BT (British Telecom)

BT (British Telecom) Outage Report in Matlock, Derbyshire, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Matlock, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Matlock, Derbyshire, England 01/14/2026 04:30

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Matlock, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Alfreton, Chesterfield, Ripley, Heanor and Matlock.

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City Problem Type Report Time
United KingdomIlkeston Total Blackout
United KingdomIlkeston Internet
United KingdomIlkeston Wi-fi
United KingdomIlkeston Wi-fi
United KingdomIlkeston Wi-fi
United KingdomIlkeston Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!

  • Gertlet Amanda Nadin (@Gertlet) reported from Whatstandwell, England

    @samcritch85 @bt_uk Awful situation 😡

  • ChelseaRebecca8 Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    @bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.

  • KeirNFFC Keir (@KeirNFFC) reported from Hucknall under Huthwaite, England

    Robbie Savage is the worst commentator I’ve ever heard #BTSport #EuropaLeagueFinal

  • craftyandcute Joanna (@craftyandcute) reported from Derbyshire, England

    Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.

  • zcherrybaby Zoe Harrison (@zcherrybaby) reported from Derbyshire, England

    @bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!

  • __DanRobinson Dan (@__DanRobinson) reported from Belper, England

    ******* @btsport is shocking

  • AnneRuddock Anne Ruddock (@AnneRuddock) reported from Heanor and Loscoe, England

    @bt_uk receiving absolutely appalling service from you. Told you on 8/7/19 I was moving home. Broadband meant to be working on 19/7/19 in new home. After several phone calls to you still no broadband and no one seems to care. Promised call backs don’t happen Might just cancel.

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @bt_uk renewed b/b contract 3/6/19, cost £25.49 month. Now you're charging £41.99 month and say the order number I have is not correct and valid. Looks like you will lose this customer because of your inefficient ways

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.

  • mybriteside Tony Lormor (@mybriteside) reported from Heanor and Loscoe, England

    Again, poor service from @bt_uk, I think that's a complaint every month I have been with you now

  • steph_woodward1 Stephanie Woodward (@steph_woodward1) reported from Hucknall under Huthwaite, England

    @btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....

  • JazzKittenWendy Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    What's going on with your channels @btsport all other channels are fine, yours are broken up with terrible reception

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 14 in the no BT  Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.

  • JazzKittenWendy Wendy Kirkland (@JazzKittenWendy) reported from Chesterfield, England

    @Plusnet we're having problems with our @btsport channels through you. All the other channels are fine

  • Charlotte_halll Charlotte H (@Charlotte_halll) reported from Chesterfield, England

    @btsport fix the app!

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice

  • RichardCusackBM Richard Cusack (@RichardCusackBM) reported from Horsley, England

    Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.

  • Khanson33Karl karl (@Khanson33Karl) reported from Ironville, England

    @bt_uk problem with the line and . So no broadband or phone . So we phone British telecom only to speak to someone that’s not British and can’t understand. British telecom sort yourselves out . And hire people we can understand with out making us frustrated

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • 1212Pete Pete (@1212Pete) reported

    @bt_uk Spoke to them on the phone today. That's where the £50.99 offer came from, which is pretty poor. Asked about downgrading broadband and TV options, but "the best they could do" was £50.99. New BT customers: under £30. Add on a TV package, say £36ish. But offered £50+ 🫤

  • JohnCJNation John Nation (@JohnCJNation) reported

    @bt_uk just waited for 20 minutes on the phone and then cut off at 9.00pm. Poor choice of pop music while waiting too. Have a good evening, will ring you tomorrow with my complaint, I am sure you will agree it will wait?

  • SuperSam25 Trader Sam (@SuperSam25) reported

    @btsport Arsenal vs Zurich match, can you fix the sound so that annoying drummer isn’t so loud please

  • BertramsL Bertrams Lukstins (@BertramsL) reported

    @bt_uk @JacksonInsane 1 week without the broadband working at all, engineers not showing up, 20-30 min wait times on the phone support.

  • Hayley_Westcott Hayley Westcott (@Hayley_Westcott) reported

    @bt_uk Thank you so much for your help. Tasha on Twitter and Cameron who gave me a call today were so helpful - fixing the problem with our BT box within 24 hours of initially making contact. I was promised a phone call and got one. Super friendly too 👍🏻

  • ScouserInYork Matthew 🇺🇦 (@ScouserInYork) reported

    @virginmedia what's the best number to call to discuss installing ? I've taken out a package today. As you can see @bt_uk have left me with no internet. I work from home and I'm also recovering from spinal surgery so any help bringing the install forward would be appreciated👍

  • Boba95873618 Boba (@Boba95873618) reported

    @btsport Your BT Sport app is buffering loads tonight. Might as well be using a dodgy site. No internet issues either. All other apps working fine.

  • JonesiOnTwittah Gareth Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@JonesiOnTwittah) reported

    @bt_uk Give me this then seeing as my internet is actually broken! 😠

  • Philcoops Phil Cooper (@Philcoops) reported

    @bt_uk Once again problems with my service. This is getting tedious. I tried to tape the Baseball last night and got just 28seconds

  • BertramsL Bertrams Lukstins (@BertramsL) reported

    @JVDyne @bt_uk My broadband has been down for 7+ days here, engineers don't show up and mobile data hardly works. Phone support queue is 30+ min wait every time. Except it to be way longer than the 19th of November, switching providers will be faster.