BT (British Telecom)

BT (British Telecom) Outage in Ashbourne, Derbyshire, England

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours in Ashbourne, England

BT (British Telecom) Outage Chart in Ashbourne, Derbyshire, England 06/18/2021 08:15

June 18: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 67.15% Internet
  • Phone 11.32% Phone
  • Wi-fi 8.99% Wi-fi
  • E-mail 6.69% E-mail
  • Total Blackout 4.42% Total Blackout
  • TV 1.44% TV

BT (British Telecom) Outage Map Near Ashbourne, Derbyshire, England

The most recent outage reports and issues originated from Derby, Matlock, Tean, Leek, Ashbourne, Checkley, Cheadle and Uttoxeter.

United KingdomDerby Wi-fi
United KingdomDerby Internet
United KingdomDerby Total Blackout
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomDerby Internet

BT (British Telecom) in Ashbourne, England Comments

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BT (British Telecom) Issues Reports Near Ashbourne, England

Latest outage, problems and issue reports in Ashbourne and nearby locations:
  • BrambleMum 🌱💙Helen (@BrambleMum) reported from Matlock, England

    @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

  • barmylad34 leigh.butler 💙 (@barmylad34) reported from Derbyshire, England

    Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

  • Gharri74 Gillian Harrison (@Gharri74) reported from Parwich, England

    @bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

  • Gav1981 Gav (@Gav1981) reported from Derbyshire, England

    @bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?

  • chrish11072 chris holmes (@chrish11072) reported from Matlock, England

    @btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)

  • RickCrawley Rick Crawley (@RickCrawley) reported from Mayfield, England

    @bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.

  • shelbybol b (@shelbybol) reported from Derbyshire, England

    @bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!

  • connersofficial connersofficial™ (@connersofficial) reported from Leek, England

    2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬

  • MartinK1ng Martin King (@MartinK1ng) reported from Derbyshire, England

    I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Sandi_L_DS SandiDurnford-Slater (@Sandi_L_DS) reported

    @btbusinesscare Hope a whole team is coming because we’ve already had 3 engineers. All equipment has been replaced inside. Last @OpenreachHelp engineer said there’d been over 44,000 FEC errors on his test results. The problem is from the raised box on a pole outside to the exchange - not inside.

  • david_the_smith David Smith (@david_the_smith) reported

    @btbusinesscare Catherine has today emailed customer to say she has to cancel this latest order and then proceed with yet another new order and then confirm new dates for installation appointment. At least I now have an email address for her. How long can this go on?

  • fravedsa fravedsa (@fravedsa) reported

    @bt_uk I would be great if you told me why BT is blocking my EE order to progress. Any solution would be highly appreciated. Please avoid directing me to EE. I had a long chat with them during the last 1.5 months.

  • gilesshaxted Giles Shaxted (@gilesshaxted) reported

    @bt_uk Yes. My phone doesn't work when there is no power. Will BT refund me for down time due to the power companies outages? Or can I have a reliable copper line phone back please?

  • OnlyDads OnlyDads (@OnlyDads) reported

    @bt_uk Sorry - one more question. Did BT, at the time I was taking these contracts out mention the "long line" and that "errors" are likely? How many others in this part of Devon have issues with BT? cc @AnthonyMangnal1 PS. Internet just dropped out again.

  • Heccles94 Harry Eccles (@Heccles94) reported

    @bt_uk It appears they are not. I am aware BT and EE are the same company - and i am really stuck here and need a resolution urgently.

  • gilesshaxted Giles Shaxted (@gilesshaxted) reported

    @bt_uk a customer service rep told me that I could not opt out of digital voice. So I have it. As I have a copper line can I not have both? I live rurally and a power cut means I have zero comms now.

  • fravedsa fravedsa (@fravedsa) reported

    @bt_uk is blocking me to get FTTP from @EE by faking a "technical fault". The "technical fault" is that EE offers a better price (£6 month less) than BT. Shame. The issue starting on 29th April. Lame excuse for 1.5 months.

  • MikeeGipson MikeG (@MikeeGipson) reported

    @bt_uk I've already spoken to your support team but as by the time the service could be restored I'd be moving and I really don't want the switch to my new address to be messed up also I will have to live with it. Just don't mess up the move date and services...

  • jonnylonglegs1 Jon (@jonnylonglegs1) reported

    @bt_uk Done. Please, please help, I can’t work without my connection