BT (British Telecom) Outage Report in Horsley, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
-
Internet (63%)
-
Wi-fi (15%)
-
Phone (8%)
-
Total Blackout (6%)
-
E-mail (6%)
-
TV (2%)
Live Outage Map Near Horsley, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby, Nottingham, Alfreton, Burton upon Trent, Ilkeston, Mansfield, Sutton in Ashfield, South Normanton, Matlock, Belper and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Wi-fi | |
| Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
||
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Horsley, England
Latest outage, problems and issue reports in Horsley and nearby locations:
-
OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
-
Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
-
James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
-
Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
-
Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
-
b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
-
James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
-
chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
-
Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
-
Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
-
Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
-
James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
-
James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Tina Reynolds
(@tinamreynolds) reported
@bt_uk I've been without broadband since overnight Wednesday/Thursday. I've now spent two and a half hours on the phone with you and I've now been told that no one can help get my broadband back on until Monday. Is there anything you can do to speed things up?
-
Row Z
(@Hoof_It_Out) reported
@XboxSupport cannot use the btsport or sky app to steam. Services are working on apple devices. Issues?
-
Matt and Phreds
(@MattandPhreds) reported
@BTCare PLEASE sort the major outage in Manchester City Centre. Both of our business phone lines and internet are down and I’ve just been told it may take until the 9th May to sort… We will miss out on business this weekend as customers won’t be able to contact us. #BTFail
-
Ollie Davis
(@Ollie_Davis) reported
@MattyTHFC99 @btsport Well thr Championship is on Sky Sports and BT never once stated that as a reason for no lunchtime kick off, which would’ve made a lot of sense if it was!
-
Andy Rostron 🥃☸️🇬🇧🇪🇺🇺🇦
(@andy_rostron) reported
Hey @BTCare (Catherine S is super helpful!) my elderly Dad has a landline through @TalkTalk & they are truly awful. Can I port his account/line & crucially his number to BT? He’s terminally ill and we cannot risk a number change as all family, hospitals & carers have it.
-
Dave Lockyer
(@dailockyer) reported
@btsport @btsportrugby Someone please go and rescue this poor ref in Edinburgh. Give him a nice cup of tea and a baguette.
-
HH
(@hoppinghaggis) reported
@bt_uk Not a new property or been recently updated and have just checked, it is def listed on the royal mail site. No other websites have issues with the address. Is there a way to report the fault?
-
mr sid
(@only1mrsid) reported
BRILLIANT @bt_uk it has took a month and a half to sort out, upgrading my TV and broadband package, and you have still managed to **** it up. 30 mins on hold today, I eventually gets through to someone only to be batted about like a tennis ball again, and then cuts me off.
-
Reverend Mush
(@mush_oi) reported
@bt_uk your service is a rip off. I’m paying almost £70 a month for broadband and line and you’ve cut my speed from 30mbps to under 1mbps. How dare you do that. #BBCWatchdog #BBCXRay
-
Codec Moments
(@CodecMoments) reported
@bt_uk FTTP connection installed next to my house by Openreach nearly 3 months ago, neighbours been connected by other providers for a while, but I keep getting told it's not available. Been a BT customer for 15 years, is my only option now to move to another service provider?