BT (British Telecom) Outage Report in Heage, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Heage, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Heage and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (17%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Heage, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Nottingham, Sutton in Ashfield, Mansfield, Chesterfield, Ripley, Derby and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Nottingham |
Wi-fi | |
| Nottingham |
TV | |
| Sutton in Ashfield |
||
| Ilkeston |
Internet | |
| Nottingham |
TV |
Community Discussion
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BT (British Telecom) Issues Reports Near Heage, England
Latest outage, problems and issue reports in Heage and nearby locations:
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@btsportfootball @btsport @GaryLineker you wouldn’t mind if you were not paying £25 a month for it but can BT Sport get the crowd noise on please ? Same average service as last week
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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Gillian Harrison
(@Gharri74) reported
from
Parwich, England
@bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@ProducerScott It’s a @btsport issue they had the same issues last week #villageservice
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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jacquie lynas
(@jaksta1) reported
@bt_uk no service on my phone in SY11 what is going on
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Alex (アレックス）
(@FantasticUser) reported
@bt_uk Okay. Will take up with ombudsman and cancel my BT and move to a different service. Thank you.
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ʚ ray ɞ 💌
(@starlightrays) reported
Been told by @bt_uk we can't book a repair for damage @OpenreachHelp did to my property without paying for the damage we didn't cause, make it make sense
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Steve Parsons
(@ParaScience) reported
@bt_uk Any idea why the broadband speeds have dropped so badly in West Wales since this morning's internet outage?
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Gill Dickinson
(@GillDickinson) reported
@bt_uk Want to find out how to sign up to broadband with you for a new-build property. I'm not currently a customer but online chat won't let me proceed unless I input a BT phone number.
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Paul Greasby
(@greasby_badger) reported
@bt_uk Hi I’m not a bt customer but could you assist me either extending the range of a router or moving it
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Stephen
(@wnkly) reported
Thanks to Jack at @bt_uk. Broadband and phone line repaired less than 24 hours of reporting problem. Great service.
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Anne Graham
(@AnnaGra65143872) reported
@bt_uk Well the planet is in trouble then. You severed my line and promised daily refunds within 30 days. That was 18 Oct. Today 30 Nov. Can't even do the simple stuff.
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Alex (アレックス）
(@FantasticUser) reported
@bt_uk The person I spoke with didn’t give me the option even though I asked to speak with a manager. They said they would submit a complaint. I said we need the internet online yesterday. It doesn’t seem fair as this was an error on the Bt side
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Nicole Stephenson
(@NicoleS58205101) reported
@bt_uk I've been paying for a service for the last 2 years that I have not been receiving or subscribed too ! And now I have no WiFi connection for the last 48 hours loss of earnings paid over £600 more then I should of over 2 years and told I'd be refunded months ago ! WOW!