BT (British Telecom)

BT (British Telecom) Outage Report in Runcorn, Borough of Halton, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Runcorn, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Runcorn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Runcorn, Borough of Halton, England 11/23/2025 09:55

November 23: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Runcorn, Borough of Halton, England

The most recent BT (British Telecom) outage reports came from the following cities: Chester, Liverpool, Lymm, Warrington, Widnes, Birkenhead, St Helens and Seaforth.

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City Problem Type Report Time
United KingdomChester E-mail
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Runcorn, England

Latest outage, problems and issue reports in Runcorn and nearby locations:

  • Pat_Wisedale46 Pat Wisedale (@Pat_Wisedale46) reported from Warrington, England

    @bt_uk Hello, nope still experiencing issues.

  • BeerGuzzler1878 BeerGuzzler (@BeerGuzzler1878) reported from Liverpool, England

    @gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****

  • mb1984 matthew bradley (@mb1984) reported from Roby, England

    @vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.

  • dylanh7389 dylan (@dylanh7389) reported from Warrington, England

    @England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.

  • jm0rr1s Chief Mechanic (@jm0rr1s) reported from Northwich, England

    @DavidWGWalker @SkyAnton @shrewsweb @btsport That is absolutely not what I am doing or something I condone. Neither @shrewsweb or @btsport have indicated that a Tuesday game is down to Liverpool.

  • Bumpydogo Paul (@Bumpydogo) reported from Liverpool, England

    TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.

  • sherrif_breckRd Sheriff of Breck Road (@sherrif_breckRd) reported from Liverpool, England

    Do me a favour @btsport, as a customer, sack off McManaman. He's crap.

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service

  • Zardoz67 The Rt Hon Leggy Mountbatten, Esq. (@Zardoz67) reported from Chester, England

    . @BTCare is awful. No internet since Sunday. Mini hub sent, received today but in the meantime received a message to say it had been switched off. On phone for hours. Promised they’d switch mini hub back on. Haven’t. Now an email saying they’ve sent another mini hub. Useless

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.

  • Ed_Manning Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • scousenatalie scousenatalie 😘 (@scousenatalie) reported from Liverpool, England

    @n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today

  • Ashtoncrouch Peter Hamilton (@Ashtoncrouch) reported from Bryn, England

    @bt_uk Internet slow in Wigan WN4 area

  • othemightyi lozza (@othemightyi) reported from Liverpool, England

    @bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.

  • sarahsuttonx sarah (@sarahsuttonx) reported from Newton-le-Willows, England

    Fantastic customer service from the @bt_uk social media team, just a shame their actually customer service team was so appaling. Thanks to Ashley at BT for sorting everything out for us!

  • moshirisboys F.W. Woolworth (@moshirisboys) reported from Liverpool, England

    @mrjakehumphrey @btsport Never watched before,and not starting now.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • and_im_mark Mark (@and_im_mark) reported

    @edforever @bt_uk Cancelled a bt TV package or something? They tried that with my parents after I moved out. Disgusting way of pretending they give a damn about the environment

  • Pics2lookat Pepper (@Pics2lookat) reported

    @bt_uk fault to BT 9/11/2022, phone & broadband not working. Numinous 45 mins at least wait calls to BT, promises of reconnecting & returned calls to resolve unsatisfactory as still no connection 26/11/2022. Trust pilot bad review, connect twitter. @DailyMailUK @dailytelegraph

  • EpsomMental Allen_lovemymind (@EpsomMental) reported

    About little I signicant who made clear why the @bt_uk broadband is such a priority for someone experiencing mental illness. I need it for work, for support groups, shopping, banking but who cares Allrm hasn't had broadband for 205 days. Let's tell him its not our fault

  • simon_lailey Simon Lailey (@simon_lailey) reported

    English rugby is in a mess. Clubs going bankrupt, Twickenham like a morgue, England team playing horrible rugby, and we have the odious Eddie Jones stealing a living as the RFU can’t afford to sack him. Time to cancel @btsport subscription tonight 😡#ENGvRSA

  • Andyrjd Andrew Dixon (@Andyrjd) reported

    @bt_uk Hi. I’ve had an email back. My issue is being looked into. Thanks for your help.

  • wildkippers Huw Evans #Annibyniaeth 🏴󠁧󠁢󠁷󠁬󠁳󠁿 #FBIW #FBPE #FBPPR (@wildkippers) reported

    @bt_uk I beg to differ ... It's a BT failure that the minihub hasn't been delivered. There's a serious flaw in the thinking that it's our issue to chase DPD. Also 'comms' - what's happening about restoration of service for us and several neighbours?

  • LukeTrainPlanes LukeTrainPlanes (@LukeTrainPlanes) reported

    @BTSportBoxing why is there an annoying sound issue on fight night ? Random edited crowd noises @btsport

  • JadeBorton Jade Borton (@JadeBorton) reported

    @bt_uk my BT TV box has stopped working - remote doesn’t work, the buttons on the box don’t work - tried to reset but didn’t help! Who can help me?

  • dave86cam D C (@dave86cam) reported

    @bt_uk Great sales people, shocking service !!!! Still without internet and can’t get any answers. Cable laid under door mat, ugly box in middle of wall. No internet since 22nd nov. Missed appointments. Now have 3 boxes all apparently wrong.

  • btbusinesscare BT Business Care (@btbusinesscare) reported

    @emmacur71792881 Hi Emma, I'm sorry to read about this situation. Please can you confirm if you require any support? If you do could please contact @btbusinesscare with your account details, contact number and a brief description of the problem and we will be able to look into this for you.