BT (British Telecom)

BT (British Telecom) Outage Report in Hayes, Greater London, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hayes, Greater London, England 10/30/2025 14:40

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hayes, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: Walton-on-Thames, London, Hammersmith, Hounslow, Slough, Paddington, Wembley, Edgware, Brentford, Fulham, Kensington, Richmond, Ealing, Uxbridge and Hampstead.

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City Problem Type Report Time
United KingdomWalton-on-Thames Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • ThomsonKelvin Kelvin Thomson (@ThomsonKelvin) reported from Barnet, England

    @bt_uk Broadband seems to be down in Barnet area. Please advise

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.

  • Lochlanndg Lochlann (@Lochlanndg) reported from London, England

    @SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…

  • Winemonday Pam (@Winemonday) reported from Richmond, England

    @bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.

  • MJ_Wong Michael Wong (@MJ_Wong) reported from Barnet, England

    Please can some in authority help we get my business up and running? How do they get way with it!?!?!? Has anyone had a positive experience with @bt_uk.

  • DrStevenChapman Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England

    @bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund

  • TalieDelemere talie (@TalieDelemere) reported from London, England

    @bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical

  • janemeans Jane Means (@janemeans) reported from Paddington, England

    @bt_uk Why have you cut off my elderly parents wifi & phone for no reason when they’ve paid to date? They’re vulnerable & req f/t care & rely on these svcs Dire situation as they live in a rural area w no mobile signal & their carers can’t contact them #BT #HELP @MoneyTelegraph

  • TheLoneRanger00 Adam King (@TheLoneRanger00) reported from Paddington, England

    @BTCare @ofcom Can BT explain to me how my mother’s account was closed because someone claimed to be moving into her address. With no access to her acc. Details. She thought letters received were a scam as the letter was such poor quality. So she called and told nothing was wrong

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?

  • PaulKohlerSW19 Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported from Merton, England

    @bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…

  • CaitTeachesKind Caitlin Bracken #TVTTagTeam (@CaitTeachesKind) reported from Slough, England

    @bt_uk I've been waiting nearly three weeks for my broadband hub to arrive, when it was dispatched on 48h tracked delivery. I logged a complaint last week and have still heard nothing. I'm without Internet which is a real bother as a teacher on summer holidays!

  • DiscoverWatamu DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England

    @btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today

  • DecorTiles Decor Tiles (@DecorTiles) reported from Watford, England

    @bt_uk It has already been reported and all they did was put a cone on it. Can you please chase it from your end. The damage is on greycaine road Watford Hertfordshire Wd24 7GP

  • DiscoverWatamu DiscoverWatamu (@DiscoverWatamu) reported from Wandsworth, England

    @bt_uk is there a problem on SW11? We have had slow or no internet most of the day

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • AjayUppalKitty ajay uppal (@AjayUppalKitty) reported

    @bt_uk @ClndrHj BT Broadband not working in KT173BX as the pole has fallen off. Have registered the issue but the engineers just keep sitting in their vans. We’re told that temporary 4G access will be provided but no luck so far

  • Aztecgold1942 Aztec (@Aztecgold1942) reported

    @sadams_s @bt_uk I am English any problem ?.

  • kirstib99 Kirsty B (@kirstib99) reported

    @bt_uk Just wondering why my Dad is being told he needs a power of attorney when he lives at the same address as his wife & is currently the one paying the bill! His wife has been in intensive care for 5 months! He really doesn’t need the stress of this!Shocking customer service.

  • linginuk Duncan (@linginuk) reported

    Hey @btsport WTF happened to the cricket?

  • luke_fabry Luke Fabry (@luke_fabry) reported

    @bt_uk our entire streets broadband is out regardless of provider because of a downed wire. All I get (when i eventually speak to a human) Is you're aware of a major incident but the estimated fix has slipped from last night to tuesday! Been down since Friday lunchtime.

  • ArkamuNFT Arkamu (@ArkamuNFT) reported

    @bt_uk Hi. This has already been done. Openreach said the line is severed. They said BT will fix this but you won't come and look until Tuesday and then you need to apply for nthe council to give a permanent for temporary traffic lights. We may have no connection for weeks

  • frazer_lee Frazer “Crisps: Their part in my downfall” Lee (@frazer_lee) reported

    Hey @bt_uk Broadband is down for my entire village but when neighbours call you, they were just asked to restart their hubs? We think a line is down to the village after the storm rather than just a household problem.

  • ShamilaYounis Shamila Younis (@ShamilaYounis) reported

    @bt_uk Hi there, I am trying to make a payment to my account, when calling I have been told my account can’t be found. I am trying to log via the apps and my details are not recognised. Service has been cut off please help

  • BSaundersSport Ben Saunders (@BSaundersSport) reported

    @virginmedia I've made a complaint to you. Can you please get in touch with @btsport to find out why it happened and to make sure it doesn't happen again?

  • hughcakecat Miranda Hughes 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@hughcakecat) reported

    @bt_uk No WiFi since 3am in RG29. Is that the same for everyone, the mini hub is not working either?