BT (British Telecom)

BT (British Telecom) Outage Report in Matlock, Derbyshire, England

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The latest reports from users having issues in Matlock come from postal codes DE4.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Matlock, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Matlock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Matlock, Derbyshire, England 12/13/2025 03:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Matlock, Derbyshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Chesterfield, Ilkeston, Ripley, Heanor, Matlock and Dronfield.

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City Problem Type Report Time
United KingdomChesterfield Wi-fi
United KingdomIlkeston Internet
United KingdomRipley Internet
United KingdomHeanor Phone
United KingdomHeanor Internet
United KingdomIlkeston Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

  • Charlotte_halll Charlotte H (@Charlotte_halll) reported from Chesterfield, England

    @btsport fix the app!

  • zcherrybaby Zoe Harrison (@zcherrybaby) reported from Derbyshire, England

    @bt_uk we are having severe connection issues this morning is there an issue in the DE22 region we have of course done all the usual checks!

  • shelbybol b (@shelbybol) reported from Derbyshire, England

    @bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!

  • jfagej Jason Fage (@jfagej) reported from Chesterfield, England

    @btsportfootball @btsport @GaryLineker you wouldn’t mind if you were not paying £25 a month for it but can BT Sport get the crowd noise on please ? Same average service as last week

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk still no line extremely vulnerable OAP with no telephone available, no lifeline service, medical probs. Been Over 36 hours now #verypoorservice

  • JohnBarcock Call the Martini Police (@JohnBarcock) reported from Barlborough, England

    Typical @bt_uk service, put 30 days notice to leave in a few days ago and now my fibre is suddenly 1/3 of the speed it should be. I’m still paying for this you know! 50mb below my ‘stay fast’ guarantee too

  • craftyandcute Joanna (@craftyandcute) reported from Derbyshire, England

    Appalled that @bt_uk are so uncaring in the event of a death in the family. Closing down an email account that I need to access to help sort my darling dad’s many other accounts is so unhelpful and causing me undue distress at the worst possible time. Will never use them again.

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice

  • RickCrawley Rick Crawley (@RickCrawley) reported from Mayfield, England

    @bt_uk hi, my fttp broadband speed is very erratic and generally below my guarantee. Been like this since end September. There was a service problem reported in my area, but said resolved 4 days ago. Have restarted hub twice. No improvement.

  • CraigHammerton Craig Hammerton (@CraigHammerton) reported from South Normanton, England

    @bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @bt_uk Look😠 I've got a good deal and will stick with it. What I don't want is offering something that is twice what I pay now! We the customer aren't stupid.

  • Gertlet Amanda Nadin (@Gertlet) reported from Whatstandwell, England

    @samcritch85 @bt_uk Awful situation 😡

  • steph_woodward1 Stephanie Woodward (@steph_woodward1) reported from Hucknall under Huthwaite, England

    @btsport trying to cancel mt BT Sports for 2 days now, phone constantly rings out, no other way of contact , how do I go about cancelling....

  • ljt_letstalk Lindsey (@ljt_letstalk) reported from Ilkeston, England

    @bt_uk please help. Yesterday booked engineer, it was cancelled 2 mins later as linefault repair. Still down, unable to contact 81yr old Mum who lives alone, her lifeline system linked to phone line, we need a resolution now!

  • Lovemebird Sharooby 🌹🇪🇺🌍 (@Lovemebird) reported from Ilkeston, England

    @bt_uk Day 14 in the no BT  Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.

  • ChelseaRebecca8 Chelsea Nicholson (@ChelseaRebecca8) reported from Brimington, England

    @bt_uk imagine BT promising a call back after the disaster yesterday. First agent failed to sort account out and lied. Second agent put the phone down on me and the third agent promised me a call at 10:30am. No call.

  • andy_morgan1956 Andy Morgan (@andy_morgan1956) reported from Somercotes, England

    @BTGroup @bt_uk No help needed but please don't offer me a 'deal' that is nearly double my current cost. It's almost as if you think your customers are stupid.

  • simon_ferrar Simon Ferrar (@simon_ferrar) reported from Derbyshire, England

    so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk

  • MartinK1ng Martin King (@MartinK1ng) reported from Derbyshire, England

    I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service

  • RichardCusackBM Richard Cusack (@RichardCusackBM) reported from Horsley, England

    Poor from BT not allowing the fight to be viewed on Sky Q Mini boxes having paid £25 😩 @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • GarethOHare3 Gareth O’Hare (@GarethOHare3) reported from Belfast, Northern Ireland

    @cambridgebarber @bt_uk Seems your getting positive support there, hope all works out

  • SNurse1882 Steve (@SNurse1882) reported

    @virginmedia your lads been out today to do some pre installation work (that I wasn't aware of). Now @bt_uk saying there's a major fault externally and can't be fixed until 30th and both customer care centres telling me there's nothing they can do. How is that right?

  • landscapes365 Photography Skye (@landscapes365) reported

    @bt_uk It's okay, we have a designated agent who is dealing with this problem. It has been ongoing since May...

  • TheRichVoices Rich (@TheRichVoices) reported

    @bt_uk Thought you should know there seems to be an issue with setting up DDs through the Android app. It doesn't save the details. Been with you for years using the same account to pay with no issues, but the last 2 payments failed. Setting DDs up through the website seems fine

  • cambridgebarber Wee Seán the Barber (@cambridgebarber) reported

    @bt_uk That's the showing at both hub and disc. Problem worse than before as hub is still not reaching the room. Need another disc to connect to the already installed disc BT gave me.

  • sjmlynch Stephen (@sjmlynch) reported

    @cambridgebarber @bt_uk I actually had that issue a few days ago. This is going to sound ridiculous but I unplugged everything from walls etc for 5 minutes. Rebooted and it returned much much better. However mine been here for a while. Yours being set up today doesn’t sound good

  • MikeSimmonds Mike Simmonds (@MikeSimmonds) reported

    @jmmgee @bt_uk I don’t work for them but myself and and another were able to dig around the internet to find actual information. Service providers and Openreach have provided no actual information just estimates that’s keep moving.

  • SNurse1882 Steve (@SNurse1882) reported

    Hey @bt_uk @virginmedia glad to see you're both as feckless as eachother 👍 having people come unannounced to dig up my front garden pre-installation only for it to knock out my existing broadband. Cheers 👍 customer service proving an absolute joke too 👏

  • collee1979 Collee1979 (@collee1979) reported

    @bt_uk What's going on with the Broadband outage around the Worthing area? I'm going to need to know if I will have to make arrangements to go into the office to be able to work properly.

  • Noel_odonnell1 Noel (@Noel_odonnell1) reported

    @bt_uk can i get a job? as a fault tech? just so i can fix my aunts phone(2months broken) or will @SkyGroup hire me so i can get her to join #BT disgrace of a service