BT (British Telecom) outages and service status in Ashbourne, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
Full Outage Map
- BT (British Telecom) generated 0 outage signals in the last 24 hours around Ashbourne, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ashbourne, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby, and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Derby
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Internet | 22 days ago |
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Derby
|
Internet | 22 days ago |
|
Derby
|
Internet | 24 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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Kev Fletcher (@kevfletcher72) reported from Heage, England@btsport subscribed at the weekend but listening to #phildowd means I want to cancel straight away #refisperfect 🙄
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leigh.butler 💙 (@barmylad34) reported from Derbyshire, EnglandAnyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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James Baker (@james7baker) reported from Derbyshire, EnglandIf you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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Martin King (@MartinK1ng) reported from Derbyshire, EnglandI don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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James Baker (@james7baker) reported from Derbyshire, England@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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Chris (@PortlandLegend) reported from Leek, England@bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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James Baker (@james7baker) reported from Derbyshire, England@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Zoe Harrison (@zcherrybaby) reported from Derbyshire, England@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Stob Rone (@stobrone) reported from Cheadle, EnglandIf you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
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Bonnies29 (@sam_bon) reported from Derbyshire, England@bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?
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connersofficial™ (@connersofficial) reported from Leek, England2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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James Baker (@james7baker) reported from Derbyshire, England@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Rick Crawley (@RickCrawley) reported from Mayfield, England@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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Peter Williams (@peter1910uk) reported from Hatton, England@BTCare can someone please help, i am trying to login to my elderly granddads email, he is unsure of some of the security answers. Tried the help desk but no luck.
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b (@shelbybol) reported from Derbyshire, England@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Martin Roome (@MartinKunRoome) reported from Derbyshire, England@bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.
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chris holmes (@chrish11072) reported from Matlock, England@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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SeanMynyddLlangynidr 🏴 🇮🇪 🇵🇸 (@SeanLlangynidr) reported@bt_uk are a waste of human breath, and are Olympic standard liars. It's now the Communications Ombudsman, your service is an utter shambles.
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DebP (@dyson123) reported@GrahamH36921247 @John210750 @bt_uk I was switched to EE from BT(no choice given) &they've been fine.However,new prices look awful and as at end of contract considering a switch. A locally based firm is doing fullfibre for very good price but problem is think it would involve digging up garden. Nightmare isn't it?
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Faye Carter (@FayeLcarter) reported@bt_uk @bt_uk you've now sent me a text to say complaint closed with no way of even finding how to reply to the initial complaint YOU raised. I now have a WiFi extender, upgraded fibre broadband with instructions for a Smart Hub 3. Do I have a smart hub 3? Nope.
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Graeme Davis (@GraemeDavis) reported@bt_uk Thanks for responding. The situation is crazy. I just want to cancel and not rebook an engineer visit. It should be simple. But instead spend an age on the phone and escalate? It’s disproportionate for a simple task.
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Broden 🇬🇧♿✝️ (@Gavtaraysin) reported@bt_uk I can't get in my account because of your pass code system is sending out multiple pass codes which neither work, and now it says to wait or cancel. Cancelling does nothing to fix the problem. How long do I have to wait until the pass code system resets?
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Amy Lou (@Lashes_N_Ink) reported@bt_uk why do your representatives feel it is ok to hang up on elderly customers? I’ve been helping my nan with internet, told 2 different stories, didn’t show up on installation date, then told can’t do it because of careline, £95 offer revoked. Disgusting behaviour!
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Jac Dee 🇺🇦 (@Jacsplace3) reportedFinally, a customer service employee from @bt_uk is taking ownership of my complaint. Apologies offered by her. I have requested a timeline of everything to identify human error in ceasing the account. Agreed a plan to reinstate broadband & get a refund from @EE @BBCWatchdog
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RaeRubyRae (@RaeRubyRaeK) reported@bt_uk Now I can’t log into the website either without giving you my mobile number? What about someone who doesn’t have a mobile number? You’re actively discriminating against people who might not be fully digital. @Ofcom stop allowing BT to pull this crap!
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Paul stagg (@Staggly) reported@bt_uk @NRManc they’ve messed up everyone’s account - it be worried they are taking money from old customers so check your bank - they aren’t acknowledging the issue
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Graeme Davis (@GraemeDavis) reportedi’m trying and failing to report a broadband problem to @bt_uk - online is an endless loop to linecheck (fault found), chat message won’t open, phone sends to txt not a person, txt is a very long wait on a charged-for line. How does anyone ever contact BT?