Islington |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Vix
(@VixThatRuns) reported
from
Redhill, England
@BrydonN2 @bt_uk Wow thats poor
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Allen_lovemymind
(@EpsomMental) reported
from
Croydon, England
I dont think me my landlord or letting agent are at fault & have to say totally peed off that @bt_uk think it's acceptable to leave a customer with out broadband for 253 days. Perhaps I am just stupid thinking that's unacceptable and very poor customer service #btcustomerservice
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Jeannie Di Bon
(@jdibon) reported
from
Merton, England
@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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GurunG PankaJ
(@Godavarian193) reported
from
Merton, England
Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk waited five hours for a engineer No communication Anotherost customer
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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Lonely-planet-girl
(@excellenceinLDN) reported
from
Lambeth, England
@bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.
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Daniel Shade
(@shade306) reported
from
Bromley, England
Hey @bt_uk can you look into my my equipment orders are being spread across Kent? I’ve moved home and stayed with BT but it’s looking like a mistake. Called your team this morning who confirmed that my equipment is AWOL. Currently with no signal or Wi-Fi making life difficult 👍🏻
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.
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Dan White
(@whitedan2001) reported
from
London, England
Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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shibby
(@123_shibby) reported
@btsport hi guys, not sure if you have a help account, but why are episodes of Scottish Football Extra rarely on your 'tv catch up' part of the website? they used to be but now most episodes don't appear :(
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Amads.agent
(@AmadsAgent) reported
3 o clock kick offs are so **** they make no senses at all as well why would you want fleas people to view a game when it’s make you more money @SkySports @premierleague @btsport
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Macool
(@Macool__) reported
@TylerSheekz1 @bt_uk It’s terrible for me at the moment I’ll be playing warzone and then all of a sudden it’s 300+ ping but only for a couple of seconds and I’ll maybe get 10 of these spikes over the space of a 2 minutes or so. You using those disks? I’ve got my PS5 wired through Ethernet into it
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Their mum💙
(@harryt68) reported
@bt_uk @OpenreachHelp we have told you that we have poor broadband. You tell us we have good speeds. How then has it taken me an hour to watch 30mins of tv on iPlayer. Constantly dropping out/buffering/freezing. Give me a reason to stay with you.
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Steven Brooks
(@twigdewunderkid) reported
BT co-commentator ‘Notts County deservedly take the lead’ either has agenda against Wrexham or not up to his job. A truly shockingly bad take. Wow #Wrexham #btsport
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Jonathan Spicer
(@jj_spicer) reported
Total in competence by @bt_uk no broadband since our move on 18th and despite raising a complaint and promise of phone calls nothing has happened, rang today and was told by agent that manager would not speak to customers. Totally unimpressed
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brightangelmedia
(@BrightAngelMedi) reported
@OpenreachHelp it funny your support but the phone down when we call to fix Internet. Also @bt_uk your guys are the same. Call your self's and phones out down. If it was not for your screw up there would be Internet.
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Jonathan Spicer
(@jj_spicer) reported
@bt_uk There are copious notes on our account but basically you can’t provide the FTTP broadband to house, we have just moved to, but the handling of this has been awful, with no one taking ownership, so we are moving providers and do not expect to be charged any exit penalties
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Macool
(@Macool__) reported
@TylerSheekz1 @bt_uk Did you ever get this issue sorted? I have this problem currently too - would like to get it sorted because I just keep getting lag spikes and so my ping spikes really high causing jitters in game. Please let me know ASAP
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morphpie
(@upies1862) reported
@btsport what is your problem with Notts county you bunch of bias cardboard illiterate *****? Just tell me you bunch of wankers