BT (British Telecom) Outage in Sandiacre, Derbyshire, England

@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice

@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!

@samcritch85 @bt_uk Awful situation 😡

Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport

@drchukovsky @SgSuzanneh @pennycarey63 @bt_uk They re-edited. It appears they've changed the word " real" to the word " birth", but still don't think that there any issue in YP contacting first family members alone, unsupported via social media!

@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.

@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.

@bt_uk No luck it’s still slow, rebooted but nothing

@bt_uk Well they weren't and now we have to cancel our plans tomorrow..

@bt_uk receiving absolutely appalling service from you. Told you on 8/7/19 I was moving home. Broadband meant to be working on 19/7/19 in new home. After several phone calls to you still no broadband and no one seems to care. Promised call backs don’t happen Might just cancel.

Again, poor service from @bt_uk, I think that's a complaint every month I have been with you now

@bt_uk why do you have to call customer services when my 18 month contract is coming to an end and I do not wish to review it.

@bt_uk renewed b/b contract 3/6/19, cost £25.49 month. Now you're charging £41.99 month and say the order number I have is not correct and valid. Looks like you will lose this customer because of your inefficient ways

@bt_uk problem with the line and . So no broadband or phone . So we phone British telecom only to speak to someone that’s not British and can’t understand. British telecom sort yourselves out . And hire people we can understand with out making us frustrated

******* @btsport is shocking

@btsport subscribed at the weekend but listening to #phildowd means I want to cancel straight away #refisperfect 🙄

What atmosphere. @btsport keep going on about it but it is a mortuary and tbry are 5-1 up and winning the lge Shut up you idiot

@btsport @Tyson_Fury I would rather shit in my hands and clap

@BTCare @bt_uk customer in her 80’s moved to new home. Opened the new modem box, electric plug but no RJ11, RJ45 or ADSL splitter. Had to go and buy @curryspcworld at a phenomenal cost of £15.99 for the splitter and £7 plus for the RJ11 cable. Disappointed

@btsport @btsportfootball @NUFC scored 2 at Man U and 1 at City. Your stats are poor!

@BTCare I am already in a queue on my mobile, I think it’s time to move to @SkyUK... been a loyal customer for years but the simple customer retaintion from yourself is terrible.

@BTCare Nope no issues, my line is is plugged in to the main socket and my phone can make and receive calls. I would normally call your contact centre but the absolute shocking customer service I have had in the past, I would rather not.

@BTCare am I meant to believe that it’s a conisedence that I rang up to complain about the price of broadband and now it doesn’t freaking work? Been out for a hour?!? Absolutely terrible. Someone needs to call me back right now!!

@BTCare you are the worst company I have ever had the displeasure of encountering

@BTCare I’ll reiterate my question of what has happened to customer loyalty? And also offer you a new question Brian, why shouldn’t I just switch providers and take advantage of their new customer offers?

@BTCare hey. I was trying to pay my bill last night and the payment kept declining. Rung my bank and the problem is your end. Any help.

@btbusinesscare My customer’s bt.connect email suddenly arriving as unknown in my inbox? Customer also receiving a read receipt without me opening email. Any idea why and what to do? It’s happening to other email addresses too.

@btsport Can’t watch the Indycar because you provide a shit service that repeatedly logs me out and decides that it doesn’t like my password anymore every couple of months

@bt_uk @LauraNagle85 @btsport I understand you may have staffing issues but your decision re on your sport service comes from top and is a shocker. Shame on you, low grade chancers, and well done to @SkyUK 👏👏👏 people won’t forget

@bt_uk I’m trying to cancel BT sport on the phone for the last two days . Why can’t this be done online

@BillySummers88 @bt_uk @LauraNagle85 @btsport BT have approached this very poorly. Like you I will be cancelling. Awful in comparison to Sky

@btsport why won't you let people suspend their accounts you horrible bastards. And answer your ******* phones. People on hold for over 7 hours and still you don't pick up. Bastards. People won't forget

@SteveFranklin3 @btsport This is so awful , I honestly thought must freeze my BT sport not realising I couldn’t ... I’m self employed so this needs to be done ASAP .

@btsport why won't you let people suspend their accounts you horrible bastards. And answer your ******* phones. People on for hold over 7 hours and still you don't pick up. Bastards

Was meant to have internet by now.... engineer couldn't come in house but said he would get me connected via outside but I never saw him its nearly been a week now sort it out @bt_uk

@MarcAllera @bt_uk @EE @plusnethelp My elderly and frail mum can’t navigate Plusnet electronic contact methods and desperately needs a phone number to sort out a billing problem. Please get someone to DM me.

Hi @btsport I have been trying for days to contact you to pause my monthly payment. Hours on phone but no success.Please contact me or I will have to cancel my Direct Debit. NOT HAPPY

@Thecrochunter7 @D00DIE @SkySports @btsport They're letting you cancel it until live sport is back and will restart payments when it starts again, maybe worth you bluffing and saying you're not happy with the service as a whole and cancelling, might get a better deal when it's back to normal 👍