Is BT (British Telecom) having an outage in Runcorn, Borough of Halton, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Runcorn, Borough of Halton, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Runcorn, Borough of Halton, England

September 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.38%)
  • Phone (18.13%)
  • E-mail (9.38%)
  • Wi-fi (5.94%)
  • Total Blackout (4.38%)
  • TV (2.81%)

BT (British Telecom) Outage Map Near Runcorn, Borough of Halton, England

The most recent outage reports and issues originated from Liverpool, Chester, Northwich, St Helens, Saltney, Litherland, Warrington, Kirkby, Old Swan, Birkenhead, Roby, Wervin, and Winsford.

BT (British Telecom) in Runcorn, Borough of Halton, England Comments

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BT (British Telecom) Issues Reports Near Runcorn, Borough of Halton, England

Latest outage, problems and issue reports in Runcorn, Borough of Halton, England and nearby locations:
  • Michaeldoherty4
    Michael Doherty (@Michaeldoherty4) reported from Kirkby, England

    @btsport are these really going to just chat shit until 4am?

  • formby1972
    mark (@formby1972) reported from Liverpool, England

    @BTCare Morning. No fault on the line after being tested three times. Was looking at changing to fibre but the call I was promised never happened and trying to find time to be on hold is difficult. I thought that if I upgraded to fibre it might solve the problem if the router is prob.

  • wearewordscapes
    Wordscapes (@wearewordscapes) reported from Liverpool, England

    @BTCare Thanks Karl! The last issue we had with BT - when BT Sport wouldn’t play - was met with ‘if it’s your fault, we’ll charge you for the engineers coming out’. Needless to say it was BT, but still made us pay for it. Just really don’t seem to care, once you’re a customer...

  • formby1972
    mark (@formby1972) reported from Liverpool, England

    @BTCare seriously unhappy with customer service. Trying to resolve a broadband issue getting nowhere. Such a waste of time

  • MilnersRibenaaa
    Aaron (@MilnersRibenaaa) reported from Liverpool, England

    @BTCare It’s been looked into like 4 times. Put a complaint in yesterday. Heard nothing since

  • xstex
    Stephen Robinson ⚡️ (@xstex) reported from Liverpool, England

    @Liam_The_Zombie @BTCare @TalkTalk Was with Talk Talk a few years ago and customer service was awful. Might have changed though.

  • FabinhoMert
    Fabinho Mert #JC9 (@FabinhoMert) reported from St Helens, England

    Hi @BTCare Can somebody help me find out if I have an active BT sport mobile on my account? I did select this as a free option when I signed up to broadband but my details aren’t recognised when I try to sign in

  • Anamantovani
    Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @BTCare I feel disrespected and neglected by BT. It has been horrendous Customer Service! You get away with it as you are such a big corporation. You would have not survive in other industries treating customers with such contempt

  • Anamantovani
    Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @BTCare Now apparently Open Reach cancelled our job altogether! And case manager is never available, and nobody updates me for 2 days!

  • lindseykelsall
    Lindsey Kelsall (@lindseykelsall) reported from Northwich, England

    @BTCare We were told there was a technical problem...still waiting!

  • JaiW13
    JAI (@JaiW13) reported from Liverpool, England

    @BTCare @NOWTV New BT van just turned up, fingers crossed they fix it

  • KevMain
    Kevin Main (@KevMain) reported from Northwich, England

    @BTCare are there any broadband issues in CW8? Seems very on and off today and normally get 60mb and been down to 12mb max for the last few days!

  • HarrisonJBrock
    Pete Burns’ confiscated coat (@HarrisonJBrock) reported from Liverpool, England

    @Matt_Flynn1 @Sporf @Tyson_Fury @frankwarren_tv @BTSportBoxing @btsport We will never progress when straight men continue to idolise such horrible people and forgive and forget their abuse and awful behaviour

  • CallaghanJamie
    jamie callaghan (@CallaghanJamie) reported from St Helens, England

    @Tyson_Fury @btsport @BenDavison_ @BronzeBomber Fights never gonna happen all mouth @Tyson_Fury

  • gr8girthh
    Gareth Hughes (@gr8girthh) reported from Litherland, England

    @Steve_Marsh3 @BTCare Thinking the same, problem is I moved my mobile to them as well so not sure if I'll be able to cancel that as well

  • gr8girthh
    Gareth Hughes (@gr8girthh) reported from Litherland, England

    @BTCare No problem with the line, just you guys had it recorded that my phone went one way when it didn't, 7 engineer visits later I've corrected that but still have to wait another week for you to flip a switch

  • helencurrie22
    Helen Currie (@helencurrie22) reported from Old Swan, England

    @BTCare The box when it’s on standby doesn’t record. It never used to do this. It also picks and chooses what series links to record. I think it’s faulty

  • LouisSamsudin
    Louis (@LouisSamsudin) reported from Roby, England

    @UKTV @virginmedia Can see @virginmedia getting cancelled soon , between losing @goldchannel and with @btsport losing the ufc it’s became awful , that paramount channel is garbage

  • kopend73
    leigh stuart sheldon (@kopend73) reported from Birkenhead, England

    @BTCare But this is the first time it's been this slow since I changed to BT PLUS got sonos Internet TV mobile phone

  • CacAnna
    Carrie-Ann Rowland (@CacAnna) reported from Warrington, England

    @BTCare I have returned from holiday and my WiFi doesn’t seem to be working on my phone .. everyone else’s in the house is fine any suggestion it’s slow

  • KyleMansell
    Kyle Mansell (@KyleMansell) reported from Liverpool, England

    @BTCare not a customer as work for sky but had phone call saying my BT Broadband will cut off today press one to confirm and two to cancel. Please look into this scam for your customers as I know most of your customer base is the elderly who will be taken advantage off :)

  • FabinhoMert
    Fabinho Mert (@FabinhoMert) reported from St Helens, England

    @BTCare Hi guys can you look at an existing complaint for me? Not happy at all with the service and waiting time I’m being quoted

  • LeeHarding83
    Lee Harding (@LeeHarding83) reported from Prescot, England

    @BTCare are you having any broadband issues in the L35 area? Can’t seem to connect

  • nikkifrazer
    Nikki Lewis (@nikkifrazer) reported from Ellesmere Port, England

    @BTCare can’t send emails but can receive are there any problems tried deleting and setting up accounts no joy

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare @Ofcom No, we’re going to keep this very very public I’m afraid. Your people refused to deal with my case. This will become clear as my complaint is now with the board. Too late.

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare @Ofcom Yes, the same people who’ve failed to resolve it over 3 months. This is a farce & my rights as a citizen are being denied. I have a heart complaint & am under care of Wirral Heart Centre, but apparently I’m not a priority when it comes to engineering resources. Digital apartheid

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @Ofcom I’ve been told by @bt_uk @BTCare that if I make a complaint to OfCom they will cut off all contact and refuse to supply phone & broadband. Is this true? If so, what’s the point of Ofcom? I am now without phone & broadband for 3 months, but can do nothing to resolve this

  • scottash86
    Scott Ashworth (@scottash86) reported from Ellesmere Port, England

    @btsport please tell your clueless boxing commentator that Tyson fury isn’t and never was undisputed heavyweight champion. Joke of fight and commentary to match #FurySeferi

  • kirgz
    Kirsty Dalton (@kirgz) reported from Chester, England

    @BTCare Hi, having a problem with my WiFi connection. Do you have any problems in the Chester area currently? Flashing purple light on the router...

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare An engineer came, installed a Huawei Terminal, that was supposed to be stable after 48 hours. It’s not. The light is still flashing after 3 days. There is no phone number or CS service in place. The number I called was not answered. The company needs to be put out of business

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @xanderashwell @Sarah_W_Morris @PowysCC @powyshighways @BTCare @Ofcom @BBCWatchdog Just checked with @Ofcom & its as I thought, they don’t deal with individual complaints. There’s also an assumption in the categorisation of complaints that I’m an active subscriber who’s experiencing poor service. But I’m not even a customer...they’ve in effect refused to supply

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare Nope, not even that. I have literally nothing. Other than a white box with flickering light, I have no way of referencing my case with anyone. I have a Huawei leaflet on the router box. But nothing more. And no one answer the phone. It’s the perfect closed idiot loop

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @Sarah_W_Morris @xanderashwell @PowysCC @powyshighways @BTCare Thank you, no. I think I’ve fallen into a black hole. It’s actually connected with an engineering problem which is with Open Reach. They say they’re dealing with it, though there’s no follow up or accountability.

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare Royal Mail yes. No way of knowing with OR. An engineer did come round to install box. But it’s faulty. Amazingly, there is no CS service having as the wiring installed. Basic Customer services not in place

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare They have. They are also totally exasperated by Open Reach. Develop team did all they could. But there’s a technical fault only OR can fix but there’s no way to even let them know. OR tried to blame the developer for weeks. Dishonest rogue company that needs breaking up frankly

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare No. I’ve been told nothing. Mainly because no one answers the phone at Open Reach. Without internet I cannot get an ISP. There isn’t even a service option for my case.

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @YasmineDarwazeh @BTCare I’m at 4 months waiting for internet & phone. Yasmine, Is there a customer activist group for BT / Open Reach? @BTCare A class action suit might be needed...

  • philesharp
    phil sharp (@philesharp) reported from Ellesmere Port, England

    @RobbieSavage8 @btsport 3 yrs in that league, and after not turning up at last yrs play off, we had a lot to make up for, never easy TRFC

  • KevMain
    Kevin Main (@KevMain) reported from Northwich, England

    @BTCare any broadband issues in CW8 area? Status page says not but it keeps dropping out

  • DaveParky14
    David Parkinson (@DaveParky14) reported from Birkenhead, England

    @ryanw2345 @therealgoalie13 @LiverAcademyFc @btsport how the fuck did you get a shirt lad haha

  • therealgoalie13
    Lee Mccormick (@therealgoalie13) reported from Knowsley, England

    @DaveParky14 @ryanw2345 @LiverAcademyFc @btsport Maybe not am actually really shit at footy

  • ChelseaxMacca
    ℂ𝕙𝕖𝕝𝕤. ✌🏼♥️ (@ChelseaxMacca) reported from Liverpool, England

    @MrJDeacon @BTCare BT are awful, we've had to deal with slow internet and bad customer service for years. We're looking for a new internet provider at the moment.

  • kathrynkenzie
    Kathryn kenzie (@kathrynkenzie) reported from Elton, England

    @BTCare THey wanted to know as my internet slow and asked whether I sent emails,had a computer and online banking

  • KatieSEllis
    Katie Ellis (@KatieSEllis) reported from Liverpool, England

    @BTCare your customer service is appalling. I would expect if get cut off during a phone call someone would call me back? I was ringing to discuss a complaint. Now I have something else to complain about. I will definitely be looking for an alternative provider.

  • WillNesbit78
    Will Nesbit (@WillNesbit78) reported from Rainford, England

    I've never seen Glen Hoddle and The Hoff in the same room #BTSport #EVESOU

  • b11oma
    billy omalley (@b11oma) reported from Warrington, England

    @BTCare your broadband is crap carnt get no sense from your customer services shouldn’t have to use my hotspot of my phone at home #dogshit

  • mooch1uk
    kelly (@mooch1uk) reported from Liverpool, England

    Wtf is #grahampoll there for! Not arsed.....robbing a living #btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • toddy7105
    Chris Todd (@toddy7105) reported

    @BTCare I never seen that e mail so I would of never of know mate

  • Lisa_letham
    Lisa Letham (@Lisa_letham) reported

    @BTCare I spoke to them. They say there is a problem with the Yahoo server. Why don’t you say this on your website and keep people updated? #Frustrating

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare fancy explaining what the hell is wrong with your internet today? Because we are 5 mins away from calling Sky to switch back. Waste of money and rubbish customer service.

  • xoMissCjox
    𝔈𝔵𝔱𝔯𝔞𝔱𝔢𝔯𝔯𝔢𝔰𝔱𝔯𝔦𝔞𝔩 (@xoMissCjox) reported

    @BTCare hi, absaloutly outraged that we are still waiting after 5 weeks to have our internet set up after being told 5 days. Noones helping, making a formal complaint on all platforms if this is not done!

  • Gary7Bell
    Gary Bell (@Gary7Bell) reported

    @btbusinesscare phoned again to report the issue this member of staff has sent ANOTHER engineer out who has once again informed me he cant fix anything because BT have cut my number off This is a disgrace completly & utterly disgusting that im still in the same position as day 1

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare worst internet we’ve ever had. Won’t connect to WiFi, won’t even load the log in page. Looks like we’re going back to sky!

  • chantelle_jayne
    charntellecharntelle (@chantelle_jayne) reported

    @BTCare I don't have a ref number ATM, but BT have just texted and an engineer is supposed to be arriving this morning. Thanks for your help.

  • garethgroberts
    Gareth Roberts (@garethgroberts) reported

    @BTCare After being passed to Bhavia in India and giving him my mobile number to call me back incase there were any issues he cut me off and didn’t call me back. Issues still not sorted.

  • mickmartin_bow
    Mick Martin (@mickmartin_bow) reported

    @BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

  • WilliamNB
    William (@WilliamNB) reported

    @BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???