BT (British Telecom) Outage Report in Whatstandwell, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Whatstandwell, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Whatstandwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (15%)
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E-mail (8%)
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Phone (6%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Whatstandwell, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Chesterfield, Derby and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Derby |
Internet | |
| Matlock |
Internet | |
| Derby |
Phone | |
| Derby |
Internet | |
| Derby |
Total Blackout |
Community Discussion
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BT (British Telecom) Issues Reports Near Whatstandwell, England
Latest outage, problems and issue reports in Whatstandwell and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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Steven Alan Wilson
(@d79design) reported
from
Kilburn, England
Hey @BTCare our router keeps dropping connection. Can you help?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Alex Lewis Burton
(@MightyBurton) reported
from
Chesterfield, England
Have @btsport never seen anyone block a shot before? *******
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk hello, please can you help. We are on the best package but have appalling upload speeds. Difficult to homeschool and work with. Don’t want to leave you but have no choice. @WeAreOpenreach need to put us on a fibre roll out in this area. We have no options at the moment.
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk our broadband is appalling. Children homeschooled and parents working from home. We’re on the best package and still can only get 0.8 upload. Having to spend a fortune on data to get by. We don’t want to leave but we feel we have no choice now. We need a proper service.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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leigh.butler 💙
(@barmylad34) reported
from
Derbyshire, England
Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Johnson
(@Phillipjfry2021) reported
@btbusinesscare I have been calling for 2 days (over 4 hours) on the phone and can't speak to a UK call center about why its taking 3 months to fit FTTP to my property. I cant even get through to cancel? I am now paying for a service I haven't got? I received my HUB the next day
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Bob Davies
(@Uniqueideasuk) reported
@btbusinesscare @bt_uk Your wait times to be answered on Cloud Enquiry line is outrageous, very poor. They just do not answer. Another reason why we are cancelling our contracts with you. Just seems you do NOT CARE anymore!!!!!! Please do not blame COVID.
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Andy O'Brien
(@golferaob) reported
@bt_uk Just spoke with someone who said can’t provide it, no reason, that’s it he said, we can’t provide.Appalling disgusting customer service. Why send all bloody equipment out, surely checks should be done first. I will be showing you up as an organisation for what your worth.
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Darren Rogers
(@rogers_darren) reported
@bt_uk thanks for your great customer service today BT. Absolute appalling service. Your engineer can make the slot but you don’t tell us! We only find out by ring BT. Now we have to rebook with over a month wait. Where is your customer service?
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Neil Nimmo
(@Nimmo1492) reported
@OliviaAnko @bt_uk BT Openreach have a monopoly on installations, so they have absolutely no incentive to actually be decent. They're a bad joke of a company.
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Intatrim
(@intatrim) reported
@btbusinesscare no phone line since 22nd April - on line faults being closed Without the issue resolved! What about my customers? Business is tough enough!
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I've Never Seen Star Trek 🖖
(@Never_Seen_Trek) reported
@Nimmo1492 @OliviaAnko @bt_uk Of course the problem with not using BT lines is they have to install their own and they're not in every area yet, but where they do operate they're pretty decent
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Richard M.
(@MAT70X) reported
@BTBusiness @btbusinesscare we have problems & can't get through to you having been bounced from pillar to post - need help NOW
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Vivienne Pay
(@ViviennePay) reported
@hendopolis @bt_uk BT engineers couldn’t climb the pole to fix our broadband because it hadn’t been inspected for many years.
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Vicky Taylor
(@vogtaylor) reported
@bt_uk Hi, could I talk to someone please? We've only had our internet for a few days and it's just gone down - won't be fixed until Friday and I work remotely, we moved to BT expecting decent internet availability