BT (British Telecom) Outage Report in Heage, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Heage, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Heage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near Heage, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Heanor, Nottingham, Ilkeston, Matlock, Sutton in Ashfield, Mansfield, Chesterfield, Ripley and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Heanor |
Phone | |
| Heanor |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Heage, England
Latest outage, problems and issue reports in Heage and nearby locations:
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Wendy Kirkland
(@JazzKittenWendy) reported
from
Chesterfield, England
@Plusnet we're having problems with our @btsport channels through you. All the other channels are fine
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Stephanie Woodward
(@steph_woodward1) reported
from
Hucknall under Huthwaite, England
@btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@btsport is there an option to mute the biased commentary team? Don’t mind the crowd noise but the commentators are shocking! #nufc. However we have been terrible too, everything we worked hard on for nothing
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Charlotte H
(@Charlotte_halll) reported
from
Chesterfield, England
@btsport fix the app!
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Wendy Kirkland
(@JazzKittenWendy) reported
from
Chesterfield, England
What's going on with your channels @btsport all other channels are fine, yours are broken up with terrible reception
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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Fiona Collins
(@FionafromYorks) reported
from
Beeston, England
@drchukovsky @SgSuzanneh @pennycarey63 @bt_uk They re-edited. It appears they've changed the word " real" to the word " birth", but still don't think that there any issue in YP contacting first family members alone, unsupported via social media!
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Tara
(@Gablesgreen134) reported
@bt_uk to sort out my cable being reconnected! I have to deal with a text bot trying to diagnose my issue when I know what the issue is! What a joke!
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Michael Phillips
(@michael231195) reported
@bt_uk how long is the internet going to be down for in the SP5 area? It’s been over 24 hours so far and no contact or updates.
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IF I MAY
(@IFIMAY4Now) reported
@bt_uk have been trying for several days to get thru to yr call centre with no success. Nor can online chat help. Even your complaints dept aren’t taking calls! I want to cancel our Account with immediate effect. How is it acceptable that a telecommunications Co won’t take calls?
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Fi Tomkin
(@Fi_Tomkin) reported
@bt_uk HELP. I have two cut off elderly parents who live alone. We are very worried and it feels like no-one at BT is able to help at all. Order placed in July 'accidentally' disconnected in August and now have neither phone or data. This is no way to treat people! Terrible
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Danuel Robertson
(@Danuel141) reported
@bt_uk The service is an absolute mess. Didn’t refund my months bill due to no internet for 7 days. Went to upgrade to full fibre can even send the new hub out in time for the engineers to install.
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Danuel Robertson
(@Danuel141) reported
@bt_uk The service is an absolute mess. Didn’t refund my months bill due to no internet for 7 days. Went to upgrade to full fibre can even send the new hub out in time for the engineers to install.
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Michael Phillips
(@michael231195) reported
@bt_uk how long is the broadband going to be down for in the SP5 area? It’s been over 24 hours and had not contact or updates.
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Scott Morgan ⚔️💚💗
(@MrScottMorgan) reported
@bt_uk Why are you so terrible? Like seriously? I’ve been waiting AN HOUR to talk to someone about my 75 year old parents overpriced broadband with you! I can’t wait on hold any longer. What is going on!?
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Emma Bennett
(@EmmaBen75793932) reported
@bt_uk seriously!! Been trying. to get through to the broadband cancellation line since 8.00am this morning, keeps telling me to call back tommorow!! I’m sure il get the same message tommorow. just want to cancel !!!
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Gareth Jones 🏴
(@JonesiOnTwittah) reported
Why is it, about once a year, for no obvious reason at all, your internet just goes down, and then you've to wait days for an engineer? Drives me insane, and their half-arsed attitude to getting it back up and running for you 😠 @bt_uk