BT (British Telecom) outages and service status in Edinburgh, Scotland
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- BT (British Telecom) generated 2 outage signals in the last 24 hours around Edinburgh, including 2 direct reports.
- The most common problems reported in this area mention Internet and E-mail.
- The most recent signal from this area was received Sep 14, 10:37 PM GMT+1.
- Internet (86%)
- E-mail (14%)
The latest reports from users having issues in Edinburgh come from postal codes EH3 , EH1 and EH11 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Edinburgh, Scotland
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Edinburgh, Scotland
The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Kirkcaldy, and Dunfermline.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh
|
Internet | 4 hours ago |
|
Edinburgh
|
4 hours ago | |
|
Edinburgh
|
Internet | 6 days ago |
|
Edinburgh
|
Internet | 6 days ago |
|
Edinburgh
|
Internet | 8 days ago |
|
Edinburgh
|
Internet | 18 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Edinburgh, Scotland
Latest outage, problems and issue reports in Edinburgh and nearby locations:
-
LAYC (@LAYC2015) reported from Edinburgh, Scotland@bt_uk please help small charity who has no telephone landline and don’t understand why there’s a fault? On hold to very expensive customer service line!
-
Richard Peat (@RTPeat) reported from Kinghorn, Scotland@bt_uk I don’t want the equipment removed, I want your customers service removed from it so I can have my service installed rather than having to have hardware pointlessly replaced. Your customer has emigrated, the service is no longer used.
-
Andrew Kemp (@andrew_kemp) reported from Currie, ScotlandAll the old @virginmedia equipment has been disconnected and unplugged! It’s been like night and day getting @bt_uk #fttp installed, so far 10 families in my street have moved away from VM... that’s what you get for poor customer service
-
Colin Lundie (@gongthegoalie) reported from Edinburgh, Scotland@btsport it’s actually btsport 1 that I have the problem on.
-
thekastriconsultancy (@thekconsultancy) reported from Edinburgh, Scotlandappalling attitude from @bt_uk supposed final resolution manager. Stayed for third year with new contract and completely lied to by agents/no calls back as promised and last £100 - not good enough!
-
Lesley Routh-Jones (@MrsRouthJones) reported from Edinburgh, Scotland@bt_uk we have just received a call from your “technical department” from number 01798 877386 who say we have issues with our broadband - I asked for further details from them about our account and the line went dead - I assume this is a spam call as that number doesn’t connect
-
Chris Osborne 🏴 #SNP #indyref2 (@shwadywaddyday) reported from Edinburgh, ScotlandDo I even want to know how much our goverment is funding these works that @bt_uk are claiming for upgrading the network.
-
Janey (@janey656) reported from Edinburgh, Scotland@bt_uk why aren’t you letting customers pause BT sports like sky have. I was told I could cancel but would have to pay out the contract. Your not providing the service we signed up for so why are you still taking our money. Come on BT do the right thing! And answer our question!
-
Karen A Galloway (@karenagalloway) reported from Edinburgh, Scotland@bt_uk storm outage here in eh10. Any estimate as to when we might get back online ?
-
BJCampbell (@Ox13SCO) reported from Edinburgh, Scotland@SkyCinemaUK @NetflixUK @bt_uk @AppleTV @PrimeVideo why not give something back and provide all your services free for 3 months to help the wider community #UKTOGETHER #KILLTHEVIRUS #COVID2019
-
Gillian Macrosson (@Gillian1971) reported from Edinburgh, Scotland@bt_uk Cold calling me at 7.50am on Saturday and 7.40am today to sell me stuff will ensure that I never sign up for your products ever again
-
Ashley Louise (@Ashie_Moto) reported from Edinburgh, Scotland@bt_uk The problem is that We don’t have a landline so we don’t know the number to put in and check. We ran the diagnostic through the laptop which told us we needed to call.... I gave up after spending 40 mins on hold and getting nowhere. Not very impressed tbh.
-
Paul Greig (@paulgreig6) reported from East Calder, Scotland@bt_uk absolute shambles of a service. Sat on hold for 29mins to then be cut off because your call hours are from 8am-9pm. I called within that time. Broadband setup has been absolutely shocking from Openreach install, product delivery & now setup. Get me on DM or phone ASAP!
-
Karen A Galloway (@karenagalloway) reported from Edinburgh, Scotland@bt_uk We discovered the problem Catherine. Hub was plugged into extension. @tweetclix put a new socket in the wall and seems much improved!!
-
Amber Hammond (@ambermhammond) reported from Edinburgh, ScotlandBored of being fobbed off @bt_uk @OpenreachHelp No WiFi since December 18th, consistently promised fix dates and still no resolve. Escalated again today, no one will contact us till next week - promed today it would be fixed. If you're in Edinburgh just go with @virginmedia 😩
-
Kathryn Donnelly (@K_J_Donnelly) reported from Edinburgh, Scotland@bt_uk this is day 5 of no broadband in #EH4 #Edinburgh. Please can someone fix it soon
-
Richard Peat (@RTPeat) reported from Kinghorn, Scotland@bt_uk How far does the major issue in Edinburgh extend? We’re on th Kinghorn exchange and our fibre has been down since 4am?
-
Fergus (@fergusboden) reported from Edinburgh, ScotlandApparently an electricity problem has blown our area's internet and they might have to dig up the street to fix it. Anyone who knows me knows this is some of the worst news I could receive. (@bt_uk system was utterly clueless too, which was really helpful.)
-
Julia Palmer (@jules878) reported from Edinburgh, ScotlandHello. Is there a problem with @bt_uk email? I can't access. Very inconvenient. #BTEmail #Down?
-
Perry E Jenkins (@PEJ13) reported from Edinburgh, Scotland@bt_uk Hi. I have STILL NOT been updated as to when BT will be able to get our Broadband up and running (BT error has disconnected) - Complaint Ref VOL013-476616060803 Rgds.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
mrchrisjohn (@mrchrisjohn) reported@bt_uk Your two-factor authorisation is not working No text messages are coming through!!
-
Emma (@Emma_coyne73) reported@bt_uk My issue is not that there’s a fault it’s just the complete lack of communication to your customers considering you are a communications company. Uk power & affinity water notify us instantly if there’s an issue but we’ve not heard a thing from BT.
-
The Real Philip Lyon (@phillyonskem) reportedEvery time I have to contact @bt_uk about our business phones, it says webchat is the best option. And every time, without fail, after a least a half hour webchat they tell me I'll need to ring such and such a number. Absolute joke of a company to deal with.
-
The Emperor Son (@TheEmperorSon) reportedHay @EE and @bt_uk, next time you have a broadband outage can you text me that there's a problem in the area to my mobile phone about the issue? I thought there was a problem with my hub, so performed a reset and unknowingly lost all my contacts. I assumed that the numbers where stored in the handset. My fault for not reading the instructions - but because I didn't know about the broadband outage, I thought the fault was the equipment. Have now added my contacts back to the phone, which are stored in the hub.
-
Carol Lord (@CarolLo58903853) reported@bt_uk And I've missed 2 calls this afternoon due to my poor mobile signal. But no message left or any info.
-
Liz Grassby-Davies (@cricketmadboxer) reportedWhat has happened to BT? Changed broadband and calls from Sky to BT for my 91 year old father. It has been one problem after another. Order had to be redone. Dad had no service despite needing careline. Now they want to charge £80 for a router that we sent back @bt_uk help
-
noone@nowhere (@nooneatnowhere) reported@bt_uk correct number ported back. It worked for a month and then stopped receiving calls from Vodafone, 3, Lebara and others. Now nobody is able to sort it and they refuse to let us speak to a manager. Can you help??
-
Chris (@tringgooner) reported@bt_uk I think anyone would be unhappy don’t you? Messed around, then asked for a £20 deposit to that you will hold onto for up to 6 months. It’s a bloody disgrace. That is no way to treat any customer. And you know it.
-
dannnehhh (@dannnehhh) reportedHi @bt_uk I’ve not been a customer of yours for some time now, however received an SMS and email this morning from yourselves stating my speed trial is ending for my broadband is ending in 7 days. Was this an error?
-
heebee (@KHC99d) reported@Nunney2584 @bt_uk Don’t expect BT to help