BT (British Telecom) Outage Report in Spelthorne District, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (15%)
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E-mail (7%)
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Phone (7%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Brentford, Hammersmith, Hampstead, Isleworth, Ealing, Northolt, Sutton, Richmond, Hayes, Southall, Wembley, Hanwell, Kingston upon Thames and Harlesden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Brentford |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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Lochlann
(@Lochlanndg) reported
from
London, England
@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds
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talie
(@TalieDelemere) reported
from
London, England
@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
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peter
(@peter33266430) reported
from
Slough, England
@bt_uk so rang BT today , to move all my services to them, said they would call me back, this morning, still waiting , typical BT useless, so have decided know that I will go to virgin,much better customer service at least virgin get things done, not like 3rd rate BT
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation
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Pam
(@Winemonday) reported
from
Richmond, England
@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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peter
(@peter33266430) reported
from
Kensington, England
@bt_uk called Bt to upgrade my services she said she’d call me back 30 minutes, it’s been over an hour know, I don’t think I bother anymore , what crap service, as usual by BT , I don’t why I even bothered thinking I should up grade with BT , useless
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Caitlin Bracken #TVTTagTeam
(@CaitTeachesKind) reported
from
Slough, England
@bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tomasz
(@TomaszTweets) reported
@bt_uk ... an engineer visit to enable my fibre-to-the-home even though I have it in my cupboard as we speak. I hope you can see this is a dreadful customer experience! @virginmedia you reading this? I have your fibre as well here, can you take me off BT’s incompetent hands? 😭🙏
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Carmen Hy
(@carmen89hy) reported
@bt_uk Gutted I didnt get one. Managed to get down to like 820 in the queue! Joined at 8.15am at around 5200! Was so hopeful.
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culed
(@deluc999) reported
@bt_uk Disheartened had a voucher code as a customer the queue said I would get in to@order and boom sold out sat in queue for nothing. Disappointed 😞
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Jobbie King🏴
(@Jobbie1874) reported
Ok @bt_uk I am now experiencing a drop in internet every single day. I have the newest router but it has given me poorer service. Why is my signal dropping daily? I am a loyal 10 year customer and pay more than @skytv but with such poor service I don't think I'll stay.
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Phil Wilson
(@philsonwilson76) reported
@bt_uk Received a code... waited 1 hour in a queue... sold out. Have landline, broadband and 3 mobile phones with B.T. Surely customer loyalty should count for something. I know that I won't be the only one like this but it is still frustrating.
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Emily Reid
(@EmilyKateReid75) reported
@btbusinesscare Absolutely disgusted with BT Business! Broadband services due to be cancelled in 4 days time yet they are demanding full payment for next quarter because its too difficult to issue a new bill!! We are a small company and there is a pandemic! Awful service BT!!!
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Matt Seal
(@Set_To_Fail) reported
@smart76_clare @bt_uk Did you use the BT shop login? As that isn't the same as your normal MyBT log in. A few people were caught out with that today.
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Darren Brown
(@DarrenB1994) reported
@BTCare Security checks on my PS5 order..any help with why that is? Is it a PayPal credit issue or just playing safe due to bots etc?
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Andrew
(@andrewpunton) reported
@bt_uk Hi. I was meant to have my equipment delivered yesterday ahead of my broadband/TV starting today. I was out at work all day and Parcelforce haven't posted a card through my door so I can't rearrange delivery or collection. Can you help?
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Clare Smart
(@smart76_clare) reported
@bt_uk gutted as queued from 8am. Got a PS5 in basket and then the system asked us to login again and refused to recognise log in. Left us staring at product in basket. Where does brand loyalty get too?