BT (British Telecom) Outage Report in St Helens, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in St Helens, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near St Helens, St. Helens, England
The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Wigan, Seaforth, Warrington, Southport, Skelmersdale, Birkenhead, Runcorn and Bromborough.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
||
| Wigan |
Phone | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near St Helens, England
Latest outage, problems and issue reports in St Helens and nearby locations:
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BeerGuzzler
(@BeerGuzzler1878) reported
from
Liverpool, England
@gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
@bt_uk It has not resolved for months after promises recorded on tape your side ian. Once my contract is up i will never use bt again over this. I will seek help elsewhere. Nothing personal towards you pal. Just your company and lies aswell as making me now miss payments elsewhere. Ste
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Vicky Denison Pinder
(@vickypinder) reported
from
St Helens, England
@bt_uk constant issues with our internet. Constant troubleshooting never fixes issues. Paying for superfast and getting internet dropping out and slow speeds all the time. Been going on now for 6 months at least.🤷#Help
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.
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Vicky Denison Pinder
(@vickypinder) reported
from
St Helens, England
@bt_uk had enough of the rubbish quality internet now. Nothing connects our @skytv doesn't connect out phones our tablets. CCTV.. Heating.. alarms.. help
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Peter Hamilton
(@Ashtoncrouch) reported
from
Bryn, England
@bt_uk Internet slow in Wigan WN4 area
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Vicky Denison Pinder
(@vickypinder) reported
from
St Helens, England
@bt_uk I have been messaging in th chat. All my devices were on 5ghz and you told me in. Chat that 5ghz was the issue and so I've split the band now and it's no better just as bad. Paying a fortune a month and everything constant dropping off network
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
**** @bt_uk off people. Rob you blind.
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service
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matthew bradley
(@mb1984) reported
from
Roby, England
@vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.
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Gemma Conlin
(@Conlin86) reported
from
Up Holland, England
@BTCare hi, I really need to cancel my subscription for bt sport, I've tried calling but as a key worker I haven't got all the time in the world. I understand you are busy butIs there any other way I can do it please.
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Pete Shaw
(@Fireypop) reported
from
Garston, England
@bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.
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burnzcarping
(@scouser_burnzy) reported
from
Roby, England
@bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.
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Jim Pearson
(@mightyjimpo) reported
from
Up Holland, England
@bt_uk I'm not using it now so it's probably world class. It's when I want to be online it's the problem
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F.W. Woolworth
(@moshirisboys) reported
from
Liverpool, England
@mrjakehumphrey @btsport Never watched before,and not starting now.
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lozza
(@othemightyi) reported
from
Liverpool, England
@bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.
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scousenatalie 😘
(@scousenatalie) reported
from
Liverpool, England
@n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today
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Keith Jones
(@Kjones1892) reported
from
Halewood, England
@btsportfootball @btsport must admit, the crowd noise does help. Wasn’t keen on the idea but it’s sounds good. You forget after a while there aren’t actually any fans there.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Margaret Wyett
(@Marge2612) reported
@bt_uk NEVER USE BT BROADBAND you need to sort my account. You cancelled my account rather than my late mother's and you haven't sorted mine to be reconnected, been on phone for 4 hours and nobody has sorted it. Needs sorting today SHOCKING SERVICE
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Kris
(@KrisO1805) reported
@bt_uk hi my internet is currently down is this a problem in the DH2 area?
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Russ Michaels Consulting
(@RussMichaels) reported
well so far transferring my broadband to @bt has been a massive mistake. Nothing but problems since day 1. Connection is up and down like a yoyo. One engineer after another coming out and not fixing the problem. @btbusinesscare
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JonScoff
(@JonScoff) reported
@bt_uk I tried to cancel a recent order on your website and it took me straight to that after submitting the request. Can you DM me please?
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Willtodd
(@Willtod54568521) reported
@bt_uk Jesus you took 6 months, 4 engineers visits and 30 hours of phone calls to fix my problem!
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ƤЄƬЄƦ ԼƛƁƠƦƝЄ 📸🏁🚗
(@LAP_Racing) reported
@bt_uk No, that’s not what I’m saying. The SEO description gives impression BT Broadband customers can watch BT Sport for free on the BT Sport app. @Ofcom would you expect when seeing original search result that if you’re a BT Broadband customer you can watch on their app for free?
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Paul Loberman
(@ploberman) reported
34 minutes on hold for @bt_uk then they answer, no one speaks and they hang up! How's your day going?
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David Clark 🇬🇧
(@d4vidc88) reported
@bt_uk 24 hour after my broadband was due to go on still absolutely nothing. Extremely poor service, all I get is we apologise. Are you going to compensate me for not being able to work from home? #shocking #newcustomer #notimpressed
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Mick Taylor
(@wombathell) reported
@Mas79K @andNickMullins @btsport I know that, and it is better than not seeing the game at all. You can't use the app if you subscribe through Sky, so they take your money but don't give you the full benefits, I knew that before I subscribed through sky so not a complaint after the fact.
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Liv Marsh 💙
(@liv1493) reported
I’m sure nobody at @bt_uk communicates with each other! Contractor came out to the house at Christmas and highlighted an issue. We have also informed them of this several times and been passed from pillar to post. Contractor has come today to install Wi-fi and guess what?