BT (British Telecom)

BT (British Telecom) Outage Report in St Helens, St. Helens, England

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The latest reports from users having issues in St Helens come from postal codes WA9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in St Helens, St. Helens, England 03/31/2026 19:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Helens, St. Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Warrington, Southport, Skelmersdale, Wigan, Newton-le-Willows, St Helens, Widnes, Birkenhead, Frodsham and Runcorn.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWarrington TV
United KingdomSouthport Phone
United KingdomSouthport E-mail
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet

Community Discussion

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BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • Ed_Manning Ed Manning (@Ed_Manning) reported from Birkenhead, England

    As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END

  • dylanh7389 dylan (@dylanh7389) reported from Warrington, England

    @England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team

  • DWR_N7PNE SLC (@DWR_N7PNE) reported from St Helens, England

    @bt_uk avoid at all costs, rubbish service

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

  • Conlin86 Gemma Conlin (@Conlin86) reported from Up Holland, England

    @BTCare hi, I really need to cancel my subscription for bt sport, I've tried calling but as a key worker I haven't got all the time in the world. I understand you are busy butIs there any other way I can do it please.

  • sherrif_breckRd Sheriff of Breck Road (@sherrif_breckRd) reported from Liverpool, England

    Do me a favour @btsport, as a customer, sack off McManaman. He's crap.

  • scousenatalie scousenatalie 😘 (@scousenatalie) reported from Liverpool, England

    @n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service

  • Pat_Wisedale46 Pat Wisedale (@Pat_Wisedale46) reported from Warrington, England

    @bt_uk Hello, nope still experiencing issues.

  • DWR_N7PNE SLC (@DWR_N7PNE) reported from St Helens, England

    @bt_uk people, avoid at all costs. Crap provider!!

  • LisaHewitt67 Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England

    @bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible

  • LisaHewitt67 Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England

    @bt_uk I just want to talk to an advisor as once again my home isn’t working, all you get is press 1 because we aren’t interested. I just want a human being! This is the same problem that I keep having

  • davidgtravel David Griffin (@davidgtravel) reported from Southport, England

    @bt_uk Bt is so out of zinc Jordan all companies I have spoke today have offered help,contract I have or not . Government have said all in it together , clearly BT not. I’m pursuing further I have copied BBC outlets and Martin Lewis as well

  • Bumpydogo Paul (@Bumpydogo) reported from Liverpool, England

    TodaysTwitter sponsored ad is @bt_uk Say's 'BT like never before'. Maybe cos there's no Sport.

  • bailene nicola (@bailene) reported from Appley Bridge, England

    @BTCare I am@getting increasingly annoyed I made a complaint since then I have received a series of txt messages where I constantly have to re identify myself and repeat myself I made it 100% clear what needed to be investigated in initial complaint!!!

  • ChristinaaaLFC Christina ⭐️⭐️⭐️⭐️⭐️⭐️ (@ChristinaaaLFC) reported from Liverpool, England

    @bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.

  • sarahsuttonx sarah (@sarahsuttonx) reported from Newton-le-Willows, England

    Fantastic customer service from the @bt_uk social media team, just a shame their actually customer service team was so appaling. Thanks to Ashley at BT for sorting everything out for us!

  • AljButterworth Alan JG Butterworth🇨🇰 (@AljButterworth) reported from Birkenhead, England

    @JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....

  • Emma_Kearl Emma Kearl (@Emma_Kearl) reported from Wigan, England

    @Ukhilal1957 @Lionesses @moonhot97 @bt_uk Fair enough but this why the top players never win the accolades they actually deserve because fans voting their favourite.

  • mb1984 matthew bradley (@mb1984) reported from Roby, England

    @vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Aidan_Tweets7 Aidan2 (@Aidan_Tweets7) reported

    @btsport been paying bt sport large screen for months through my EE phone contract and every time I go to use it it doesn't work. Useless! Never get a response for help either! My bill says I'm set up. I've text SPORT to 150. Still won't work! 😡

  • torquemada556 Torquemada (@torquemada556) reported

    @bt_uk It's ongoing. Openreach issue. Spent over an hour on the phone and have a follow up on Thursday.

  • GavinSpeedie Gavin Speedie (@GavinSpeedie) reported

    @btsport same problem with bt app tonight. There are no streams open…yet can’t watch it?? No response from yesterday’s query

  • theblueone66 andy firth (@theblueone66) reported

    @bt_uk Once again my connection has fallen from 20 to 11 in just over a week, on going issue for the past 2 years. Every time an engineer turns up i explain the issue that its an external cable fault , they seem to fix the issue for awhile , then go back to having issues.

  • paulkinnear Paul Kinnear (@paulkinnear) reported

    @btsport Why can I only see a tiny corner of my screen when trying to watch Celtic game on the app????? Very poor.

  • PJ_1888 PJ 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪 (@PJ_1888) reported

    **** up with the fake crowd noise @btsport

  • helen_febrific Helen Maclean (@helen_febrific) reported

    @bt_uk disgusted by your actions today threatening my 96 year old grandmother because her cheque got lost in the post, and then cutting off her phone so that if there was an emergency no one could get through. Not everyone has internet/mobiles, you need to post reminders too!

  • M_A_Wi MaWi (@M_A_Wi) reported

    Yet again @btsport is completely unwatchable via the app on my phone and chromecast. Buffering every 30 seconds for about 30 seconds. Fast network, WiFi mesh and still awful. What an absolute shambles and now considering whether its even worth subscribing to because of it.

  • theblueone66 andy firth (@theblueone66) reported

    @bt_uk just speed dropping again ongoing issue now for about 2 yrs

  • 8881CFcitleC 🍀 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇮🇹 Celtico FC Sostenitore🍀 (@8881CFcitleC) reported

    @btsport I have I’ve 300mbps so why is the Celtic game buffering?? It’s not my connection as just checked the speed 297mbps and can stream a 4K video on sky and prime just now with no issues. Get it fixed