BT (British Telecom)

BT (British Telecom) Outage Report in Merton, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Merton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Merton, Greater London, England 01/28/2025 19:00

January 28: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Phone (10%)

    Phone (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Merton, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Ealing, Islington, City of Westminster, Hackney, Tower Hamlets, Poplar, Croydon, Holborn, Lewisham, East Ham, Wembley, Woolwich, Banstead and Hampstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomEaling Internet
United KingdomLondon Total Blackout
United KingdomIslington Wi-fi
United KingdomCity of Westminster Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • MissCarliJay Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • Barry2103 Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @BenGilby1 @btsport He has the worst haircut too.

  • GByford75 Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • 8twisden Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • emilyraylondon Emily Ray (@emilyraylondon) reported from London, England

    @bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @btsport Cmon guys - please get your audio issues sorted for CL - can excuse OBS out of your control but not tonight’s studio problems. Hopefully all will be sorted tomorrow for #FCBFCB

  • gmac7000 Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

  • AzzyChill Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • OllieGeale Ollie Geale (@OllieGeale) reported from Camberwell, England

    @benlewismedia @btsport I've never met a man to rely so heavily on an Interview Wing 🤣

  • CasanovaThePlug Cas 🇯🇲 (@CasanovaThePlug) reported from London, England

    Oi @btsport sort out this **** service ASAP

  • lesleythom Lesley Thompson (@lesleythom) reported from Hackney, England

    @btsport has the worst commentators, uninformed drivel

  • KaraWillow Kara Godfrey (@KaraWillow) reported from Lambeth, England

    @bt_uk we have now been without internet for a week and just had the rudest customer service advisor essentially say there was nothing you can do. This is appalling service, what do you suggest we do?

  • OllieGeale Ollie Geale (@OllieGeale) reported from London, England

    @themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk internet down in se6?

  • stephen11shaw Stephen Shaw (@stephen11shaw) reported from Richmond, England

    @GaryLineker @btsport *well - sorry for bad grammar as my CSE English was downgraded back in the 80s

  • Simon_Colvin simon colvin (@Simon_Colvin) reported from Islington, England

    @bt_uk Definately don’t agree. All businesses have had their challenges and have had to respond as they could. Customers have been understanding as should have been. I’ve been waiting five weeks for broadband and still not sorted. Worst customer service ever even after complaint logged.

  • Judiky Judith (@Judiky) reported from Brentford, England

    @bt_uk guys, no internet in NW105AH all day. Any help?

  • fackjossey Foss (@fackjossey) reported from Lambeth, England

    Oops just saw the bio for BTCare 🌝 @bt_uk could you possibly help with the above? 🙏🏻

  • willjashley Will Ashley (@willjashley) reported from Camberwell, England

    @bt_uk have had no broadband for 2 days, told it’s a network outage and will be fixed by 12 today... still no internet.. when’s it going to be resolved ?!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • laurabr45152441 Kamakura (@laurabr45152441) reported

    @bt_uk @bt_uk Hello BT. My elderly mother is having issues with her billing for her broadband. She was originally quoted one price but the bill shows an increased price than the original agreement and which is now too expensive. Can you please advise what she can do?

  • gfrancomilano Gianni Frankis (@gfrancomilano) reported

    @bt_uk Slow broadband speeds very often (lowest being 13mbps) and being charged £13 a month over the advertised price on their site.. Cant even give the courtesy of dealing with a complaint...

  • Bracknell_bloke Bracknell_Bloke (@Bracknell_bloke) reported

    @btbusinesscare - we have 1GBBT Lease line which has been out since 16.20 today. We cannot report the fault as the lines are permanently engaged and the WhatsApp service isn’t working. Please advice as this should have a 100% SLA uptime.

  • Bracknell_bloke Bracknell_Bloke (@Bracknell_bloke) reported

    @btbusinesscare Our 1GB lease line is down and we cannot report it as a fault.

  • dnclintern Daniel Lintern (@dnclintern) reported

    @bt_uk can’t wait to cancel my broadband with yous it’s ******* shite

  • aaronh1993 Aaron (@aaronh1993) reported

    @bt_uk we have no working phone line, which means no working Internet. When will this problem be resolved, I believe my neighbours, and others on my street have no phoneline either.

  • Pamela30014600 Pamela (@Pamela30014600) reported

    @bt_uk This must be false! I have been with bt fot a month and had no end of problems. Changed my phone number without any communication last week and not been working since. Fantastic service

  • RoryLloyd6 Rory Lloyd (@RoryLloyd6) reported

    @bt_uk Why has my Wi-Fi gone down for the second time in not even a day absolute joke

  • themrkjns mrkjns (@themrkjns) reported

    @bt_uk It’s funny to see the BT “Pixelated Paula” advert on TV after being told by customer service that because I’ve a discount on my package, “it’s not worth their while” sending me out any discs to improve my Wi-Fi.

  • KilnFirelinkAlt Lewd Kiln~ (@KilnFirelinkAlt) reported

    @bt_uk you're idiot adviser send my hub to my old address. Now what?