BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Derby and Leek.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Internet | |
| Derby |
Internet | |
| Derby |
Internet | |
| Derby |
Total Blackout | |
| Leek |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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🌱💙Helen
(@BrambleMum) reported
from
Matlock, England
@bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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leigh.butler 💙
(@barmylad34) reported
from
Derbyshire, England
Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Frewer
(@fruity_muffin) reported
Come on @bt_uk sort out the Internet, download speeds getting slower and slower and internet going off regularly,particularly a Friday evening, and your website down for maintenance too! Do you want to keep me as a customer or not?
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Simone Hancox
(@simonehancox) reported
@BTCare my line has apparently got problems and needs an engineer.I’m being told Wednesday which is unacceptable as our house needs to work on Monday!I pay to have guaranteed permanent cover! Help
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ItsMixyUK
(@itsMixyUK) reported
@bt_uk is there an issue with broadband in spalding area? Flashing pink light on router
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₂₈💎
(@Fabio28Carvalho) reported
btsport hate liverpool the commentators bias is awful
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Daniel J Mason
(@Djmason_2001) reported
@bt_uk How annoying so even though I owe the property since 19th august. And getting broadband with you on the 16th need to wait 3 weeks before I can use the service ?
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Coach Stephen Woolston
(@theswcoaching) reported
@bt_uk I have a complaint raised and am due to get a call back on Monday.
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Dave LFC Lloyd*
(@Davello23780407) reported
@PhilHendoFanCl1 @btsportfootball @btsport Terrible channel, it was the same against Newcastle. Their bias was unbelievable resulting in their lad getting mom over Elliott. Astounding
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Rose Atkinson
(@roseatkinson) reported
@bt_uk Issue was logged Thursday. Internet dropped out completely 8am yesterday, offline now for 24hrs. Also no landline. 4G unstable and we're feeling very isolated with little or no means of communication. Not heard anything from BT. Are engineers working on it?
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Sarah Ashley-Yates
(@sassyates) reported
@bt_uk No it doesn’t show as a service outage on here, but I don’t have land line so my account is connected to my mobile I went through diagnostics via Text help and they said area fault
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Andrew Hutton
(@liverpoolLfc07) reported
Had to turn the commentary down @btsport for the liverpool game cause of the trash biased and pathetic boring jesus