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BT (British Telecom)

BT (British Telecom) outages and service status in Sheffield, England

Why is my BT (British Telecom) service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

The latest reports from users having issues in Sheffield come from postal codes S2 and S5 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Sheffield, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sheffield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 15% Wi-fi (15%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Sheffield, England

The most recent BT (British Telecom) outage reports came from the following cities: Rotherham, Chesterfield, Sheffield, Barnsley, and Dronfield.

CityProblem TypeReport Time
Rotherham Total Blackout 5 days ago
Chesterfield Wi-fi 13 days ago
Sheffield E-mail 14 days ago
Chesterfield TV 17 days ago
Chesterfield Phone 18 days ago
Chesterfield Phone 18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Sheffield, England

Latest outage, problems and issue reports in Sheffield and nearby locations:

  • Heritage_Angel
    Janet Ridler (@Heritage_Angel) reported from Sheffield, England

    If you’re trying to email me this morning, I’m not getting your emails due to @bt_uk being down - if it’s urgent plz phone, text or send pm via twitter or Facebook.

  • Charlotte_halll
    Charlotte H (@Charlotte_halll) reported from Chesterfield, England

    @btsport fix the app!

  • Shirley82829043
    Shirley Dunn (@Shirley82829043) reported from Sheffield, England

    @snowangelmrsp @bt_uk I've been with Sky for 4 yrs touch wood no problem. They have recently reduced the amount I pay for Broadband.

  • Antoinne73
    Vampire Bait (@Antoinne73) reported from Rotherham, England

    @virginmedia Nah - I’m not chasing anymore - 18/19years of loyalty and you treat me like shit - I’ll let my contract run down and join @skyuk or @bt_uk

  • JazzKittenWendy
    Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    What's going on with your channels @btsport all other channels are fine, yours are broken up with terrible reception

  • x3ChelseaLouise
    ChelseaXX 👑🖤😈 (@x3ChelseaLouise) reported from Bolton upon Dearne, England

    @bt_uk are THE WORST company I've had to deal with EVER first I pay 56.99 a month for internet thet doesn't even work upstairs and now theyve put my monthly bill up to 64.90 and are refusing to drop it back down!Never will I go with BT again! I'll make sure nobody I know does!!!

  • srounce
    Shane Rounce (@srounce) reported from Sheffield, England

    About to do a late stream after spending hours getting stuff just right for it and the internet cut out. Tried to call @bt_uk to see what the crack is and even their service line is down for maintenance. Just my luck. 😩

  • ChelseaRebecca8
    Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    @bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.

  • mbroadhead
    Martin (@mbroadhead) reported from Barnsley, England

    @bt_uk internet down for the 3rd time in a month! Hope this is going to be resolved and hopefully some kind of refund

  • FootprintTools
    Footprint Tools, (@FootprintTools) reported from Sheffield, England

    @BTGroup @btbusinesscare Thanks but so far we've had naff all help and going through to a help centre where we spend hours on the phone trying to fix a problem you caused with no resolution date or apology doesn't help us.

  • LINF0RDJames
    Linford-san (@LINF0RDJames) reported from Dinnington, England

    @bt_uk Loyalty team are like a pack of rabid hyenas. Just been told I have 'no logic' for cancelling my service 🙄 Can't wait to get @VodafoneUK sorted! 😝

  • MurrayKC
    Murray Chapman (@MurrayKC) reported from Stocksbridge, England

    @qsm_beeflamb @tottenhamchef @stadiumcook @BBCMOTD @talkSPORT @btsport @MailSport @SpursOfficial @WestHam Come you Hammers let’s support our Chef @WestHam @WHU__Fans @Hammer_NewsUK 😀😀

  • colinmounsey
    colin mounsey (@colinmounsey) reported from Chapletown, England

    After @WWEPR @WWEUK ridiculous decision to move to @btsport I have moved to @AEWrestling ... and it’s not bad .... #badforbusiness ... such a shame. #greedisnotgood

  • jayc253
    Jay Cook (@jayc253) reported from Sheffield, England

    @btsport so I recorded WWE #RoyalRumble and most of it is blank screen, £1995 down the drain, thanks for the waste of Money

  • aardvarknsefce
    Andy Nolan (@aardvarknsefce) reported from Sheffield, England

    Just watched the brilliant #Greavsie on @btsport - what a player. Even in grainy black and white footage you can see just *how* good he was on horrid, boggy pitches. To come back from the alcoholism showed the strength of character.

  • JazzKittenWendy
    Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    @Plusnet we're having problems with our @btsport channels through you. All the other channels are fine

  • amystarkes
    amy (@amystarkes) reported from Sheffield, England

    Only had my bt broadband since Monday and every time it rains (which is a lot) It drops off 😩 not a great a start @bt_uk would help if I could get through to speak to someone too!

  • amystarkes
    amy (@amystarkes) reported from Sheffield, England

    Only had my bt broadband since Monday and every time it rains (which is a lot) It drops off 😩 not a great a start bt_uk would help if I could get through to speak to someone too!

  • GeoFoodieOrg
    Megan Blake (@GeoFoodieOrg) reported from Sheffield, England

    @bt_uk service in #S10 keeps dropping out. Have reset the router now multiple times. Works for 5 min then stops.

  • grannypatt
    Pat Waistnidge (@grannypatt) reported from Sheffield, England

    Having been a @bt_uk customer for years I always extol their virtues. Once again my mistake today caused problems. First of all Paddy, then Claire customer service brilliant. Thank you. Keep safe.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • bookins01
    TakingStock (@bookins01) reported

    @bt_uk We are still getting terrible service from our Broadband. We were on the phone for almost 2 hours trying to get a solution, we were told we would receive a call. That was over 2 weeks ago. We are paying £70 pcm for a service that doesn’t work.

  • Bruscot80
    B (@Bruscot80) reported

    @Lets_getcycling @bt_uk @ManCityCouncil Theyre doing it for the cash. Theyve got to account for years and years of bad decisions. Maybe if they stopped spaffing money on vanity fountains.

  • SurfMonkeyBeer
    SurfingMonkeyBrewery (@SurfMonkeyBeer) reported

    @bt_uk recently told by by sales person that fibre to home is available in my area and the same price 29.99 as my 70mb package. Only then to be told the offer is only available for new customers. As a loyal customer this is disappointing and I would appreciate an explanation

  • spideychalamet
    teresa (@spideychalamet) reported

    @bt_uk our broadband went off at some point in the night, tried resetting twice but the hub is still flashing pink. we’re in the OL6 area, is there an issue due to the snow?

  • sam_bon
    Bonnies29 (@sam_bon) reported

    @bt_uk @ofcom @DerekSamson13 my husband has attempted to cancel his BT account through your app & chat facility. Each time he was disconnected, once we advised our intent. Please advise ASAP how to give notice as we do not wish to pay for your services longer than is necessary!

  • SketchLisa
    Lisa Harding (@SketchLisa) reported

    @bt_uk I’m busy at work. I don’t have the time to take out of my day to keep calling you. Please just do your job and fix this. Your records will show this has been an issue for months

  • Pridders22
    andy p (@Pridders22) reported

    @bt_uk brilliant. Booked a home move, but had to change the date- no problem you said and date moved. Woke up today- you’ve switched my broadband off on the date of the original move. Genius. Oh and you don’t open til 8am

  • mooramana
    Karen (@mooramana) reported

    Well anyone looking to move broadband to @bt_uk proceed with caution service down the only way to get a response is via Twitter been told 4 days to restore service & as I don’t pay an additional £7.84 pm for Halo I can’t have a 4g hub but I can add 15gb to my mobile plan for £25

  • skiptotheend
    Sarah Morpeth (@skiptotheend) reported

    @bt_uk There’s no fault - apart from BT’s stupid decision to switch off our landlines so unless you plan to reverse that decision what the point in my giving you my details ? You’ve switched the whole village over - it’s Elsdon in Northumberland !

  • no_not_him
    Andrew Murray (@no_not_him) reported

    @bt_uk Please advise what the problem is in the Croydon area, there hasn’t been any broadband for ten days now. I recently paid the quarterly bill but no phones and no wifi makes me wonder why.