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BT (British Telecom)

BT (British Telecom) Outage Report in Derbyshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Derbyshire, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Derbyshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Chesterfield, and Dronfield.

CityProblem TypeReport Time
Chesterfield Wi-fi 7 days ago
Chesterfield TV 11 days ago
Chesterfield Phone 12 days ago
Chesterfield Phone 12 days ago
Chesterfield Phone 12 days ago
Chesterfield Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Derbyshire, England

Latest outage, problems and issue reports in Derbyshire and nearby locations:

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

  • MartinKunRoome
    Martin Roome (@MartinKunRoome) reported from Derbyshire, England

    @bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

  • BrambleMum
    🌱💙Helen (@BrambleMum) reported from Matlock, England

    @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

  • d79design
    Steven Alan Wilson (@d79design) reported from Kilburn, England

    Hey @BTCare our router keeps dropping connection. Can you help?

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

  • MartinKunRoome
    Martin Roome (@MartinKunRoome) reported from Derbyshire, England

    @bt_uk I’m disgusted with everything that’s happened since I upgraded some of my services on 1/7. Are you *************** out of me on purpose? Embarrassed to be part of BT group. You look at my predicted bill and tell me you’ve not got me over a barrel with my pants down.

  • sam_bon
    Bonnies29 (@sam_bon) reported from Derbyshire, England

    @bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?

  • Gharri74
    Gillian Harrison (@Gharri74) reported from Parwich, England

    @bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.

  • Gav1981
    Gav (@Gav1981) reported from Derbyshire, England

    @bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

  • MightyBurton
    Alex Lewis Burton (@MightyBurton) reported from Chesterfield, England

    Have @btsport never seen anyone block a shot before? *******

  • james7baker
    James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

  • barmylad34
    leigh.butler 💙 (@barmylad34) reported from Derbyshire, England

    Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • emilysujo
    Emily Jones (@emilysujo) reported

    When you pay £7.99 (!!) for on the go internet with @bt_uk and you have to log in every 90 seconds to use it! 😡 not happy at all and nothing on their help or FAQ’s about connection issues!? 🙄 help!

  • I_stevo_I
    Stevo (@I_stevo_I) reported

    @bt_uk BT smarthub bricked few weeks ago. Raised issue 6 days ago, still no reply. Internet running at 1/4 speed you promise, but I know you won't do anything unless I have the smarthub in the first place. Help me out here.

  • chrisbenjohnson
    Chris Johnson (@chrisbenjohnson) reported

    @bt_uk any issues in North Finchley, London? Speed is so slow, can’t handle teams calls for work.

  • hayesbryan
    Bryan Hayes (@hayesbryan) reported

    @bt_uk asked for an explanation why I have to wait 7 weeks for you to switch from one broadband customer to another, why I’ve spent over 25 hours on calls with you, with no resolution - all I got was a text saying “open reach are doing something or other”. Terrible cust. service

  • louisethomas82
    Louise Powell (@louisethomas82) reported

    @bt_uk Obviously your website was where I went to first. Your website is absolutely awful and the phone numbers are unhelpful with shockingly rude staff manning the lines. Yet again I’m being fobbed off. My advice...never buy anything or use anything that is BT branded!

  • rathika27
    Rathika C (@rathika27) reported

    @btbusinesscare I was on hold for 36 mins this morning before I had to take another call (funny that as working). Now on hold again .... 30 mins and counting. This is absolutely appalling customer service @BTBusiness @bt_uk There is not even an option to email a cancellation request 😡

  • nikeairmacc
    Philip Mcgeough (@nikeairmacc) reported

    @bt_uk This a joke. Worst broadband ever

  • GoodladAndrew
    Andrew Goodlad (@GoodladAndrew) reported

    @bt_uk You will just give me a phone number to call. Currently on to them. But sounding more and more like the notes of the last 6 months have been deleted. "Dm and we will help" no you'll tell me the phone number. All companies do.

  • louisethomas82
    Louise Powell (@louisethomas82) reported

    @bt_uk They are the technical support line who cannot help because I’ve already followed the advice on the user guide to reset the devices which have done nothing. I was told by them that they cannot do anything else and could not give me anyone else to try

  • CarlKendrickTWS
    Carl Kendrick | The_Welsh_Simmer 🛬 (@CarlKendrickTWS) reported

    @bt_uk who can I speak to about employee BT Sport, I’ve tried all the internal sites, tried contact centres, but neither have been any help. Still haven’t got my BT Sport back on Sky box?