BT (British Telecom) Outage Report in Esher, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Esher, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Thornton Heath, Croydon, City of London, Hammersmith, London, Islington, Camden Town, Wallington, Harlesden, City of Westminster, Slough, Hounslow, Ealing, Guildford and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Thornton Heath |
Internet | |
| Croydon |
Wi-fi | |
| City of London |
Phone | |
| Hammersmith |
Internet | |
| London |
Internet | |
| City of London |
Community Discussion
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BT (British Telecom) Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Nope, they fixed my billing problem, thanks.
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
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Pam
(@Winemonday) reported
from
Richmond, England
@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?
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Steven Chapman
(@DrStevenChapman) reported
from
Croydon, England
Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!
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Jane Means
(@janemeans) reported
from
Paddington, England
@bt_uk Why have you cut off my elderly parents wifi & phone for no reason when they’ve paid to date? They’re vulnerable & req f/t care & rely on these svcs Dire situation as they live in a rural area w no mobile signal & their carers can’t contact them #BT #HELP @MoneyTelegraph
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds
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Caitlin Bracken #TVTTagTeam
(@CaitTeachesKind) reported
from
Slough, England
@bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Gent
(@mickgent) reported
@England @bt_uk Rice for me. Then get grealish in over Phillips and it’s not a bad starting 11
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oh no, not him!
(@boxmodz) reported
@bt_uk I've waited 20+ years to give bt / openreach the middle finger and in 3 weeks I get my wish, no more 8mbps fttc crap! 🖕
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Justsumguy
(@Justsum32062003) reported
@JeemerTheMeemer @bt_uk Yeah you don't seem to understand what direct payment is... How do you know there are no other problems? For instance are you aren't you using an EO line? Do you know what an EO line is and its implications? Has an NGA been raised? Do you qualify for USO?
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GaaJ
(@GaaJ61385709) reported
@bt_uk still awaiting a call back from tier 2 team regarding a terrible mistake they have made on my account and dont have the decency to call ...perhaps as they dont know how to handle what they have done
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Bryan Gibson
(@bryangibson8) reported
@iant147 @bt_uk Know the feeling poor service because they have the monopoly and own the lines don't give a toss
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Roy Elmer
(@RoystonElmer) reported
@bt_uk so, after complaining about our internet speed, and having Openreach out twice, we were told by the engineer that we share our connection / bandwidth with a house down the road. We pay for 40Mb, we assume they do too. We both get 20. Doesn't feel legit.
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Justsumguy
(@Justsum32062003) reported
@JeemerTheMeemer @bt_uk But you don't pay openreach... Multiple good reasons why they may elect not to, access rights or issues, overbuild, maybe you are already over the USO threshold. So you're upset about a company you don't pay not doing a thing they aren't obliged to do
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sallybromley
(@sallybromley) reported
@bt_uk Yes @bt_uk you answer calls but still can’t get your customers connect!!! You really have the worst customer service and set up so disappointing. Wish I had chosen another company.
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TAWSomerset
(@SomersetTaw) reported
@bt_uk is there a broadband problem in the TA19 area at all please??
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jac
(@jaaacv2) reported
@bt_uk fix my internet *****