BT (British Telecom)

BT (British Telecom) Outage Report in Esher, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Esher, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Esher, Surrey, England 05/13/2025 18:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. E-mail (16%)

    E-mail (16%)

  3. Wi-fi (14%)

    Wi-fi (14%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Esher, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Ealing, Islington, City of Westminster, London, Paddington, Croydon, Walton-on-Thames, Slough, Surbiton, Holborn, Camden Town, Fulham, Kensington, Mitcham and Thornton Heath.

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City Problem Type Report Time
United KingdomEaling Wi-fi
United KingdomIslington Internet
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Esher, England

Latest outage, problems and issue reports in Esher and nearby locations:

  • RednWhiteJames GunnersAssemble (@RednWhiteJames) reported from Epsom and Ewell District, England

    @bt_uk I am livid. Absolutely Livid with your service right now

  • Kass1411 Kass (@Kass1411) reported from Paddington, England

    @btsport what's happened to the commentary volume all I can hear is the make believe fan chants. Is this a technical issue

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @btsport it’s come to a point we’re it is becoming to expensive to watch Bt sport for me , and time to cancel my Bt sport football , it’s a shame really, how people afford it , is beyond me.

  • JIGGYJAMMER JIGGYJAMMER (@JIGGYJAMMER) reported from Epsom and Ewell District, England

    @daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

  • Huskymannia Alan Vincent (@Huskymannia) reported from London, England

    @England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all

  • rahelab Rahel Bailie (@rahelab) reported from Camberwell, England

    @Tonysmini @bt_uk A database should be updated in minutes, not weeks. 4 weeks is ridiculously slow. Guess I just need to be patient. 😡

  • simonphipps simon phipps (@simonphipps) reported from Camden Town, England

    Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @bt_uk Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

  • epicreble mark hunter (@epicreble) reported from Slough, England

    @btsport why do they show VAR in slow motion. The game isn't played that way. Then it always looks worse.

  • Jess_L_Andrews Jessica Andrews (@Jess_L_Andrews) reported from Merton, England

    @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

  • millykr Milly Kenny-Ryder (@millykr) reported from Merton, England

    @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

  • thewattsy Brad W (@thewattsy) reported from Hillingdon, England

    Yo @btsport, pull your finger out and get #MLBOpeningDay back on. Seriously a technical issue for nearly an hour now? It’s 20 bloody 21, just get the stream from @MLBNetwork like you normally do! This is a bloody joke #BTSportFail

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

  • JezzaTrev Jeremy Trevathan (@JezzaTrev) reported from Hammersmith, England

    Why is my broadband not working in West London @bt_uk?

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • EmekaLagos EmekaLagos (@EmekaLagos) reported

    @bt_uk Ridiculous fraudulent service. Customer#Gb2417144- £70 collected. Engineer scheduled. No visit. No contact. Now service claimed completed and £12.14 to be taken on 29 Dec. BT issued wrong transfer of service request to Sky. Now no Bt service. No sky service till Jan 7

  • alpha_waves alphawaves (@alpha_waves) reported

    @bt_uk Ordered fiber 300 around 7 weeks ago, today was the 3rd appointment and the 2nd tine where an engineer didnt turn up. Waited in all day again!!!!!!!! Disgusting customer service and a 'we dont give a ****' attitude over the past month has made my blood boil.

  • Dan78notts Djs (@Dan78notts) reported

    @bt_uk That’s really poor, her medical emergency alarm won’t work without the phone line

  • katiegotscared Katieeeee (@katiegotscared) reported

    @bt_uk my nans landline phones are saying "please check the line cord". Do you know what this means bc she's been on hold for about 30 minutes now. Is it an issue with her phones or the power lines outside?

  • ginabinmore @Binmore (@ginabinmore) reported

    @bt_uk Will be looking forward to a refund for not having a service especially at the time of year

  • gwilde104 Gail Wilde (@gwilde104) reported

    @OldTiredGrumpy @bt_uk I see the problem is over the water too. Three very frustrated gamers in this house...

  • SimonDenton2 Simon Denton (@SimonDenton2) reported

    @bt_uk I would call that pretty poor customer service. Bet if I wanted to buy something the phone would get answered immediately!

  • graeme_day Graeme Day (@graeme_day) reported

    Hi @BTCare Our landline has gone down. No ring tone, but no reported problems in the area.

  • Rex_Ham Rex_Ham (@Rex_Ham) reported

    @btsport Jason Lee... King of the bad hair #PineappleHead

  • deepwestwales 🏴󠁧󠁢󠁷󠁬󠁳󠁿Anthony Evans🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@deepwestwales) reported

    @bt_uk It has indeed. And that's excellent. I had a message saying Monday. But not only did it arrive today, but also been repaired. Apologies for my frustrations. Excellent service 👏 👍