BT (British Telecom) Outage Report in Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Derbyshire, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Derbyshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Chesterfield, Ripley, Sheffield, Heanor, Matlock and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Wi-fi | |
| Ripley |
Internet | |
| Sheffield |
Internet | |
| Sheffield |
Wi-fi | |
| Heanor |
Phone | |
| Heanor |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Derbyshire, England
Latest outage, problems and issue reports in Derbyshire and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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leigh.butler 💙
(@barmylad34) reported
from
Derbyshire, England
Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Pat Waistnidge
(@grannypatt) reported
from
Sheffield, England
@BBCNews Pity we couldn't watch these games ongoing @bt_uk problems. Missing the football.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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Tom Payne
(@TheSpeccyGit) reported
from
Sheffield, England
Great work @btsport wasn’t interested in the first two points of the @MapleLeafs game tonight. Quality of the footage is awful too. Really disappointing.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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Sam Roberts (0v0)
(@saint_sam90) reported
from
Sheffield, England
@bt_uk my internet keeps going off and on every 5 mins, are you aware of any problems in the sheffield s2 area??
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Pat Waistnidge
(@grannypatt) reported
from
Sheffield, England
@PeteMcKee Lucky you big problems with @bt_uk sport channel. No match for us.
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Pat Waistnidge
(@grannypatt) reported
from
Sheffield, England
@bt_uk You must be joking. Problem with Sport Channel for 2 weeks now. Missed local match. Engineer today. Still no joy.
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Dave Evans
(@rdt_daveevans) reported
from
Sheffield, England
@bt_uk massive shoutout to Alexander McCulloch in the order team who went way above and beyond fixing a problem with our recent switch. The computer said no - but Alexander listened to us and agreed that the computer was wrong and is getting it fixed!!!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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@DanGriffin45
(@dangriffin37) reported
from
Sheffield, England
@bt_uk off like you to explain why despite your frankly rubbish and desperate internet service you feel it's ok to add £5.50 per month to my bill, to say the least I'm disgusted and unhappy
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Steven Alan Wilson
(@d79design) reported
from
Kilburn, England
Hey @BTCare our router keeps dropping connection. Can you help?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Griff on Twitt
(@ShaunGr62736190) reported
@bt_uk Hi, it's the BT Diagnostics bot here. We've received your request for one of our agents to call you back. Unfortunately our text service is now closed, but don't worry, if you text ADVISOR during our opening hours of 8:00 AM until 9:00 PM. then we will aim to call you within 20
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Doug
(@Dowapr) reported
@jubbsxx @bt_uk You still may have a problem as BT may well be involved.. We did and it took four weeks to get the work done.
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GGZii
(@GGZiiSocial) reported
Sadly after a month @bt_uk fixed the internet. I'm left with 25 down and 4.5 Up for £60 a month. Their mini hub they provided gives 38/20 for £50 a month. I can't stream on that sadly. Why can't BT just install FTTP even the engineer said the cabinet is overloaded.
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GGZii
(@GGZiiSocial) reported
@bt_uk The issue is the cabinet used to provide 70/20 after 3 years it was 50/10 and now so many people are on the cabinet it's 24/4. The engineer said the cabinet is full and BT really should be upgrading.
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Ayse Bilgen A.
(@birdeye16003035) reported
@bt_uk sw20 9dx area is totally down! We do not have wi-fi at home and not any hot spots. Please solve the problem immediately. We are working at home!
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Mark Strong
(@ibikebrighton) reported
@KatyCycles Obv I completely agree with principle of your comments but sadly this issue is *lots* more complex than it seems. It would take many tweets to explain why in full but summing up, it's *not* @BrightonHoveCC, it's @bt_uk who show no regard for the urban realm & space for walking /1
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Katy Rodda Still Wants 2m
(@KatyCycles) reported
@GingaGill See my correction! It’s @bt_uk applying absolutely worst practice, inaccessibility and ugliness. Apparently it’s wherever there was a phone box - but they were shorter AND TRANSPARENT
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Tripping Gauntlet
(@CEB97783359) reported
@bt_uk Exact same problem I had three months ago....can I be bothered to get on the fault roundabout again...you denying there's an issue, me saying there is, you we'll send an engineer, me not internal don't want to waste more hours, you tough
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Ayse Bilgen A.
(@birdeye16003035) reported
@btsport sw20 9dx area is down! We do not have wi-fi. Please solve the problem immediately. We are working at home!
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Falsum
(@Falsum66) reported
@bt_uk Bt can you explain why my Wi-Fi has been of for 3 weeks now when we live in a fairly rural area and can’t get signal without our broadband and the fact that you have lied about fixing it multiple times