BT (British Telecom) Outage Report in Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Heanor, Sheffield, Matlock, Chesterfield, Dronfield and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Heanor |
Phone | |
| Heanor |
Internet | |
| Sheffield |
Wi-fi | |
| Matlock |
Phone | |
| Sheffield |
Internet | |
| Chesterfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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Mark Taylor
(@tails101) reported
from
Sheffield, England
@bt_uk In which case you need more engineers as a two week replacement time is simply unacceptable. Can you advise how I can make a formal complaint and also claim for the loss of service, as I’m now unable to use the TV package that I’m paying for, for two weeks. Thank you.
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Shane Rounce
(@srounce) reported
from
Sheffield, England
@bt_uk It’s not just down for me it seems. Got fiends on BT and EE across Sheffield reporting the same problem.
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Andy Nolan
(@aardvarknsefce) reported
from
Sheffield, England
Just watched the brilliant #Greavsie on @btsport - what a player. Even in grainy black and white footage you can see just *how* good he was on horrid, boggy pitches. To come back from the alcoholism showed the strength of character.
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Stephanie Woodward
(@steph_woodward1) reported
from
Hucknall under Huthwaite, England
@btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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Kirsty
(@kirsty2402) reported
from
Sheffield, England
@bt_uk do you do any 12 month broadband deals? I am moving to a property for 12 month only. You are one of the main providers but I’ll only require the service for a year before I relocate.
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Jason Smith
(@jayboy_21) reported
from
Sheffield, England
@bt_uk I have an issue I need to discuss on my account but I am in Hostpital and the waiting time on the phone is way to long, I want my wife to be able to help deal with it from home but need to set up her as a joint person to talk to, please help me....
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Shane Rounce
(@srounce) reported
from
Sheffield, England
@bt_uk Having issues again right now. Gonna try texting FIX to that number and see if I can run one of these automated tests. Issues always seem to be out of support hours which is basically all of my working hours.
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Charlotte H
(@Charlotte_halll) reported
from
Chesterfield, England
@btsport fix the app!
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Mark Taylor
(@tails101) reported
from
Sheffield, England
@bt_uk Can you confirm I still have an appointment booked for 1st September (VOL053-7854135680959), only online fail tracker said it should have been fixed yesterday and has a supplier update that says visit cancelled. Was very unhappy with appt leadtime, so hope it is still on.
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Shane Rounce
(@srounce) reported
from
Sheffield, England
@bt_uk My internet just got cut off and your phone support is only during hours that aren’t my usual waking hours due to a sleep disorder. Can we get this resolved via DM right away to avoid any disability based accessibility issues? I rely on the internet for my work.
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Pat Waistnidge
(@grannypatt) reported
from
Sheffield, England
Having been a @bt_uk customer for years I always extol their virtues. Once again my mistake today caused problems. First of all Paddy, then Claire customer service brilliant. Thank you. Keep safe.
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Mark Taylor
(@tails101) reported
from
Sheffield, England
@bt_uk Really unimpressed that I’ve been advised I have to wait until the 1st September to have my faulty BTTV box replaced by an engineer. Was told it can’t be posted which seems insane, but then to be told I’ve got to wait two weeks without the use of the service is very poor.
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Chelsea Nicholson
(@ChelseaRebecca8) reported
from
Brimington, England
@bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.
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Mark Taylor
(@tails101) reported
from
Sheffield, England
@bt_uk Really unimpressed that I’ve been advised I have to wait until the 1st September to have my faulty BTTV box replaced by an engineer. Was told it can’t be posted which seems insane, but then to be told I’ve got to wait two weeks without the use of the service is very poor.
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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SteadyJDS
(@Steady2192) reported
@lawrielee @bt_uk @OpenreachHelp Worst provider (alongside Sky) for broadband
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Ann Grant
(@anngran20144267) reported
@bt_uk my internet has been down since 5pm
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Stuart Lonergan
(@ThatBlokePotter) reported
@bt_uk router is still showing tbe colour orange. Rebooted a couple of times but paying for a service that you promise to fix at the turn of the month isn't making me a happy customer
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paul omokayode brown
(@POmokayode) reported
@bt_uk Hello Just had enough of tirelessly forwarding messages and calls as into how unhappy i am with the BT broadband ...for the last three months I can't connect and i have been paying my monthly bills so i have decided to end my contract herein No service.
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🆀🆄🅰🅽🆃🆄🅼 🅼🅴🅲🅷🅰🅽🅸🅲
(@QuantumMechanii) reported
@bt_uk received text offer of free personalised upgrade but not showing when I login?
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Dan
(@DanTheMan__98) reported
@bt_uk The frustration is we are paying for a service that we're not currently receiving and won't be receiving for another week minimum and that's if the engineer actually fixes the problem, it's very poor.
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Lloydy
(@lloydy1189) reported
@bt_uk just lost internet connection to all devices. Router restarted but same thing. Sky box says unable to connect. iPhone just spinning. What issues are going on currently?
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Carla Bartlett
(@SLT_Carla) reported
@bt_uk It would be much appreciated if customer care called you back when they said they would. We have had ongoing issues since joining BT in March, multiple engineer visits and still not resolved - it is unusable - very disappointed with whole experience.
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Luke D
(@TheQuietLAD) reported
Because why would they? @bt_uk have me on a contract so it doesn't really matter to them of they deliver the service at this point.
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Steve Blakeborough
(@sblakeborough) reported
@bt_uk Tx for getting back. I used to be a domestic BT customer. EE sold us BT Business for v.similar services, +faster bband ex TV. Yet its been a complete mess with clashing logins and returning old kit which is the same as the new?? and the DD wasn't set up?¿