BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (15%)
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Phone (12%)
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E-mail (6%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby, Matlock, Ashbourne and Uttoxeter.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Matlock |
Internet | |
| Derby |
Internet | |
| Ashbourne |
Phone | |
| Uttoxeter |
Internet | |
| Derby |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Stob Rone
(@stobrone) reported
from
Cheadle, England
If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Polly Atkin
(@pollyrowena) reported
Bear in mind with the delay on eviction they might be in the property until July - so how can @bt_uk cancel their contract? Are they meant to live for 5 months without phone or internet whilst #workingfromhome? @allerdale can you do something to help?
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NYLonGirl (do-gooder)
(@NYLonGirl) reported
Hi @SkyHelpTeam Is barely one bar and frequently only 3G the best you can offer in the centre of York?? I’m hardly in up on the moors... An abysmal signal!! And @bt_uk being useless all day today, might just well spend money on pigeons instead of you two for the comms!!
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Michael H.
(@MichaelH14) reported
Karen Carney nailed it there - that was just such a stupid time and place to give away a free kick #Arsenal #ARSBEN #BTSport
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James...💙
(@JimmyCardiff) reported
@jimb_9 @domjoly @bt_uk Probably not my best choice of words I suppose. They'll never have the speed of full fiber networks.
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James Bird
(@jimb_9) reported
@JimmyCardiff @domjoly @bt_uk As I understand it, they've now been compelled to ...Openreach this is actually... To start building fibre infrastructure instead of tagging snazzy bits on the easy parts of the network. Who knows, 20, no, 30 years, we might have more than 1 choice for full fiber. 🤞
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Grant Norman
(@itsgrantnorman) reported
@btsport so yet again you’ve got that total idiot Savage in the program why do u think we want to her from him ?!??
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Blank
(@seagerdeluxe) reported
@bt_uk Happy to report that BT sorted my issue out for me today after replying to me.
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James Bird
(@jimb_9) reported
@JimmyCardiff @domjoly @bt_uk I mean, they aren't inferior in the way that they serve most properties... And all those named above have shitshocking customer service so there's also that.
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James
(@jamsum007) reported
@bt_uk my parents are in their 80’s and have been without their phone and broadband for a week. Each time they contact you, an automated message says an engineer will be with them tomorrow morning. Tomorrow never comes. Shameful service. Who can they complain to ASAP? Ofcom?
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Kim Boyle 🏆⭐️⭐️⭐️⭐️⭐️⭐️🏆
(@kimbosqpants) reported
@bt_uk hi guys, a few of the landline phone lines are not working in my Mums street in Cheltenham so far her and two neighbours have not dialling time, who would this be reported to please? My Mum is with Virgin but the other neighbours aren’t, thanks.