BT (British Telecom) Outage in Slough, England

@bt_uk Is the wifi down in SE6???

Dear @bt_uk Our mum is 94 yrs old in 2 weeks and relies on her landline phone Her service failed Oct23 Engineer said old handset needed replacing… mm? We chose BT to order a new one. But ‘tween you and @RoyalMail - it has not been delivered yet Can u help? @SueAuthor knows

@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

@bt_uk so rang BT today , to move all my services to them, said they would call me back, this morning, still waiting , typical BT useless, so have decided know that I will go to virgin,much better customer service at least virgin get things done, not like 3rd rate BT

@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .

@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that

@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…

@bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!

@bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!

@bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.

@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

@bt_uk It has already been reported and all they did was put a cone on it. Can you please chase it from your end. The damage is on greycaine road Watford Hertfordshire Wd24 7GP

@bt_uk Any idea when this Broadband outage will be fixed? It’s been over 24 hours now #Marlow

@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical

@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .

@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.

@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?

@btbusinesscare been asked to dm you with my account number, regarding an issue- please help

@bt_uk Hello! I'm a bit concerned that you guys couldn't see a fault on my line any more a couple of days ago, as I've an engineer coming. It really is slow, but it won't even let me do BT speed test bcs a fault is reported. Can I check whether you think there's still a fault? :)

@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

@bt_uk Could you explain how Co2 is bad please? It makes up 0.04% of the earths atmosphere .

@bt_uk @AHHPrendergast Sadly Anna, the problem you face here is BT's flagrant misuse of 'Wi-Fi'. Whether you have a fixed line or a Mobile Dongle, Wi-Fi guarantees are irrelevant. Wi-Fi coverage is an entirely separate thing to the broadband speed. If your parents are at the end of the copper line, 1/2

@bt_uk brilliant service from BT. New customer. They don't order a hub for my new installation (which is today) then keep me on hold for an hour this morning. Is this what I signed up for? I didn't think anyone could be worse than Virgin.

@bt_uk I e-mailed BT and Openreach CEO offices Monday lunchtime and engineer is here now setting up the line. Thanks for trying to help.

@65brighty @btsport @SkySports Mores the pity then, we used to get proper coverage, this is awful

An all-round disaster, from the @btsport coverage, to the decision to bat, to the batting itself. Awful.

@bt_uk Absolute disgusting customer service!!! Moved into new build and kept getting passed from pillar to post as we have FTTP and where assured this would be connected before we moved now being told we need to@place a new order

@GongAssassin @btsportcricket @btsport It's the awful Aussie feed mate with Harmison and Cook in the studio with that bloke that's the football presenter, can't remember his name, scouser.

15 minutes to go until the highlights start and the boys on ‘Ashes daily’ are bantering about jumpers. GET THIS **** OFF PERMANENTLY @btsport

Good morning @bt_uk Any chance you could tell me when FTTP will be available in my area? Don't tell me to check with Openreach, they're no help at all.