BT (British Telecom) Outage Report in Castle Donington, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Castle Donington, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Castle Donington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Castle Donington, Leicestershire, England
The most recent BT (British Telecom) outage reports came from the following cities: Loughborough, Ilkeston, Nottingham, Derby, Coalville, Swadlincote and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Castle Donington, England
Latest outage, problems and issue reports in Castle Donington and nearby locations:
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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Darren
(@DistantEcho67) reported
from
West Bridgford, England
Anyone know how I cancel my @btsport subscription? Calls not answered, chat is too busy, can’t cancel on line. Any ideas??
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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Fiona Collins
(@FionafromYorks) reported
from
Beeston, England
@drchukovsky @SgSuzanneh @pennycarey63 @bt_uk They re-edited. It appears they've changed the word " real" to the word " birth", but still don't think that there any issue in YP contacting first family members alone, unsupported via social media!
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Diane Lowe
(@MaxloweLtd) reported
from
Quorn, England
@bt_uk trying to set up a new phone line for my elderly parents. Twice now I’ve been promised call backs….nothing. All they want is a phone line…. Where do I go for help?!
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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Jane Bell
(@eBayAnorak) reported
from
Swadlincote, England
. @bt_uk my 81 year old mother in law phone randomly rings around 2am for a month now, each time you say you've fixed it and it happens again. Bt said buy another phone, £38 later and another call at 2am this morning. It's not good enough! Please help stop this!
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk hello, please can you help. We are on the best package but have appalling upload speeds. Difficult to homeschool and work with. Don’t want to leave you but have no choice. @WeAreOpenreach need to put us on a fibre roll out in this area. We have no options at the moment.
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Natalie || #SamBeard || ig envisionvirginracingfan
(@EnvisVirginFan) reported
from
Burton upon Trent, England
@f1broadcasting @FIAFormulaE @Eurosport_UK @BBCSport @btsport @QuestTV BT sport better get their shit together and comfirn a deal. I have a Eurosport sub with my BT Sport sub but I really enjoyed it on bt last year.
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk our broadband is appalling. Children homeschooled and parents working from home. We’re on the best package and still can only get 0.8 upload. Having to spend a fortune on data to get by. We don’t want to leave but we feel we have no choice now. We need a proper service.
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk Hello, BT here. We're sorry it's taking longer than we thought to fix your fault. The engineers need to do some further work on your line and this is scheduled for 21/01. We'll be back in touch on 23/01 with an update. What time today? VOL013-555360829507
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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Steven Alan Wilson
(@d79design) reported
from
Kilburn, England
Hey @BTCare our router keeps dropping connection. Can you help?
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Lia Roguszka
(@L14OLA) reported
from
Chellaston, England
@btsportmotogp the monthly pass on @btsport is down ! This is useless !!! My monthly subs didn’t auto renew and now it’s down !!!! When can I get in to motogp?? You’ve taken the £25 but not delivered
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My Name is Beth Anne
(@Bethannestagram) reported
from
Swadlincote, England
Every single time I move I have no end of problems with @bt_uk Anyone actually have good broadband suppliers that they recommend?
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Alison Joyce
(@AJDressageDiva) reported
from
Swadlincote, England
@AnnePvanVliet @bt_uk Did you get this sorted? I’m running in circles with nobody helping. There are 10 pages of people with the same issue on the community board....
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk bt needs to do something to fix the abysmal track fault on its website. It's a complete waste of time. It tells you nothing other than you reported it. Fault in progress (we aim to fix this by the end of date 4 working days away). You have to ring up for an explanation.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Withnall
(@TheJokersWild10) reported
@bt_uk We will contact you via DM later. I am pleased I haver a contract with Virgin; 10 years. No trouble what-so-ever with them.
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Dallas Waltham
(@DallasWaltham) reported
2/2 @bt_uk @EE BT have said this is an EE issue. I have gone back and forth to both of Customers Service departments today to get this sorted, but still nothing. Can someone please get to the bottom of this? Thank you 🙃
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Alex Turco |🇬🇧🇨🇾🇮🇪
(@alexjturco) reported
from
Burnham-on-Sea, England
@btbusinesscare is there any chance of a quicker engineer visit to work out the cause of ‘branch wire from the main wire is causing unwanted signal reflection which is causing drop outs in connection’
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Cliff (Stubloke)
(@C1978Cliff) reported
@bt_uk No problem and I posted to warn others of certain scams, I know it's not bts fault nor do I hold them accountable
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Kevin Lord
(@KevLord86) reported
@bt_uk Amazed at being continuously let down by you with shifting activation dates. When most of the country need an internet connection to WFH, why do you feel it acceptable not to deliver on promises and causing distress?
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John Landells
(@jlandells) reported
@bt_uk So the help section on your website saying it can be done online, and the page on your website to MAKE that request are only designed to frustrate unhappy customers?
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nic
(@nic34321661) reported
@bt_uk Just had a scam call on landline by automated voice saying you will terminate my account for “packing” and to press 1 to discuss. Number withheld.
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Martin Withnall
(@TheJokersWild10) reported
@bt_uk I see BT shares have been falling over many years; until this year. I am surprised they have risen this year. Based on the service my parents have received, BT should be bankrupt.
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Plant Glazing
(@plantglazing) reported
@btbusinesscare @BTBusiness your customer service is shocking and this is one of the reasons we left your services. If I don’t have this resolved today I will be going to @Ofcom.
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andrea
(@daisydoll1972) reported
@bt_uk I used the tracking service it says ‘This item is on its way to Royal Mail. The sender has advised they’ve despatched your item to us.’.