BT (British Telecom) Outage Report in St Helens, St. Helens, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Wigan, Southport, Bromborough, Runcorn, Lymm, Skelmersdale, Warrington and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wigan |
Phone | |
| Southport |
Internet | |
| Bromborough |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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SLC
(@DWR_N7PNE) reported
from
St Helens, England
@bt_uk people, avoid at all costs. Crap provider!!
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nicola
(@bailene) reported
from
Appley Bridge, England
@BTCare I am@getting increasingly annoyed I made a complaint since then I have received a series of txt messages where I constantly have to re identify myself and repeat myself I made it 100% clear what needed to be investigated in initial complaint!!!
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Rob ☘️
(@FormerTramp) reported
from
Bryn, England
@chris_sutton73 You are a terrible pundit. I’d rather have @GlennHoddle and that’s saying something. #BTSport #EarlyKickOff
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sarah
(@sarahsuttonx) reported
from
Newton-le-Willows, England
Fantastic customer service from the @bt_uk social media team, just a shame their actually customer service team was so appaling. Thanks to Ashley at BT for sorting everything out for us!
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Sarah
(@TeamSJDay) reported
from
Warrington, England
@bt_uk There’s an open complaint now! Still no internet x
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dylan
(@dylanh7389) reported
from
Warrington, England
@England @RoyRickard @bt_uk @JHenderson Henderson 😮🐴 one of the worst players of all time to captain a European cup winning team
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Jay B - 🔴
(@AnfieldMan1996) reported
from
Liverpool, England
Hi, @bt_uk Please reply to my DM as I wish to cancel my BT Sport subscription. Thanks
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Ed Manning
(@Ed_Manning) reported
from
Birkenhead, England
As for @Ofcom I suggest the home move process is reviewed and special attention is paid to the relationship between the network operators and the retailers. Perhaps other providers such as @BTCare and @TalkTalk and @Plusnet could tell me whether they could do any better. 14/END
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Sarah
(@TeamSJDay) reported
from
Warrington, England
@bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication
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SLC
(@DWR_N7PNE) reported
from
St Helens, England
@bt_uk avoid at all costs, rubbish service
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Phil Hamlett
(@hamlett_phil) reported
from
Birkenhead, England
@btsport HD channel on Sky Q not working but SD channel 867 is
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...
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Christina ⭐️⭐️⭐️⭐️⭐️⭐️
(@ChristinaaaLFC) reported
from
Liverpool, England
@bt_uk absolutely shocking customer service, paying £40 to watch BT sport, for it to not work, then get told it’s nothing to do with you because they’ve not changed any settings.
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ScouseNotEnglish
(@ScouseNotEnglsh) reported
from
Burscough, England
@bt_uk Dm sent. 24 hrs or I leave. Your 12 months of "BT customer service" and guarantee's will be published after
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Alan JG Butterworth🇨🇰
(@AljButterworth) reported
from
Birkenhead, England
@JimBoardman @premierleague @btsport @BBCSport @primevideosport @SkySports Seen @btsport pundits and anchorman talk about this subject a lot, not once have they reacted the way the Sky anchorman did after @GNev2 eloquent and passionate put his points over, awful climbdown....
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I can’t believe for the second time in a month my landline is not working and trying to get to talk to a real life person is impossible
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Lisa & Millie
(@LisaHewitt67) reported
from
Ellesmere Port, England
@bt_uk I just want to talk to an advisor as once again my home isn’t working, all you get is press 1 because we aren’t interested. I just want a human being! This is the same problem that I keep having
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Emma Kearl
(@Emma_Kearl) reported
from
Wigan, England
@Ukhilal1957 @Lionesses @moonhot97 @bt_uk Fair enough but this why the top players never win the accolades they actually deserve because fans voting their favourite.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki nicoll
(@vickiwright1979) reported
@bt_uk very disappointing service from BT. Over 2 months into our new home, which previously there was no issues with the line, but still no working broadband. Countless engineers and countless phone calls to be told it will be fixed...... still nothing. #annoyed
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Jordan Clayfield
(@Jordanc15) reported
@bt_uk absolutely disgusting how BT have treated my partner’s grandparents. Shocking customer service and the bloke who said he turned up is a lying scumbag!
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EmperorBlargus
(@EmperorBlargus) reported
@TheFabledAesop @bt_uk Just telephone your telephone provider if you have any issues. Same with anything that comes from HMRC. Call them, talk to a human. What I got is, they confirmed it was a scam call but they say the trouble is blocking the number because the scammers keep changing it.
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Justin Leonce
(@JustDaFacts7) reported
So now @bt_uk want to hang up on me. What a **** service.
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Thomas Glazebrook
(@tomglazed) reported
Now @bt_uk that the long delayed FTTC order is stuck due to account merging & data integrity is working on it but their system was down yesterday. How long do I need to keep being forgiving for the bureaucracy until I realise the service taken by BT can't be given back by BT?
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thomas rees
(@tomrees101) reported
@btbusinesscare had a third cancellation from you now regarding a line install. Have spent hours on the phone/web chat to customer services trying to solve the issue but not one can seemingly resolve despite two people 'personally ensuring' a resolution. Where can I escalate pls?
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Tom Russell
(@TomORussell) reported
@stevejacksonHN @bt_uk Thanks Steve. It is truly ridiculous. No comprehension that this affects my family AND business, or a willingness to treat me like a real customer. I feel like an irritation and that it’s all my fault. Thinking of leaving @bt_uk now and sod the “agreement.”
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Sue
(@Suzy_floozy21) reported
@bt_uk was promised by a member of staff my phone would be fixed by today m, 14 days without a phone. I am a carer to disabled people due to no landline this involved emergency services having to be called on Thursday -this is not acceptable. can not get a straight answer from BT
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Dr Georgina Morgan
(@Georgina_DrGM) reported
@bt_uk is there a problem with BT Broadband in NE38, no connection this morning???
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Thomas
(@Thomas37824342) reported
@bt_uk Must be fake as you do not reduce prices to compete with other providers or help customers out when they ask!