BT (British Telecom) Outage in Mansfield, Nottinghamshire, England

@kkkhan22 @craigr98_2016 @UswitchUK @bt_uk Possibly the location if the router, if it's near electronic items such as a TV, in a room with too many walls etc it can slow the internet down in other places of the home. Every WiFi has a 'not-spot' such as back of the house upstairs or even in the converted loft spaces.

@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.

@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.

@Plusnet we're having problems with our @btsport channels through you. All the other channels are fine

What's going on with your channels @btsport all other channels are fine, yours are broken up with terrible reception

@bt_uk Thank you for the update Michaela. These e-mail outages are far too frequent and do not reflect well on BT. I hope the service returns promptly but, if not, would appreciate further updates on progress.

@bt_uk email service is not responding - again. Please advise as to the issue and the rectification timescales.

@bt_uk email service not responding again. Please advise as to the issue and the rectification timescales.

@bt_uk receiving absolutely appalling service from you. Told you on 8/7/19 I was moving home. Broadband meant to be working on 19/7/19 in new home. After several phone calls to you still no broadband and no one seems to care. Promised call backs don’t happen Might just cancel.

Again, poor service from @bt_uk, I think that's a complaint every month I have been with you now

@bt_uk renewed b/b contract 3/6/19, cost £25.49 month. Now you're charging £41.99 month and say the order number I have is not correct and valid. Looks like you will lose this customer because of your inefficient ways

So it looks as though @bt_uk’s internet went down overnight; how do I claim my BT Plus compensation. 0 Mbps is definitely below the threshold…@BTCare

@bt_uk problem with the line and . So no broadband or phone . So we phone British telecom only to speak to someone that’s not British and can’t understand. British telecom sort yourselves out . And hire people we can understand with out making us frustrated

******* @btsport is shocking

Robbie Savage is the worst commentator I’ve ever heard #BTSport #EuropaLeagueFinal

@btsportscore @btsport @btsportfootball @RobbieSavage8 @chris_sutton73 and the Etihad is still never full.. #isthisalibrary

@btsport subscribed at the weekend but listening to #phildowd means I want to cancel straight away #refisperfect 🙄

What atmosphere. @btsport keep going on about it but it is a mortuary and tbry are 5-1 up and winning the lge Shut up you idiot

@btsport christ your app is terrible. Too many crashes and now can't view because you think I have too many views running.

Missing. Concern over the missing BT engineer expected between 7 & 9. Time off to wait. Hope the person is OK. At least @BTCare is consistent. Poor at best.

@BTCare @bt_uk customer in her 80’s moved to new home. Opened the new modem box, electric plug but no RJ11, RJ45 or ADSL splitter. Had to go and buy @curryspcworld at a phenomenal cost of £15.99 for the splitter and £7 plus for the RJ11 cable. Disappointed

@BTCare Called back and told it’s not available on sky! It was raised as a complaint and the call listen too and admit we had been miss sold. If we subscribe to the BT sport channel surely that’s a subscription

@btsport @btsportfootball @NUFC scored 2 at Man U and 1 at City. Your stats are poor!

This is terrible today from Man Utd #BOUMUN #afcbournmouth #manchesterunited #btsport

******* hell,@btsport have had one shit day today🙈

How much money are Vanarama paying BTSport? Can’t have an ad break without that god awful dirge.

@BTCare I am afraid it doesn’t you are mistaken! Anyway let it be known that when this ‘contract’ is up I shall no longer be a BT customer

@BTCare No just a link to renew on an email BT sent me. If I’d known I’d never renewed because I think £77.50 a month for just the Internet is an absolute insult! I could get TV, phone and internet for £55 a month from @SkyUK that’s without discount.

@BTCare Apparently so but when I renewed I never got told how much I would be paying just that I’d get a preferential rate on BT sport. So I never knew what I was entering in too! I just assumed that loyal customers would be looked after and not penalised or taken advantage of!

@BTCare Yes the 2nd time via the internet chat but the window closed before I could take it down.

@BTCare you are the worst company I have ever had the displeasure of encountering

@BTCare I’ll reiterate my question of what has happened to customer loyalty? And also offer you a new question Brian, why shouldn’t I just switch providers and take advantage of their new customer offers?

@GaryLineker @btsport bit harsh that is yes we was very poor equally leeds was very good. we should support new managers

@btbusinesscare My customer’s bt.connect email suddenly arriving as unknown in my inbox? Customer also receiving a read receipt without me opening email. Any idea why and what to do? It’s happening to other email addresses too.

Hearing that @btsport have lost the UFC rights, time to cancel my subscription I think

@BTCare @Crocs @Crocs are supposed to be emailing me a return label and they say it’s not coming as there are problems emailing BT email address. I have also got an email in my outbox that won’t send to crocs it just keeps failing Allother emails are coming through as normal &going as normal

@BTCare is there an ongoing problem with btinternet email address? @Crocs say it’s the reason I can’t get a return label as they can’t email it too me!

@btsportfootball watching BT Sport without HD pack. BT are definitely sending a bad picture to make us upgrade and spend more money. The picture never used to be this bad. Equipment is fine by the way. Will be cancelling after contract. #btsport #EuropaLeague

@btsport @btsportfootball £36.49 per month for this ‘HD’ match. Picture is awful!!!! #OLYARS

@marctsmith @btsport BT quality is sooooo bad

@msplested @btsport I have HD and it’s bloody awful! £34.99 per month!!!!!!

@btsport why is it everytime I go to the website, even if I have the "remember me" box ticked I still have to login Every. Single. Time!!! This needs to be fixed!

Stg just gonna leave @bt_uk if the internet don’t improve genuinely atrocious and worst experience I’ve ever had promised of fibre for 2 years just wont get done lmao

Does Robbie Savage have a problem with Ian. Lost count the amount of times Ian has expected a reply to a question and it's just silence from Savage. #btsport 😏

@bt_uk @JonBaylis Feel your pain. Engineer played with my router - online - which might help. I may give it a try tonight but I’m not hopeful.

@bt_uk Massive shout out to chloe from the N. Ireland call centre she managed to help me get back into my emails... No course work lost #FantasticCustomerService #KeepUpTheGoodWork 💙

@bt_uk You know what would be really useful...advisors telling people that by manually doing another update you can fix it (worked for me at least). cc @KernowChris @thejarv