BT (British Telecom) Outage Report in Alfreton, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Alfreton, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Alfreton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Alfreton, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Mansfield, Nottingham, Ilkeston, Chesterfield, Ripley, Heanor, Matlock and Sutton in Ashfield.
| City | Problem Type | Report Time |
|---|---|---|
 Mansfield |
Internet | |
| Nottingham |
Internet | |
| Ilkeston |
Internet | |
| Chesterfield |
Wi-fi | |
| Ilkeston |
Internet | |
| Ripley |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Alfreton, England
Latest outage, problems and issue reports in Alfreton and nearby locations:
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 14 in the no BT Broadband House. Customer services are absolutely appalling. BT Wholesale are clueless and everyone seems incapable of fixing the issue caused by a department within BT.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Darren
(@DistantEcho67) reported
from
West Bridgford, England
Anyone know how I cancel my @btsport subscription? Calls not answered, chat is too busy, can’t cancel on line. Any ideas??
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@btsportfootball @btsport @GaryLineker you wouldn’t mind if you were not paying £25 a month for it but can BT Sport get the crowd noise on please ? Same average service as last week
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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Jason Fage
(@jfagej) reported
from
Chesterfield, England
@ProducerScott It’s a @btsport issue they had the same issues last week #villageservice
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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Sharooby 🌹🇪🇺🌍
(@Lovemebird) reported
from
Ilkeston, England
@bt_uk Day 16 in the NO BT Broadband House and still a lack of updates and progress to fix a customer fault caused by a BT department. Do you think if I took my car to a garage and they damaged it they would leave it or be embarrassed and fix it? #badservice
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Gerrard and the Butler.
(@MySecre43006371) reported
@MaryaaBibi @bt_uk The Butler had horrendous problems with @bt_uk, on hold for hours, hung up on, passed back and forth between departments. But then she struck lucky during one phone call & got through to a fantastic technician who kept in touch until her internet problems were completely sorted.
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James U
(@jimbo2728) reported
@bt_uk hi, my router keeps going down and when I reboot and try to log back on it asks for my WiFi password. It then tells me the WiFi password I enter is incorrect (it isn’t). Are there issues in the TW15 postcode area?
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Crimson - Eclipse
(@Crimson140) reported
@OpenreachHelp Understandable, but it doesn’t help that my service provider @bt_uk doesn’t have a clue what’s going on, while they’re flagging the issue is due to Openreach not being able to give a firm update on the issue at hand. Openreach keeps shifting the connection date (1/2)
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Crimson - Eclipse
(@Crimson140) reported
@OpenreachHelp @bt_uk Originally, your engineers were meant to fix the issue from Tuesday and it is now Saturday with no fix in place. An Openreach engineer was committed to fixing my issue yesterday according to Openreach and here we are, still no fix in place and with no committed date of a fix!
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paddyparody
(@paddyparody) reported
@bt_uk I am not on my 17th day without broadband after it has been cancelled without my approval. A neighbour added my address by mistake and i am now 17 days without connection. Your customer service and resolution has been appalling
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Maryaa Bibi
(@MaryaaBibi) reported
@bt_uk Hi Claire, No I have been promised an engineer would come out every day for the past two weeks to fit in my broadband however no one turns up and customer service have been rude to the point of putting the phone down on me twice today...
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Georgina Mears
(@georgina_mears) reported
@bt_uk LOOK at below!! As we cannot assist direct the only thing I can do is refer you to Please refer you case handler to case C31917612, the details advised by the field teams so we can get this back on track is here to be actioned so that the issue can be resolved ASAP.
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Adrian Perry
(@Tregeare) reported
@bt_uk I left BT WiFi some time ago - daily interruptions - and have received a much better service from Orange since. But that wasn’t my point. Sigh.
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Keri
(@Keri05460720) reported
@btbusinesscare complaints department a joke! Multiple problems over the last few years that are still unresolved. Made an escalated complaint which was ignored! Got an imp number thru other route but NO response for weeks. First contact is telling me case closed 🤯 @Ofcom
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Crimson - Eclipse
(@Crimson140) reported
I would not recommend @bt_uk at all, at the moment. Terrible experience (already logged a complaint). Setup has been horrendous so far. Meant to be activated on Tuesday (after ordering a month ago) and it's now Friday :)