BT (British Telecom) Outage Report in Heage, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Heage, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Heage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Heage, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Chesterfield, Mansfield, Ilkeston, Nottingham, Derby and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Internet | |
| Chesterfield |
Wi-fi | |
| Mansfield |
Internet | |
| Ilkeston |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Heage, England
Latest outage, problems and issue reports in Heage and nearby locations:
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk hello, please can you help. We are on the best package but have appalling upload speeds. Difficult to homeschool and work with. Don’t want to leave you but have no choice. @WeAreOpenreach need to put us on a fibre roll out in this area. We have no options at the moment.
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk Hello, BT here. We're sorry it's taking longer than we thought to fix your fault. The engineers need to do some further work on your line and this is scheduled for 21/01. We'll be back in touch on 23/01 with an update. What time today? VOL013-555360829507
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Steven Alan Wilson
(@d79design) reported
from
Kilburn, England
Hey @BTCare our router keeps dropping connection. Can you help?
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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scottbcomedyuk
(@scottbcomedyuk) reported
from
Beeston, England
@bt_uk our broadband is appalling. Children homeschooled and parents working from home. We’re on the best package and still can only get 0.8 upload. Having to spend a fortune on data to get by. We don’t want to leave but we feel we have no choice now. We need a proper service.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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leigh.butler 💙
(@barmylad34) reported
from
Derbyshire, England
Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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John Blood
(@bloody56) reported
from
Clifton, England
@bt_uk bt needs to do something to fix the abysmal track fault on its website. It's a complete waste of time. It tells you nothing other than you reported it. Fault in progress (we aim to fix this by the end of date 4 working days away). You have to ring up for an explanation.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Darran wall
(@Darranwall1) reported
still awaiting a call, told on Friday openreach were coming today to fix broadband told line would complete today neither have happened again this was supposed to have happened on the 18th Jan we have had no business calls since then . @btbusinesscare @BTGroup @btbusinesscare
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Sarah Ilott
(@sri5308) reported
@bt_uk I do still need some help please
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Beth Thomas
(@bt184) reported
@bt_uk 2. To your advisor they were rude and hung up when I asked for their name. Is this really how you treat new customers?
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Russell Milner
(@RussellMilner6) reported
@bt_uk 2 weeks after joining you, internet that drops by the min! 3 engineers in 3 days and today’s went to the van at 11am and disappeared!! Complaint ignored, no manager call back as promised. Additional TV box faulty from day 1 and 2 x incorrect replacement boxes sent out!!!
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YanTheMan
(@Levantino098) reported
@TheFergusonWay Honestly @btsport Fix up, how is he not the the main commentator for PL and CL games? He shits on Darren Fletcher and that clown Steve Mcmanaman, 0 premier league bias as well
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Vincenzo Franco
(@vmfranco92) reported
@bt_uk Ash, I have still yet to get a call back on this complaint. I have not had my contract reverted & the 14 day cooling off period will soon expire. I’ve filled out a webform to cancel as well #210202-000714. Having been a customer of BTs over last 10 yrs I’m pretty disappointed. V
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David Shapiro
(@DavDisis) reported
@btsport just what is it with the amateurish coverage and appalling commentators like Karen Carney ? Not in any way because she is is a woman , purely because she is awful . This week ..”Ben Arfa...” ?? To name just one gaffe !!
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Beth Thomas
(@bt184) reported
@bt_uk twice they've now hung up on me. So your engineer can't be bothered to do their job and your advisors hang up if you have a complaint. Wow, quality service you provide
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Chris Close
(@CloseTurkey) reported
@bt_uk It really shows to with the terrible customer service. Passed through to 3 different call handlers and told I cannot downgrade my package to reduce monthly outgoings. You snapped my hand off when I wanted to increase
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Ali Malsher
(@AliMalsher) reported
@Ofcom @bt_uk can you confirm how we contact you about an emergency situation BT are not addressing properly.