BT (British Telecom)

BT (British Telecom) Outage Report in St Helens, St. Helens, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in St Helens, St. Helens, England 12/21/2025 21:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Helens, St. Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Runcorn, Wigan, Southport, Lymm, Skelmersdale, Warrington and Widnes.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomWigan Internet
United KingdomSouthport Wi-fi
United KingdomSouthport TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • othemightyi lozza (@othemightyi) reported from Liverpool, England

    @bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.

  • Ed_Manning Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • Pat_Wisedale46 Pat Wisedale (@Pat_Wisedale46) reported from Warrington, England

    @bt_uk Hello, nope still experiencing issues.

  • Emma_Kearl Emma Kearl (@Emma_Kearl) reported from Wigan, England

    @Ukhilal1957 @Lionesses @moonhot97 @bt_uk Fair enough but this why the top players never win the accolades they actually deserve because fans voting their favourite.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

  • davidgtravel David Griffin (@davidgtravel) reported from Southport, England

    @bt_uk Bt is so out of zinc Jordan all companies I have spoke today have offered help,contract I have or not . Government have said all in it together , clearly BT not. I’m pursuing further I have copied BBC outlets and Martin Lewis as well

  • sarahsuttonx sarah (@sarahsuttonx) reported from Newton-le-Willows, England

    Fantastic customer service from the @bt_uk social media team, just a shame their actually customer service team was so appaling. Thanks to Ashley at BT for sorting everything out for us!

  • Ashtoncrouch Peter Hamilton (@Ashtoncrouch) reported from Bryn, England

    @bt_uk Internet slow in Wigan WN4 area

  • ChristinaaaLFC Christina ⭐️⭐️⭐️⭐️⭐️⭐️ (@ChristinaaaLFC) reported from Liverpool, England

    @bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.

  • scousenatalie scousenatalie 😘 (@scousenatalie) reported from Liverpool, England

    @n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today

  • Conlin86 Gemma Conlin (@Conlin86) reported from Up Holland, England

    @BTCare hi, I really need to cancel my subscription for bt sport, I've tried calling but as a key worker I haven't got all the time in the world. I understand you are busy butIs there any other way I can do it please.

  • mb1984 matthew bradley (@mb1984) reported from Roby, England

    @vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service

  • Bumpydogo Paul (@Bumpydogo) reported from Liverpool, England

    TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.

  • AljButterworth Alan JG Butterworth🇨🇰 (@AljButterworth) reported from Birkenhead, England

    @JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....

  • bailene nicola (@bailene) reported from Appley Bridge, England

    @BTCare I am@getting increasingly annoyed I made a complaint since then I have received a series of txt messages where I constantly have to re identify myself and repeat myself I made it 100% clear what needed to be investigated in initial complaint!!!

  • dylanh7389 dylan (@dylanh7389) reported from Warrington, England

    @England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team

  • sherrif_breckRd Sheriff of Breck Road (@sherrif_breckRd) reported from Liverpool, England

    Do me a favour @btsport, as a customer, sack off McManaman. He's crap.

  • LisaHewitt67 Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England

    @bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • apes147 April Dwyer (@apes147) reported

    @bt_uk Much appreciated Jordan, the issue seems to have been resolved by your engineers. Thanks for the helpful and prompt response to my enquiries.

  • davidtoft0125 davidtoft (@davidtoft0125) reported

    @bt_uk All your agents are lovely on the phone and then you find out they lied just to pass you on to the next one a few days later. I have about 5 complaints lodged already from a new customer status, absolutely useless

  • wmack70 mackw (@wmack70) reported

    @bt_uk can you advise of internet connection problems in the Glasgow area … no connection all day 🤬

  • thescienceboii Jonathon Dean Coey (@thescienceboii) reported

    @bt_uk I'm a new customer, have received several notifications this week that a BT engineer will visit to set up broadband at 8am-1pm today. No one has turned up and no communication from BT. Very poor compared to other providers.

  • davidtoft0125 davidtoft (@davidtoft0125) reported

    @bt_uk this is aside from the main issue that not one of your selling agents told us we needed an aerial for the whole thing to work, which we don't have. We had two orders on our account due to BT's **** up, which means your terrible IT system cannot add an additional package

  • xXxXPuNKDXxXx 🇬🇧 PuNKD Steven 🇬🇧 #LuciferNetflix (@xXxXPuNKDXxXx) reported

    @bt_uk Hopefully @WeAreOpenreach @OpenreachHelp upgrade the network in Grimsby (DN33) sooner rather than later. Faster is always better!

  • Andersj822010 Anders👀😎🦁🥋🏏⚽🎮🏞️ (@Andersj822010) reported

    @MunyaGums Wtf serious..wow aah..thats y ndati bata munyati uya kkkk Btsport and sum others. Surprised tho.

  • davidtoft0125 davidtoft (@davidtoft0125) reported

    @bt_uk made my the person on the phone who said, I quote, "I knew what you were going to say before you finished". The further good news is you use a third-party to correct your lie/issue, who you constantly say 'are nothing to do with you' so can't help.

  • xXxXPuNKDXxXx 🇬🇧 PuNKD Steven 🇬🇧 #LuciferNetflix (@xXxXPuNKDXxXx) reported

    Finally managed @virginmedia today. Couldn't stand being with them any longer. Issue after issue. Had no internet for over a month. Moving to @bt_uk, hopefully they're better!

  • Jacko9327 Jacko Jones (@Jacko9327) reported

    is anybody really arsed about all this award **** and pointless videos before the @ChampionsLeague draw?? get them ***** in the pot and show us who is in what group, literally a waste of time all this before hand @btsport @btsportfootball #ChampionsLeaguedraw