BT (British Telecom) Outage in Slough, England

@tommyhill33 @btsport @btsportmotogp I am EE mobile phone network and got it for £5 a month on 3 devices just down load the app to the tv and sign 👍👍👍👍 or use a laptop and usb to hdmi lead to the tv 👍👍👍 a

@btsport **** your app player, missing the last 20 mins with some bullshit error code

@btcare it’s now over 2months since I was promised a free amazon echo dot as part of renewing my broadband contract in Nov 2018. Despite numerous phone calls & asking for a complaint to be loaded I still do not have the dot nor any response to my complaint. Come on bt.

@BTCare Hi. It says service seems ok but my super fast broadband is much slower than usual

@btsport so useless this season, and for that reason I may cancel my @virginmedia TV 😕

As per usual @btcare @bt customer service sucks. Had an appointment the cancel it with no notice. Been on hold for 15 mins with no update.

Sorry but criticism when due why is it that every time I want to watch @btsport when I am away from home there is always some sort of issue! Always some sort of fault code I need to remember and always an issue. It is just not good ebough @bt_uk

Just signed up for @btsport with a @Wowcher code. My word what a tortuous procedure made worse by bulshy Customer Services. Susan in Warrington was not interested in my feedback either. #poorcustomerservice #notimpressed

Here @BTCare @bt_uk @btbusinesscare doing what they do best! As they cannot solve the problem or answer to the customer (me) they prefer to disappear!!! Great behaviour 👍🏻

@BTCare I’ll call customer services in the morning because this is getting ridiculous. Speeds are < 5mbps. This includes wired connections too.

@BTCare If only I could say I am shocked to be writing this (but I am not), the absolute lack of customer service is absolute! The famous last words of your staff member “trust me you won’t regret it.....” - 🙄 good job I took screen shots!!

Huge credit to @mrjakehumphrey for his professionalism and respect on an awful day given the #Hoddle and #lcfc helicopter crash @btsport

@btsport has to be said @chris_sutton73 is an absolutely awful commentator as well as a pundit. How this guy knicks a wage is beyond me. His football knowledge is shocking. He makes @RobbieSavage8 look clever

It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

@ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

@BTCare Any issues in the W1D London area with Broadband? No connection here?

@BTCare anyone know why my wi-do isn’t working, all of a sudden dropped out and now it’s saying I have the wrong password for my wi-fi confused. #help

@BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

@BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

@BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare can you advise when the broadband problems in Acton are expected to resolved. There seems to be conflicting information.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

@btsport @virginmedia fyi there is no sound on the adverts inbetween rounds anyone else got this issue

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

@BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

@BTCare I looked, no info - is there another contact who can help? Care?

@BTCare Says there is good service. Hub seems ok at the moment though, maybe just a glitch. I’ll see how it goes. Thanks for the prompt reply.

@BTCare Yes. Divorce forced house sale. Rental has broadband. So left contract. Nowhere to transfer too. As a teacher it's tough to have free time. Finally find new home. Told nothing can be done. BT loyalty to customer of 35 years is zero, considering reciprocating.

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare We've had a broadband fault open for months, an engineer came to our house and couldn't resolve the issue as the problem was at the exchange. We have been charged as according to a phone conversation that never happened, I said that we couldn't make or receive calls.

I don’t normally complain on here but @bt_uk @BTCare are by far the worst service my partner and I have ever experienced. I cannot explain how bad it has been and we still haven’t got our internet and BT Tv installed! #SoAngry #BT

@BTCare Yes I have a complaint open. My broadband was cut off wrongly and I’m still without internet

@BTCare No raised on the phone. Account number is GB14059520. I want to know why my order is still not closed after 12 days by today or I’ll cancel everything on Monday

@julia_beam_me_u @BTCare @ICOnews Yep, ex-dir here too... we’re now thinking of just ditching our landline phone and moving to mobile only as we don’t have this issue at all with either of our mobile phones

@peterbowyer @claytonpeters @BTCare @bt_uk BT are special. Don’t pay beyond date you said to cancel and stick to your guns.

@bt_uk @BTCare I just had a call from someone claiming to be from BT Tech support! clearly a scam call. Just to put it out there. !

@BTCare Hello. Afraid our broadband still isn’t working. In meantime how can we know what our login is so we can use neighbour’s BT Openzone? Thanks!

@BTCare my Wi-fi has been on and off all day now the router has an orange light and won’t connect at all. Called but was told to call back in 5 hours as systems are down. Checked online and there’s no issue in my area. What am I supposed to do?

@BTCare I haven’t made any decisions about my service. This is after phone calls from BT telling me that I’ve requested to change providers, when I didn’t. I see what you are doing.

@btbusinesscare Service shoddy - account restricted due to a BT and Openreach problem - order nw phone line and still waiting for installation and BT have charged for installation and 3 months rental from January- no line installed - no equipment delivered for the installation ...😡 pathetic!!

Just seen one of the worst red cards ever . #regensburg #germanfootball #btsport

@bt_uk @BBCWatchdog @BTCare @MoneyTelegraph @Virgin @SkyUK Thanks Chris but as previously requested. Due to how bad this experience has been and the lengthy complaint I have. Can whoever call me at 5 as I have A LOT to discuss, over 2 hours worth of ranting about the last 6 months of horror I’ve had to deal with due to your company

@bt_uk @BBCWatchdog @BTCare @MoneyTelegraph @Virgin @SkyUK follow and share this far and wide to show any customer why NOT to choose BT and go with another provider. Ongoing problem since September 2018. Illegal switch selling and many more problems.

@tris2506 @BTCare I had a web chat with someone a week ago. They asked if there was anything else they could help with then IMMEDIATELY disconnected. #poor

@btsport @Joe_rodon Too bad that the player who's being reported to be have progressed so brilliantly under Pep blatantly dives. Good reflection on the manager #dirtycheat

@RCameronMMA @btsportufc @btsport @ufc @UFCEurope @danhardymma @GamebredFighter @Leon_edwardsmma @TheProspectMMA @One_Punch @BryanLaceyMMA @JohnGoodenUK Place was a joke like, **** knows how it takes so long to serve 15 people or so some pints! 😅

Continued abysmal service from @btbusinesscare, rambling voicemail message which seemed to be almost entirely blaming me for not noticing they had stopped taking my money and transferred my account without my permission or notifying me. Madness. Businesses PLEASE AVOID BT.

Four months in and @btbusinesscare are STILL billing us incorrectly for problems it took them WEEKS to sort out. It’s so seriously frustrating it almost makes you want to cry.

Just had the most RUDE agent online chat with @BTCare called Pratysha - told me something and then disconnected the chat. Terrible service. Funnily enough no service quality came up afterwards, or option to save the chat. I am aghast.