BT (British Telecom)

BT (British Telecom) Outage Report in Edinburgh, Scotland

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The latest reports from users having issues in Edinburgh come from postal codes EH1, EH7, EH10, EH4 and EH5.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Edinburgh, Scotland 12/11/2025 10:45

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Edinburgh, Scotland

The most recent BT (British Telecom) outage reports came from the following cities: Edinburgh, Musselburgh, Dunfermline, Dalkeith, Broxburn and Penicuik.

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City Problem Type Report Time
United KingdomEdinburgh Total Blackout
United KingdomMusselburgh Internet
United KingdomEdinburgh Internet
United KingdomMusselburgh Internet
United KingdomMusselburgh Internet
United KingdomEdinburgh Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • RTPeat Richard Peat  (@RTPeat) reported from Kinghorn, Scotland

    @OpenreachHelp Hi Dan, there is no service in their new house as they’ve emigrated - the @bt_uk service is sitting unused. It seems absolutely ludicrous to replace the ONT with a 4 port for a property that only needs 1 FTTP service because of a BT admin issue!

  • richardriddell richard riddell (@richardriddell) reported from Newtongrange, Scotland

    C'mon @bt_uk waiting for an engineer to show up today to sort out your terrible service.what a surprise no-one has turned up.Even the ee box you sent is hopeless

  • daztynecastle Darren Hush (@daztynecastle) reported from Broxburn, Scotland

    @bt_uk you were supposed to send out an 4g mobile hub but got an email saying it has not been sent! I have not had internet now for nearly a week please help!!

  • jules878 Julia Palmer (@jules878) reported from Edinburgh, Scotland

    Edinburgh calling! Is @bt_uk Internet down?

  • grahambrown1875 Graham Brown (@grahambrown1875) reported from Penicuik, Scotland

    Anyone else's @btsport cut out regularly when watching online? It's awful🤬

  • Stegadoris Steven Grant (@Stegadoris) reported from Edinburgh, Scotland

    @bt_uk No, I haven't. Can you provide their details? There isn't an issue with the phone lines but the recent wind up here in Edinburgh has the branches bashing of the lines, so it's only a matter of time before the branches snap the wires, hence I'm trying to take preventive measures.

  • TheCocoAnarchy Colin Norman Wright (@TheCocoAnarchy) reported from Edinburgh, Scotland

    Hey folks. Just to let you know that the following number, 02039665726 is poising as BT (@bt_uk) but it is a cold call scam. Hang up, block & report.

  • EdiDisgraces Edinburgh’s Disgraces (@EdiDisgraces) reported from Edinburgh, Scotland

    @EdinReporter There are some horrors in Leith that could do with being removed before new expensive paving goes down @BTCare could show it cares…

  • gavsuave Gabhainn 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gavsuave) reported from Dunfermline, Scotland

    @btsport cancel coverage of game at ibrox tonight!

  • chrisdonia Chris Scott (@chrisdonia) reported from Edinburgh, Scotland

    @FinlayMcF @bt_uk The two next to Tupiniquim on Lauriston Place are in slightly better repair but are mostly used for drug deals and emergency toilet situations 😕

  • RTPeat Richard Peat  (@RTPeat) reported from Kinghorn, Scotland

    @bt_uk I don’t want the equipment removed, I want your customers service removed from it so I can have my service installed rather than having to have hardware pointlessly replaced. Your customer has emigrated, the service is no longer used.

  • intergeri Clemfandango 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🏳️‍⚧️ (@intergeri) reported from Edinburgh, Scotland

    @Bobfryer5 @mitchmi09009371 @bt_uk He scored on the rebound. If he hadn't you'd all be talking about his **** penalty. My word, you idiots are thick.

  • intergeri Clemfandango 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🏳️‍⚧️ (@intergeri) reported from Edinburgh, Scotland

    @GenuineNoob198 @mitchmi09009371 @bt_uk Do you know what a question mark is? It means I'm asking you a question not making a statement. FFS and you're calling me stupid??

  • jules878 Julia Palmer (@jules878) reported from Edinburgh, Scotland

    Hello. Is there a problem with @bt_uk email? I can't access. Very inconvenient. #BTEmail #Down?

  • maryjanesdesk Avantika (@maryjanesdesk) reported from Edinburgh, Scotland

    Have been trying to get broadband sorted since we moved over a MONTH ago and between the innumerable errors made by @bt_uk and apparent issues with Openreach's systems I am at my wits end...how do you not inform the provider / the customer if you aren't going to turn up?!!

  • _SmithChris Chris Smith1️⃣9️⃣⭐⭐⭐⭐⭐⭐ (@_SmithChris) reported from Kirkcaldy, Scotland

    Can someone at @btsport please replay the incident and show us where the head knock is, there isn't one. He is trying to get away with one

  • kari_mcburnie Kari McBurnie (@kari_mcburnie) reported from Dunfermline, Scotland

    @btbusinesscare I’ve been trying to cancel an order for two weeks now. Can’t get through to anyone, no live chat available. Log in details not correct etc and unable to email in to you. Refused delivery of items. Please can someone contact me as a matter of urgency. Thanks.

  • intergeri Clemfandango 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🏳️‍⚧️ (@intergeri) reported from Edinburgh, Scotland

    @knackersakki @mitchmi09009371 @bt_uk So I've had replies saying he got lots of critisism and others saying he got none as all that mattered was that he scored. How badly he took the penalty has no bearing on anything. Comes across like there's a section of fans who don't support the team unless they're winning.

  • PrettyDemented Shell 🏳️‍🌈 (@PrettyDemented) reported from Dalgety Bay, Scotland

    @bt_uk Hi, i’m not a customer of yours, but we’ve just been delivered a tv box for someone who doesn’t live at our address?

  • Katerinaaah Katerina (@Katerinaaah) reported from Edinburgh, Scotland

    @bt_uk It was a copper line, changed to digital voice. We have been told categorically that the number cannot be transferred. Are you sure you can help with this?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • deafmade_audio DeafonicsStudio (@deafmade_audio) reported

    @bt_uk Oh and this is the highest speed we've had since we started using it a decade ago. Maybe 15 years. I know we live in the sticks but you claim on TV to be The Best and if we took your £100 For Every Month Of Bad Service or whatever.....!

  • Wildcard996 Mark Lane (@Wildcard996) reported

    @bt_uk The address on the account is wrong that’s the whole problem! I have spent countless hours on the phone trying to correct BT’s error. I was also told that BT sending my hardware and details, including account numbers present no breach of security!

  • Ottisb Mr Oats (@Ottisb) reported

    Guys if you’re thinking of going with @bt_uk I would strongly avoid like the plague. There way of fixing things is changing the cables in the cabinet and then someone else complains and then your broadband is broken again I’m sure you get my point.

  • _Trudi_ Trudi Curtis (@_Trudi_) reported

    Nothing but hassle this weekend from @btsport channels on sky freezing and crashing turning black. Every other channel is normal just the bt sport ones not working 🙄

  • Joekerism Joe Kent (@Joekerism) reported

    @CoachFykling @CraneLoL @bt_uk Having this exact issue atm. Just bought a 4G Gigacube from Vodafone for the changeover period. Depends on your area's 4G coverage though!

  • aimeejayneyoung Aimee Young (@aimeejayneyoung) reported

    If you don't want functioning broadband during a pandemic, then I highly recommend @bt_uk and @OpenreachHelp We are approaching 11 days without working WiFi and a 4G temporary fix that doesn't work. In a time when so many have to wfh this is verging on diabolical @BBCWatchdog

  • HeartGallery Heart Gallery (@HeartGallery) reported

    @btbusinesscare I have not been impressed with your services and charges to my business the last 12 months! I would like to speak with someone please ASAP and there is no email address on your website I can register my recent complaint with, please advise thank you

  • CeeNCL Cee (@CeeNCL) reported

    @bt_uk okay but i have connection issues at early morning hours when i am the literal only person using the internet. have a 5GHz connection with halo discs or whatever and it’s still garbage. not to mention my device is the closest to the internet in the full house

  • deafmade_audio DeafonicsStudio (@deafmade_audio) reported

    @bt_uk Why choose anyone else? Because BT is crap. 2megabits for 60 quid. That's the DL, the UL isn't even 1 even on a good day. I've moved away and gone with Sky, and DL is 16-20megabits, for like 25 quid. Downloading a full GB doesn't take a hour or more now, only 10-15 mins.

  • Kryptboy Shaun Parfitt (@Kryptboy) reported

    Anyone else having issues with the @btsport app on #ps4? #BTSportsApp #BTsportPS4 Crashing all the time 😩 Never had problems before. Thankfully I could switch to Chromecast to see Woodley tapping out as I switched.