BT (British Telecom)

BT (British Telecom) Outage Report in Matlock, Derbyshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Matlock, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Matlock, Derbyshire, England 02/15/2026 06:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Matlock, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Chesterfield and Alfreton.

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City Problem Type Report Time
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomChesterfield Internet
United KingdomIlkeston Internet
United KingdomIlkeston Internet
United KingdomIlkeston Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • CraigHammerton Craig Hammerton (@CraigHammerton) reported from South Normanton, England

    @bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone

  • Charlotte_halll Charlotte H (@Charlotte_halll) reported from Chesterfield, England

    @btsport fix the app!

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!

  • simon_ferrar Simon Ferrar (@simon_ferrar) reported from Derbyshire, England

    so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk

  • shelbybol b (@shelbybol) reported from Derbyshire, England

    @bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!

  • MartinK1ng Martin King (@MartinK1ng) reported from Derbyshire, England

    I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service

  • JazzKittenWendy Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    @Plusnet we're having problems with our @btsport channels through you. All the other channels are fine

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.

  • craftyandcute Joanna (@craftyandcute) reported from Derbyshire, England

    Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice

  • steph_woodward1 Stephanie Woodward (@steph_woodward1) reported from Hucknall under Huthwaite, England

    @btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.

  • zcherrybaby Zoe Harrison (@zcherrybaby) reported from Derbyshire, England

    @bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!

  • JohnBarcock Call the Martini Police (@JohnBarcock) reported from Barlborough, England

    Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too

  • RichardCusackBM Richard Cusack (@RichardCusackBM) reported from Horsley, England

    Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport

  • ChelseaRebecca8 Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    @bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 14 in the no BT  Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.

  • Gertlet Amanda Nadin (@Gertlet) reported from Whatstandwell, England

    @samcritch85 @bt_uk Awful situation 😡

  • RickCrawley Rick Crawley (@RickCrawley) reported from Mayfield, England

    @bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • holshooke Hols Hooke (@holshooke) reported

    @bt_uk My grandad has been awaiting an important call from the hospital, they have poor mobile signal as live in the middle of nowhere and it’s really disgusting customer care! I’m shocked!

  • RandallNortham Randall Northam (@RandallNortham) reported

    Why do @bt_uk switch you over to Digital Voice - no choice - then give you a 1571 service - even though you’ve got an answer phone on your BT landline - and then make it so difficult to get rid of it? Can you get in touch to ask them? Only by wasting an afternoon.

  • tuk485 Paul (@tuk485) reported

    @bt_uk Just had a letter confirming your massive price hikes this month. Can’t wait to finish my contract so I can cancel my line that I am forced to have for your super slow internet. Glad I use my Starlink connection so I can be part of the 21st century!

  • sjholland87 Scott (@sjholland87) reported

    @bt_uk any time scale on the fix for the TV box?

  • carolinegibb Caroline Gibb (@carolinegibb) reported

    @bt_uk . Our BT TV thinks it’s March 4th today. Tried switching on and off ( modem and box) . Trying to find a solution, been on hold for a long time. Can you suggest any solution please

  • carlyon1965 JD (@carlyon1965) reported

    @bt_uk Not happy at all continually getting letters at my new house in old owners name asking for return of equipment. Rang up and advisor not interested at all poor service

  • jonimle N (@jonimle) reported

    @bt_uk My internet has barely worked for two weeks now and I am unable to work from home. This is UNACCEPTABLE. Two engineers cane and nothing has worked so it is clearly an issue from your end or the routers you provided and I’ve been trying to contact BT all morning

  • brookeswrites Nicholas Brookes (@brookeswrites) reported

    @OpenreachHelp @BT_uk tell me they can't do anything - as you'll simply rebuff their complaint. You tell me I'll have to talk to BT - without attempting to provide any explanation or update. Nice little system the two of you have worked out #zeroaccountability

  • dbcallum Callum and 104 others (@dbcallum) reported

    @bt_uk We have been having issues with our internet in Winchester for the last 2 days now, so have my fellow uni friends in their house, is there any updates on when this is going to be fixed/ whats going on?

  • ZachSmi11413899 Zach Smith (@ZachSmi11413899) reported

    @bt_uk hi can you help my I’ve joined your service and can’t seem too get my channels I’ve subscribed too! Ipc6001 error not impressed on the first day dread too think how it going too go!