BT (British Telecom) Outage Report in Esher, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Esher come from postal codes KT10.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Esher, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (57%)
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Wi-fi (15%)
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E-mail (12%)
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Phone (9%)
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Total Blackout (5%)
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TV (2%)
Live Outage Map Near Esher, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Camden Town, Croydon, Slough, Isleworth, Holborn, City of Westminster, Paddington, Ealing, Sutton, Fulham, Balham, Islington, Mitcham and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Camden Town |
Phone | |
| Croydon |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Sabīne
(@SabineDreibe) reported
from
Paddington, England
@bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Jeannie Di Bon
(@jdibon) reported
from
Merton, England
@damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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May Rene Joseph
(@MzMayRene) reported
from
Guildford, England
@btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.
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Lonely-planet-girl
(@excellenceinLDN) reported
from
Lambeth, England
@bt_uk I cannot log into MyBT app nor the BT website. Is the system down? I need to access my bills urgently.
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Ororo Munroe
(@justcryhavoc) reported
from
London, England
@btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.
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Nadine Matheson
(@nadinematheson) reported
from
London, England
Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk
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Johnny Dowling
(@JohnnyDowling10) reported
from
Croydon, England
It's amazing that between March and May @skytv put my bill up by £12.47 a month without even a notification! Over 14% increase for no change in service at all - odd behaviour considering I am out of contract. Hey there @bt_uk and @VirginMedia_TV
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk waited five hours for a engineer No communication Anotherost customer
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Allen_lovemymind
(@EpsomMental) reported
from
Epsom and Ewell District, England
@bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint
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john durant
(@johndurant63) reported
from
Islington, England
@bt_uk Bt kept me waiting 5 hours for a installation Another lost customer Send me a returns bag for your equipment I won't be needing or using
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GurunG PankaJ
(@Godavarian193) reported
from
Merton, England
Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡
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Farnaz 🏴🇵🇰
(@Nazzzzzz1000) reported
from
Lambeth, England
@ManUnitedZone_ @btsport Why are these miserable ******* always moaning.. *******
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Richard Foster
(@richardfoster1) reported
from
London, England
@bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!
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jrachw
(@am_on_the_fence) reported
from
Richmond, England
@bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode
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Ingrid Lopez Cardona
(@ilopezcard) reported
from
Lambeth, England
@bt_uk Have been trying many weekends and weekdays to contact you for issues with my TV. No response. App support is useless as it does not describe the box I have. Issue since box installed last year. No way to have it fixed. Might leave BT as the response rate is zero
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Phil Craig
(@philmcraig) reported
from
Richmond, England
@bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?
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Vix
(@VixThatRuns) reported
from
Redhill, England
@BrydonN2 @bt_uk Wow thats poor
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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NED
(@NED310) reported
@MarklovesNinty @bt_uk Was awful,had one in my basket and couldnt pay
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bells♿️
(@jsrbell) reported
@bt_uk @MarklovesNinty @bt_uk Can you also fix the code issue though? I had the same problem. There’s no point restocking them if we still can’t see our codes?!
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Mark
(@Mark10725478) reported
@bt_uk I would challenge this as a BT customer we have had nothing but problem and a variety of excuses for these problems. Basically every excuse you can think of except the fact they are capping speeds constantly. From the day of purchase had a steady speed of 58mb but these days 25mb
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Andy
(@Causing_It_x) reported
@bt_uk any idea why I'm not receiving a code for the ps5? I can see they are in stock but don't have a code when I sign in
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Callain
(@Callain89) reported
@bt_uk got my code, registered an account and been trying sign in for 3 hours now, keeps crashing, its in my basket, does this mean it will be honoured!!
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Christopher Bayley
(@lydenburg1) reported
@OpenreachHelp Just spoken to @BTCare who advise you guys say it needs a field engineer to investigate. That's after the engineer investigated last Friday and identified problem but said you have created a specialist team that deal with this. Confused!! Annoyed!!
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Iain Simpson
(@1IainSimpson) reported
@bt_uk so tell me why a communications company cant answer their phone. Called to cancel my broadband expecting them to offer something better but in the time it took to call them then wait then wait then hang up I knew I had to cancel. Bye
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Michelle
(@Livelaugh2020) reported
@bt_uk There is only one speed. ****. And you've quoted me 30k to put new line in. I want to know when you start updating rural areas
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Jonas De Keukelaere
(@jonasdk89) reported
@bt_uk Got a replacement router for lightning damage, but was promised a return bag, couldn't find anything in package. How can I request one of those bags?
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John
(@johnmckillop) reported
@bt_uk Correct. And when I scroll down on MyBT I have no visible offers and have never had any visible offers any time I've logged in. I presume this to be normal because it will only display MyOffers when there are offers available.