BT (British Telecom) Outage Report in Spelthorne District, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Spelthorne District, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Spelthorne District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Spelthorne District, England
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Maidenhead, Wembley, Sutton, Hounslow, Hampstead, Slough, Fulham, Wandsworth, Northolt, Feltham, Ruislip, Chertsey, Preston, and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
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Internet | 7 hours ago |
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Hammersmith
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2 days ago | |
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Hammersmith
|
Internet | 2 days ago |
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Maidenhead
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Wi-fi | 2 days ago |
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Wembley
|
Internet | 3 days ago |
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Hammersmith
|
Internet | 5 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Charli R (@RojasLahoz) reported from Brentford, England@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Sukh Thind (@SUKHTHIND) reported from Hounslow, England@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
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Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?
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Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds
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Cllr Anton Georgiou 🔶 (@anton_georgiou) reported from Brentford, EnglandMy 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!
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Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation
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DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today
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Kristina Wallen (@KristinaWallen) reported from Richmond, England@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish
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Caitlin Bracken #TVTTagTeam (@CaitTeachesKind) reported from Slough, England@bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!
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JIGGYJAMMER (@JIGGYJAMMER) reported from Epsom and Ewell District, England@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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Livvy (@londonsnewbie) reported from Hounslow, England@btbusinesscare been asked to dm you with my account number, regarding an issue- please help
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Pam (@Winemonday) reported from Richmond, England@bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.
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Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.
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DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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Sukh Thind (@SUKHTHIND) reported from Hounslow, England@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
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Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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GunnersAssemble (@RednWhiteJames) reported from Epsom and Ewell District, England@bt_uk I am livid. Absolutely Livid with your service right now
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Leanne Smith (@LeanneSmith29) reported@bt_uk I’m due a manager to call me regarding a complaint but I’m still waiting for someone to ring, can you look into this please?!
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Nigel Bullock (@BullockNigel) reported@JudeDockray @bt_uk Sadly, I've found the only way get @bt_uk to remove thumbs from bums is to email the CEO directly. I had major problems a while ago to restore essential internet connections - they were sorted within the hour by a direct email ...
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Oliver Brett (@Oliver___Brett) reported@btsport @btsportcricket Once again, your digital video highlights service from the cricket is lamentable. When are you going to have an on-demand link available of day five from Sydney? A decent 30-minute wrap-up, say? Subscriptions are expensive and we need value for money!
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Emma (@DrChemistryEmz) reportedAbsolutely awful service from @BTCare Full Fibre install today, poor Openreach engineer has just called me to tell me they’re not doing internal work and you should have told me. This has been known over a week, and you’ve not told any customers even though you should have.
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Telford Mon (@telfordmon) reported@bt_uk Double the speed online which is obviously wrong. The correct result is in the bt app. These speeds are after i factory reset the hub. Should this solve my broadband issues?
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soph v. 6.8 (@sophb66) reported@bt_uk @s4ddique Real shame that the customer gets no feedback. I was once spoken to appallingly by someone at Anglian Water over the phone. And within 5 mins of the call ending the persons manager phoned me and 3 days later a huge bunch of flowers arrived in my doorstep to say sorry.
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Gem (@GemLou686) reported@bt_uk I did that ages ago and nothing has been done. The school down the road where my daughter attends are really struggling due to the broadband also! It needs sorting even if just for them.
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anna (@anna55806428) reported@Portal_Queen @bt_uk It’s frustrating and made worse by the fact that you still have to pay the service providers the full cost for a poor service. There should be some discount at the very least. Hope you get sorted soon.
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PolkawNHS (@PolkawNHS) reported@bt_uk Hi . To be honest @virginmedia picked up the phone first so we have now booked in the service with them. Let’s see how this one will go...
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Sid (@s4ddique) reported@bt_uk When do I get a response as the customer who received the poor treatment/ service? What has the decision/ outcome been? What action has been taken by the manager? What about recompense for the way I have treated? I have been a BT custumer all my life, and this is what I get?