BT (British Telecom) outages and service status in St Helens, England

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near St Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, St Helens, Birkenhead, Warrington, Skelmersdale, Wigan, Newton-le-Willows, and Widnes.

City	Problem Type	Report Time
Liverpool	Internet	22 hours ago
Liverpool	Internet	3 days ago
Liverpool	Internet	4 days ago
Liverpool	Internet	6 days ago
Liverpool	Internet	11 days ago
Liverpool	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

• 
  Gary CPOS (@Garycpos) reported 3 minutes ago from Liverpool, England

  @bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

• 
  John Vanderwerff+ (@jvblueboy) reported 4 minutes ago from Birkenhead, England

  @bt_uk wouldn't give me their special offer open to new broadband customers. Loyalty counts for nothing. So am off to @VodafoneUK to take them up on their discounted offer. When will these companies ever learn to treat all customers the same?

• 
  Matthew Burrow (@matt_burrow) reported 5 minutes ago from Frodsham, England

  @BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure

• 
  Michelle Abraham (@ChelleAbraham) reported 5 minutes ago from Wigan, England

  @bt_uk Hi , we have moved over to you from sky & our broadband will be connected on 28th March. I've created a BT login but I can't access my email as I want my email address to be a BT one. I've tried several times but no luck.

• 
  Paul Smith 🦁 (@Smithy523) reported 6 minutes ago from Warrington, England

  @bt_uk Yes I could do with some help. I want the best WiFi possible and my download speeds are usually ~ 42Mbps but it’s my so who complains about his game freezing in his bedroom

• 
  PaulDC JFT96 ⭐⭐⭐⭐⭐⭐🌏🏆 (@PaulDC28) reported 6 minutes ago from Liverpool, England

  @EE @bt_uk hi, I renewed my contract and was told I get bt sport tried to sign in on my smart TV but says I need to upgrade? When I look it says watch on small or big screen

• 
  Sam Cartwright (@samtcartwright) reported 8 minutes ago from Golborne, England

  @virginmedia @BTCare do you want another customer?

• 
  Mike Kivi (@mikekivi) reported 16 minutes ago from Garston, England

  @bt_uk can you offer a better service for Broadband than Sky?

• 
  Vicky Denison Pinder (@vickypinder) reported 20 minutes ago from St Helens, England

  @bt_uk constant issues with our internet. Constant troubleshooting never fixes issues. Paying for superfast and getting internet dropping out and slow speeds all the time. Been going on now for 6 months at least.🤷#Help

• 
  Matt Lintill 💙 (Proud Legacy Fan) (@MattLintill) reported 21 minutes ago from Runcorn, England

  @bt_uk why is the Broadband connection in my parents-in-laws house so bad?! 10mbps upload speed is a joke...

• 
  Jamie Grace (@JamieJew590) reported 26 minutes ago from Lymm, England

  @bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.

• 
  Dianne Coughlin (@ChickiD) reported 29 minutes ago from Birkenhead, England

  Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff 😴😴

• 
  billy omalley (@b11oma) reported 35 minutes ago from Warrington, England

  @bt_uk is there a problem with Bt email

• 
  This is me 🧶 (@Margymoo) reported 43 minutes ago from Birkenhead, England

  @bt_uk for the love of god, I’ve been trying to report a fault for days, I’m not paying for a service I don’t have

• 
  F.W. Woolworth (@moshirisboys) reported 45 minutes ago from Liverpool, England

  @mrjakehumphrey @btsport Never watched before,and not starting now.

• 
  Tony Hall-Turner (@TonyHT) reported 45 minutes ago from Bold Heath, England

  @msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel

• 
  Amelia (@acmaerldiya) reported 49 minutes ago from Warrington, England

  @bt_uk how do I make a formal complaint via email please? I do not want to rectify this issue over the phone as have tried multiple times and still having issues. I would like the email to complain please that goes to the relations team. Thank you.

• 
  Cheyvonne Bower (@femaledec) reported 51 minutes ago from Croft, England

  Wow. @bt_uk are ‘sorry I find my bill confusing’. It’s not confusing. I’ve never had a landline plugged in but being charged for random calls to the talking clock for two months. A burglar perhaps? 😡

• 
  Thomas Booth (@tboothy) reported 57 minutes ago from Liverpool, England

  @davieslfc I noticed he was overly critical yesterday. He was criticising someone for taking a poor corner, like he never took a bad corner in his career. He was a pretty good player in his time but not without fault... #LIVVIL #btsport

• 
  This is me 🧶 (@Margymoo) reported 58 minutes ago from Birkenhead, England

  @bt_uk My girl has had the text but still not working ?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adam Darke (@adarkelimited) reported 12 minutes ago

  Another 3 hours on phone to @bt_uk today. Still unresolved, still no call back from manager, still no email as promised from bosses. Comfortably the worst customer service in the UK.

• 
  Marc Harris (@Marcharris1687) reported 12 minutes ago

  @bt_uk you are actually useless phones are down in our area when we rung you to tell you you were already aware but can't do anything or update you because the team are off until Thursday what sort of bullshit is that you only got one team to deal with issues

• 
  Bee@Tricy (@BeeTricy1) reported 14 minutes ago

  @bt_uk BT customer here! Issues with the new 900 Fast Broadband! Phoned today,Customer Assistant said it will phone me back but NO chance to get in touch!

• 
  Trevor Chenery (@Krisp06) reported 15 minutes ago

  @countrymousie @btbusinesscare I wouldn't have thought so. You can keep your landline but you would need to move it -eventually - to a 'digital supplier' when the line service finally ends. However, I checked with Dr Google & his Elves & they made the following points which sound like very good news. "Starlink does not directly provide a traditional copper landline service, but it can fully replace one as part of the UK PSTN switch-off by supporting Voice over Internet Protocol (VoIP) services. You can keep your existing phone number and handset by using a VoIP adapter connected to the Starlink router, suitable for replacing old copper lines. How it Works: Starlink provides high-speed internet, allowing you to use third-party VoIP providers (e.g., Plexatalk, Premitel) to make calls via your internet connection. Requirements: You will need a VoIP Analogue Telephone Adapter (ATA) to plug your existing telephone handset into the Starlink Wi-Fi router. Suitability: VoIP over Starlink is ideal for rural areas where copper is being removed, offering sufficient speed and reliability.Alternatives: If you do not wish to use VoIP, you may look at mobile phone-based solutions, which are also often used when replacing old copper lines. As the UK moves towards a digital-only network by 2027, switching to a VoIP service via a broadband connection like Starlink is a common solution." You need to find & check it al lout with a good IT man to help you through the key steps & stages. You may also need to invest in new telephone hand sets around your house to replace your old BT ones. You won't need wires to connect them, it all works digitally through the air.

• 
  Jenny (@Sherbie001) reported 18 minutes ago

  @bt_uk our cordless handset is showing a message ,check landline, we have completed every check online and no problem with landline. We have phoned you and messaged you and just go around in circles with no one to speak to. We just want you to come out. Please help!

• 
  Brian McBride (@brian_mcbride1) reported 21 minutes ago

  @bt_uk @simboman The BT Guides are telling me that this problem, logging into account, is a known issue and @BT_UK are working to resolve it. I note Allison Kirkby is going to retrieve the battered BT brand. Good luck Allison.

• 
  Sarah-Kimberley (@PlayforthSarah) reported 21 minutes ago

  @bt_uk seeing as your saying I do not have an account does that mean I can cancel my direct debt and not make anymore payments for my services? Because it’s not very good trying to access account to make changes and been told no account yet your happy taking £70 a month out bank

• 
  Deborah Sacks (@deborahsacks) reported 22 minutes ago

  Oddly, their chatbot still isn’t dealing with the issue! @bt_uk @EE

• 
  Tracy Kydd (@injuredcyclist_) reported 23 minutes ago

  @bt_uk Have called them and they can't help me they keep saying to reset the router but fault is outside and I would like it fixed as bt broke it so please fix it

• 
  Caroline Applepie 🇪🇺🏳️‍🌈🏳️‍⚧️🇨🇦🇮🇪 (@CarolineApplep1) reported 32 minutes ago

  @bt_uk Appalling service. You did not complete our installation on the 20th as promised, so we've been left with no phone, internet, and our security cameras and entry phone system are offline. Thanks