BT (British Telecom) Outage in Chesterfield, Derbyshire, England

@bt_uk excellent service from BT using Twitter to contact them regarding my wi fi intermittent break down 👌💙

Have @btsport never seen anyone block a shot before? *******

@bt_uk This is some of the best customer service I have seen! “Although Plusnet use the same Openreach lines and they can provide an SLT of 80/20...At the moment there is not availability in the BT slots in order to move your SLT to 80/20...” time to give up and switch!

@bt_uk I’m so disappointed that I switched broadband providers to BTopenworld 4 weeks ago and despite multiple calls/hours and promises you still can’t fix a computer fault that is capping my speed incorrectly!

@bt_uk massive shoutout to Alexander McCulloch in the order team who went way above and beyond fixing a problem with our recent switch. The computer said no - but Alexander listened to us and agreed that the computer was wrong and is getting it fixed!!!

@bt_uk off like you to explain why despite your frankly rubbish and desperate internet service you feel it's ok to add £5.50 per month to my bill, to say the least I'm disgusted and unhappy

Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

Great work @btsport wasn’t interested in the first two points of the @MapleLeafs game tonight. Quality of the footage is awful too. Really disappointing.

@BBCNews Pity we couldn't watch these games ongoing @bt_uk problems. Missing the football.

@bt_uk You must be joking. Problem with Sport Channel for 2 weeks now. Missed local match. Engineer today. Still no joy.

@PeteMcKee Lucky you big problems with @bt_uk sport channel. No match for us.

@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

@bt_uk my internet keeps going off and on every 5 mins, are you aware of any problems in the sheffield s2 area??

@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

@bt_uk what is the quickest way to speak someone on the phone? So many options and takes long time. We are moving so need to cancel my BT broadband but want to use BT again in the new flat. Can you read a PM from me please?

@bt_uk Thank you, it says no current issues but the connection still keeps dropping.

@bt_uk Hi - there was a smell of hot electric like something had blown. Is it not possible to send a replacement router for me to fit myself? There was a pop and the smell was from the router. Six days without Internet is a major issue for me as a I work at home

@bt_uk Just advice on how to fix the issue please?

@bt_uk I’m with BT and the link you sent just says ‘we ran into trouble with your search, try again’ so that’s not working either

@bt_uk seems broadband is down for many properties in Cf38 area. Any idea when it will be sorted?

@CivisEuropeae @bt_uk is yours still down mate? seemed to of had exactly the same problem at the exact same time

@bt_uk hey so my connection has been terrible the past two weeks I've done everything to sort it e.g. reset, reset modem and nothing is working it's now becoming unbearable to do anything. Can you please help ?

@bt_uk hi guys, is there a problem in the G33 area? My router is flashing purple and we have no WiFi

@TimothyJBrown27 @Sonos @bt_uk They pushed a new fix, day after I called them. Then enabled 5Ghz and rebooted.