BT (British Telecom) Outage Report in Matlock, Derbyshire, England

Problems in the last 24 hours in Matlock, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (6%)
• TV (1%)

Live Outage Map Near Matlock, England

The most recent BT (British Telecom) outage reports came from the following cities: Ilkeston, Chesterfield, and Dronfield.

City	Problem Type	Report Time
Ilkeston	Phone	8 days ago
Chesterfield	Wi-fi	9 days ago
Chesterfield	TV	13 days ago
Chesterfield	Phone	13 days ago
Chesterfield	Phone	14 days ago
Chesterfield	Phone	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

• 
  James Baker (@james7baker) reported 44 seconds ago from Derbyshire, England

  @DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.

• 
  Steven Alan Wilson (@d79design) reported 3 minutes ago from Kilburn, England

  Hey @BTCare our router keeps dropping connection. Can you help?

• 
  Bonnies29 (@sam_bon) reported 8 minutes ago from Derbyshire, England

  @bt_uk your online chat on your app is useless. Kept getting connected and 6+ times got chat ended. Guess my question / problem is too difficult for them?

• 
  James Baker (@james7baker) reported 9 minutes ago from Derbyshire, England

  @mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad

• 
  James Baker (@james7baker) reported 11 minutes ago from Derbyshire, England

  @bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing

• 
  James Baker (@james7baker) reported 11 minutes ago from Derbyshire, England

  @bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec

• 
  leigh.butler 💙 (@barmylad34) reported 13 minutes ago from Derbyshire, England

  Anyone else having trouble with BTTv going off this evening in the Derby area? @bt_uk or is that just me?

• 
  James Baker (@james7baker) reported 15 minutes ago from Derbyshire, England

  @bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers

• 
  Martin Roome (@MartinKunRoome) reported 16 minutes ago from Derbyshire, England

  @bt_uk I’m disgusted with everything that’s happened since I upgraded some of my services on 1/7. Are you *************** out of me on purpose? Embarrassed to be part of BT group. You look at my predicted bill and tell me you’ve not got me over a barrel with my pants down.

• 
  🌱💙Helen (@BrambleMum) reported 20 minutes ago from Matlock, England

  @bt_uk we're changing supplier away from BT and getting a new phone number. The text BT have sent is odd "We recently called to let you know another customer wants to take over the phone line at your address on 18-Jun-2021. Please reply YES if you're OK..."

• 
  Kate Rogers 🇺🇦🇪🇺🌿 (@katelouise02) reported 22 minutes ago from Chesterfield, England

  I’ve filled in a feedback form on your website. He was in a BT Openreach van but think that’s you rather than @bt_uk? I needed to get to work (and I’d forgotten my snow shovel after clearing the road this morning!) so this was a huge help. He’s a credit to your company.

• 
  James Baker (@james7baker) reported 33 minutes ago from Derbyshire, England

  @bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service

• 
  Alex Lewis Burton (@MightyBurton) reported 34 minutes ago from Chesterfield, England

  Have @btsport never seen anyone block a shot before? *******

• 
  James Baker (@james7baker) reported 41 minutes ago from Derbyshire, England

  @mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience

• 
  James Baker (@james7baker) reported 42 minutes ago from Derbyshire, England

  @mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it

• 
  Martin Roome (@MartinKunRoome) reported 46 minutes ago from Derbyshire, England

  @bt_uk hi. Having subscription channel issues on the BT TV package I’ve recently upgraded too via the employee intranet. It had all been ok but now they’ve gone. My confirmation monthly bill wasn’t quite right also. Could you check please. Thanks.

• 
  James Baker (@james7baker) reported 51 minutes ago from Derbyshire, England

  If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care

• 
  James Baker (@james7baker) reported 52 minutes ago from Derbyshire, England

  If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up

• 
  James Baker (@james7baker) reported 53 minutes ago from Derbyshire, England

  Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.

• 
  Gillian Harrison (@Gharri74) reported 54 minutes ago from Parwich, England

  @bt_uk my husband died January 2020, logged onto the account today as you still have his email as the login and it addressed me by his name. So for 12 months you’ve been emailing a dead person. I rang last Year to change the contract to myself and provided death details.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Webb (@Spiderwebby2904) reported 8 minutes ago from Romford, England

  Feel so bad for @takanakagami30 so unlucky after such a great weekend. The future is looking bright tho. #BTSport #MotoGP

• 
  Lord Mess (@stevemessenbird) reported 12 minutes ago from Normandy, England

  I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

• 
  Jason Fage (@jfagej) reported 17 minutes ago from Chesterfield, England

  @ProducerScott It’s a @btsport issue they had the same issues last week #villageservice

• 
  Antoni Chmielowski (@AntoniChm) reported 17 minutes ago from Southport, England

  @bt_uk how long until the national broadband problem gets fixed? TIA

• 
  Graham Burton (@TruckSM24) reported 20 minutes ago from Blackburn, England

  @bt_uk a communication company that doesn’t know the meaning of the word. Disgraceful service.

• 
  Adam Zimmer (@AdamDZimmer) reported 22 minutes ago from Scleddau, Wales

  @btsport @bt_uk answer you phone!!!!!!!!!! 12 hours ago you said the problem was fixed,this is the 4th call I'm making with over 2hr45m on call or hold today and still no solution!!!!

• 
  Rich Powell (@TheRichPowell) reported 23 minutes ago from Resolven, Wales

  Good to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Let’s hope the viewing rates go down and you see seance absolute grabbers!

• 
  Geoff Knight (@GeoffKnight3) reported 24 minutes ago from Yeovilton, England

  @bt_uk Had a phone message saying an email account is to be discontinued. You changed the password a while back and I could never get it to work properly. Your support people weren’t interested.

• 
  Christopher Dawson (@chrisdawson72) reported 27 minutes ago from Stirling, Scotland

  @bt_uk can you tell me why you are still sending emails saying my bill is ready and I’ve cancelled my direct debit when I closed my account with you 3 months ago? For a communications company your own is terrible.

• 
  United (@RED_MUFC_69) reported 30 minutes ago from Rochdale, England

  @bt_uk @GavinRoss01 Mine also not working. Entered my sky viewing card into website and payed but it’s not come through!!!!!!!!!!!!!!!