BT (British Telecom) Outage Report in St Helens, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 24: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent BT (British Telecom) outage reports came from the following cities: Wigan, Liverpool, Seaforth, Warrington, Southport, Skelmersdale, Birkenhead, Runcorn and Bromborough.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Liverpool |
||
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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Mike Kivi
(@mikekivi) reported
from
Garston, England
@bt_uk can you offer a better service for Broadband than Sky?
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Dianne Coughlin
(@ChickiD) reported
from
Birkenhead, England
Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴
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Steve Mc
(@LeedsViking) reported
from
Warrington, England
@bt_uk Having an issue with Access Controls on my hub... always worked great to limit the kids gaming time, but suddenly the ‘off’ time is cutting off every wi-fi device in the house, not just the specified devices. Please can you help 🤞🏻
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Danny Bublé
(@DannyBuble) reported
from
Wrightington, England
@bt_uk hi, once again our internet is down in WN6 and has been for more than 24 hours. Please advise and don't take 6 days like you did last time. Cheers 👍
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Niccy Rich 🏴🇰🇳
(@NiccyRich) reported
from
Liverpool, England
@btsport PSG 5 Basaksehir 1, and the highlights package is 124 seconds long? Really poor broadcasting from BT Sport, as usual
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Steve Mc
(@LeedsViking) reported
from
Warrington, England
Hey @bt_uk ... if I use the app to try any work through a sound issue in my TV service, it hangs midway through a diagnostic check... if I try and use the ‘chat to us’ facility there’s no one available. Anyone would think you didn’t want to know, or help, with a customer issue?
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@bt_uk for the love of god, I’ve been trying to report a fault for days, I’m not paying for a service I don’t have
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Matthew Burrow
(@matt_burrow) reported
from
Frodsham, England
@BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure
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W
(@tweetJumpy) reported
from
Birkenhead, England
@Realaldo474 @Carra23 @btsport The reason that Liverpool’s away form doesn’t look as good is purely down to match fixing at Everton where a perfect goal was deliberately ruled off side and a penalty at Brighton which never was.
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Owen H 🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆
(@drowen44) reported
from
Seaforth, England
Hey @bt_uk - my 66 yr old vulnerable mum Moved just before Christmas - you promissed her internet/tv/phone etc would be sorted last week, but she’s still not connected! Which has left unconnected all over Christmas - which is pretty bad form! #BadCustomerService
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Paul Smith 🦁
(@Smithy523) reported
from
Warrington, England
@bt_uk Yes I could do with some help. I want the best WiFi possible and my download speeds are usually ~ 42Mbps but it’s my so who complains about his game freezing in his bedroom
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BarryFergEFC
(@BazzaTomFerg) reported
from
Seaforth, England
Thought Peter Walton was gonna start crying in the @btsport studio then 😩😩 it was a clear penalty you bad melt
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Jesus Pablo
(@amijesuspablo) reported
from
Liverpool, England
@bt_uk This is poor customer service. I’ve provided the address etc. in a DM for fault and you’re just replying to the timeline. Or tell me if there is an issue in the area of L15 (Liverpool) if you can’t be bothered to read my DM.
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Andy Leggott
(@andyleg66) reported
from
Lymm, England
We're getting there in the CL .... dullest game in living memory sees us make the last 16 .... probably missing the pre & post game Athens piss up tbf. @btsport coverage is awful ... please get me back soon #mcfc #mancity #OLYMCI
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Jesus Pablo
(@amijesuspablo) reported
from
Liverpool, England
Mad how due to an issue with @bt_uk I’ve had to use my @O2 data to do my work. Which was great, 15GB lasted me from Monday till yesterday. Now I added an extra 8GB yesterday to see me through and half has been used in 24 hours and I’ve not even done uploads/downloads!! #*****
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Thom Rawlinson
(@ThomRawlinson) reported
from
Kirkby, England
Never quite understand commentators making excuses for players diving saying the team needs the point. It’s cheating 🙄 #SHUEVE #BTsport
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
Pissing me off the way Steve Mcmanaman over pronounces his ‘G’s **** off. @btsport
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Michael Wolstencroft
(@thewolstencroft) reported
from
Southport, England
Been without broadband for a month, BT complaints team meant to ring today before 14:30 obviously no call. Currently on hold for 15 minutes. Absolute joke of a service @bt_uk
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Michael Nolan
(@MikeNolan) reported
from
Burscough, England
Ordered @bt_uk broadband at the start of December with an installation date of 11 January. Not great but understandable in current circumstances. Just had text message saying new activation date is 8 March. Very poor.
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BoundinForward
(@BoundinForward) reported
from
Liverpool, England
@btsport why don't you interview the referee and see what he has to say about the decision to give a penalty against Liverpool player Andy Robertson. Now that would be interesting, instead we get Jurgen ranting saying it was a terrible decision. Of course he will say that.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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David Wiley
(@DaveWil82) reported
@bt_uk I've had my broadband cut off at home. Home move pending. I set up moving dates, then changed them when those dates changed. Looks like you've disconnected me on the original date regardless. Can you help get me reconnected asap? My wife needs to work from home.
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@Emma Peel UK🍀🍾🕊🌍🦋✈🇬🇧
(@madelynrogers) reported
@bt_uk Our bt is so slow .. been trying to sort it out for months , call after call after engineer visit ? Supposed to be sorted again by Wednesday!! If not we're off.
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Dr H
(@Toadhall22) reported
@bt_uk The big issue with BT is not WiFi but the internet access behind it. I have halo which gives great connectivity to a bad internet service. 7mbps on a good day with no prospect or visibility of an improvement.
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Tina Raistrick
(@tinamay1977) reported
@bt_uk the Internet has been terrible in skegness today, gone off altogether now.
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phil anslow
(@AnslowPhil) reported
@bt_uk broadband must be the worst in the world how can someone come out to fix it then for two days later not work again 🤔🤔
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Tracey Wadsworth
(@tswadsworth) reported
@btbusinesscare we had 2 business lines installed on the 15 December and they are still not working!!! Nobody is responding. Please contact me ASAP
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Arthur Pearson
(@Stonehavenscot) reported
@bt_uk You are lucky if we get between 0.5 and 14 mbs, Openreach know there is a problem and after 9 BT/Openreach engineers since June 2020 its still not fixed. Some engineers admit to a fault some don't. It's a lottery.
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Louise Powell
(@louisethomas82) reported
@bt_uk awful customer service from you so far. Broken baby monitor with no sound and nobody seems bothered. Three departments spoken to so far and going round in circles. Absolute disgrace. BT do not care about safety and are more interested in profit it seems
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Inder
(@InderdeepGill) reported
@bt_uk @bt_uk - morning, you’ve cut my internet off again today. Please can you help, been on hold for 20 mins in the “queue” but having no luck.
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Paul S. Beaton
(@paulsbeaton) reported
from
Glasgow, Scotland
@RKA_89 @bt_uk Any joy Rachael? Having the same issue