BT (British Telecom)

BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England

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The latest reports from users having issues in Ashbourne come from postal codes DE6.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ashbourne, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ashbourne, Derbyshire, England 09/17/2025 18:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Phone (11%)

    Phone (11%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ashbourne, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Ashbourne, Uttoxeter and Derby.

Loading map, please wait...
City Problem Type Report Time
United KingdomAshbourne Phone
United KingdomUttoxeter Internet
United KingdomDerby Internet
United KingdomDerby Total Blackout
United KingdomDerby Internet
United KingdomDerby Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Ashbourne, England

Latest outage, problems and issue reports in Ashbourne and nearby locations:

  • chrish11072 chris holmes (@chrish11072) reported from Matlock, England

    @btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

  • Gharri74 Gillian Harrison (@Gharri74) reported from Parwich, England

    @bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.

  • BrambleMum 🌱💙Helen (@BrambleMum) reported from Matlock, England

    @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

  • MartinKunRoome Martin Roome (@MartinKunRoome) reported from Derbyshire, England

    @bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

  • sam_bon Bonnies29 (@sam_bon) reported from Derbyshire, England

    @bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

  • Gav1981 Gav (@Gav1981) reported from Derbyshire, England

    @bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

  • barmylad34 leigh.butler 💙 (@barmylad34) reported from Derbyshire, England

    Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

  • MartinKunRoome Martin Roome (@MartinKunRoome) reported from Derbyshire, England

    @bt_uk I’m disgusted with everything that’s happened since I upgraded some of my services on 1/7. Are you *************** out of me on purpose? Embarrassed to be part of BT group. You look at my predicted bill and tell me you’ve not got me over a barrel with my pants down.

  • RickCrawley Rick Crawley (@RickCrawley) reported from Mayfield, England

    @bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • francoismariea8 Voltaire (@francoismariea8) reported

    @bt_uk Yes, in exactly the way I described. All I got was the standard you’ll get your money back, was told by your customer service you’ll get your money back but could be weeks (which is more than the 2-3 days it says on the text you sent )

  • Djwells212 DEAN WELLS ✌ (@Djwells212) reported

    YO @bt_uk don't email and text me saying my service is ready for use when I haven't even received my ******* hub! Stop using @RoyalMail when all they want is more money! Use some other carrier!! #aintpayingthismonths

  • _nickdale_ Nick Dale (@_nickdale_) reported

    @bt_uk @even_7_axiom I’ve also had this issue. Why is it going to take 2-3 days to refund?

  • chaoticsturdy chaoticsturdy_ (@chaoticsturdy) reported

    @bt_uk Report reported but it looks like after much looking and calls to people your service has gone down hard. Work from home and your online fault report says fixed by 10th? You need to provide an update for us

  • russellrace27 Russ Luke 🌹 (@russellrace27) reported

    That Michael Owen interview isn't the most maddening thing from @btsport today actually. They've taken my monthly fee actual 5 times today. No worries lads, just help yourselves!

  • chiragSharma_17 chirag.oct (@chiragSharma_17) reported

    If @rioferdy5 thinks that scoring goals was the problem yesterday then @btsport need to decide the terms asap on his punditry contract.

  • Glawseagle Glawseagle (@Glawseagle) reported

    @btcare wifi speed now continually dropped to less than 20mbps ... despite your assurances that my minimum guaranteed download speed will be 50 Mbps. please advise on fix .. and why this has happened? Thanks

  • whyteuk andy whyte 🏎 (@whyteuk) reported

    my @bt_uk broadband 'engineer visit' is now over a month late without a single proactive communication from bt. after 25 days, they elevated my complaints to 'complaint status', which apparently means they start to ignore me all together. advice: avoid bt at all costs. woeful.

  • Ross22mccallum Ross McCallum (@Ross22mccallum) reported

    @bt_uk hey could someone advise if there is still work being undertaken in the Kilwinning area (KA13)? My internet keeps dropping and my speed is way down ever since work was done on our street last week.

  • Hudson61600379 Hudson (@Hudson61600379) reported

    @bt_uk my broadband keeps drip yet you fix test says not?