BT (British Telecom) Outage Report in Merton, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Merton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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Phone (7%)
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Total Blackout (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Merton, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Ilford, Croydon, London, Hammersmith, Wembley, Hackney, City of Westminster, Leyton, Camden Town, Hanwell, Waltham Forest, City of London, Poplar, Brentford and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Total Blackout | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
TV | |
| Wembley |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Martin Warner
(@mwarn73) reported
from
Paddington, England
48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt
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Diana
(@PaintSewGlueChe) reported
from
Wandsworth, England
@bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.
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Fr Hugo Adán
(@FrHadan) reported
from
Camberwell, England
@bt_uk me bt WiFi has been down for the last six hours!
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Nathan Talbot
(@nathantalbot) reported
from
Camden Town, England
@OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not
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Martin Warner
(@mwarn73) reported
from
Poplar, England
@bt_uk It has Aisling, that doesn’t make it good customer service, that just delays my order by another 2 weeks.
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Martin Warner
(@mwarn73) reported
from
Poplar, England
So in my ongoing battle with the idiots at @bt_uk A week has now passed and still no internet and tonight 50 mins on the phone and no answer. Worst customer service ever...
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Michelle Casey
(@mishmash100) reported
from
Wandsworth, England
@bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing
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Ed Woodhouse
(@edwardwoodhouse) reported
from
Bromley, England
BT WiFi is absolutely horrific. After having issues previously we were advised to get a new BT hub. We did so and now the connection is worse than ever. Abysmal @btbusinesscare
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@JackHumphreyKM @espnplayer @ESPNUK @btsport Need to slow that down ASAP
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Nathan Talbot
(@nathantalbot) reported
from
Camden Town, England
@OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.
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Martin Warner
(@mwarn73) reported
from
Paddington, England
I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔
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Ben Isaacs 🚨NFLhistorybook.com🚨
(@tweetsfromben) reported
from
Bromley, England
@JackHumphreyKM @espnplayer @ESPNUK @btsport When Boise wins by 20 tomorrow I’m blocking you and deleting these tweets so my awful prediction technically doesn’t exist
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Martin Warner
(@mwarn73) reported
from
Poplar, England
@bt_uk you are, without doubt, the most antiquated company there is. I would challenge anyone to come up with a company that is less customer centric than you.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻
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Rob ‘Mr Vee’ Vary
(@RobVary) reported
from
Camberwell, England
@bt_uk I’ve had issues with my broadband dropping out for over 6 months . Had several engineer visit . Issue still resolved . Conflicting reports . Last engineer said it was the router and said I will receive a new one . 2 weeks later still not received anything. 😔
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times
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Martin Warner
(@mwarn73) reported
from
Paddington, England
@bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄
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Siobhainis
(@Siobhainis1) reported
from
Croydon, England
@btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice
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Zarghum hassan
(@Zarghum) reported
from
Ilford, England
@btsport my phone app is not working who can help
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Griggs
(@ProseFactory) reported
1/2 Appalling customer service from @bt_uk this evening. Called to top-up mobile. Put through to person (despite wanting auto top-up). Aggressive sales pitch to get me to sign a contract (which I heard in full last week). Told him I'm not interested, I just wanted to top up....
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nici cutler
(@nicnac350) reported
@bt_uk All I needed was to be able to rebook an appointment but connections say I have to cancel the order and redo. Unecessary, the open reach engineer has solved the problem but needs an appointment made to action.
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Peri Sherif
(@PeriSherif) reported
@bt_uk worst customer service ever , 4 orders stuck in “pending” because a tech glitch , and the agents don’t help and all they do is cancel order and place new one ! Been on the phone for 9 hours this week to your agents ! That can’t be normal ?!
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Nick Feather
(@nick_feather) reported
@bt_uk I have DM'd details as requested. I ordered broadband package on 25 July, nearly 4 weeks ago. This is amongst the worst customer service I've experienced. You are not the only provider.
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Philip Sempers
(@PhilipSempers) reported
@bt_uk Xbox are gonna say you just used a promo code??? You never logged into my account I just used a promo code?? #techfail
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Brandon
(@theletterbxd) reported
@bt_uk No known problems in area and good coverage.. 4G hub is currently sat on my window sill in my office upstairs in the house so all of those things have been considered
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craig robertson
(@robertsoncr) reported
@bt_uk Tks and have already tried that but still nothing…..works fine in living room but not connected at tv 2…….aerial is fine as been no issue or changes since we left on Wednesday and feels like something box related is causing the issue
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Bickerstaff & Co
(@BickerstaffAccs) reported
@btbusinesscare @btbusinesscare - I had a text message saying "as agreed the complaint has now been resolved" which clearly it hasn't, so I will go to the link you sent. Thank you.
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William Hancock
(@YorksHillbilly) reported
@BTCare My elderly, vulnerable neighbour’s phone has busted (it keeps ringing even when picked it up). Her provider, @MoneysaverTele1 has been acquired by @Onestream_UK & they don't know who she is or how to fix it. Can you help? She desperately it for emergencies at night.
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hello-klol
(@hello_klol) reported
@bt_uk disgusted to discover you've been charging my 71 year old father more than £70 per month for an intermittent connection that is mostly below 1MB/s. Since pointing it out I've heard him on the phone to your customer services more than a dozen times only to be fobbed off 😡