BT (British Telecom) Outage Report in Merton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Merton come from postal codes SW20.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Merton, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: London, City of Westminster, Hackney, Southwark, Hammersmith, Catford, Bromley, Wembley, Hounslow, Islington, Newham, Fulham, Croydon, Kensington and Purley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Wi-fi | |
| Hackney |
Internet | |
| London |
TV | |
| Southwark |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Joe Tyrrell
(@JTyrrell_) reported
from
Lambeth, England
@bt_uk It would help if you enabled being able to stream the coverage from a mobile device onto a tv via Chromecast or similar. I don’t have access to another device other than a mobile and I’m sure you can appreciate watching on a mobile isn’t ideal.
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Abbi
(@profmyster21) reported
from
London, England
@bt_uk Is the wifi down in SE6???
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Edward Woodhouse
(@edwardwoodhouse) reported
from
Poplar, England
@bt_uk we were told our wifi would go live today. It hasn’t. We were also given a mini hub which doesn’t work. Please can you help us sort this?
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk @UKDazza Please could you tell us why the Internet is down?
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David Robson 🎧🎬🌈
(@DavidRobson84) reported
from
Lambeth, England
@bt_uk I’m getting SO many cold calls on the landline recently, especially first thing in the morning. How do I log it/make it stop? 😭 It’s that much of a nuisance I want to cancel it but need it for work…
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SALTED CARAMEL 🍫🍯 🇯🇲♑️
(@R_Tillo_x) reported
from
Camberwell, England
@bt_uk my internet has been redistricted for 2 days because i want to cancel and i work from home! #btarebullies
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Joe Tyrrell
(@JTyrrell_) reported
from
Lambeth, England
@bt_uk please fix your PS5 app! Doesn’t let me watch live sport with constant buffering or crashing. Works fine on other devices, just not PS5.
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James Valero
(@jamesvalero1977) reported
from
Kingston upon Thames, England
@bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??
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The at home gooner
(@GoonerArmchair) reported
from
Epsom and Ewell District, England
@didithitthespot @btsport @Arsenal I dunno mate and now I feel bad
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devanik saha
(@devanikindia) reported
from
Croydon, England
@bt_uk Hi. I have just received my BT smarthub device but your email says it will only be activated on Monday. Could it be activated today somehow? My service no 445287
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barrie brown
(@barriebrown1) reported
from
Merton, England
@bt_uk is your customer service line down? Calling the number and it says the help desk is closed
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🥬 🍓 Mariana Feijó 🍓 🥬
(@MarianasBits) reported
from
Hackney, England
Finally able to book an upgrade to fibre this week & have now been w/o internet for over 24h, which massively affected my work w @funnywomen & all that @TalkTalk can do is tell me it’s an issue w the line & @bt_uk are responsible for solving it anytime from 2-3 working days (2/3)
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Joe Tyrrell
(@JTyrrell_) reported
from
Lambeth, England
@btsport @bt_uk are you going to fix your PS5 app out any time soon?! I pay for the BT Sport subscription yet I cannot watch any live games. It’s been months now!!
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🥬 🍓 Mariana Feijó 🍓 🥬
(@MarianasBits) reported
from
Hackney, England
What I want to know is who will reimburse me for the service I’m paying for while not being able to use it & who’s paying for the extra data I’m having to pay for in order to do my actual work which pays for my home & food? @TalkTalk @bt_uk (3/3)
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
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peter
(@peter33266430) reported
from
Kensington, England
@bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless
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Janthea46
(@janthea46) reported
from
Kingston upon Thames, England
@bt_uk BT Wi-Fi in my area seems to be down 😱😱
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Henry
(@erossiniuk) reported
from
Kensington, England
Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll
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Daniel Hirschmann
(@danielhirschman) reported
from
Hackney, England
Wow, @bt_uk your customer service and internal systems are utterly disappointing. First you send me the wrong kit multiple times over 5 weeks(!) and then send me a message telling me if I don’t return the most recent one, I’ll be charged £50 - eventhough its STILL the wrong kit!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Annabel Beeforth
(@AnnabelBeeforth) reported
Have come on here to rage about the fact we have now had no broadband for coming up 3 weeks. The impact on my small business is huge. I am devastated to be letting my clients down. @BT_UK keep saying 'we'll update you'. FED UP. #bt #btopenreach
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Stuart Barnes
(@stuartbarnes68) reported
@bt_uk - you've really excelled yourselves ... switched the village's WiFi off for nearly 4 days, reinstated it ahead of schedule but it's slow, it drops out, it buffers, you can't run speed tests and guess what ... your 'bot' says it's working perfectly! Do you really care? 🤬
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Debbie Thorpe
(@debbiesthorpe) reported
@underarm_ace @btsport Yep it’s truly awful coverage
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Christine Hatcher
(@chrissyhatcher) reported
@bt_uk 1.45 on call so far to the WORST customer service. Trying to get a PAC to leave this dire service, and keep getting told I am being put on hold, and instead they just divert me to another caller. Now on my 6th person! beyond a joke!
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Claire Stephenson
(@ClaireStep1) reported
@bt_uk . (1 of 2) I very nearly lost all faith in your customer service today - cancelling my contract early and losing all access to my sevices , and when i called to complain absolutely nothing the member of staff promised to do was followed through on .
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Disco Stu 🎯
(@stuartyboy_70) reported
@bt_uk Day 14. To say I'm not surprised that your @bt_uk engineer never appeared between 8.00am-1.00pm today as scheduled is an understatement. It truly is staggering just how bad your customer service is.
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Bimal Mohanan
(@MohananBimal) reported
@bt_uk @xboxuk Any fix for the Xbox Game Pass Issue cos of BT?
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Dee_Liverpool King
(@Kingdeli) reported
@bt_uk 2 weeks on no broadband . Pole taken down on street. Promised to resolve by 8th Nov as per email yet nothing. Paid £40 on top of bill for two weeks worth of online Wi-Fi. Can you 1. Let me know when issue in se6 1pp will be fixed and 2. A replacement dongle if it won’t be fixed.
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Char
(@xxCharlotte5xx) reported
@bt_uk having trouble finding a landline only package for my elderly mother? Do you still do Home Phone Saver Plan?
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Tim Hague
(@timwhague) reported
@bt_uk Very disappointed to make a complaint and just get a message saying it was closed without any clue as what was or wasn't done. Complained twice in fact. Not that interested in waiting for an hour or so in a phone queue. Can you help?