BT (British Telecom) Outage Report in Horsley, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (14%)
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Phone (11%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Horsley, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Nottingham, Ilkeston, Mansfield, Derby and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Wi-fi | |
| Ilkeston |
Total Blackout | |
| Nottingham |
Wi-fi | |
| Nottingham |
Internet | |
| Mansfield |
Internet | |
| Mansfield |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Horsley, England
Latest outage, problems and issue reports in Horsley and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk our broadband is appalling. Children homeschooled and parents working from home. We’re on the best package and still can only get 0.8 upload. Having to spend a fortune on data to get by. We don’t want to leave but we feel we have no choice now. We need a proper service.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk Hello, BT here. We're sorry it's taking longer than we thought to fix your fault. The engineers need to do some further work on your line and this is scheduled for 21/01. We'll be back in touch on 23/01 with an update. What time today? VOL013-555360829507
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk hello, please can you help. We are on the best package but have appalling upload speeds. Difficult to homeschool and work with. Don’t want to leave you but have no choice. @WeAreOpenreach need to put us on a fibre roll out in this area. We have no options at the moment.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk bt needs to do something to fix the abysmal track fault on its website. It's a complete waste of time. It tells you nothing other than you reported it. Fault in progress (we aim to fix this by the end of date 4 working days away). You have to ring up for an explanation.
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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🍄
(@Abiiolaaaaaa) reported
@bt_uk Still not working
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Ben Mitchell
(@A_MrBenMitchell) reported
@bt_uk Nope, it’s too much effort to call up tech support since I’m deaf. The button in the web panel should just work, there’s no reason it shouldn’t.
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Bix Weetabecke
(@BixWeetabecke) reported
@northwaleslive Disgusting. Shame on @bt_uk. Perhaps if they hadn't been such greedy scum, and spunked all their money on Champions League coverage, they'd not put vulnerable pensioners at risk. As for Jan Shortt, who's going to tell her that the landline also goes down if there's a power cut?
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Matt Priaulx
(@Mattbrewsbeer) reported
@bt_uk Of course not. Was told it can’t be turned back on. I’m stuck waiting on ANOTHER hub to be sent and have to rely on using my phone as a hot spot for my other lecture starting in 10 minutes. As an international student here in the UK, this is the WORST experience I’ve had so far.
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Matt Priaulx
(@Mattbrewsbeer) reported
@bt_uk Requested for Monday. Hopefully I’m not charged some ludicrous amount by @EE as a result of having to stream my lecture via phone. Went with EE for “supposed” ease in combination with Internet service, but who knows after today? I’ve got enough to worry about with university.
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Martin
(@martin5671) reported
@iannock Same issues with @bt_uk and @OpenreachHelp - meant to have been installed 29/10/21 - network fault. Promised a fix in five days… didn’t happen, promised resolution by 21/11 didn’t happen and now told they plan to work on network on 10/12/21 - left with no broadband at all.
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Matt Priaulx
(@Mattbrewsbeer) reported
@bt_uk Great job canceling my temporary wi-if hub mid graduate lecture. Waited over a month for fibre install to my flat, have had had to use open-air signal because nobody b/t you and @WeAreOpenreach can seem to decide what needs to happen to access the offsite pole. Furious.
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🍄
(@Abiiolaaaaaa) reported
@bt_uk I can get sky downstairs but I can’t get it upstairs or the additional download services .. but still not working
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Tim Carr
(@TimothyDRCarr) reported
@Dredz06 @bt_uk They know of lots of issues but deny them until you show them in black and white. Then they go oh yeah we are working on a future firmware release. When I got mine I couldn’t even see devices on different bands until a firmware upgrade was pushed out to me
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Tim Carr
(@TimothyDRCarr) reported
@Dredz06 @bt_uk Yeah lol I have to sit in my lounge to get full speed. As soon as I connect via their so called mesh disc it drops to 170-200mbps. They admired their sales info was wrong. Fair enough but doesn’t fix the issue. Just can’t decide on what mesh to buy now.