BT (British Telecom)

BT (British Telecom) Outage Report in Matlock, Derbyshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Matlock, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Matlock, Derbyshire, England 02/16/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Matlock, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Chesterfield and Alfreton.

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City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomChesterfield Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • BrambleMum 🌱💙Helen (@BrambleMum) reported from Matlock, England

    @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

  • Gharri74 Gillian Harrison (@Gharri74) reported from Parwich, England

    @bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

  • MightyBurton Alex Lewis Burton (@MightyBurton) reported from Chesterfield, England

    Have @btsport never seen anyone block a shot before? *******

  • barmylad34 leigh.butler 💙 (@barmylad34) reported from Derbyshire, England

    Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

  • d79design Steven Alan Wilson (@d79design) reported from Kilburn, England

    Hey @BTCare our router keeps dropping connection. Can you help?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

  • chrish11072 chris holmes (@chrish11072) reported from Matlock, England

    @btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

  • Gav1981 Gav (@Gav1981) reported from Derbyshire, England

    @bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

  • jfagej Jason Fage (@jfagej) reported from Chesterfield, England

    @ProducerScott It’s a @btsport issue they had the same issues last week #villageservice

  • sam_bon Bonnies29 (@sam_bon) reported from Derbyshire, England

    @bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?

  • james7baker James Baker (@james7baker) reported from Derbyshire, England

    @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • AaronCreweUK Aaroncrewe (@AaronCreweUK) reported

    @bt_uk Dear BT, we've just been informed, 4-months on, that you now need to dig up the road. Surely that assessment could have been established within the week? Sorry, but you wouldn't survive 2 minutes within the SME world with this level of service.

  • charbel_g charbel gereige (@charbel_g) reported

    @bt_uk looks like BT internet is down?

  • benmelling Ben Melling (@benmelling) reported

    @bt_uk @OpenreachHelp you are so unbelievably useless it’s untrue, we have been without internet for over a month now and you have not done anything to help in the slightest

  • Jimmy88222788 Jimmy (@Jimmy88222788) reported

    @btsport You took the champions league from out tele. you greedy bastards and pump up the prices don't you start with you're high morals bull crap

  • LFCryanryan Ryan (@LFCryanryan) reported

    @btsport “Until we secure the rights to the ESL games...” You’re just annoyed that the clubs got greedier than you. You pay over a billion to show CL games & are just worried that no one will want to watch it next season. All of this just emphasises how horrible football has become.

  • jobes45 Jobesy53 #premierleagueiscorrupt (@jobes45) reported

    @SkySportsNews Question for sky. Will u be bidding for the rights to screen super league or not . If not come out against it . @btsport are u also bidding for the rights to screen this stupid idea ???

  • Pablo8485 paul flett (@Pablo8485) reported

    @bt_uk if you guys can find a way to give me access to all four ports on the router I'm gonna have to consider leaving @virginmedia resigned with virgin on Friday CS hangs up on me today after finding out they laid the incorrect cable to my house causing years of problems.

  • wickeeeen Paul W (@wickeeeen) reported

    @MichaelBensonn @boxingscene Nothing new. HBO and Showtime collaborated for Tyson-Lewis. It can be done. I will definitely go to #BTSport for #FuryJoshua; their pundits are better and their commentator is world class. Adam Smith is bloody awful.

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @bt_uk It's cheaper just to plug your mobile phone into your computer as a hotspot. BT offered to supplement our 3MBPS 'broadband' service (which runs over copper that was put in by the General Post Office) with an £80 box. But you can get the same throughput for £20 from your mobile

  • lee_o_85 lee o (@lee_o_85) reported

    Oh and thank you @bt_uk I can’t actually get any hotspots where I am. So no internet. Thank you for nothing and thank you for not actually caring about your customers or doing anything to actually help me #badservice #legalconmen #whydidichange