BT (British Telecom) Outage in Chesterfield, Derbyshire, England

@bt_uk It’s not just down for me it seems. Got fiends on BT and EE across Sheffield reporting the same problem.

@bt_uk Having issues again right now. Gonna try texting FIX to that number and see if I can run one of these automated tests. Issues always seem to be out of support hours which is basically all of my working hours.

@bt_uk My internet just got cut off and your phone support is only during hours that aren’t my usual waking hours due to a sleep disorder. Can we get this resolved via DM right away to avoid any disability based accessibility issues? I rely on the internet for my work.

@bt_uk Can you confirm I still have an appointment booked for 1st September (VOL053-7854135680959), only online fail tracker said it should have been fixed yesterday and has a supplier update that says visit cancelled. Was very unhappy with appt leadtime, so hope it is still on.

@bt_uk In which case you need more engineers as a two week replacement time is simply unacceptable. Can you advise how I can make a formal complaint and also claim for the loss of service, as I’m now unable to use the TV package that I’m paying for, for two weeks. Thank you.

@bt_uk Really unimpressed that I’ve been advised I have to wait until the 1st September to have my faulty BTTV box replaced by an engineer. Was told it can’t be posted which seems insane, but then to be told I’ve got to wait two weeks without the use of the service is very poor.

@bt_uk Really unimpressed that I’ve been advised I have to wait until the 1st September to have my faulty BTTV box replaced by an engineer. Was told it can’t be posted which seems insane, but then to be told I’ve got to wait two weeks without the use of the service is very poor.

I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service

Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too

@bt_uk do you do any 12 month broadband deals? I am moving to a property for 12 month only. You are one of the main providers but I’ll only require the service for a year before I relocate.

so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk

@bt_uk I have an issue I need to discuss on my account but I am in Hostpital and the waiting time on the phone is way to long, I want my wife to be able to help deal with it from home but need to set up her as a joint person to talk to, please help me....

@btsport the rolling timline on the screen is bloody awful! @btsportmotogp please please stop it!

@btsport is there an option to mute the biased commentary team? Don’t mind the crowd noise but the commentators are shocking! #nufc. However we have been terrible too, everything we worked hard on for nothing

Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.

@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!

@bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.

Having been a @bt_uk customer for years I always extol their virtues. Once again my mistake today caused problems. First of all Paddy, then Claire customer service brilliant. Thank you. Keep safe.

Just watched the brilliant #Greavsie on @btsport - what a player. Even in grainy black and white footage you can see just *how* good he was on horrid, boggy pitches. To come back from the alcoholism showed the strength of character.

@samcritch85 @bt_uk Awful situation 😡

@bt_uk An upgrade on all ready slow *** Wi-fi ain’t a upgrade cancelling would be an upgrade

@bt_uk are the most useless internet provider in the world. You ******* should even be allowed to charge for the service.

@BT_UK Rather evil business practices, genuinely never ever seen a company ever do this in my life, I was your previous customer till you couldn't explain a bill to me and break it down, signed me up to random stuff too; what are you hiding from this man?

@BT_UK nice of you to lock your customer out of their system delete their ID, remove their account so they can't see their billing and more, is this standard business practice over there? You phoned and said 5ghz was done, no I did that on the router, restore this mans access

@bt_uk Don't worry, the girl I spoke to was helpful and sorted it but wasn't impressed with the service beyond the girl I spoke to. She lodged a complaint for us already

Thank you @bt_uk for sending @WeAreOpenreach to a major health and safety issue. Unfortunately it was @virginmedia cable and although a dangerous issue they do not appear to be interested which is absolutely shocking when someone could be injured

@bt_uk Explain how you can cut someone off when there Bill is fully paid to date ? , then charge them for a service they aren’t going to receive ?

@bt_uk Match this with BT 900 gigabit fibre to the property ... have the box installed then wait for over weeks for them to complete the installation! What amazing service! 😡

@bt_uk new customer - why does my Wi-fi keep dropping off my devices? #newcustomer #frustrated 😬

@bt_uk can you sort yourselves out me and my mates just lost Halloween DIYS cos ur internets ****