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BT (British Telecom)

BT (British Telecom) Outage Report in St Helens, St. Helens, England

Why is my BT (British Telecom) service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in St Helens come from postal codes WA9 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 6% Phone (6%)
  • 1% TV (1%)

Live Outage Map Near St Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Warrington, Liverpool, Skelmersdale, Wigan, Newton-le-Willows, St Helens, Widnes, Birkenhead, Frodsham, and Runcorn.

CityProblem TypeReport Time
Warrington TV 1 day ago
Liverpool Total Blackout 7 days ago
Liverpool Internet 9 days ago
Liverpool Internet 9 days ago
Skelmersdale E-mail 10 days ago
Liverpool Internet 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • Pat_Wisedale46
    Pat Wisedale (@Pat_Wisedale46) reported from Warrington, England

    @bt_uk Hello, nope still experiencing issues.

  • Conlin86
    Gemma Conlin (@Conlin86) reported from Up Holland, England

    @BTCare hi, I really need to cancel my subscription for bt sport, I've tried calling but as a key worker I haven't got all the time in the world. I understand you are busy butIs there any other way I can do it please.

  • AljButterworth
    Alan JG Butterworth🇨🇰 (@AljButterworth) reported from Birkenhead, England

    @JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....

  • Bumpydogo
    Paul (@Bumpydogo) reported from Liverpool, England

    TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.

  • sherrif_breckRd
    Sheriff of Breck Road (@sherrif_breckRd) reported from Liverpool, England

    Do me a favour @btsport, as a customer, sack off McManaman. He's crap.

  • Fireypop
    Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.

  • bailene
    nicola (@bailene) reported from Appley Bridge, England

    @BTCare I am@getting increasingly annoyed I made a complaint since then I have received a series of txt messages where I constantly have to re identify myself and repeat myself I made it 100% clear what needed to be investigated in initial complaint!!!

  • Fireypop
    Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.

  • scouser_burnzy
    burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service

  • Fireypop
    Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.

  • Ed_Manning
    Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • othemightyi
    lozza (@othemightyi) reported from Liverpool, England

    @bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.

  • dylanh7389
    dylan (@dylanh7389) reported from Warrington, England

    @England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team

  • Fireypop
    Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.

  • mb1984
    matthew bradley (@mb1984) reported from Roby, England

    @vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.

  • Emma_Kearl
    Emma Kearl (@Emma_Kearl) reported from Wigan, England

    @Ukhilal1957 @Lionesses @moonhot97 @bt_uk Fair enough but this why the top players never win the accolades they actually deserve because fans voting their favourite.

  • sarahsuttonx
    sarah (@sarahsuttonx) reported from Newton-le-Willows, England

    Fantastic customer service from the @bt_uk social media team, just a shame their actually customer service team was so appaling. Thanks to Ashley at BT for sorting everything out for us!

  • scousenatalie
    scousenatalie 😘 (@scousenatalie) reported from Liverpool, England

    @n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today

  • scouser_burnzy
    burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.

  • Ashtoncrouch
    Peter Hamilton (@Ashtoncrouch) reported from Bryn, England

    @bt_uk Internet slow in Wigan WN4 area

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • joekearney96
    Joe Kearney 🐝 (@joekearney96) reported

    @bt_uk No not really, I rang up about the date change and they managed to change it back, they have now changed it yet again. This is going to cause massive problems for me as I work from home. Really dissapointed with the service

  • jobinatinnemans
    jobinatinnemans (@jobinatinnemans) reported from Meltham, England

    @bt_uk our internet went off on the 20th and you might repair it on the 25th? Fix phone on the 26th? Misleading to call yourself superfast broadband.

  • markisraney
    Mark Israney (@markisraney) reported

    No internet in the neighbourhood for a second day and can barely use phone data (EE). @bt_uk very helpfully said that they could send a temporary 4G device to solve the problem, but only if I took the opportunity to upgrade my contract. This country is broken.

  • TheTimMonroe
    Tim Monroe (@TheTimMonroe) reported

    @bt_uk Yes, eventually, 2 weeks ago. But they say they can help, but by end of the 3 calls they said they couldn’t. Said no managers were available to handle our complaint as he’d gone home at 4.30pm and that calls couldn’t be transferred anyway! By a telecoms Co! We’re done with BT 👋

  • PartyCd
    Zoey Charlotte🌈 (@PartyCd) reported

    @f1broadcasting @btsport @OfficialWRC Been the same all morning i spoke to BT Sports so called Customer service on line only to be told that because we are a Virgin Media customer it’s there problem not BT Sports, would love to know how if it’s a BT sport service, a BT sport programme how this can be Virgin fault?

  • alrhodes2309
    Alan (@alrhodes2309) reported

    @bt_uk All I am saying is that why don't you have contracts which last one year or even monthly? Having to agree to something for two years and to unknown price changes without being able to cancel is isn't fair.

  • angie_roo2
    ContinuallyResting 💙 #LongCovid #StopRestPace (@angie_roo2) reported

    @bt_uk Bt Internet not responding in TR16 area. Is this a known problem?

  • ItsWardyBoi
    ItsWardyBoi (@ItsWardyBoi) reported

    @bt_uk My BT line had been taken over by EE today even though I have called you a week ago to cancel the line received, housemate who made the order had also done the same, but it has STILL happened. What do I need to do to get this reversed?

  • Liz45491850
    Liz (@Liz45491850) reported

    @bt_uk Geoff Hurst I’d love to stay connected but my BT broadband has been down for 30 days and counting. Bruh, help me out.

  • RoyalzMMA
    💜RoyalzMMA💜 (@RoyalzMMA) reported

    @OasisMma @btsport It was apparently last night while they were cutting so I assume (likely Charles) had some issues but likely nothing to be concerned about now