BT (British Telecom) Outage Report in Matlock, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Matlock come from postal codes DE4.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (57%)
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Wi-fi (15%)
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E-mail (12%)
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Phone (9%)
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Total Blackout (5%)
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TV (2%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Ripley, Matlock, Dronfield, Chesterfield and Tibshelf.
| City | Problem Type | Report Time |
|---|---|---|
 Ripley |
Wi-fi | |
| Matlock |
||
| Matlock |
Internet | |
| Dronfield |
Internet | |
| Ripley |
Internet | |
| Chesterfield |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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Charlotte H
(@Charlotte_halll) reported
from
Chesterfield, England
@btsport fix the app!
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Chelsea Nicholson
(@ChelseaRebecca8) reported
from
Brimington, England
@bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@btsportfootball @btsport @GaryLineker you wouldn’t mind if you were not paying £25 a month for it but can BT Sport get the crowd noise on please ? Same average service as last week
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Stephanie Woodward
(@steph_woodward1) reported
from
Hucknall under Huthwaite, England
@btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....
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Call the Martini Police
(@JohnBarcock) reported
from
Barlborough, England
Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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soph v. 1.8
(@sophb66) reported
@bt_uk can someone please tell me why my wifi is severely lagging and slow today? It’s shocking, it is affecting every app. I pay for decent WiFi it would be nice to get what I pay for.
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Mark Barnett
(@mbarnett87) reported
Karen Carney is an awful commentator / pundit. There are plenty of other female commentators who could do a much better job. #BBC, @btsport, @btsportfootball, @primevideosport
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Charles Culbertson
(@charles_farles) reported
from
Isleornsay, Scotland
@DedeMac @bt_uk Another example of @bt_uk fobbing off their customers. Reported faults in the village have been “fixed” but keep recurring. If you would listen to your customers your network would improve and customer satisfaction would improve.
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Anfractuous
(@AnfractuousOne) reported
@damiendavis @realpaulsmith @bt_uk Thanks much appreciated. I assume the thin grey cable going from the outside box is the same one that comes out above the skirting on the inside box? I assume that is the Fibre and the inside box then converts to standard network cable. Thanks again.
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John Kenealy
(@JohnKenealy17) reported
@tonythemanc @btsportfootball @btsport Am a liverpool fan, that tackle was a red. Liverpool could not hit a barn door at 2 paces, front 3 are very very poor no excuses. 2017/18 and 18/19 and 19 to summer 2020 they were knocking 3 4 and 5 in week in week out, since there main assist has gone last summer Coutinho ****.
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S Michail
(@smichail89) reported
@OpenreachHelp Can you help me with a fault on our line that @btbusinesscare say you were looking into yesterday? As always, @btbusinesscare not responding to emails or messages, so we’re left completely isolated and unclear on what’s happening. You’re destroying our business.
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Dede MacGillivray
(@DedeMac) reported
@bt_uk broadband connectivity problems for several households in our village. Each gets treated in isolation on calling when the problem is clearly with the box, hard to get this through to customer service: teacher trying to teach, 87 yr old trying to keep in touch, come on BT.
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Justin Leonce
(@JustDaFacts7) reported
I need another broadband provider as my current provider @bt_uk are not providing a good service at all. My mini hub struggles to play YouTube let alone allow me to work and the customer service i have received is shocking.
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Nigel Atter MSc
(@nigel_atter) reported
@bt_uk Well the broadband is broken here - right now
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John Cosgrove 🇪🇺
(@DrJohnCosgrove) reported
@bt_uk It's not a big deal for me as I can use Vodafone, but I wanted to check I wasn't misusing your service, and to make you aware. Thanks again for your help