BT (British Telecom) outages and service status in St Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Newton-le-Willows, Wigan, and Skelmersdale.

City	Problem Type	Report Time
Liverpool	Phone	15 hours ago
Newton-le-Willows	Wi-fi	2 days ago
Liverpool	Internet	4 days ago
Liverpool	Internet	9 days ago
Newton-le-Willows	E-mail	17 days ago
Wigan	Wi-fi	18 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Sam Cartwright (@samtcartwright) reported 8 minutes ago from Golborne, England

  @virginmedia @BTCare do you want another customer?

• 
  John Vanderwerff+ (@jvblueboy) reported 8 minutes ago from Birkenhead, England

  @bt_uk wouldn't give me their special offer open to new broadband customers. Loyalty counts for nothing. So am off to @VodafoneUK to take them up on their discounted offer. When will these companies ever learn to treat all customers the same?

• 
  Pete Shaw (@Fireypop) reported 19 minutes ago from Garston, England

  @bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.

• 
  Chloe Pitchford Music (@c_pitchford) reported 20 minutes ago from Liverpool, England

  @bt_uk Hi, we are a new customer and 3 months without internet and a botched garden isn’t ideal. And honestly if you are working on it we wouldn’t know as you’re keeping us waiting for a call until next Monday - you aren’t even providing a solution, just a call in another week 👎🏻

• 
  Jesus Pablo (@amijesuspablo) reported 20 minutes ago from Liverpool, England

  @bt_uk This is poor customer service. I’ve provided the address etc. in a DM for fault and you’re just replying to the timeline. Or tell me if there is an issue in the area of L15 (Liverpool) if you can’t be bothered to read my DM.

• 
  Gary Kilroy (@Gary_Kilroy) reported 21 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Jim Pearson (@mightyjimpo) reported 22 minutes ago from Up Holland, England

  @bt_uk I'm not using it now so it's probably world class. It's when I want to be online it's the problem

• 
  sarah (@sarahsuttonx) reported 24 minutes ago from Newton-le-Willows, England

  Fantastic customer service from the @bt_uk social media team, just a shame their actually customer service team was so appaling. Thanks to Ashley at BT for sorting everything out for us!

• 
  BarryFergEFC (@BazzaTomFerg) reported 25 minutes ago from Seaforth, England

  Thought Peter Walton was gonna start crying in the @btsport studio then 😩😩 it was a clear penalty you bad melt

• 
  Steve Mc (@LeedsViking) reported 26 minutes ago from Warrington, England

  Hey @bt_uk ... if I use the app to try any work through a sound issue in my TV service, it hangs midway through a diagnostic check... if I try and use the ‘chat to us’ facility there’s no one available. Anyone would think you didn’t want to know, or help, with a customer issue?

• 
  Craig Cooke (@storm_imaging) reported 26 minutes ago from Adlington, England

  @bt_uk hi, I’ve had an ongoing issue with a home move since last week. Apparently it’s being dealt with - this morning I’ve just received an email asking if I want the move cancelled. I don’t. I’m in the property. I’ve been messaging about this for some days now.

• 
  Pete Shaw (@Fireypop) reported 41 minutes ago from Garston, England

  @bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.

• 
  Jon H (@jonh64) reported 46 minutes ago from Garston, England

  @OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.

• 
  Jesus Pablo (@amijesuspablo) reported 48 minutes ago from Liverpool, England

  Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****

• 
  Chris (@chriscol6765) reported 48 minutes ago from Garston, England

  @bt_uk bloody joke this company. You say you can cancel a package and go back to what I had. Now your saying you can't do it!!!!!!

• 
  Vicky Denison Pinder (@vickypinder) reported 48 minutes ago from St Helens, England

  @bt_uk constant issues with our internet. Constant troubleshooting never fixes issues. Paying for superfast and getting internet dropping out and slow speeds all the time. Been going on now for 6 months at least.🤷#Help

• 
  BeerGuzzler (@BeerGuzzler1878) reported 48 minutes ago from Liverpool, England

  @gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****

• 
  Mike Halton (@mch2010uk) reported 51 minutes ago from St Helens, England

  @bt_uk Hello. Are you doing anything or experiencing any issues in the WA9 area. I've had my 3rd disconnect of the week.

• 
  Michelle Daltry (@MichelleDaltry) reported 58 minutes ago from Birkenhead, England

  @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

• 
  Michael Dodd (@MJADodd) reported 60 minutes ago from Seaforth, England

  @julesspaceman @bt_uk @Tesco Companies like bt etc, it literally makes the world of difference who you speak to... One person. Will be great, the next will not... Shows that their current training isn't working as it should as there is a massive difference between customer service from person to person

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kristen Covo (@kcovophoto) reported 7 minutes ago

  @bt_uk Not to mention I now have the inconvenience of having to post back your faulty product from a post office (are there any left in London?) Instead of your engineer just taking it. Why do I as a customer have to work for you?

• 
  Tablet Science (@TabletScience) reported 8 minutes ago

  @bt_uk I can't get access to my btinternet email account and there is absolutely no way to contact BT. Every way they give to contact them doesn't work. Can't phone, can't text, can't email. How can I force BT to pay attention? Offer to buy something from them?

• 
  RaeRubyRae (@RaeRubyRaeK) reported 12 minutes ago

  @MartinSLewis Shame they don’t kick @bt_uk in the nuts just as hard, they’re vile & have been getting away with crap for far too long!

• 
  Rural Record (@AnonEtc) reported 14 minutes ago

  @bt_uk We did, Ian in Stockport told us exit fees fluctuate constantly...despite giving him the exit date! It's this overt complication, plus language (see the previous pic, "see how switching will IMPACT you"), against the ethos of Ofcom, which is why BT will lose customers and fail.

• 
  shullup it worked out (@ClarkeDdmthe1st) reported 17 minutes ago

  @bt_uk now being told there’s a area fault that will take a week to fix?! A WEEK. Forget using this service and forget using @EE as providers. No urgency at all. Pathetic

• 
  Joey (@laggyteabag) reported 19 minutes ago

  @bt_uk Im helping an neighbour try to log into their BT account. They've set a password a dozen times, and they can log into their BT emails on a browser without any issues, but trying to log into the BT app flags an incorrect password error. Is their any guidance for this?

• 
  On-On-On (@clark1919acaw) reported 21 minutes ago

  @bt_uk Hi - sorry, I mean the internet connection has been down all day, so we have been cash only in our store all day .. hopefully it back in tomorrow

• 
  Daniel Factor (@DanielFactor79) reported 24 minutes ago

  @DavidPi74336203 @bt_uk Refuse to pay. If they send balifts round tell them to **** off

• 
  Dean (@thekaratesuit) reported 27 minutes ago

  @ofcom you need a word with @BTCare … they mis-sold me a tariff on sep23 and have hung up, lied to me, misled me and just been outright wastes of ***** with me every time i try to fix it - literally impossible to fix their errors… BT = big tossers

• 
  Shoshanah Cohen (@sc2987) reported 28 minutes ago

  @bt_uk And if she were going to switch mobile providers, it would be to Giffgaff, as we're all with them. Not you. You should never be pushing extra services on people moving to a social tariff (or anyone, but especially those likely to be vulnerable).