BT (British Telecom)

BT (British Telecom) Outage Report in Hayes, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Hayes come from postal codes UB4 and UB3.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Hayes, Greater London, England 08/13/2025 17:50

August 13: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. E-mail (13%)

    E-mail (13%)

  4. Phone (10%)

    Phone (10%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hayes, Greater London, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Belsize Park, Mitcham, Hampstead, Ealing, Hayes, Walton-on-Thames, Wembley, Golders Green, Barnes, Slough, Harrow, Bushey, Paddington and Cricklewood.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomBelsize Park Internet
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • submita subhash r ghosh (@submita) reported from Harrow Weald, England

    @bt_uk automating the customer care doesn’t help. There needs to be the right initiative and the right people to take care of customers. Disappointing and deplorable!!!!!

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • SabineDreibe Sabīne (@SabineDreibe) reported from Paddington, England

    @bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

  • Barneteye Roger Tichborne/Rog T (@Barneteye) reported from Barnet, England

    @andrewsduncan1 @btsport They have a policy of employing crap analysts

  • wp257 Warren Price (@wp257) reported from Barnet, England

    Woke up at 5am to watch #Cricket and #Australia are 3-12! Series lost, but never too late to enjoy @btsport

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • TimKnowd TℹⓂ (@TimKnowd) reported

    @btsport honestly what ******** are you thinking having Paul Dempsey as the host of boxing the man is absolute shite, he don't know what he's talking about. And his hair is pathetic. Sort it out. **** him off.

  • mann_georgia georgia mann (@mann_georgia) reported

    @btsport paid for the Fury vs Paul fight and it’s making me pay again right before it starts #btsport #complaint

  • Maddie_maexo 𝕸𝖆𝖉𝖉𝖎𝖊 🤍 (@Maddie_maexo) reported

    @hollyvlogs @btsport We’ve had the same problem! We’ve had to re pay for it 3 times as it keeps kicking us out

  • violetgrimm4 Monica (@violetgrimm4) reported

    @btsport absolutely disgusting you took £20 for a boxing match you cut me off before the fight leave me on hold and give no solution. I want my money back. Awful.

  • DavidRiga316 David rigby (@DavidRiga316) reported

    He cant lose can he #JakepaulTommyFury @btsport please Tommy shut this down

  • charlesjacowell Charles Freedman-Cowell (@charlesjacowell) reported

    @btsport could someone help me, I’ve been made to pay for the Paul Fury fight twice. Randomly got kicked off and asked to paid for it again. Thanks

  • HypnoGorilla HypnoGorilla (@HypnoGorilla) reported

    @btsport I have paid 4 times to watch the fight now and it keeps kicking me out wtf?????

  • EmjayTheJoker Emma ♻️🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌍✌️🏳️‍🌈 (@EmjayTheJoker) reported

    @btsport worst customer service live chat in history absolute disgrace.

  • aarxn_aaron Aaron💫 (@aarxn_aaron) reported

    @btsport @BTSportBoxing Sort out this refund for everyone that’s been kicked off the stream at the end of the co main event and not being able to go back on the stream without another payment. Terrible service 😡🤬

  • elliesmith291 ellie (@elliesmith291) reported

    @BTSportBoxing @btsport still waiting for you to fix the stream you have kicked me out of after taking my money