BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Uttoxeter, Matlock and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Uttoxeter |
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| Matlock |
Phone | |
| Derby |
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| Derby |
Internet | |
| Derby |
Internet | |
| Matlock |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Stob Rone
(@stobrone) reported
from
Cheadle, England
If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Peter Williams
(@peter1910uk) reported
from
Hatton, England
@BTCare can someone please help, i am trying to login to my elderly granddads email, he is unsure of some of the security answers. Tried the help desk but no luck.
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Davie Donald
(@ddonald30) reported
@btbusinesscare 🤬Yet again broadband down in a business that is reliant on it for bookings and payments. 6 months we’ve had a case number to sort an issue and they keep cutting us off, 1 department has no clue what other is doing, it’s a disconnected organisation. We’ve spent hours on the phone
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Mirelle ✡️
(@JewishMirelle) reported
The appal8ng service from @BTCare continues unabated the credit they awarded me for appealing service has mysteriously vanished they have ended my service early for no reason before my new provider takes over. Do not I repeat do jotbtake broadband with BT you will regret it.
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Easy Life Plumbing
(@plumbing_easy) reported
@btbusinesscare I’ve already contacted your support team. They’ve raised a complaint, as usual, but I’m looking at 4 days without broadband or phones.
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Baillie Boy
(@euanb70) reported
Absolutely shocking service from @BTCare @bt_uk regarding my Mum's landlines being out of service for a MONTH. Don't make it easy for you to send a complaint email either. Sent email to address eventually given by call centre only for it to bounce back. Ridiculous!
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George Browning
(@GeorgeBrowning) reported
@bt_uk Why is the only way I can cancel a TV contract with you as my broadband provider to sit on the phone for over an hour while being charged per minute for the privilege? But you’ll let me upgrade online immediately? No chat, no email… @btsport #mobile
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Nick Hamlyn
(@NickHamlyn76) reported
@btbusinesscare why is your service so shocking? Had an issue ongoing since 15th August, still not resolved, been waiting for a manager to call back for 6 days! For a communications company you are useless at communicating!
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Ian Vincent Scott
(@Ianvincentscott) reported
@btbusinesscare Hi Beth I’ve been through that channel and no joy I’m not a happy bunny as I need the engineer to come back to the business asap to repair the damage they caused
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Andie.....
(@ANDREWBRUCE1962) reported
@BTCare cancel an appointment but don’t tell the customer ! Epic fail again awful deterioration in your company this last year shocking #CustService
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Access
(@FlexibleFwend) reported
If you had a drinking game where you had to down a shot everytime Ally McCoist used a superlative or some kind of hyperbole, your missus would be ringing Alcoholics Anonymous by half time. #LIVEVE #BTSport
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Sebster™🇾🇪 🇬🇧🇬🇧🇬🇧
(@Sebmeister) reported
@danbaker124 @UtdFaithfuls @SkySports BTSport was a far better and balanced broadcaster. TNT Sports isn't too bad. But there's always some sort of agenda by Sky Sports. They show the least amount of LIVE United games, the most LFC games per season. The only decent pundit they have is Roy Keane, rest are terrible