Is BT (British Telecom) having an outage in Egham, Surrey, England?

@BTCare Signal booster problem. Had the email instructions to reconnect. Still doesn’t work

@BTCare All blue on wireless. Internet not so much the issue as the TV. Paying for HD, near full package and channels constantly glitchy or simply dont work. Terrible #CustomerExperience tied into a horrible contract

@BTCare Happens across all channels every day and night. Router is connected to the box via the plug bridge and even the download speeds are abnormally slow. Please have someone contact me to cancel today.

@BTCare don’t really give you much for loyalty, been with them for 4 or 5 years I think, moved house last year and had to sign up for 18 months because i was moving, have to cancel my contract again as moving and they are charging me £124, won’t be back again. #thanks #bt @bt

@BTCare If only I could say I am shocked to be writing this (but I am not), the absolute lack of customer service is absolute! The famous last words of your staff member “trust me you won’t regret it.....” - 🙄 good job I took screen shots!!

Huge credit to @mrjakehumphrey for his professionalism and respect on an awful day given the #Hoddle and #lcfc helicopter crash @btsport

It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

@ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

@BTCare Any issues in the W1D London area with Broadband? No connection here?

@pw_thunder @DannyJohnJules @BTCare Exactly. They are disgusting. They’ve failed to provide me with a service and now have the cheek to penalise me for no longer wanting to pay for a service they are not providing for me. You couldn’t make this shit up

@BTCare anyone know why my wi-do isn’t working, all of a sudden dropped out and now it’s saying I have the wrong password for my wi-fi confused. #help

@Jacquistewart8 @BTCare Nope. I’ve successfully canceled my contract and switched back to @SkyUK. Their broadband might be slower but it’s reliable. In all the years I’ve been with them I’ve never had a problem.

Bye bye @BTCare your service has been shockingly shit

So now @BTCare message me to say my broadband should be working after six days of no service and guess what? It’s not working. This crappy company is like an unwanted gift that keeps giving

@BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

@BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

Is it Young Boys vs Old Men tonight then? What a stupid ******* name! Why not call yourselves Bern FC or something less pathetic! #ChampionsLeague #btsport #manutd

@BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

@BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

.@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

@FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

@BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

@btsportcricket @jimmy9 @btsport @englandcricket @ECB_cricket @TheBarmyArmy @MichaelVaughan Honest,hardworking & true.. We don’t realize how lucky we are/were to support them.

Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

@BTCare can you advise when the broadband problems in Acton are expected to resolved. There seems to be conflicting information.

@BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

@btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

@BTCare Still dropping in and out and very slow

@TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

@btsport @virginmedia fyi there is no sound on the adverts inbetween rounds anyone else got this issue

Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

@BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

@BTCare @Ofcom @OmbudServices I did not receive a call back yesterday not at the promised time ie 9-11am nor till before 9pm a Month and the issue is still not resolved .. most incompetent #CustomerService is provided by #BT @BBCWatchdog BT is worst than #RogueTraders shown on your show

@BTCare @Ofcom @OmbudServices even if I take your word and assume a call back before 9PM but If a callback that was promised between 9am-11am and its not happened till now ie 20.32 should I expect that to happen in next 28 min ??? whereas it has never happened in last one month to get this issue resolved

@BTCare Hi Rita - @Ofcom @OmbudServices failed promised call back again this is the case of worst customer experience ever... if any TV show like @BBCWatchdog wants me on their show for scoop against #BTGroup feel free to contact me

@BTCare You didn’t really give us a better option tbh your customer service is appalling

@BTCare @Ofcom @OmbudServices failed promised call back gain - that was predicted - I have messaged #BT my phone number and account details to know what is the final outcome - a month to resole a issue - this is what customers are paying for inflated price and poor service ...

@BTCare I looked, no info - is there another contact who can help? Care?

@BTCare @Ofcom @OmbudServices I am expecting a call from billing team today to resolve the incorrect charges on account if the supervisor fails to call me today then I will share all the details with you again ... its almost a month and the issue is still not resolved #CustomerService

@BTCare @Ofcom @OmbudServices after spending 6 hours on 14th July followed by 3 hours a week after of my life over the phone to get this resolved and it still isnt so the supervisor clearly lied to me ... and #BT needs to fix this you have all the info from my 1st Private message so plz

@BTCare @Ofcom today I got a bill of £143... so the supervisor clearly lied over the phone on 14th July #OFCOM please help .. this is already causing me a lot of personal issues and financial trouble even though its #BT that is breaching contract by rising prices midway through the contact

@BTCare Says there is good service. Hub seems ok at the moment though, maybe just a glitch. I’ll see how it goes. Thanks for the prompt reply.

@BTCare Yes. Divorce forced house sale. Rental has broadband. So left contract. Nowhere to transfer too. As a teacher it's tough to have free time. Finally find new home. Told nothing can be done. BT loyalty to customer of 35 years is zero, considering reciprocating.

@BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

@BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

@Fon @BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@BTCare I've literally just purchased a BT FON 24HR pass and now I can't access the network. This is ridiculous how do I get a refund please?

@bt_uk @BTCare broadband not working, after how long is that breach of contract? On the phone you keep saying unlimited time. On which planet do you live? @WhichUK

@BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

I don’t normally complain on here but @bt_uk @BTCare are by far the worst service my partner and I have ever experienced. I cannot explain how bad it has been and we still haven’t got our internet and BT Tv installed! #SoAngry #BT

Evening all ANYONE looking to change broadband provider what EVER YOU DO DON'T use @bt_uk @BTCare 4 weeks without broadband service for a new customer AND STILL NO clue as to when!! empty promises shocking service. 😡😡😡

@BTCare Empty promises every week for the last 4 weeks!!! NO sign of it working anytime soon. You have 4g mini hubs available and don't say we're not on BT+ 4 weeks and STILL no broadband you could have sent a mini hub out. SHOCKING CUSTOMER SERVICE 😡😡😡 #BTShockingService

@bt_uk @BTCare @MoneyTelegraph my elderly disabled parents have been BT customers for 40 years. They have had no broadband now for 28 days. The fix date just keeps getting changed. Not being told anything. Please help !!!

@SpeedwayGB @TheQuirkmeister @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Time to improve the awful BSPA website then.

@BTCare having upgraded our broadband to unlimited the service has been atrocious! Does unlimited mean throttled service.... and I’m not turning it all off and back on again! 🤔

Ridiculous service from @BTCare and @OpenreachHelp - moving house on Friday and expecting engineer to come round and connect us so called to check when we are being cut off and told nothing happening for 2-3 weeks!!!

@BTCare just been cut off from call to booking services to follow up a complaint and query bill. No call back! Please can someone help resolve this

@BTCare absolutely disgusted with your customer service. We called to renew, which was fine, but were forced to take a BT Home Hub 6 and pay for its delivery. We have out own equipment which is more reliable. Absolute disgrace.

@BTCare I come home to find my WiFi down again after I was reassured it would be working. This is an absolute joke at this point.

@bt_uk @BTCare are the worst..the only consistency you provide is taking your direct debits out on time;even when you do no provide the customer with what was sold/bought. #embarrasing @WhichUK @BBCWatchdog