BT (British Telecom) Outage Report in Matlock, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and phone.
The latest reports from users having issues in Matlock come from postal codes DE4.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Matlock, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (60%)
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Wi-fi (14%)
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Phone (11%)
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E-mail (6%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map Near Matlock, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Matlock, Chesterfield, Dronfield, Ilkeston, Alfreton, Derbyshire, Ashbourne, Ripley and Heanor.
| City | Problem Type | Report Time |
|---|---|---|
 Matlock |
Phone | |
| Chesterfield |
TV | |
| Matlock |
Internet | |
| Dronfield |
Internet | |
| Matlock |
Internet | |
| Matlock |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Matlock, England
Latest outage, problems and issue reports in Matlock and nearby locations:
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@bt_uk renewed b/b contract 3/6/19, cost £25.49 month. Now you're charging £41.99 month and say the order number I have is not correct and valid. Looks like you will lose this customer because of your inefficient ways
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice
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Tony Lormor
(@mybriteside) reported
from
Heanor and Loscoe, England
Again, poor service from @bt_uk, I think that's a complaint every month I have been with you now
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karl
(@Khanson33Karl) reported
from
Ironville, England
@bt_uk problem with the line and . So no broadband or phone . So we phone British telecom only to speak to someone that’s not British and can’t understand. British telecom sort yourselves out . And hire people we can understand with out making us frustrated
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Zoe Harrison
(@zcherrybaby) reported
from
Derbyshire, England
@bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!
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Wendy Kirkland
(@JazzKittenWendy) reported
from
Chesterfield, England
@Plusnet we're having problems with our @btsport channels through you. All the other channels are fine
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Anne Ruddock
(@AnneRuddock) reported
from
Heanor and Loscoe, England
@bt_uk receiving absolutely appalling service from you. Told you on 8/7/19 I was moving home. Broadband meant to be working on 19/7/19 in new home. After several phone calls to you still no broadband and no one seems to care. Promised call backs don’t happen Might just cancel.
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Dan
(@__DanRobinson) reported
from
Belper, England
******* @btsport is shocking
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.
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Wendy Kirkland
(@JazzKittenWendy) reported
from
Chesterfield, England
What's going on with your channels @btsport all other channels are fine, yours are broken up with terrible reception
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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Chelsea Nicholson
(@ChelseaRebecca8) reported
from
Brimington, England
@bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.
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Stephanie Woodward
(@steph_woodward1) reported
from
Hucknall under Huthwaite, England
@btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....
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Andy Morgan
(@andy_morgan1956) reported
from
Somercotes, England
@bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.
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Amanda Nadin
(@Gertlet) reported
from
Whatstandwell, England
@samcritch85 @bt_uk Awful situation 😡
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Charlotte H
(@Charlotte_halll) reported
from
Chesterfield, England
@btsport fix the app!
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Richard Cusack
(@RichardCusackBM) reported
from
Horsley, England
Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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Joanna
(@craftyandcute) reported
from
Derbyshire, England
Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.
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Lindsey
(@ljt_letstalk) reported
from
Ilkeston, England
@bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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John Miller
(@johnmooredge) reported
@btbusinesscare @BTGroup @MoneyTelegraph. 18 days without broadband and no help forthcoming from BT!5 properties without internet. BT ‘complaints specialists’ no help. What can we do???
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kirsten tinman
(@kirsten_t) reported
@bt_uk @OpenreachHelp So no call back from BT. I called BT, no update, no call back. Who can help me!?!?
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Jane wheelband
(@JaneWheelband) reported
@bt_uk my patience is wearing thin need an update !! being pushed from one person to another can someone own my issue!!!!!
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Robert Smith
(@RobertS45261451) reported
@bt_uk @JeSuisTinkerbel Probably not relevant, but why are providers allowed to put their prices up mid contract? It makes a mockery of the word. Who would agree to a contract in which the provider can charge whatever they like while the customer is locked in for 18 months or whatever?
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Loeske Kruuk
(@LoeskeKruuk) reported
@bt_uk @bt_uk Still no action on this! We contacted BT & were told we would be called back, but again the promised phone calls (from a 'manager') never happened. This is an elderly couple in a remote area who need access to a telephone for medical issues. PLEASE can you fix it? @Ofcom
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MJK123321
(@england88888) reported
@madison52574691 @bt_uk Yep in the same position here! I am hearing loads of other people who ordered last week got there dispatch emails yesterday and this morning, mine still says being picked in warehouse. It’s terribly slow service.
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Norton Support
(@NortonSupport) reported
@bt_uk Hi there! We are here to help. Please send us a Direct Message if you have any issue with Norton. We will help you to sort it out. -Indrajeet
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Darren Hatherley
(@DarrenHatherley) reported
@bt_uk I will never ever order another thing from your organisation ever again… After 2.5 months of multiple conversations, orders and time wasted…. We are no where… you need to train your staff better!
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Denisa Mlacovská
(@DMlacovsk) reported
@bt_uk Hi, I am having a problem with internet for three days. I had an appointment for today between 1-6pm. The lady from BT left note that I can do it only at 17:30. Today engineer called me at 2:44 that he js there. I call to BT and they tell me that is not possible after 5?
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John Smith
(@thejohnsmith) reported
Tech pals. Question for you: @bt_uk won't let me split my Wi-Fi signal between 2.4 & 5 GHz - I have a smart hub 2 and it's made working from my studio really difficult - is there a workaround box or dongle that would allow me to choose 5GHz? Thank you.