BT (British Telecom) outages and service status in St Helens, England
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- BT (British Telecom) generated 1 outage signal in the last 24 hours around St Helens, including 1 direct report.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Apr 14, 2:56 PM GMT+1.
- Internet (56%)
- E-mail (13%)
- Wi-fi (13%)
- Total Blackout (6%)
- TV (6%)
- Phone (6%)
The latest reports from users having issues in St Helens come from postal codes WA10 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Problems in the last 24 hours in St Helens, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near St Helens, England
The most recent BT (British Telecom) outage reports came from the following cities: St Helens, Birkenhead, Liverpool, Warrington, Skelmersdale, Wigan, Newton-le-Willows, Widnes, Frodsham, and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
Wi-fi | 12 hours ago |
|
Birkenhead
|
Phone | 13 days ago |
|
Liverpool
|
Internet | 14 days ago |
|
Warrington
|
TV | 17 days ago |
|
Liverpool
|
Total Blackout | 22 days ago |
|
Liverpool
|
Internet | 24 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
-
Vicky Denison Pinder (@vickypinder) reported from St Helens, England@bt_uk And now it's.not working again can't laid Twitter or websites had to switch to mobile data 😣
-
Tony Hall-Turner (@TonyHT) reported from Bold Heath, England@msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel
-
Lee 🖤💛 (@Crosby71) reported from Liverpool, EnglandI know Delph was given MOTM by @btsport but I can't get away from the fact Iwobi was immense out there today, ran everywhere and never stopped from minute one
-
burnzcarping (@scouser_burnzy) reported from Roby, England@bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.
-
Michael Dodd (@MJADodd) reported from Seaforth, England@julesspaceman @bt_uk @Tesco Companies like bt etc, it literally makes the world of difference who you speak to... One person. Will be great, the next will not... Shows that their current training isn't working as it should as there is a massive difference between customer service from person to person
-
Paul Smith 🦁 (@Smithy523) reported from Warrington, England@bt_uk Yes I could do with some help. I want the best WiFi possible and my download speeds are usually ~ 42Mbps but it’s my so who complains about his game freezing in his bedroom
-
Amelia (@acmaerldiya) reported from Warrington, England@bt_uk how do I make a formal complaint via email please? I do not want to rectify this issue over the phone as have tried multiple times and still having issues. I would like the email to complain please that goes to the relations team. Thank you.
-
Vicky Denison Pinder (@vickypinder) reported from St Helens, England@bt_uk I have been messaging in th chat. All my devices were on 5ghz and you told me in. Chat that 5ghz was the issue and so I've split the band now and it's no better just as bad. Paying a fortune a month and everything constant dropping off network
-
K e r r i (@KerryM811) reported from Horwich, England@bt_uk Hi, my internet is running painfully slow - I’ve done a speed test that’s coming back at 32, but I can’t connect on my devices, also whilst watching Netflix/Prime it’s buffering. Could you arrange a booster for me so I can give that a try before finding a new provider?
-
Jim Pearson (@mightyjimpo) reported from Up Holland, England@bt_uk I'm not using it now so it's probably world class. It's when I want to be online it's the problem
-
Mike Kivi (@mikekivi) reported from Garston, England@bt_uk can you offer a better service for Broadband than Sky?
-
Tony Hall-Turner (@TonyHT) reported from Bold Heath, England@bt_uk Did you not care to respond to the rest of the tweet? It referenced an extra service we bought and paid for that you’re yet to install.
-
nicola (@bailene) reported from Appley Bridge, England@BTCare I am@getting increasingly annoyed I made a complaint since then I have received a series of txt messages where I constantly have to re identify myself and repeat myself I made it 100% clear what needed to be investigated in initial complaint!!!
-
Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England@bt_uk It has not resolved for months after promises recorded on tape your side ian. Once my contract is up i will never use bt again over this. I will seek help elsewhere. Nothing personal towards you pal. Just your company and lies aswell as making me now miss payments elsewhere. Ste
-
Lisa Brown (@lisamarieb2010) reported from Runcorn, England@EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??
-
Steve Mc (@LeedsViking) reported from Warrington, EnglandHey @bt_uk ... if I use the app to try any work through a sound issue in my TV service, it hangs midway through a diagnostic check... if I try and use the ‘chat to us’ facility there’s no one available. Anyone would think you didn’t want to know, or help, with a customer issue?
-
Vicky Denison Pinder (@vickypinder) reported from St Helens, England@bt_uk constant issues with our internet. Constant troubleshooting never fixes issues. Paying for superfast and getting internet dropping out and slow speeds all the time. Been going on now for 6 months at least.🤷#Help
-
Michelle Abraham (@ChelleAbraham) reported from Wigan, England@bt_uk Hi , we have moved over to you from sky & our broadband will be connected on 28th March. I've created a BT login but I can't access my email as I want my email address to be a BT one. I've tried several times but no luck.
-
Andy Leggott (@andyleg66) reported from Lymm, England@stehoare @btsport @rioferdy5 Plenty of stupid laws fella .... only problem I have is they only tend to be stupid if they don't work for you .... stay safe & enjoy having something to watch 🤔🤔
-
Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England@bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
-
Bukhtiar shah (@imbukhtiar) reported@bt_uk @BT_UK unacceptable service. You sent my business equipment to the WRONG address (Ripley instead of Neasden). My shop is OPEN and I cannot operate.Also being wrongly charged for TWO services when I only have ONE. It's impacting my business. Fix billing & resend equipment.
-
Andrew Farrow (@Farrowmagic) reported@btbusinesscare Any absolute shambles of a business.. No one taking any responsibility, complaint still going since June 24th !!! 5 months…
-
Euan (@euanwab) reported@asha_shar Any way to have wi-fi 5ghz as default or option? Xbox is one of the only devices that defaults to 2.4ghz with no way to get 5ghz unless you disable 2.4ghz on the broadband entirely. Some providers like @bt_uk don’t allow for that or splitting the network on their routers. Help!
-
Melindi Scott (@melindiscott) reported@bassetnormand @clarescastle @btbusinesscare It's a shame because they had a lot of inbuilt loyalty just because so many of us started off with BT and have never seen cause to change. 30 years is a long run but they did absolutely nothing to try and keep our business
-
Man Savings (@man_savings) reported@btbusinesscare Currently 2 hours and 13 minutes on the online chat. Now having to wait for another agent. It's shocking service @btbusinesscare
-
Apex Signs (@apex_signs1) reported@btbusinesscare I’ve just tried WhatsApp and the same issue. No response. Is there a phone number to actually speak to a human ??? 🤬🤷🏻. I’m being threatened with legal action over an account I closed months ago and I cannot speak to someone ??? Your robot doesn’t understand!! 😱😱
-
Rachel (@rachelleese84) reported@bt_uk we’ve had problems with our wifi for a month. Multiple open reach engineers claim to have fixed it. None have. Latest made it worse. No wifi at all. Impossible to speak to a human who is helpful. I’m disabled and rely on the internet.
-
John Upham (@jeupham) reported@WeAreOpenreach OR sent a text this am saying my fault had been FIXED. However, the landline is STILL dead and has been dead since March 10th. I live alone and am a pensioner. @bt_uk @Ofcom Help!
-
rossdenholm (@rossdenholm980) reported@bt_uk yet again kicked out again ******* like this is getting silly now my hub is years old and probably needs upgrading why when I call I can never speak to someone in person ? Simply not good enough so disappointed in you lot have some shame
-
AJ69 (@AmandaJ07927690) reported@btbusinesscare my 90 year old Mother is still waiting for her landline to be fixed. Fault at exchange. 3 days now she has been without and she's on your priority list. Her lifeline system is also not working because of the Fault with her landline..... When is it going to be on