BT (British Telecom)

BT (British Telecom) Outage Report in St Helens, St. Helens, England

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The latest reports from users having issues in St Helens come from postal codes WA9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in St Helens, St. Helens, England 03/01/2026 23:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (6%)

    Phone (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Helens, St. Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Skelmersdale, Birkenhead, Frodsham, St Helens, Southport, Liverpool, Runcorn, Warrington, Wigan and Seaforth.

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City Problem Type Report Time
United KingdomSkelmersdale E-mail
United KingdomBirkenhead E-mail
United KingdomFrodsham Internet
United KingdomSt Helens Internet
United KingdomSouthport Phone
United KingdomLiverpool Internet

Community Discussion

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BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @bt_uk Hi, it’s not about their service ... it’s about yours technically as you’re provided the underlying system that @VodafoneUK use. So even if I changed to you, I’d still be using the same line which they say can’t support over 39Mbps due to my distance from the exchange ...

  • jakemac97 Jake McLaughlin (@jakemac97) reported from Wigan, England

    @jackrimmi @SkySports @btsport Still shit should be on television. Better than Leeds and hull

  • jakemac97 Jake McLaughlin (@jakemac97) reported from Wigan, England

    Shows how shit @SkySports has gone when they don’t show one of the biggest derby games in rugby league on television. #WiganvsSaints no wonder @btsport is taking over

  • bobblebardsley Bobble Bardsley (@bobblebardsley) reported from Leigh, England

    @dimspace @Mach2Infinity @bt_uk I must be wrong then! Must be something on their end. Hopefully will be fixed by morning, I could do without a lengthy outage.

  • awesome_walls Steve Wall (@awesome_walls) reported from Seaforth, England

    @virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!

  • TeamSJDay Sarah (@TeamSJDay) reported from Warrington, England

    @bt_uk There’s an open complaint now! Still no internet x

  • FormerTramp Rob ☘️ (@FormerTramp) reported from Bryn, England

    @chris_sutton73 You are a terrible pundit. I’d rather have @GlennHoddle and that’s saying something. #BTSport #EarlyKickOff

  • DWR_N7PNE SLC (@DWR_N7PNE) reported from St Helens, England

    @bt_uk avoid at all costs, rubbish service

  • Johncharlesart1 John Charles (@Johncharlesart1) reported from Roby, England

    Almost impossible to watch @MTKGlobal on @YouTube with the absolute dog shit internet service that @bt_uk provide

  • TeamSJDay Sarah (@TeamSJDay) reported from Warrington, England

    @bt_uk I can’t explain to you how annoyed I am with you right now....crap customer service, shocking lies being told and clearly zero communication. #rubbishcustomerservice #nothappy #lackingcommunication

  • ScouseNotEnglsh ScouseNotEnglish (@ScouseNotEnglsh) reported from Burscough, England

    @bt_uk Dm sent. 24 hrs or I leave. Your 12 months of "BT customer service" and guarantee's will be published after

  • AnfieldMan1996 Jay B - 🔴 (@AnfieldMan1996) reported from Liverpool, England

    Hi, @bt_uk Please reply to my DM as I wish to cancel my BT Sport subscription. Thanks

  • LynseyF85 Lynsey Finney (@LynseyF85) reported from St Helens, England

    @GNudges @bt_uk Oh I bet theres been some kick offs today cuz nobody has been able upload those awful ******* selfies (you know the ones, where their gob looks like a baboons arse) or photos of their food that looks like dog shit!!

  • hamlett_phil Phil Hamlett (@hamlett_phil) reported from Birkenhead, England

    @btsport HD channel on Sky Q not working but SD channel 867 is

  • DWR_N7PNE SLC (@DWR_N7PNE) reported from St Helens, England

    @bt_uk people, avoid at all costs. Crap provider!!

  • Kjones1892 Keith Jones (@Kjones1892) reported from Halewood, England

    @bt_uk He said he was from BT and wanted to reduce my price for BT sports by adding phone and broadband .... he was very rude. I told him my employer pays for my line rental and broadband, he basically called me a liar

  • AnfieldMan1996 JB - 🔴 (@AnfieldMan1996) reported from Liverpool, England

    By the way, Steve McManaman voice goes through me and he’s a proper shit commentator @btsport

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • ljones1986 Lisa Jones (@ljones1986) reported from Ellesmere Port, England

    @bt_uk Is the worst Customer Service ever!

  • LisaHewitt67 Lisa & Millie (@LisaHewitt67) reported from Ellesmere Port, England

    @bt_uk I just want to talk to an advisor as once again my home isn’t working, all you get is press 1 because we aren’t interested. I just want a human being! This is the same problem that I keep having

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • elliotlin88 E-Lin-88 (@elliotlin88) reported

    @btsport you’re ******* up the Federer last match wtf is wrong with the broadcast???

  • Epicaricacy_1 Epicaricacy (@Epicaricacy_1) reported

    @bt_uk Engineer came today - blamed the internet problems on sky apparently. Never caused a problem before so don’t know why it would now. But thank you for checking in at least.

  • NaseerHabeeb123 Naseer Habeeb (@NaseerHabeeb123) reported

    @bt_uk BT encourage me to join EE with a exclusive deal encourage me to port my number. Great however no mention there was an unlimited data deal and sell me 100GB immediately called BT to change they said its with EE then get sent back to BT. Told now have to cancel. Joke.

  • eldiablo0786 El Diablo (@eldiablo0786) reported

    @NorthEdgbaston @bt_uk When you finished your video or before it, did you manage to get the drug user any help, ie call the police?

  • jenny007 🇪🇺🇪🇺Jenny Elizabeth 🇪🇺🇪🇺 (@jenny007) reported

    @bt_uk no service for a week, still paying for service, absolutely no understanding that service is required for my job…. Well done BT, abysmal customer service as always 😡😡😡

  • NaseerHabeeb123 Naseer Habeeb (@NaseerHabeeb123) reported

    @bt_uk BT encourage me to join EE with a exclusive deal encourage me to port my number. Great however no mention there was an unlimited data deal and sell me 100GB immediately called BT to change they said its with EE then get sent back to BT. Told now have to cancel. Joke.

  • JP_Shehan Jonathan Shehan (@JP_Shehan) reported

    @bt_uk terrible new customer experience from BT, bound to them for 24 months on a bum deal and unwilling to give a fair deal offered to other new customers. I cannot stress enough anyone thinking of joining should avoid. #bt #CustomerService

  • danord77 Danny Ord (@danord77) reported

    @btsport Box office ?? Really. This is never a box office fight ?? Titanic….. Eh, how ? This is absolute bonkers and the reason why we have so many dodgy fire sticks and bent streaming channels doing the rounds. If this is box office, boxing is in a sad sad state of affairs. 🥊❌

  • imcalledsara Sara Johnston (@imcalledsara) reported

    @bt_uk is the worst provider for Internet!!! Rang them on 30th to organise Internet set up. Still no Internet. No date for switch on. No date for appointment to do so. Appalling service. No compensation offered. Do not go with BT!!!!!!!

  • whyteuk andy whyte 🏎 (@whyteuk) reported

    absolutely insane experience with @bt_uk - almost a month late on their installation, which is pretty abysmal, but the worst part... zero communication... they just roll the installation date back every...single...day!!! i should have trusted my gut and avoided bt. woeful.