BT (British Telecom) Outage Report in Esher, Surrey, England

Problems in the last 24 hours in Esher, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Esher, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Esher, England

The most recent BT (British Telecom) outage reports came from the following cities: London, City of London, City of Westminster, Hammersmith, Camden Town, Slough, Croydon, Brentford, Westminster Abbey, Paddington, Mitcham, Islington, Sutton, Dorking, and Hounslow.

City	Problem Type	Report Time
London	Phone	43 minutes ago
City of London	Internet	2 hours ago
London	E-mail	3 hours ago
London	E-mail	3 hours ago
City of London	Internet	3 hours ago
City of Westminster	Internet	4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Esher, England

Latest outage, problems and issue reports in Esher and nearby locations:

• 
  Mark O'Callaghan (@EventOCallaghan) reported 15 seconds ago from Camberwell, England

  @bt_uk live chat customer service Where and how

• 
  Olly Shah (@OllyShah) reported 59 seconds ago from Slough, England

  @BTCare never really resolving my internet strength probs, me buying a booster the family complaining of the lack of signal + a frequency the final straw for me trying to work from home with the 💩 signal. How far from the router? One 🤚on keyboard one on router, that close.

• 
  Chloe Rose (@chloe_rose812) reported 2 minutes ago from Kensington, England

  @bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight

• 
  Barry French (@Barry2103) reported 4 minutes ago from Richmond, England

  @bt_uk Where can I get support regarding a BT email account? Emails receiving, but not sending.

• 
  Sonja McLaughlan (@Sonjamclaughlan) reported 15 minutes ago from Richmond, England

  @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

• 
  James Morris (@JamesMorris77) reported 21 minutes ago from Hammersmith, England

  @BTSportBoxing @btsport please please please turn off the ridiculous ten second loop of crowd murmur on the boxing. It’s ruining the coverage. It’s not working. Turn it off #DuboisJoyce

• 
  Richard Small (@letter_presser) reported 22 minutes ago from Richmond, England

  @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

• 
  JPaulG 🐼 😷 (@JPaulG) reported 23 minutes ago from Wandsworth, England

  @bt_uk WiFi signal in SW15 keeps dropping. Is there a major issue in SW London area?

• 
  Rob Holley (@robholley) reported 25 minutes ago from Camberwell, England

  @ladyjazmana That’s what I’m doing with BT. Was so tired of the slow speeds/no Internet and paying £55 for the privilege plus a land line (??) and BTSport (!!)

• 
  James (@jimflit) reported 25 minutes ago from Wandsworth, England

  @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

• 
  Chris (@MrChris62) reported 30 minutes ago from Guildford, England

  @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

• 
  Andy Gaffey (@andy_gaffey) reported 34 minutes ago from Lambeth, England

  @bt_uk Hey BT I was in the middle of work tonight at around 1230am and lost my broadband connection. Went through troubleshooting. Restarted my router and now have solid orange light. Status page says you are working on the network. Was this planned maintenance? I live in SW16

• 
  Zubair (@zubi89) reported 35 minutes ago from Slough, England

  @bt_uk Not sure £150 cuts it tbh considering all the headache and disruption it caused. Will be looking to go forward with the ombudsman service and will put in a formal complaint to @Ofcom too.

• 
  Bridgette Parlma (@Bparlma) reported 35 minutes ago from Hammersmith, England

  Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

• 
  peter (@peter33266430) reported 43 minutes ago from Slough, England

  @bt_uk Disappointed with BT customer services,engineer came around today,having issues with my internet and range ,I was told by engineer that the contract iam on , I could have,Wi-fi BT discs ,what I don’t understand is why BT customer services never told me this.

• 
  Anne Ayres (@kingswoodranger) reported 45 minutes ago from Lower Kingswood, England

  @btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them

• 
  Bill / 葛威 (@BillGlover) reported 45 minutes ago from Camden Town, England

  @bt_uk So… “We’ve tested your service and found a problem within our network. We will arrange an Openreach engineer to investigate.” @OpenreachHelp @bt_uk If you know there is a problem, why does your status page report there are no issues? Why do I need to proactively request a fix?

• 
  Michael Youmans (@therealmyoumans) reported 47 minutes ago from Guildford, England

  @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

• 
  Chris (@MrChris62) reported 48 minutes ago from Guildford, England

  @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

• 
  Olly Shah (@OllyShah) reported 55 minutes ago from Slough, England

  @bt_uk I moved the router from the side so you could see it, so it’s still a problem. Also this deal is how much? And the money back, is only if you loose it for so long etc. Explain how long and how you prove it please.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clair Dunn (@1ClairDunn) reported 1 minute ago

  @bt_uk After over a month trying to sort my order out it was cancelled and re-ordered. Now finally I get an email response from my first query and you've cancelled my new order. WTF BT???

• 
  NLP (@Austenwmoore) reported 4 minutes ago

  @btbusinesscare Received a useless call saying I'll be charged now. Said completely different information to what the first guy told me when he booked the engineer. So I have ended the call because you wasted my time, gave conflicting information & have delivered terrible service.

• 
  Oliver Oram (@ONOUKSV) reported 5 minutes ago

  And it continues almost one hour on chat @bt_uk and you continue to go round in circles can I charge you for my time? would a letter/note by pigeon to Phillip Jansen help @bt_uk

• 
  OneRandomDolly (@OneRandomDolly) reported 7 minutes ago

  Got a @bt_uk engineer attending today apparently in the next 25 mins as they said 8am-1pm and its 12:36. And we will get a charge of £85 if the issue isnt something that can be proved as their fault 🙃 I'll keep you updated

• 
  ᴀʀᴍᴀɴɪ (@HalfPint_92) reported 9 minutes ago

  @bt_uk I regret moving over to BT!! It’s been nothing but poor customer service, unreliability and false promises from the start!! Account keeps getting shut without any notification or authentication and now the WiFi is so poor oh and customer care lie about reimbursement too!! 👎🏼👎🏼👎🏼

• 
  David Saxon (@dmsaxon) reported 16 minutes ago

  @bt_uk install this and restore the coverings, then I'd like to know that before (or if) I place an order. Hence why I figured it'd be OR that could help - indeed their 'contact us' service said that they would help, but the response wasn't massively helpful :(

• 
  Síd Peacock (@sid1307) reported 16 minutes ago

  Hey @bt_uk my 87 mum is paying you folks about £187 every 3 months for landline and sending emails on a 10 year old tablet. Your customer service team told her she needed it. It's not even unlimited calls! What the hell?

• 
  David Saxon (@dmsaxon) reported 18 minutes ago

  @bt_uk Hello again - Openreach have come back and told me that I need to speak to my service provider to discuss survey, installation cost and 'make good' - can you provide contact details for someone that I can speak to please? Thank you!

• 
  Sarah Alexander (@hachigirl) reported 20 minutes ago

  @bt_uk both my partner are getting emergency calls only error. Is BT down in my area?

• 
  Beverley Dignan (@LittleBev30) reported 21 minutes ago

  @bt_uk Hi, sadly yes, she spoke to an advisor on Sunday and did all the normal checks and resets but still had issues so had to schedule engineer visit but disappointingly that’s not until 17th so got to go 10 days no internet