BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Derby |
Internet | |
| Derby |
Internet | |
| Matlock |
Internet | |
| Derby |
Internet | |
| Ashbourne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Chris
(@PortlandLegend) reported
from
Leek, England
@bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Chris
(@PortlandLegend) reported
from
Leek, England
@bt_uk I need to raise a complaint
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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Dan
(@__DanRobinson) reported
from
Belper, England
******* @btsport is shocking
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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Stob Rone
(@stobrone) reported
from
Cheadle, England
If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
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Peter Williams
(@peter1910uk) reported
from
Hatton, England
@BTCare can someone please help, i am trying to login to my elderly granddads email, he is unsure of some of the security answers. Tried the help desk but no luck.
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Jill Martin World Champion Pasty Winner
(@TheTownKitchen1) reported
@bt_uk As new customers your openreach engineer has made a mess of our installation to the front of our home & damage on 30th April 2021 trying to get BT to get the engineer back to put things right is a complete nightmare & is now making me feel very ill!
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Phil Bradley
(@wolvesbradders) reported
@shewolf1877 @btsport Yep. Should but won’t. Even for home games I’d have to drive or leave after an hour of the game. Awful.
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Scott Robertson
(@scottymeuk) reported
@bt_uk hey. Having issues with FTTH at the moment, are there known issues in Newcastle? Getting less than 100Mbps, when it’s usually consistently 960Mbps.
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Daniel Blundell
(@bigdan89) reported
@btsport Will that come with no price increase for customer for 3 years too!!!
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Løu ⚽
(@ArsenaLouu) reported
@btsport @btsportfootball You're the worst sports broadcaster there's ever been, and that's in a world where Setanta Sports was a thing. Absolute tinpot station with C-tier, bias-loaded, banter-merchant pundits. Sitting through another 4 years of your crap is going to be painful.
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Antony Scerri
(@tonysblabla) reported
@bt_uk ok well i've done that but as i said already reported via phone which went off to do a line test and logged a fault against landline with problem of no send/receive calls BUT my landline is working just fine...anyway rolled the dice, see what it does this time
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Antony Scerri
(@tonysblabla) reported
@bt_uk James, looks like the router got its connection back about 5 mins ago. Curious as to any root cause on my line or was this part of work on the network?
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Antony Scerri
(@tonysblabla) reported
@bt_uk haha replied with "START" as instructed and immediately got txt back "I'm afraid we're closed...bla bla bla"...for a communications company its pretty poor service, had fault line go off on one, website giving me 404s and the usual run around, and of course no human on phone :(
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Susan Bookbinder
(@SuzyBookbinder) reported
@bt_uk 3rd visit by engineer - no contact or information - still getting outages, so are neighbours. Mini hub does not work. BT unreliable since October. Threatening my business. Please communicate with your customers. Please resolve the service we pay for.
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Stephen Crae
(@atarifari) reported
@bt_uk Crap, don’t touch with a barge pole