BT (British Telecom) Outage Report in Horsley, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Horsley, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Nottingham, Ripley, Ilkeston, Derby, Matlock and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
||
| Ripley |
Internet | |
| Nottingham |
Phone | |
| Ilkeston |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi |
Community Discussion
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BT (British Telecom) Issues Reports Near Horsley, England
Latest outage, problems and issue reports in Horsley and nearby locations:
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Katherine
(@KatGoulder) reported
Particularly frustrating as we have emails from @bt_uk confirming it would all be up and running by 8 Jan. Everytime you fail to call us back when promised we have to rejoin the long call queue to find out what the latest is and re-explain the issue all over again. Terrible
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Huey the Hill Farmer
(@hairyhillfarmer) reported
@DavidButler34 Surely not @bt_uk silently dropping little unseen charges on their customers. They’ve never done that before. 😬
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Connie McF 🏴 🇪🇺
(@ConnielaConifer) reported
@bt_uk Please can you confirm how best to contact you regarding an ongoing issue with logging into my BT TV app, removing an add-on to my phone bill, and short broadband outages which make WFH a misery but are fixed by the time I try to do a line test to report them?
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tom b
(@TDBuckles84) reported
@BTCare -Hi,My Dads BTTV started today but he can only get BBC & Subscription channels,all other Freeview channels not working,95% signal strength & neighbouring flat uses same Aerial & has all channels. Tried your website for help but nothing, is there any other ways to get help
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Andy
(@Aedmonds20) reported
Anyone else having issues with BT Broadband in West London area? Been terrible all day and now service lost. @bt_uk
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Katherine
(@KatGoulder) reported
@bt_uk waited all day for BTOpenreach engineer. After spending two days on phone trying to fix issue was assured engineer would come this am and we’d get a call at 2pm to comfirm sorted. Neither happened. Trying to switch from Sky. Close to changing mind!
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rebecca hooper
(@rebecca32771333) reported
@bt_uk @OllieF64554527 Disgusting pathetic service Call centre in India
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lara jean
(@larajeanwarnock) reported
@GavinWilliamson @bt_uk @bbcbitesize cancel all exams NOW
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Kaz🎁
(@KazzaY17) reported
Your Internet is **** @bt_uk. Contract is up next month, if this is how its going to act we'll have to find somewhere else that can give the promised speeds.
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kat
(@Katherinerimmer) reported
@bt_uk I have cancer and when we moved it was lost when alterations were being made to accommodate my health needs. And bt said they won’t issue another one. I have tried using one of your wireless spots but the connection is too slow and she keeps being kicked out of her lessons