BT (British Telecom)

BT (British Telecom) Outage Report in Sheffield, England

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The latest reports from users having issues in Sheffield come from postal codes S21, S5, S35, S14 and S26.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sheffield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sheffield, England 02/18/2026 09:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sheffield, England

The most recent BT (British Telecom) outage reports came from the following cities: Sheffield, Barnsley, Rotherham and Chesterfield.

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City Problem Type Report Time
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomSheffield Internet
United KingdomSheffield E-mail
United KingdomBarnsley E-mail
United KingdomRotherham Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • BrettHadley42 Brett Hadley (@BrettHadley42) reported from Rotherham, England

    My @bt_uk contract is up soon and the best *offer* they can do is offer me a £14 a month increase for literally no benefit in service for me? Maybe time to look for a new broadband provider ….

  • amystarkes amy (@amystarkes) reported from Sheffield, England

    Only had my bt broadband since Monday and every time it rains (which is a lot) It drops off 😩 not a great a start @bt_uk would help if I could get through to speak to someone too!

  • ChelseaRebecca8 Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    @bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.

  • jayboy_21 Jason Smith (@jayboy_21) reported from Sheffield, England

    @bt_uk I have an issue I need to discuss on my account but I am in Hostpital and the waiting time on the phone is way to long, I want my wife to be able to help deal with it from home but need to set up her as a joint person to talk to, please help me....

  • mbroadhead Martin (@mbroadhead) reported from Barnsley, England

    @bt_uk internet down for the 3rd time in a month! Hope this is going to be resolved and hopefully some kind of refund

  • srounce Shane Rounce (@srounce) reported from Sheffield, England

    @bt_uk Having issues again right now. Gonna try texting FIX to that number and see if I can run one of these automated tests. Issues always seem to be out of support hours which is basically all of my working hours.

  • JohnBarcock Call the Martini Police (@JohnBarcock) reported from Barlborough, England

    Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too

  • tails101 Mark Taylor (@tails101) reported from Sheffield, England

    @bt_uk Can you confirm I still have an appointment booked for 1st September (VOL053-7854135680959), only online fail tracker said it should have been fixed yesterday and has a supplier update that says visit cancelled. Was very unhappy with appt leadtime, so hope it is still on.

  • srounce Shane Rounce (@srounce) reported from Sheffield, England

    @bt_uk It’s not just down for me it seems. Got fiends on BT and EE across Sheffield reporting the same problem.

  • sarnolan1982 Sarah Nolan (@sarnolan1982) reported from Aston cum Aughton, England

    @btsport the rolling timline on the screen is bloody awful! @btsportmotogp please please stop it!

  • srounce Shane Rounce (@srounce) reported from Sheffield, England

    @bt_uk My internet just got cut off and your phone support is only during hours that aren’t my usual waking hours due to a sleep disorder. Can we get this resolved via DM right away to avoid any disability based accessibility issues? I rely on the internet for my work.

  • Charlotte_halll Charlotte H (@Charlotte_halll) reported from Chesterfield, England

    @btsport fix the app!

  • aardvarknsefce Andy Nolan (@aardvarknsefce) reported from Sheffield, England

    Just watched the brilliant #Greavsie on @btsport - what a player. Even in grainy black and white footage you can see just *how* good he was on horrid, boggy pitches. To come back from the alcoholism showed the strength of character.

  • grannypatt Pat Waistnidge (@grannypatt) reported from Sheffield, England

    Having been a @bt_uk customer for years I always extol their virtues. Once again my mistake today caused problems. First of all Paddy, then Claire customer service brilliant. Thank you. Keep safe.

  • kirsty2402 Kirsty (@kirsty2402) reported from Sheffield, England

    @bt_uk do you do any 12 month broadband deals? I am moving to a property for 12 month only. You are one of the main providers but I’ll only require the service for a year before I relocate.

  • tails101 Mark Taylor (@tails101) reported from Sheffield, England

    @bt_uk In which case you need more engineers as a two week replacement time is simply unacceptable. Can you advise how I can make a formal complaint and also claim for the loss of service, as I’m now unable to use the TV package that I’m paying for, for two weeks. Thank you.

  • tails101 Mark Taylor (@tails101) reported from Sheffield, England

    @bt_uk Really unimpressed that I’ve been advised I have to wait until the 1st September to have my faulty BTTV box replaced by an engineer. Was told it can’t be posted which seems insane, but then to be told I’ve got to wait two weeks without the use of the service is very poor.

  • MurrayKC Murray Chapman (@MurrayKC) reported from Stocksbridge, England

    @qsm_beeflamb @tottenhamchef @stadiumcook @BBCMOTD @talkSPORT @btsport @MailSport @SpursOfficial @WestHam Come you Hammers let’s support our Chef @WestHam @WHU__Fans @Hammer_NewsUK 😀😀

  • Mrpud2u Sam Groves (@Mrpud2u) reported from Sheffield, England

    @England @bt_uk @JackGrealish Looks like an extra from "The Business" ...cracking film cracking footballer awful tweet

  • tails101 Mark Taylor (@tails101) reported from Sheffield, England

    @bt_uk Really unimpressed that I’ve been advised I have to wait until the 1st September to have my faulty BTTV box replaced by an engineer. Was told it can’t be posted which seems insane, but then to be told I’ve got to wait two weeks without the use of the service is very poor.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Some_Gamer Tim the Enchanter (@Some_Gamer) reported

    Why is service providers do not care about customers. @bt_uk Openreach won’t install fttp and @virginmedia only care about new customers and expect existing to pay £29 more for 6 months and then £12 per month more. #poorservice

  • Philcoops Phil Cooper, Etm (@Philcoops) reported

    @bt_uk new contract ultra slow speeds ?????

  • Hammackunt60 Hammackunt 6.0™ 🟧⬛🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Hammackunt60) reported

    @WullieHalliday **** internet service, @bt_uk constantly increasing my bill by stealth, with intermittent bouts of yelling at the computer. I tried ******, didn't work😳

  • MB011119 MB (@MB011119) reported

    Kevin Bacon may be able to stay connected, but @EE is quite frankly the worse mobile network I have ever been on!! Unless I am on WiFi, my phone often becomes useless!! Thanks to @bt_uk for having persuaded me to move across… #stayunconnected #alwaysinthe1%withoutcoverage

  • Hammackunt60 Hammackunt 6.0™ 🟧⬛🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Hammackunt60) reported

    @WullieHalliday @bt_uk There's a duct outside my house that fills with water every time it rains, they send an engineer with a cup every time to empty it, that's their fixing the problem.

  • Dbendle1988 🦢🏴󠁧󠁢󠁷󠁬󠁳󠁿Dan🏴󠁧󠁢󠁷󠁬󠁳󠁿🦢 (@Dbendle1988) reported

    @bt_uk Done! But it’s been crap for a long time, and you guys want more money of me to have better service, but all you say is sorry to hear that( I missed out on a job aboard)

  • itstatianad Tatiana (@itstatianad) reported

    @bt_uk Hi, why is your MyBT page always down??

  • stephenfarrow Stephen Farrow 🇪🇺 (@stephenfarrow) reported

    @bt_uk Terrible layout, and when I clicked on what looked like the link to look at my bill the wrong page kept loading. I managed to do what I needed to do, but the process was a lot more annoying than it needed to be.

  • AndyHar99612377 Andy Harris (@AndyHar99612377) reported

    @bt_uk No I fully appreciate that. But I've been with BT for years. Never had a problem until all this super fibre installation has started. It's very frustrating to say the least. So why do I have to be inconvenienced because of outside influences. It's not the service I pay for.

  • AndyHar99612377 Andy Harris (@AndyHar99612377) reported

    @bt_uk Yes it's down at the moment, again!!. Yes I have reported it. Engineers are scheduled for Thursday. But to be honest, it's ruddy ridiculous. It shouldn't be failing this often. And its only since this super fibre installation has started.