Is BT (British Telecom) having an outage in Birkenhead, Metropolitan Borough of Wirral, England?

@BTCare But this is the first time it's been this slow since I changed to BT PLUS got sonos Internet TV mobile phone

@BTCare @Ofcom No, we’re going to keep this very very public I’m afraid. Your people refused to deal with my case. This will become clear as my complaint is now with the board. Too late.

@BTCare @Ofcom Yes, the same people who’ve failed to resolve it over 3 months. This is a farce & my rights as a citizen are being denied. I have a heart complaint & am under care of Wirral Heart Centre, but apparently I’m not a priority when it comes to engineering resources. Digital apartheid

@Ofcom I’ve been told by @bt_uk @BTCare that if I make a complaint to OfCom they will cut off all contact and refuse to supply phone & broadband. Is this true? If so, what’s the point of Ofcom? I am now without phone & broadband for 3 months, but can do nothing to resolve this

@BTCare An engineer came, installed a Huawei Terminal, that was supposed to be stable after 48 hours. It’s not. The light is still flashing after 3 days. There is no phone number or CS service in place. The number I called was not answered. The company needs to be put out of business

@xanderashwell @Sarah_W_Morris @PowysCC @powyshighways @BTCare @Ofcom @BBCWatchdog Just checked with @Ofcom & its as I thought, they don’t deal with individual complaints. There’s also an assumption in the categorisation of complaints that I’m an active subscriber who’s experiencing poor service. But I’m not even a customer...they’ve in effect refused to supply

@BTCare Nope, not even that. I have literally nothing. Other than a white box with flickering light, I have no way of referencing my case with anyone. I have a Huawei leaflet on the router box. But nothing more. And no one answer the phone. It’s the perfect closed idiot loop

@Sarah_W_Morris @xanderashwell @PowysCC @powyshighways @BTCare Thank you, no. I think I’ve fallen into a black hole. It’s actually connected with an engineering problem which is with Open Reach. They say they’re dealing with it, though there’s no follow up or accountability.

@BTCare Royal Mail yes. No way of knowing with OR. An engineer did come round to install box. But it’s faulty. Amazingly, there is no CS service having as the wiring installed. Basic Customer services not in place

@BTCare They have. They are also totally exasperated by Open Reach. Develop team did all they could. But there’s a technical fault only OR can fix but there’s no way to even let them know. OR tried to blame the developer for weeks. Dishonest rogue company that needs breaking up frankly

@BTCare No. I’ve been told nothing. Mainly because no one answers the phone at Open Reach. Without internet I cannot get an ISP. There isn’t even a service option for my case.

@YasmineDarwazeh @BTCare I’m at 4 months waiting for internet & phone. Yasmine, Is there a customer activist group for BT / Open Reach? @BTCare A class action suit might be needed...

@ryanw2345 @therealgoalie13 @LiverAcademyFc @btsport how the fuck did you get a shirt lad haha

Well @BTCare managed to get our broadband working again... for less than a day. Already back to how it was before they said they'd fix it.

@btsport The fuck is this.

@BTCare I did, but I was told I wouldn't be receiving any compensation despite taking two days off work to wait in for engineers that never turned up.

@BTCare Ok I get that. Paying £50 a month for a service that's unusable at times. Back to original question, why can't I submit a Not Fixed through the fault tracker?

@Jimfields79 @BronzeBomber @frankwarren_tv All the publicity that @EddieHearn and Sky give him and its @btsport thats going to benefit from it. He wont admit it but it will be killing Eddie deep down

@BTCare Residential. Broadband dropping due to noisy line, worse in wet weather. Had same issue numerous times in the past, each time supposedly resolved.

@BTSportBoxing @btsport @BronzeBomber @Tyson_Fury Awful acting

@BTCare Which as I say costs me hundreds a year perhaps I should reducing my costs from what I'm paying never mind the inconvenience of it not working!!!

@BTCare 3/3 "yes" said Bt man."engineer cut through some fibre optic leads y'day "..So hang on @BTCare there WAS an external fault yesterday and you KNEW about it!!! My poor hubbie has been stressed and its messed up his work. I cant be having a stressed hubbie bt peeps #needtodestress

@BTCare Well i never @BTCare ALL through last night's episode lots of bt people said "there is NO fault on the line or externally "......"theres a fault inside the property"....We knew there wasnt Laura, we are not engineers but we knew...you know when you have that gut feeling? 1/2