BT (British Telecom) service status in Spelthorne District, England
Why is my BT (British Telecom) service not working?
No problems detected
If you are having issues, please submit a report below.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Spelthorne District, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Spelthorne District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Spelthorne District, England
The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Harrow, Slough, Brentford, Maidenhead, Wembley, Brent, Sutton, Hounslow, Hampstead, Fulham, Wandsworth, Northolt, Feltham, and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 5 hours ago |
|
Hammersmith
|
Internet | 5 hours ago |
|
Harrow
|
Internet | 18 hours ago |
|
Hammersmith
|
Wi-fi | 2 days ago |
|
Slough
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk
-
peter (@peter33266430) reported from Slough, England@bt_uk my wi fi is still not working properly it keeps cutting out every 20 minute please any updates on my fault which I reported on Saturday thank you here from you soon
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@bt_uk Yes @bt_uk still requiring clarification from the DM I sent + cancellation of broadband service because I had enough! Overcharged and need refund.
-
Anouska Leon (@AnouskaLeon) reported from Merton, England@bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@zXenx @bt_uk No, I am not, i waited 50min as expected and instead I was treated poorly and the customer helpline person decided to hung up on me saying he cannot hear me despite I can hear everything and the phone reception is very good here! Nothing to do with self centredness my friend 😂
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@Stephen40141780 @bt_uk Same experience!!!! The customer service promised to call back @bt_uk but never followed up, I need to cancel my broadband real quick and move to another server!
-
Anouska Leon (@AnouskaLeon) reported from Merton, England@bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason
-
Kieran Shew (@shoeburger) reported from Merton, England@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!
-
JorG (@spanishgeo) reported from Merton, England@SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.
-
peter (@peter33266430) reported from Slough, England@bt_uk BT anaze me , got a. E mail from BT very quick to send there bill , but I have been on BT s back for the last 11 days to fix my internet, and gues what it’s still not working, honestly fed up with them.
-
tico tico no fubá (@ticolespaul) reported from Hammersmith, England@btbusinesscare hey guys. I need some help
-
Jenni Hibbert (@jhibbert1) reported from Hammersmith, England@nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....
-
JorG (@spanishgeo) reported from Merton, England@haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!
-
Jo Clennell (@Geords) reported from Merton, EnglandBeen in our flat for 2months and we have only had 9 days of working internet with @bt_uk but have been paying full whack for a terrible service. Apparently we have a LOS this time. More days away from work to wait on engineers #BT #internet #poorservice
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@Rossifer @bt_uk @MartinSLewis Seems like @bt_uk only prioritise response to certain twitter accounts with a large following - Guess all of us have to wait till they can actually respond to our queries!! #poor #customerservice despite being a regular @bt_uk service user for the past 3 years...,
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@chriswalklett @bt_uk I very much agree to you, very poor response from @bt_uk who deliberately ignored my messages
-
Neil Franks (@NeilFranks7) reported from Hounslow, England@bt_uk 32 phone calls later still not got my bttv package correct. They have big issues with the booking system. I would not bother!
-
peter (@peter33266430) reported from Slough, England@bt_uk so BT are extending contract s without the permission of the customer, so if you ring up for a fault, without your knowing the BT advisor extends it, so he can get a bonus,so people be careful it happened to me twice.
-
Ali Abedi (@sahabedi) reported from Merton, England@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.
-
Jack Teh (@JackTeh96) reported from Hammersmith, England@bt_uk agreed to @jugglerbry, my queries are not being answered despite being on hold on customer service phone line for 1 hour and get very poor response on cancelling my BT broadband service.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Oliver (@OliverD1999) reportedHey @bt_uk I’ve been on the phone since 8:03am (5hrs 9mins) and not one person can help me. I’ve been promised 3 callback that never happened. You cut my services off for no reason and I’ve lost 5 hours work! Your values are “committed to excellent customer service” I’m disgusted
-
Drew (@f0resttemple) reported@bt_uk Yes, thanks Catherine. Kevin/Ian both v helpful. They've told me @OpenreachHelp need to update their records to show that I have a box that I've received service to for 3 years. Perplexed as to why it takes from now till Monday to update a record for an escalation, though!
-
Richard (@Oldergit) reported@paullewismoney @bt_uk I am considering dumping the phone line as I never use it. Not sure if it will be much of a saving.
-
Robert Gray (@Robert_GrayFX) reported@bt_uk wifi down in CM22. Are you aware?
-
Kev Parkin (@KevParkin3) reported@bt_uk why do all your broadband service status checkers, troubleshooting and fault reporting pages require the customer to enter their BT phone number when you sell broadband without a phoneline... i.e. you cannot log a fault or check status. Really poor.
-
michael jones (@apl63) reported@Glen_WHU64 @talkSPORT I know. coverage on btsport is ok. but when you need to listen and cant watch. talksport coverage is awful. it should just be with tms. no finances involved. tms is a national institution.
-
Ben (@BenOsmosis) reportedAnyone else not reconnected phones and broadband since the storms @bt_uk . Weeks with no service @bbcnews
-
Andrew Thomas (@iMakeMess) reportedBT update. The lines live but still got issues. Will be moving to another provider asap. Dealing with @bt_uk is a nightmare!
-
Lewis Coleman (@Ziimzey) reportedDo love it when @bt_uk leave u without interent for 2 weeks then on the day they are ment to fix the simplest problem they say its gonna be another week minimum, ive played a ******* season on 4g 🤡🤡
-
Iain Halliwell 💙 (@ihalliwell) reported@bt_uk Yes they said the new customer deals aren't available to me , so I'm speaking to sky which is a shame