BT (British Telecom) Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, e-mail and wi-fi.
The latest reports from users having issues in Derby come from postal codes DE21, DE23, DE1 and DE73.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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E-mail (16%)
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Wi-fi (14%)
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Phone (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Derby, England
The most recent BT (British Telecom) outage reports came from the following cities: Burton upon Trent, Derby, Nottingham, Swadlincote, Loughborough and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Burton upon Trent |
Internet | |
| Derby |
Internet | |
| Nottingham |
Internet | |
| Derby |
Internet | |
| Derby |
Wi-fi | |
| Nottingham |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
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Natalie || #SamBeard || ig envisionvirginracingfan
(@EnvisVirginFan) reported
from
Burton upon Trent, England
@f1broadcasting @FIAFormulaE @Eurosport_UK @BBCSport @btsport @QuestTV BT sport better get their shit together and comfirn a deal. I have a Eurosport sub with my BT Sport sub but I really enjoyed it on bt last year.
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk our broadband is appalling. Children homeschooled and parents working from home. We’re on the best package and still can only get 0.8 upload. Having to spend a fortune on data to get by. We don’t want to leave but we feel we have no choice now. We need a proper service.
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk hello, please can you help. We are on the best package but have appalling upload speeds. Difficult to homeschool and work with. Don’t want to leave you but have no choice. @WeAreOpenreach need to put us on a fibre roll out in this area. We have no options at the moment.
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My Name is Beth Anne
(@Bethannestagram) reported
from
Swadlincote, England
Every single time I move I have no end of problems with @bt_uk Anyone actually have good broadband suppliers that they recommend?
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Peter Williams
(@peter1910uk) reported
from
Hatton, England
@BTCare can someone please help, i am trying to login to my elderly granddads email, he is unsure of some of the security answers. Tried the help desk but no luck.
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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Jane Bell
(@eBayAnorak) reported
from
Swadlincote, England
. @bt_uk my 81 year old mother in law phone randomly rings around 2am for a month now, each time you say you've fixed it and it happens again. Bt said buy another phone, £38 later and another call at 2am this morning. It's not good enough! Please help stop this!
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Fiona Collins
(@FionafromYorks) reported
from
Beeston, England
@drchukovsky @SgSuzanneh @pennycarey63 @bt_uk They re-edited. It appears they've changed the word " real" to the word " birth", but still don't think that there any issue in YP contacting first family members alone, unsupported via social media!
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Alison Joyce
(@AJDressageDiva) reported
from
Swadlincote, England
@AnnePvanVliet @bt_uk Did you get this sorted? I’m running in circles with nobody helping. There are 10 pages of people with the same issue on the community board....
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Steven Alan Wilson
(@d79design) reported
from
Kilburn, England
Hey @BTCare our router keeps dropping connection. Can you help?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lulu Pine
(@Lulu_Pine) reported
@jepine1 @bt_uk This is beyond appalling, how is anyone supposed to successfully work from home with this level of service. Unbelievable that a company like BT are unable to keep to promises & rectify this problem they created in a timely manner.
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Fiona Mackenzie
(@mackenzie_fiona) reported
@bt_uk @M_Geraghty1970 Service doesnot work n you charge full price no refund
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McDragon
(@McRichDragon) reported
@bt_uk please get my business broadband sorted. Yet again, dropping out, slow, expensive....online fault reporting is useless 😡
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Karolina Matusik
(@stopchewingthat) reported
@bt_uk @OpenreachHelp at one point in my life I’d like to see you care for that one customer and help fix damaged cables so that my work & home life gets back to normal. No help, no updates, no understanding, no idea when we are back online. I’m fed up! You are the worst!!!!
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RTW 🏃🏼🚴🏼 🌍
(@RichTWarms) reported
Over a year into half the nation working from home, and when broadband goes down for over 20 hours (and counting) @NOWHelpTeam @OpenreachHelp can't tell you what the problem is, or when it might be fixed. Broadband is like water and electricity to us now @bt_uk Hopeless.
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TommehDoulton
(@DoultonTommeh) reported
@bt_uk @LiamJPalmer @andrewrobertso5 So many normal working people are paying your organisation good money for your product/service and you now think that entitles you to tell those customers how to think? BT and anybody involved with their ‘Hope United’ campaign deserve to be a target of hate, out of principle.
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MissBettyA
(@MissBettyA) reported
@bt_uk you have by far the worst customer service. Broadband was suppose to be activate yesterday, still none today, have been on hold for ages to try and speak to someone. How am I suppose to WFH in a pandemic with this crap service? #poorcustomerservice #btbroadband
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Kirsty
(@KandyKandy2013) reported
@bt_uk Yes. It was a completely new service. I'll get my husband to DM across now as he's the account holder.
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Darren
(@daz_jowsey) reported
@bt_uk I recently had a problem with my WiFi and you told me to disconnect one of the cables that went to the modem part. This worked, however for the last month or so, my Internet is constantly disconnecting, several times a day, most days. Is there anything you can do?
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Kat
(@Kimiikoo) reported
@bt_uk I’m still waiting for this call and not getting any happier. I didn’t speak to anyone yesterday morning despite what your records are showing, and I certainly haven’t given consent for my complaint to be closed. Please can someone call me by 11am today.