BT (British Telecom)

BT (British Telecom) Outage Report in Edinburgh, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Edinburgh come from postal codes EH9 and EH1.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Edinburgh, Scotland 06/03/2025 10:45

June 03: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Edinburgh, Scotland

The most recent BT (British Telecom) outage reports came from the following cities: Dunfermline, Edinburgh, Dalkeith and Prestonpans.

Loading map, please wait...
City Problem Type Report Time
United KingdomDunfermline TV
United KingdomEdinburgh Wi-fi
United KingdomEdinburgh Internet
United KingdomDalkeith Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • No7Nurgle Matt (@No7Nurgle) reported from Edinburgh, Scotland

    @bt_uk any chance of an update on the fault in the Edinburgh area? I have already checked on the link you are about to send to me and it says no issues.

  • SalonEvi1 Salon Evi (@SalonEvi1) reported from Edinburgh, Scotland

    @bt_uk Thank you, that would be great. It has been one week and still not fix it yet. Very disappointed

  • K_J_Donnelly Kathryn Donnelly (@K_J_Donnelly) reported from Edinburgh, Scotland

    @bt_uk Yes. Internet has gone off. Please fix.

  • Shafacakes1 Shafay (@Shafacakes1) reported from Edinburgh, Scotland

    @bt_uk broadband still not working in Edinburgh, is there any news on when it will be fixed?

  • DarkblueDad Keith Guthrie 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺WearingAFaceCovering (@DarkblueDad) reported from Currie, Scotland

    @bt_uk Found out it was an issue with cordless phone not hanging up!

  • FrancesSincla12 Frances Sinclair (@FrancesSincla12) reported from Edinburgh, Scotland

    @bt_uk Our BT Broadband went down on Wednesday morning after the storm. Told no engineer to fix until 1st September! BT that’s appalling. After decades with BT we will be changing supplier!

  • brian6211 Brian Thomas (@brian6211) reported from Edinburgh, Scotland

    @ThomasDuecke just thought you should know that I’m experiencing appalling customer service from @bt_uk and despite almost 10 hours complaining, am still no further forward. Can you please help as I’m at my wits end?

  • MikeyInglis Mikey Inglis (@MikeyInglis) reported from Edinburgh, Scotland

    @btsport why do you cut out all promotion content, even for @WWENetwork, with your annoying logo and music. No need for it and disturbs the flow of the programme.

  • K_J_Donnelly Kathryn Donnelly (@K_J_Donnelly) reported from Edinburgh, Scotland

    @bt_uk this is day 5 of no broadband in #EH4 #Edinburgh. Please can someone fix it soon

  • taylor354 Graeme Taylor (@taylor354) reported from Edinburgh, Scotland

    @bt_uk @benmols @bt_uk FTTP services down for me in the EH4 area of edinburgh. Can you confirm if this is expected. Old broadband over copper is still working via the DEAN exchange.

  • hazystew Sin-i-sister (@hazystew) reported from Edinburgh, Scotland

    @bt_uk is there any update on when Edinburgh will be back online? I can’t work so it’s an issue!

  • britishbulldawg British Bulldawg (@britishbulldawg) reported from Edinburgh, Scotland

    @btsport I get that when @CollegeGameDay brakes to show footage from the Masters it’s an issue because of rights but to just start the programme again after an hour is ridiculous. Doesn’t really justify the recent price rises 😤

  • DarkblueDad Keith Guthrie 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺WearingAFaceCovering (@DarkblueDad) reported from Currie, Scotland

    Is there a @bt_uk problem in Peterhead currently. Asking for mother-in-law who has no dial tone. AB42 1GE

  • Neuraldance Neville Lawther (@Neuraldance) reported from Edinburgh, Scotland

    @bt_uk Edinburgh broadband My internet is down in EH10.

  • chrishighcock Chris Highcock (@chrishighcock) reported from Edinburgh, Scotland

    @bt_uk did the storm last night take down #broadband in #Edinburgh If so when will it be back?

  • K_J_Donnelly Kathryn Donnelly (@K_J_Donnelly) reported from Edinburgh, Scotland

    Absolutely ridiculous @bt_uk that you expect customers to accept not having broadband for 8 days whilst @scotgov ask us to #WFH without any complaint. #EH4 #Stockbridge

  • K_J_Donnelly Kathryn Donnelly (@K_J_Donnelly) reported from Edinburgh, Scotland

    @bt_uk is there a problem with broadband supply in EH4 Comely Bank Edinburgh? Can’t get through on the phone line and has been down since early am.

  • karenagalloway Karen A Galloway (@karenagalloway) reported from Edinburgh, Scotland

    @bt_uk storm outage here in eh10. Any estimate as to when we might get back online ?

  • craighk93 Craig (@craighk93) reported from Edinburgh, Scotland

    @bt_uk @AIridag with plusnet and I am the same, not working

  • LAYC2015 LAYC (@LAYC2015) reported from Edinburgh, Scotland

    @bt_uk please help small charity who has no telephone landline and don’t understand why there’s a fault? On hold to very expensive customer service line!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • GamerPerfection GP 👽 (@GamerPerfection) reported

    @bt_uk Your broadband has been crap this week. Every day from 1pm till 9pm hardly anything works. Sort out the bandwidth for your paying customers.

  • shnolly1 Colin Morton (@shnolly1) reported

    Currently experiencing some of the worst customer service I’ve ever had in my life with @bt_uk in regards to my broadband installation. Laughably bad. Wouldn’t recommend them to anyone at this rate.

  • Michaelcranston Michael Cranston (@Michaelcranston) reported

    Hi @bt_uk I reported a fault on the 26th Aug - only getting 0.2mb broadband!! The 61998 service said no fault detected. Reported again today as still only getting 0.2mb broadband but 61998 now agree with issue. Can you ensure this issue is resolved and backdated to 26th Aug?

  • O_DrEaMsCaPe_O DrEaMsCaPe (@O_DrEaMsCaPe_O) reported

    @bt_uk can’t find anywhere to report a fault or check status of BTmobile in local area.. gone from full signal to 1 Bar. Your help page sucks for mobile users

  • bec20272 Rebecca (@bec20272) reported from Chatteris, England

    @bt_uk You should have open reach on this job everyday until they have fixed the problem not once a week oh sorry can’t fix it booked in again for next Tuesday do you guys understand the term VUNERABLE CUSTOMER DISABLED?????

  • Kimmlennon Kim Marie Lennon (@Kimmlennon) reported

    @bt_uk @lexilegs27 Had poor customer service today when I called. Tried to change a bill into my name for remainder of a contract. I'm on account as account manager but to change bill to me you want to charge bill holder over £120 as buyout fee! Ridiculous.

  • DavidWebb1975 David Webb (@DavidWebb1975) reported

    @SteveHyndside @btsport @EE Ps they're lying. I've waited over a month now and made 3 phonecalls chasing it. Still no service.

  • Kimmlennon Kim Marie Lennon (@Kimmlennon) reported

    @bt_uk Yes John, you do keep repeating yourself. And i'll repeat, I'll seek a contract for broadband elsewhere next May. You lot in customer service are like brainwashed robots repeating bt processes but no common sense. Certainly not giving customer satisfaction. 👋

  • THemingford Thomas H. (@THemingford) reported

    @bt_uk The way one of your customer service advisors has just dealt with a vulnerable customer is dreadful.

  • O_DrEaMsCaPe_O DrEaMsCaPe (@O_DrEaMsCaPe_O) reported

    @bt_uk It would be so much better to have a link on your website for checking status of mobile network.. also a link to easily report faults like drop in signal.. you have a chack status for line line, BB,TV. Why not mobile