BT (British Telecom) Outage Report in Spelthorne District, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Leatherhead, London, Thames Ditton, Epsom, Woking, Hampton, Harrow, Sutton, Wembley, Hounslow, Slough, Northolt, Wandsworth, Uxbridge and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Leatherhead |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Thames Ditton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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RAdams
(@RAAdams96) reported
from
Epsom and Ewell District, England
@SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail
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David Cheung
(@AviatorDavid) reported
from
Hillingdon, England
@EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!
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Mathew Wood
(@matw69) reported
from
Richmond, England
Well done @bt_uk ! Lied to for a 2nd time! You really should get your staff fully trained and not to tell lies down the phone! Expecting a call from a leader/manager ASAP!!
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Blackheath Dog Walkers
(@BlackheathDogs) reported
from
London, England
@bt_uk Lol, but not a great advert for BTs service. 😂😂😂😂😂😂😂😂 "BT, you'll get better service in Portugal"......
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Amy Withnall
(@crazyaimz4) reported
from
Richmond, England
@bt_uk Hi Jordan, yes I input my email and password and it keeps saying incorrect details but they work when I sign in on my browser.
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سالم السبيعي🇰🇼
(@AlsubaieSalem) reported
from
Wandsworth, England
@bt_uk Hello Sir , How can i cancel my contract with you , because you delayed . You told me i will connect with wifi on 24th/09 then you sent sms it will be 30th . Can you please tell me how can i broke my contract. Thanks
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Diana
(@PaintSewGlueChe) reported
from
Wandsworth, England
@bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.
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Graham Le Fevre
(@MaverickLegacy) reported
from
Brentford, England
@bt_uk That could be it as I have been into the hub manager before and it worked no problems. So obviously I must have missed the prompt to change the password.
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Tom Westwater
(@tomwestwater) reported
from
Kensington, England
@bt_uk No given up- only 5 month left with BT so not a problem
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Will Perry
(@willperryTV) reported
from
Ealing, England
None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv
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R Barker
(@RobLondon) reported
from
Wandsworth, England
@bt_uk Thx but still no real info. All day now and no indication of when the ‘issue’ will be sorted.
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Michelle Casey
(@mishmash100) reported
from
Wandsworth, England
@bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@bt_uk Seems to be back up to normal speeds now so was probably just an overnight outage, although the completion date on that fault has now changed by a day.
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Carlo Zoccali
(@carlozoccali) reported
from
Woking, England
@bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky
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Radio Facilities
(@RadioFacilities) reported
from
Hounslow, England
@btbusinesscare I have been waiting for three weeks for a manager to telephone me to discuss mis-selling that went on on our account. Despite regular chasing, I have still not been contacted. Shocking service.
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk Still not response on my complaint which I was promised would be looked at today. Not surprised at all. No wonder so many people have issues with your service
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David Cheung
(@AviatorDavid) reported
from
Hillingdon, England
@bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡
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Vik Seth
(@vik_seth21) reported
from
Hillingdon, England
@bt_uk No, apparently your supervisors don’t work on weekends so I have to wait to Monday. This is the 2nd time I’ve had to contact you about this issue as well.
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lions In The Camp
(@Deacon18Deacon) reported
@NathanHeaney @BTSportBoxing @btsport Even your most loyal fans must be thinking twice about Flatley 2 🤦🏻 Poor fight. This ain’t a Diss but you need to step up. A Linus Udofia or a Danny Dignum.
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Daniel Hooper
(@DH_FC_27) reported
@btsport why do you keep letting this happen the times you say are never the times that a program begins as WWE raw rerun was supposed to start at 9pm and it starts 10 minutes late and it is not just now it has been on several occasions
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C Shepley-Smith
(@Claudiatweeets) reported
@bt_uk @BTGroup Apparently there is a ‘Deadlock letter against your complaint and unfortunately this does mean that this is the final position on this’. A deadlock letter…you are aware this can easily be unlocked, right? PAY ME WHAT YOU OWE ME you thieving, greedy, grasping company
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Jeff Witts
(@JeffWitts) reported
@bt_uk Never mind, I found it myself eventually. It was a bit of a struggle explaining things to them but eventually they promised to send someone out within 48 hours. 48 minutes later it was gone!
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Smokey McBongwater.
(@Railridesurf) reported
@bt_uk Hub flashing purple... nothing moved was just watching YouTube when it started. Factory reset it, did the connections again still not working despite saying no issues in my area
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C Shepley-Smith
(@Claudiatweeets) reported
@bt_uk I need help please.I want to know why BT is morally bankrupt. I’ve been charged for an email address since 2013 that should have been FREE. And you won’t pay me back. Corrupt and thieving.
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Anthony John Prutton
(@PruttonJohn) reported
@bt_uk Ruining our lives, service wrongly disconnected on the 19 Jan and can’t reconnect, business in ruins no income ?
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Alirick
(@loudonlads) reported
Site survey Feb 2021 @OpenreachHelp new order with @BTCare Aug 2022... still no connection, no responsibility from either, Refusal to provide deadlock letter @Ofcom, basic negligence around Universal Service Obligation. Someone stand up & Help please. Farce of a process.
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DJ MR VEE
(@MrVeeTheDj) reported
@bt_uk If you can give me the number for customer service, I’ll call-in myself
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morg♛
(@thatkidhampson) reported
Don’t ever get broadband with @bt_uk absolutely disgraceful customer service and service in general