BT (British Telecom) Outage Report in Matlock, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Alfreton, Chesterfield, Ripley, Heanor and Matlock.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Alfreton |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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Charlotte H
(@Charlotte_halll) reported
from
Chesterfield, England
@btsport fix the app!
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Stephanie Woodward
(@steph_woodward1) reported
from
Hucknall under Huthwaite, England
@btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....
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Chelsea Nicholson
(@ChelseaRebecca8) reported
from
Brimington, England
@bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
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Call the Martini Police
(@JohnBarcock) reported
from
Barlborough, England
Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.
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Wendy Kirkland
(@JazzKittenWendy) reported
from
Chesterfield, England
@Plusnet we're having problems with our @btsport channels through you. All the other channels are fine
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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steve wilson
(@stevewi33162905) reported
@AntheaJ47 @bt_uk @PopTelecom Go Lebara mobile for £3.50 a month as temp measure through moneysavirngexpert. no contact and tether to other devices. Then cancel when up and running again. 1 months cancellation notice
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Anthea 🌼🌷🇬🇧
(@AntheaJ47) reported
@DamainWard @bt_uk @PopTelecom I can only take to dispute resolution once 8 weeks have passed with no agreement, or a 'deadlock' situation is established. They're refusing to waive the termination fees even though they failed to meet contractual obligations. Someone has actually just replied to me. Miracles!!
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Dan Price
(@danjamesprice) reported
@bt_uk I was told over the weekend that my compliant had been accelerated and I would hear something within 72 hours again very poor and again costing me more money...
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Ann Palmer
(@AnniePShoreham) reported
@bt_uk So having waited four days for the engineer, you’ve sent somebody with no experience of Halo 3, no access to the service failures over the last few days and no progress has been made. This may be a case of mis-selling and I raised a formal complaint on Sunday VOL013-574182961262
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Ks
(@shimlahp007) reported
@bt_uk Why .. because it’s not accurate information- u keeping tweeting “can you DM us” then turning into a bot or automated even more frustrating exchange down a dead end road...#BT
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SparkyDuck 🐸
(@SuperSparkyDuck) reported
@bt_uk Do you know what's better than having to wait for an engineer to fix an issue? Having no contact from an engineer and my appointment being cancelled without my knowing? Then being on hold for 15 minutes to be told we'll book you in for tomorrow.
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Richard Cripps
(@RichCripps) reported
@bt_uk you’re replacing a telegraph pole outside our house. With so many people working from home might it have been courteous to let those effected know that WiFi will be going down? #CustomerService
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Tracey Jamieson
(@jamieson_tracey) reported
@bt_uk After speaking to at least 5 people and being promised my broadband would be connected on 17th March, I'm still without broadband and can't seem to get any further. I'd appreciate some help. Thank you.
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Richard Cripps
(@RichCripps) reported
@bt_uk if replacing a telegraph pole that will take WiFi down; with so many people working from home would it not be courteous to let those effected know
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Sarah
(@twobytwo74) reported
@bt_uk They couldn’t tell me what the problem was or when I could re book installation so have had to cancel.