BT (British Telecom) Outage Report in Heage, Derbyshire, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Heage, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Heage, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map Near Heage, England
The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Derby, and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston
|
Phone | 7 days ago |
|
Ilkeston
|
Internet | 14 days ago |
|
Ilkeston
|
Wi-fi | 16 days ago |
|
Derby
|
18 days ago | |
|
Mansfield
|
Wi-fi | 23 days ago |
|
Ilkeston
|
Internet | 1 month ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Heage, England
Latest outage, problems and issue reports in Heage and nearby locations:
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Sweettweets #ScrapSerco #3.5% (@KavitaOHara) reported from Beeston, England@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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James Baker (@james7baker) reported from Derbyshire, England@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Gillian Harrison (@Gharri74) reported from Parwich, England@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker (@james7baker) reported from Derbyshire, England@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker (@james7baker) reported from Derbyshire, England@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker (@james7baker) reported from Derbyshire, England@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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James Baker (@james7baker) reported from Derbyshire, EnglandAwful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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John Blood (@bloody56) reported from Clifton, England@bt_uk Hello, BT here. We're sorry it's taking longer than we thought to fix your fault. The engineers need to do some further work on your line and this is scheduled for 21/01. We'll be back in touch on 23/01 with an update. What time today? VOL013-555360829507
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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James Baker (@james7baker) reported from Derbyshire, EnglandIf it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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scottbcomedyuk (@scottbcomedyuk) reported from Beeston, England@bt_uk our broadband is appalling. Children homeschooled and parents working from home. We’re on the best package and still can only get 0.8 upload. Having to spend a fortune on data to get by. We don’t want to leave but we feel we have no choice now. We need a proper service.
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John Blood (@bloody56) reported from Clifton, England@bt_uk bt needs to do something to fix the abysmal track fault on its website. It's a complete waste of time. It tells you nothing other than you reported it. Fault in progress (we aim to fix this by the end of date 4 working days away). You have to ring up for an explanation.
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James Baker (@james7baker) reported from Derbyshire, England@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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Steven Alan Wilson (@d79design) reported from Kilburn, EnglandHey @BTCare our router keeps dropping connection. Can you help?
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leigh.butler 💙 (@barmylad34) reported from Derbyshire, EnglandAnyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?
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James Baker (@james7baker) reported from Derbyshire, EnglandIf you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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🌱💙Helen (@BrambleMum) reported from Matlock, England@bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."
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scottbcomedyuk (@scottbcomedyuk) reported from Beeston, England@bt_uk hello, please can you help. We are on the best package but have appalling upload speeds. Difficult to homeschool and work with. Don’t want to leave you but have no choice. @WeAreOpenreach need to put us on a fibre roll out in this area. We have no options at the moment.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Daf (he/him) (@heyimdaf) reportedHi @bt_uk - we signed up for a broadband/TV package 2 weeks ago and no sign of router or TV box, & we can't get into our online account as the email we signed up with was previously used for a BT email 10+ years ago. Any idea how to fix?
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Andrea H Woodward (@AndreahWoodward) reported@bt_uk Hi, what's the problem with the Internet in the YO30 area please?
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Emma C Griffiths (@Emz_Griffiths) reported@bt_uk please could you let me know why I keep getting an error message, when I log in to see my personal deals please? I’ve been a BT customer for years & years 😭 thanks.
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David Fink (@david_fink) reported@bt_uk just DM’ed you a query about my bill - seems to be massively higher than expected and not reflect any of the account changes I made last month. Pls can you help? Thanks!
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Wizz (@Wizz57058652) reported@bt_uk is there a network issue in the DN33 area? Internet is incredibly slow atm. Getting around 2mb/s compared to the usual 75
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ⱤØ₵₭₵ⱧɆ₣ (@fab4records) reportedSadly, I'm moving from @bt_uk to another broadband provider because of dropout problems. I've had an email from them saying I will owe £152.34. Today I've had a call & text from them asking if there is anything they can do for me (?). I feel regret although it's not my fault!😑
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Lauren Wood (@WoodLauren89) reported@bt_uk Hi. My bill was more than I was expecting this month. Could someone please break it down for me?
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co5design (@co5design) reported@bt_uk Can you give me a call please - this issue still hasn't been sorted out despite assurances. DM'd my number
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Rachael Bartlett (@rachaelb157) reported@bt_uk I can’t believe that you have failed me for the 4th time in the last 10 days. Failed to identify the fault; failed to turn up; sent the wrong type of engineer; failed to turn up again. And you won’t escalate my case. I’ve been very nice, reasonable and calm. PLEASE fix it!
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James (@jamclarkey) reported@mrsunnymatharu @bt_uk To expand the BT Smart Hub 2 phone port is a ata like interface. BT's Digital Voice service requires the use of the smart hub 2 as that has specific config and implementation securely inside. If you want to have a non DV phone elsewhere then you you would require the DV adaptor.