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BT (British Telecom)

BT (British Telecom) Outage Report in Spelthorne District, Surrey, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Spelthorne District, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Spelthorne District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Spelthorne District, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Brentford, Maidenhead, Wembley, Sutton, Hounslow, Hampstead, Slough, Fulham, Wandsworth, Northolt, Feltham, Ruislip, Chertsey, and Preston.

CityProblem TypeReport Time
Hammersmith Internet 32 minutes ago
Hammersmith Internet 3 hours ago
Hammersmith Wi-fi 16 hours ago
Hammersmith Total Blackout 1 day ago
Hammersmith Internet 2 days ago
Brentford Total Blackout 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Spelthorne District, England

Latest outage, problems and issue reports in Spelthorne District and nearby locations:

  • GByford75
    Gayle (@GByford75) reported from Merton, England

    @bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks

  • AnouskaLeon
    Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk In relation to this, I received a text today to say a fault has been found and to call call centre but same issue with pw applies so they told me to speak to you again. See DM

  • Scare158Steve
    Scarebear (@Scare158Steve) reported from Wandsworth, England

    @bt_uk Thanks for the help. I spoke to freeview, tried a few things which didn't work but i contacted your TV help and after doing a few basic things somehow it appears to be working now! Very Strange. Tks

  • Barry2103
    Barry French (@Barry2103) reported from Richmond, England

    @bt_uk @BBCWatchdog And now you’ve cut us off again! You phone me to say you’re cutting off the line and to push 1 and hang up.

  • JackTeh96
    Jack Teh (@JackTeh96) reported from Hammersmith, England

    @jugglerbry @bt_uk I was originally charged 33 per month for broadband, now they decided to charge 52/ month without notifying me about the change - they will still leach on my direct debit and despite calling them up to cancel it - they pretend they can’t hear the line and hang up on me! @bt_uk

  • AnouskaLeon
    Anouska Leon (@AnouskaLeon) reported from Merton, England

    @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

  • A_Mussenden
    Andrew Mussenden (@A_Mussenden) reported from Chertsey, England

    @giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

  • shoeburger
    Kieran Shew (@shoeburger) reported from Merton, England

    Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog

  • Scott9M
    Matty (@Scott9M) reported from Wandsworth, England

    @bt_uk hi we’ve been given a new EE/ BT Router the new service wasn’t due to go live until midnight tonight but our current router has stopped working

  • jhibbert1
    Jenni Hibbert (@jhibbert1) reported from Hammersmith, England

    @nickwhm1973 @ugomonye @btsport @ajcdeane may recall this evening too, being the poor guest we had invited round....

  • peter33266430
    peter (@peter33266430) reported from Slough, England

    @bt_uk BT anaze me , got a. E mail from BT very quick to send there bill , but I have been on BT s back for the last 11 days to fix my internet, and gues what it’s still not working, honestly fed up with them.

  • spanishgeo
    JorG (@spanishgeo) reported from Merton, England

    @SportOnTheBox @btsport @bt_uk @NHSuk Such a joke! They don’t let you suspend your subscription while there is no live sports. And they don’t let you cancel your subscription online. They make you call them, when they have “VERY busy lines”.

  • eddibfit87
    Edward berry (@eddibfit87) reported from Hammersmith, England

    @bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you

  • PhelanHill
    Phelan Hill MBE (@PhelanHill) reported from Wandsworth, England

    Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

  • peter33266430
    peter (@peter33266430) reported from Slough, England

    @bt_uk it’s been 14 days know my BT internet not working please can some one in BT help , I was told it would be fixed with in 9 days but nothing

  • AmitChampaneri1
    Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.

  • AzzyChill
    Jobless Azzy (@AzzyChill) reported from Richmond, England

    So the @bt_uk BT WiFi plot thickens. Reset the password, can login to the app but now can't login directly via captive portal in the browser. What auth are they running over there!?

  • spanishgeo
    JorG (@spanishgeo) reported from Merton, England

    @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

  • peter33266430
    peter (@peter33266430) reported from Slough, England

    @bt_uk my wi fi is still not working properly it keeps cutting out every 20 minute please any updates on my fault which I reported on Saturday thank you here from you soon

  • gmac7000
    Gavin McLelland (@gmac7000) reported from Merton, England

    @bt_uk - internet down in SM4. Any update on the problem?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • connorisgoku
    Connor (@connorisgoku) reported

    @staplenick @bt_uk @JohnStapletonTV Don’t start with BT n their things not working, we tried bt tv and it was a nightmare. So many call outs and bad promises.

  • JustinBarker77
    Justin Barker (@JustinBarker77) reported

    @BTCare returned my equipment weeks ago when I closed my service. Kept proof of postage. Just had second reminder to return my kit. Can you please confirm you’ve received it. I do not want the hassle of you charging me and refunding because it takes 3 weeks to process. Thanks

  • Alisonhaigh3
    Alison haigh (@Alisonhaigh3) reported

    @bt_uk are there issues with broadband today in Oughtibridge S35 please?

  • lindsheartstayx
    Lindsay 👩‍🦳 (@lindsheartstayx) reported

    Internet disconnecting every 5-10 mins since Thursday. Engineer hasn’t come out today, no cancellation text or call. Was given a compensation from @bt_uk for loss of service but no engineer til Wednesday and our entire street is having issues.

  • jamesrandall_
    James Randall (@jamesrandall_) reported

    @bt_uk Hey BT. I’m an unhappy customer who has been on hold for over 50 minutes waiting to speak to someone in your ‘loyalty’ team. Is this normal? Do you hope to bore your customers into submission so they keep paying your high prices? Direct debit cancellation incoming...

  • _DigitalBytes
    Paul F (@_DigitalBytes) reported

    @bt_uk 45 minutes call wait to speak to a human ? That's not customer service.

  • gergledrydd
    geraint jones (@gergledrydd) reported

    @bt_uk Your response reflects your service ……. Poor

  • PersonTwentyTwo
    Wendy Osborne (@PersonTwentyTwo) reported

    @staplenick @bt_uk @JohnStapletonTV Email the CEO Philip Jansen about BT’s Breech of Contract as they are charging you for a service that they are not providing. I received a phone call same evening from their executive team and they sorted the issue straight away (after months of asking)

  • dundeeham
    dunham (@dundeeham) reported

    @bt_uk bought bt broadband on June 11th, waited till July 8th for the router to be dispatched. It’s never worked. I’ve had 3 different excuses and 3 different engineer call outs and still no internet in august. #btbroadband #disgrace

  • NRManc
    Neil (@NRManc) reported

    @BrianDry @bt_uk Indeed. Mind you we are slap bang in the middle of Manchester and our mobile signal with @ThreeUK indoors is spasmodic (usually 1 bar 4G strength) yet I can get full strength 5G in the middle of the English Channel when on a ship !!