BT (British Telecom)

BT (British Telecom) Outage Report in Heage, Derbyshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Heage, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Heage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Heage, Derbyshire, England 02/05/2026 11:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Heage, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Derby, Nottingham, Chesterfield, Ilkeston, Alfreton, Mansfield and Ripley.

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City Problem Type Report Time
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomNottingham Internet
United KingdomDerby Total Blackout
United KingdomChesterfield Internet
United KingdomIlkeston Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Heage, England

Latest outage, problems and issue reports in Heage and nearby locations:

  • Ashur_Stanley Ash Stanley (@Ashur_Stanley) reported from Sandiacre, England

    @bt_uk No luck it’s still slow, rebooted but nothing

  • zcherrybaby Zoe Harrison (@zcherrybaby) reported from Derbyshire, England

    @bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.

  • JazzKittenWendy Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    @Plusnet we're having problems with our @btsport channels through you. All the other channels are fine

  • steph_woodward1 Stephanie Woodward (@steph_woodward1) reported from Hucknall under Huthwaite, England

    @btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....

  • AnneRuddock Anne Ruddock (@AnneRuddock) reported from Heanor and Loscoe, England

    @bt_uk receiving absolutely appalling service from you. Told you on 8/7/19 I was moving home. Broadband meant to be working on 19/7/19 in new home. After several phone calls to you still no broadband and no one seems to care. Promised call backs don’t happen Might just cancel.

  • JazzKittenWendy Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    What's going on with your channels @btsport all other channels are fine, yours are broken up with terrible reception

  • Gertlet Amanda Nadin (@Gertlet) reported from Whatstandwell, England

    @samcritch85 @bt_uk Awful situation 😡

  • simon_ferrar Simon Ferrar (@simon_ferrar) reported from Derbyshire, England

    so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk

  • andytoon30 andrew anthoney 🍋 (@andytoon30) reported from Mansfield Woodhouse, England

    @btsport is there an option to mute the biased commentary team? Don’t mind the crowd noise but the commentators are shocking! #nufc. However we have been terrible too, everything we worked hard on for nothing

  • Charlotte_halll Charlotte H (@Charlotte_halll) reported from Chesterfield, England

    @btsport fix the app!

  • RichardCusackBM Richard Cusack (@RichardCusackBM) reported from Horsley, England

    Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport

  • FionafromYorks Fiona Collins (@FionafromYorks) reported from Beeston, England

    @drchukovsky @SgSuzanneh @pennycarey63 @bt_uk They re-edited. It appears they've changed the word " real" to the word " birth", but still don't think that there any issue in YP contacting first family members alone, unsupported via social media!

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 14 in the no BT  Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.

  • craftyandcute Joanna (@craftyandcute) reported from Derbyshire, England

    Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.

  • MartinK1ng Martin King (@MartinK1ng) reported from Derbyshire, England

    I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • GiseleRyan Gisele Ryan (@GiseleRyan) reported

    @bt_uk most awful experience that has crippled my business by cancelled orders, no internal communication and ongoing failures BT COMPLAINT ID number: IMP108913902 #terribleforbusiness

  • julie_adidem Julie Draper (@julie_adidem) reported

    @bt_uk can send me a dongle so I can get 4g service while they investigate but they won’t unless I upgrade to a more expensive package and longer contract. Tell me @bt_uk why should I pay more for a service you are currently failing to provide (since October)

  • RichardOwen77 Richard Owen (@RichardOwen77) reported

    My advice is never, ever get broadband from BT Business @BTBusiness @btbusinesscare . If you get an intermittent fault like we did, their broken support system will fail and leave you in utter despair. Hours wasted explaining a year long fault to different people...

  • One7TOut One7TOut (@One7TOut) reported

    Speed issues are still ongoing, have been since November, another engineer booked but can't start until Monday which is unacceptable; I have completely lost all patience with this now. Complaint open with @bt_uk, complaint open with @OpenreachHelp not that I'm expecting it to

  • sweetlyfeofmine harmonyreigns (@sweetlyfeofmine) reported

    @bt_uk So disappointed with the service my 79 year old dad has received. He has been without a telephone line for 1 week. Was told today he will have a service back on 9/2.... and you seriously think he will want to renew a contract with you. What a completely demoralising experience

  • timhardinguk Tim Harding (@timhardinguk) reported

    @bt_uk Don’t think I know of a worse company at answering phone calls for customers than BT, as a customer for 26 years. It’s time to finally leave. I’d like to say it’s been fun ! but I’d be telling lies !!!!

  • samw1048 Samuel Welsh (@samw1048) reported

    @bt_uk Your network is awful it keeps disconnecting my WiFi hub so I get not WiFi

  • Rocknrollhobo Gareth (@Rocknrollhobo) reported

    @BTCare I have been without internet for nigh on 8 hours now when the issue should have been fixed by 1336. Can someone help and update me as to what’s going on please?

  • NozzaMN Marc (@NozzaMN) reported

    @RainbowsEnd69 @BTCare @OpenreachHelp Is there a website online where it says that they’re supposed to be installing fibre broadband? I’m probably being stupid but can’t remember where it is

  • rhycecopley1 rhyce copley (@rhycecopley1) reported

    @btsport WHY DO I PAY TO HAVE THREE SCREENS WHEN YOU CONSTANTLY KICK OFF ANY SCREEN WHEN ONLY ONE IS OPEN. Paying 20 quid a month for this ****