BT (British Telecom)

BT (British Telecom) Outage Report in Spelthorne District, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Spelthorne District, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Spelthorne District, Surrey, England 01/28/2026 11:00

January 28: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Spelthorne District, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Lightwater, London, Wandsworth, Wembley, Slough, Hounslow, Maidenhead, Woking, Walton-on-Thames, Harrow, Northolt, Sutton, Southall, Ealing and Hampstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLightwater Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWandsworth Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Spelthorne District, England

Latest outage, problems and issue reports in Spelthorne District and nearby locations:

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • ChrisElson11 Chris Elson (@ChrisElson11) reported from Guildford, England

    @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • profmyster21 Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • blondiebombsite Anita (@blondiebombsite) reported

    @bt_uk Well after 40 years of being loyal to you we get a ridiculously expensive quote off you for phone and broadband, then when we decide to leave to go to another company that will save us over £40 per month you won’t let us keep our number Very bad customer service

  • CP_Journalist Callum Perry (@CP_Journalist) reported

    @bt_uk what’s the point in paying for fibre 2 when it buffers and lags and is incredibly slow across my devices, even turning everyone off the speeds are slow and takes a good 3 minutes for my phone to load, Netflix on my tv is incredibly slow and down scales the quality

  • chrisjmanc ۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗۗ ۗۗۗChris (@chrisjmanc) reported

    @ArsenalMoh8 @getnanit @bt_uk you just want one with a clear picture in little light and decent signal strength. Loads to pick from other than those 2. If you go with a cheap one signal is bad and picture quality.

  • mashupweb Hon Lee (@mashupweb) reported

    @BT_UK you did this last time last year with no real reasoning. This is terrible

  • catbm74 Cat (@catbm74) reported

    @DebbiexDouglas @bt_uk Sack em off, absolutely the worst provider ever

  • Scottybluecfc SheildingSocialist Scotty #IStandWithJeremyCorbyn (@Scottybluecfc) reported

    @bt_uk what an absolute joke of a company, staff are terrible and promised callback never happen even when from a manager

  • Evil_Antbro The Real Evil AntIchrist (@Evil_Antbro) reported

    @btbusinesscare Isnt that ironic Trying to contact a phone company by phone! Nah, we are **** Use Whatsapp instead

  • alisonfinch Alison Finch (@alisonfinch) reported

    Spending my Xmas sorting BT Issues and getting nowhere, left a care home with no broadband all over Xmas. Want to pay our bills and cant access accounts! #shamful @BTBusiness @btbusinesscare

  • StruthersDavid David Struthers (@StruthersDavid) reported

    @skytv I have a Sky Q box and ever since I changed to @bt_uk broadband my connection to the Sky Box continually drops. My Broadband works fine just the connection to the sky box is the only thing affected. Any ideas how to fix?

  • danharrison92 Danharrison (@danharrison92) reported

    @virginmedia I have tried to get in touch. Going to sign up with @bt_uk today and take you to small claims court. Also put in a complaint with ofcom and Cisas