BT (British Telecom)

BT (British Telecom) Outage Report in St Helens, St. Helens, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in St Helens, St. Helens, England 12/23/2025 21:20

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Helens, St. Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Southport, Bromborough, Liverpool, Runcorn, Wigan, Lymm, Skelmersdale, Warrington and Widnes.

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City Problem Type Report Time
United KingdomSouthport Internet
United KingdomBromborough Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomRuncorn Internet
United KingdomWigan Internet

Community Discussion

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BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • Gfunk_in3D Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

  • wanner316 wayne peers (@wanner316) reported from Golborne, England

    @EE and @BT @btsport why can't I log in to the bt sports app when I am a EE customer and just redone my login for it but I cant log on its a joke

  • lisamarieb2010 Lisa Brown (@lisamarieb2010) reported from Runcorn, England

    @EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

  • Harkness7 Martin Harkness (@Harkness7) reported from Runcorn, England

    @btbusinesscare any known issues in 01928 area?

  • JamieJew590 Jamie Grace (@JamieJew590) reported from Lymm, England

    @bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.

  • andyleg66 Andy Leggott (@andyleg66) reported from Lymm, England

    We're getting there in the CL .... dullest game in living memory sees us make the last 16 .... probably missing the pre & post game Athens piss up tbf. @btsport coverage is awful ... please get me back soon #mcfc #mancity #OLYMCI

  • RickVNasties Rick Owen (@RickVNasties) reported from Liverpool, England

    @bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I can’t get through on the number provided. Is anyone there to help?!

  • samtcartwright Sam Cartwright (@samtcartwright) reported from Golborne, England

    @virginmedia @BTCare do you want another customer?

  • redwitterer Jamie Dixon (@redwitterer) reported from Birkenhead, England

    @bt_uk I gave up after 30 minutes on hold today trying to make a change to a BT Sport subscription, which I can’t do online. You then ignored my DM. Please help me as I don’t have time to call you again.

  • JamieJew590 Jamie Grace (@JamieJew590) reported from Lymm, England

    @bt_uk Service is still running just the cables and poles damaged

  • SharonFisher6 Sharon Fisher (@SharonFisher6) reported from Birkenhead, England

    @Lemonhunny @Schofe @bt_uk I'm putting a bit more faith in bt... plus I'm hoping Miranda gets some recognition. At the end of the day, he didn't have to tweet about his great service did he, I was only joking about the name drop x

  • MichelleDaltry Michelle Daltry (@MichelleDaltry) reported from Birkenhead, England

    @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

  • AndrewScouse brewsterera (@AndrewScouse) reported from Roby, England

    Wtf going on with Darren fletchers voice on this commentary? #FULARS #Btsport

  • AntoniChm Antoni Chmielowski (@AntoniChm) reported from Southport, England

    @bt_uk how long until the national broadband problem gets fixed? TIA

  • DannyBuble Danny Bublé (@DannyBuble) reported from Wrightington, England

    @bt_uk hi, once again our internet is down in WN6 and has been for more than 24 hours. Please advise and don't take 6 days like you did last time. Cheers 👍

  • JohnMc_91 John McCormick (@JohnMc_91) reported from Widnes, England

    @SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds

  • joanreece jo m b (@joanreece) reported from Liverpool, England

    Game is crap but cant even watch it now thanks to the **** @btsport its buffered no less than 50 times and now gone off completely!! £25 down the drain 😡😡😡😡

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    Pissing me off the way Steve Mcmanaman over pronounces his ‘G’s **** off. @btsport

  • Garycpos Gary CPOS (@Garycpos) reported from Liverpool, England

    @bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • NotJimWhite1 Not Jim White (@NotJimWhite1) reported

    No objectivity, means absolutely no credibility, that was @btsport last night, you had Steve McManaman shouting NOOOO whenever Villa lost possession, and @rioferdy5 making a fool of himself in the studio, Is it any wonder your subscription numbers are so awful?

  • Mcfcok71 StavPetrou BSc(Hons) Part time model (@Mcfcok71) reported

    @ricrawson01 @btsport Him and Danny mills, financially two of our worst ever signings

  • PepperellLuke Luke Pepperell (@PepperellLuke) reported

    @bt_uk I don’t have Halo and was told on the phone I can upgrade but I’m not paying extra when it’s not my fault my service is not performing as expected

  • Mattdevine21 Angry Geek (@Mattdevine21) reported

    @goatersmotors Can I say it’s a much nicer experience to watch @btsport game on mute and have a watch along in the background. Doesn’t even need to be fan channel, plenty of alternative commentary and frankly offer more insight than the awful commentary BT subject it’s customers too

  • goodman_pamela Pamela Goodman (@goodman_pamela) reported

    @bt_uk 45 mins to get through to BT. Never a straight answer. Inability to fix broadband supply now down since 18/1. How is a community expected to work/teach from home? Beyond useless. And @OpenreachHelp too. Shame on you both.

  • LauraF7x Laura (@LauraF7x) reported

    @Varcs @bt_uk Ridiculous. One thing has nothing to do with the other. BT are meant to provide the service your Mum pays for. Whether she has a mobile phone is irrelevant,signal could be bad on that too & why should she incur more costs when she isn’t receiving the service she pays for from BT!

  • sxrxhjx sarah 🌻 (@sxrxhjx) reported

    @bt_uk Hi, I've just switched to BT & since my old number transferred to the new SIM I'm now getting a 'PDP authentication' error when I try to access data. I've tried resetting the network settings and taking my SIM out and waiting before putting it back in but neither worked.

  • graeme_56 graeme wright DipWSET💙 (@graeme_56) reported

    Currently watching @StrikersBBL giving @HeatBBL a batting lesson in #BBL . 163 for 2 off 17 so at current rate Brisbane look to be chasing 200+ to win. After the collapse against Perth on Tuesday I fear the worst. #CricketAustralia #btsport

  • BenEbeling Ben Ebeling (@BenEbeling) reported

    4) and will anyone help me to find a resolution? Also, how do I find a copy of my recent phone calls as I will get disciplinary action against that last person. He was not someone you want representing you, believe me @bt_uk

  • sw18780774 Sue (@sw18780774) reported

    @bt_uk Why when your attitude is like or leave and you all but admit that it’s impossible to provide super fast broadband to many of us YET you advertise it as possible and we pay for a service that is impossible for you to provide That is total misrepresentation of your service