BT (British Telecom) Outage Report in Somercotes, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Somercotes, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Somercotes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (6%)
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TV (2%)
Live Outage Map Near Somercotes, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby, Nottingham, Alfreton, Chesterfield, Ilkeston, Mansfield, Sutton in Ashfield, South Normanton, Matlock, Belper and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Wi-fi | |
| Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Somercotes, England
Latest outage, problems and issue reports in Somercotes and nearby locations:
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@btsportfootball @btsport @GaryLineker you wouldn’t mind if you were not paying £25 a month for it but can BT Sport get the crowd noise on please ? Same average service as last week
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@ProducerScott It’s a @btsport issue they had the same issues last week #villageservice
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Darren
(@DistantEcho67) reported
from
West Bridgford, England
Anyone know how I cancel my @btsport subscription? Calls not answered, chat is too busy, can’t cancel on line. Any ideas??
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian Lightfoot
(@LightfootAdrian) reported
@BTCare @Ofcom Fed up with BT, Promise a package at high speed broadband facilit and paid for, 4.10 Mpbs Download 3.76 Mpbs Upload. Complaint to them 4 Times to no avail.
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Em
(@EmmaXxx97) reported
@bt_uk and now BT aren't responding. Great customer service
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kris
(@badasssmith30) reported
@bt_uk your 4k box is really really crap and need to be a thrown away
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49ërsClüb AFC
(@49ersClub) reported
@BTCare my broadband has green light. No service.
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🇬🇧 PuNKD Steven 🇬🇧 #LuciferNetflix
(@xXxXPuNKDXxXx) reported
@virginmedia I already posted on the forums Saturday. Didn't get a reply. I'm probably just going to cancel Virgin and move to @bt_uk. Slower speeds sure, but more reliable which is the only thing I care about.
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ℙ𝕒𝕦𝕝 🐵🎧🇲🇾🇬🇧
(@VinylYesPlease) reported
@bt_uk Yes this is being dealt with via messenger. It shouldn’t have got to the point where we were disconnected. We don’t have great phone signal where we live so data usage is being used more than it should.
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ℙ𝕒𝕦𝕝 🐵🎧🇲🇾🇬🇧
(@VinylYesPlease) reported
@bt_uk Register the complaint tomorrow please
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Claire Conroy
(@weyava) reported
@bt_uk our whole estate has lost our broadband connection DL17 0DZ and surrounding. Any chance of an engineer ASAP not tomorrow? Your text to report service is unable to process, awaiting advisor calling... Bit of a faff!
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Charlotte O'Leary
(@Charlotteoleary) reported
@bt_uk She spoke to someone else and eventually got the add-on taken off, but they then put her through the dept who tried to flog her another 24 month contract. It's impossible to cancel an add-on without being bullied into signing up for a contract, which is appalling.
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Mr H
(@silestanix) reported
@virginmedia Nope, it doesn't fix my broadband either buddy, but I'm still paying full price today for no service all day. With no back up like @bt_uk who have mobile data back up with @EE . They have thought out outages whereas you guys haven't, I'm losing money buying more mobile data.