BT (British Telecom) Outage Report in Matlock, Derbyshire, England
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The latest reports from users having issues in Matlock come from postal codes DE4.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Ripley, Heanor, Ilkeston, Matlock, Chesterfield and Dronfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ripley |
Internet | |
| Heanor |
Phone | |
| Heanor |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Chelsea Nicholson
(@ChelseaRebecca8) reported
from
Brimington, England
@bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
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Stephanie Woodward
(@steph_woodward1) reported
from
Hucknall under Huthwaite, England
@btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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Rick Crawley
(@RickCrawley) reported
from
Mayfield, England
@bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Call the Martini Police
(@JohnBarcock) reported
from
Barlborough, England
Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@ProducerScott It’s a @btsport issue they had the same issues last week #villageservice
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Charlotte H
(@Charlotte_halll) reported
from
Chesterfield, England
@btsport fix the app!
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@btsportfootball @btsport @GaryLineker you wouldn’t mind if you were not paying £25 a month for it but can BT Sport get the crowd noise on please ? Same average service as last week
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Carrick
(@TheMarkCarrick) reported
@btsport Please bring back @RobbieSavage8 and @DFletcherSport this #ItsANumbersGame is ****!
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Lucinda
(@Lucinda__Willis) reported
@bt_uk There’s a Priority Services Register for gas/elec and I’ve been advised that there’s something similar for broadband suppliers. I need to make sure that they will be prioritised for repairs should there be issues as they rely on their broadband e.g. calling for help in a fall. Ta
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Chris Bates
(@ChrisBatesMaths) reported
@bt_uk But we’ve already had one text saying it’ll already be up and running as a temporary measure and that deadline has passed already. We need a solution sorted today; daughter has school work to do, I have work that needs to be online; the wife currently cannot work from home.
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lee o
(@lee_o_85) reported
@bt_uk It’s just something else I can add to my complaint. I’ve had nothing but trouble ever since I arranged to switch to you. Wish I hadn’t bothered. Can’t wait for my contract to be up so I can find a new supplier
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Jason Pope
(@Jason_Pope) reported
@realadamsharpe @bt_uk Hi, any progress on this? I have the same issue. Thanks
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Prof Jonathan Pitches
(@jpitches68) reported
Funny that the 'cancel your free subscription' to #Britbox button is just off the screen on the @bt_uk account pages...
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Christine Browne
(@KrisbeBrowne) reported
@bt_uk Thank you for the info on the update. I do appreciate he's got a 4g mini hub which has kept him going in some respects. I just wanted to raise the issue of what a disaster it's been. It was supposed to be just a simple homemove. My daughter's was done in a couple of hours.
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Craig Dennis
(@craigmdennis) reported
@Trev_Morris @bt_uk @virginmedia Thankfully they let him out of his contract (after a lot of fighting). I'll never go near them, that's for sure.
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Christophe Caron
(@XtofCaron) reported
@bt_uk and the useless customer service continues. Wife was called and offered a morning or afternoon appointment for the engineer to come on Tuesday. Obv, chose the morning since we should already have internet since yesterday.
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lee o
(@lee_o_85) reported
@bt_uk Also do you have an email address for your complaints team as I don’t have any faith that the person who originally logged my complaint on the phone will have put all the details