BT (British Telecom) Outage Report in Ashbourne, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Ashbourne, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ashbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Ashbourne, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Uttoxeter, Matlock and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Uttoxeter |
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| Matlock |
Phone | |
| Derby |
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| Derby |
Internet | |
| Derby |
Internet | |
| Matlock |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Ashbourne, England
Latest outage, problems and issue reports in Ashbourne and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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leigh.butler 💙
(@barmylad34) reported
from
Derbyshire, England
Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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Martin Roome
(@MartinKunRoome) reported
from
Derbyshire, England
@bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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🌱💙Helen
(@BrambleMum) reported
from
Matlock, England
@bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."
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Bonnies29
(@sam_bon) reported
from
Derbyshire, England
@bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?
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Martin Roome
(@MartinKunRoome) reported
from
Derbyshire, England
@bt_uk I’m disgusted with everything that’s happened since I upgraded some of my services on 1/7. Are you *************** out of me on purpose? Embarrassed to be part of BT group. You look at my predicted bill and tell me you’ve not got me over a barrel with my pants down.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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awen asgwrn🇺🇦🏴 🩺👩🏼🔧
(@awenior) reported
Since our regretful broadband “upgrade” by @bt_uk over a month ago, one of the many problems has been that we have been unable to use the Apps on BT tv. Really wish I could turn back the clock 😩
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Steve Wild
(@SteveWild) reported
@bt_uk should have gone live with internet on Friday 13th, yet we have had 1 broken hub - 1 hub replaced,no engineer showed up, no broadband, they can’t find account on system !!! cut off 4 times !!! 2 hours into call logs !!! #terrible
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Sue Lovell
(@acestorage) reported
@bt_uk can you explain why my in-laws who are both in their late 80’s have had no phone or internet for the past two weeks? BT have been contacted several times with ‘promises’ it will be dealt with, but to date they have no phone service. It’s winter, they need the phone
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Jonathan Tucker
(@Karmacode578) reported
@bt_uk Thanks for being so supportive when we are struggling to pay our bill. We will be cold and hungry so we can pay for your broadband instead of downgrading like we wanted for a cheaper version. Customer for 8 years and wont be renewing our contract when it ends. Hello sky.
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Mr. Fraud
(@Pippy_1988) reported
@mranthonyyarde @btsport At my boxing gym in florida, 8/14 of us are picking you. We believe you have the tools to cause beterbeiv problems. It's going to go 2 ways, you out boxing him and win or you outbox him and get clipped. Good luck champ,
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Marc ⚒🦉
(@FrenchyWHU) reported
@bt_uk The appointment failed AGAIN. beyond ridiculous customer support… one says it’s been booked then when no one turns up and I ask why they say it’s failed. Bye bye BT I’m no longer paying £55 a month for 5mbps internet 😡
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Ryan Ball
(@iRyanBall) reported
from
Desertmartin, Northern Ireland
@bt_uk is there issues with broadband in the BT45 Area? I’ve been without broadband for over 4 hours now.
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Paul Wright
(@PaulWri89662714) reported
@tiff_tv @btsport When the WRC comes back to the U.K. I’ll get interested. But as they seem to want to ignore the home of rallying, they use Grandma Cars (As bad as th BTCC) instead of hell breathing, smoke spitting cars I’ll pass thanks.
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Stephen Killick
(@SteveKills) reported
A great start to my day @btbusinesscare No landline for home or business use because no broadband. V poor signal for my mobile but checked on line to read the fault will be repaired by 02-02-23. Surely you are joking!
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John Matthews
(@UNDERCOVER_JM) reported
@bt_uk Why is your fault finding a complete waste of time? It’s actually unbelievable. A not happy customer.