BT (British Telecom) Outage Report in Merton, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Merton, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: City of London, London, Croydon, Hackney, Mitcham, Camden Town, City of Westminster, Poplar, Islington, Tower Hamlets, Hampstead, Southwark, Thornton Heath, Hounslow and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| Hackney |
Internet | |
| Croydon |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Nope, they fixed my billing problem, thanks.
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
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The Star PA
(@TheStarPA) reported
from
Poplar, England
@bt_uk I have been trying to help a client with their complaint for long time. It includes a residential and a business account. It has been impossible to follow up over the phone. It seems that the only department available is sales. Could you please tell me what to do next? Thx
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Pam
(@Winemonday) reported
from
Richmond, England
@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
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Steven Chapman
(@DrStevenChapman) reported
from
Croydon, England
Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Jane Means
(@janemeans) reported
from
Paddington, England
@bt_uk Why have you cut off my elderly parents wifi & phone for no reason when they’ve paid to date? They’re vulnerable & req f/t care & rely on these svcs Dire situation as they live in a rural area w no mobile signal & their carers can’t contact them #BT #HELP @MoneyTelegraph
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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HolisterJames
(@Worldcu55617750) reported
@bt_uk @richyroo73 BT will test all speeds and find you are getting sent poor signal. Now buy full package that gives wifi in every room but cant use too mant devices. Engineer will show up 2 weeks later and then 4 weeks later go thro the whole process. good reason to exist if speed to met.
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Danielle Collins
(@PinkPeaDee) reported
@BTCare my bb speed is terrible. I cant even go online to test it.
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James Mullen
(@JamesMu27551742) reported
@chris_sutton73 You are a disgrace of a pundit. You have called for managers to be sacked for far less. You should hang your head in shame about the comments about Celtic fans. @btsport should sack you for those comments alone
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Joel Vardy
(@joelvardy) reported
@bt_uk every time I try to look at BT deals I get "Hi Joel. Sorry, but at the moment we can only show personalised deals for customers who already have broadband with us." I am logged in with my active customer account, this is very annoying :/
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Lewis Little
(@LewisLi02673279) reported
@bt_uk have ordered fibre2 broadband so I could get the gift card MasterCard... However, online account says fibre2 and unable to change it... CS won't help as not yet active, does this mean I won't get the gift card?
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Dylan Tierney
(@ThatboyTierney) reported
@wefounddoc93 @BTSportBoxing @btsport I could give a **** bro hahaha I don’t know you
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John
(@wefounddoc93) reported
@ThatboyTierney @BTSportBoxing @btsport And that gives you a right to attempt to fat shame someone? Imagine having that sad of an existence that you have to resort to that? What's wrong self esteem too low? Not enough love from mammy and daddy as a child? Pathetic little children like you are the problem in this world
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Ringside Review
(@ringside_review) reported
Having poor service from @virginmedia ,but they are the only Fast BB provider in my area. A friend lives in a village about 2 miles away & has same issue with @bt_uk , again in that spot THEY are only fast BB provider. I’m sure it’s just coincidence & not a monopoly agreement
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AndyRobbo
(@JurgensChamps) reported
@bt_uk More to the point, do you think it maybe the box? I’ve told you the problems and you’ve not mentioned it could be the problem, just me, but what do I know, you’re the experts. Told it maybe aerial, but happens on Sport too (streaming). The whole BT service is shocking
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HolisterJames
(@Worldcu55617750) reported
@bt_uk To get any refunds for poor wifi you have to suffer at least 2hrs on phone, wait for engineer to turn up after 2 weeks and 4 weeks later if still poor wifi you might get paid. BT will argue you are using too many devices hence poor wifi. Take their ad with pinch of salt