BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Derby |
Internet | |
| Derby |
Internet | |
| Matlock |
Internet | |
| Derby |
Internet | |
| Ashbourne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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Chris
(@PortlandLegend) reported
from
Leek, England
@bt_uk I need to raise a complaint
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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Dan
(@__DanRobinson) reported
from
Belper, England
******* @btsport is shocking
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Chris
(@PortlandLegend) reported
from
Leek, England
@bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Peter Williams
(@peter1910uk) reported
from
Hatton, England
@BTCare can someone please help, i am trying to login to my elderly granddads email, he is unsure of some of the security answers. Tried the help desk but no luck.
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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Stob Rone
(@stobrone) reported
from
Cheadle, England
If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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John Fowlie
(@johnfowlie) reported
@btbusinesscare absolutely unacceptable service from BT this morning. New install of broadband has cut off phone lines completely with no one taking responsibility to reinstate them. As a pharmacy our phone line is essential and this failure is putting patients at risk
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MaxR013130
(@MaxR013130V2) reported
Wifi gone down for the second time in 5 minutes. Set my FM save upto auto save every 4 in game weeks so we lost 14 days worth of a save including fa cup 3rd round, 2 legs of the carabao cup semi final and 2 league games. Thank you and goodbye @bt_uk
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Mel
(@MelanieQuinn1) reported
@bt_uk Day 2 of my 4hour outage! Don’t tell me it was on while I slept and broke again this morning #StillNotHelpful
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Nigel Hutson 💙
(@hutson_nigel) reported
1/2 For what they charge, @bt_uk ought to give a good service. I called yesterday regarding an ongoing issue (third such call) and was told that @WeAreOpenreach would deal with it between 1-6pm. I would receive a confirmation text. Still waiting for the text, let alone Openreach
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Mel
(@MelanieQuinn1) reported
@bt_uk no internet again! BT bot says problem detected should be fixed in 4 hours…from when? Been off most of day already
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Ethan Taylor
(@EthanPartsExpo) reported
@bt_uk can you get someone to actually come and fix our internet. It works fine no issues 80% of the time. Then we spend days and or weeks suffering with like no speeds. Please this is a joke and a rip off quite frankly.
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Sarah Plant
(@DragonSprite) reported
@bt_uk Cheers James It was bad enough not knowing when our landline number was switched and who with, but it's been a blow losing internet as well&clearly not a protocol by the engineers to check everything is stable when we've been a BT package customer for years Thanks for checking in
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ann morgan
(@annmorg81594830) reported
@bt_uk first reported at 11.30 this morning L320ul area reply should be fixed within four hours !!! Broadband still down impossible to speak to an actual human 😡
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Greg Wallace
(@greg9rovers) reported
@bt_uk down again. Unbreakable? It's now been over 2 weeks since I've had an uninterrupted 24 hours with broadband. My advice to all my followers is to avoid @bt_uk like the plague. I've already steered one friend to PlusNet. They would have gone with Virgin if available for them
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kirsty dunlop
(@dunlop_kirsty) reported
I need broadband into my house this week after poor customer service from @bt_uk who can support? @EE @Onestream_UK