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BT (British Telecom)

BT (British Telecom) outages and service status in St Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

Full Outage Map
  • BT (British Telecom) generated 1 outage signal in the last 24 hours around St Helens, including 1 direct report.
  • The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
  • The most recent signal from this area was received May 25, 11:43 AM GMT+1.
  • 75% Internet (75%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 8% Wi-fi (8%)

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near St Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, St Helens, Birkenhead, and Warrington.

CityProblem TypeReport Time
Liverpool Internet 9 hours ago
Liverpool Total Blackout 6 days ago
Liverpool Wi-fi 6 days ago
Liverpool Internet 7 days ago
Liverpool Internet 14 days ago
Liverpool E-mail 15 days ago

Nearby cities with recent reports

Liverpool

4 recent signals

9 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • RealBobbyRooney
    Bobby Rooney ๐Ÿ‡บ๐Ÿ‡ฆโ˜ฎ๏ธ (@RealBobbyRooney) reported from Maghull, England

    No busses, no trains, hammered down with rain. Game finished 8:45, rolled in 10:15pm. Shite. @btsport you can swerve that in future, thanks.

  • ChickiD
    Dianne Coughlin (@ChickiD) reported from Birkenhead, England

    Why are all the commentators on @btsport so boring? just chat crap #Toomuch #Jibbajabba #Boreoff ๐Ÿ˜ด๐Ÿ˜ด

  • Losecontr0lx
    Jane Holt X (@Losecontr0lx) reported from Garswood, England

    @bt_uk my boyfriends got a situation with his newly installed wifi with you guysโ€ฆ can you please help? @Marty_Young17 x

  • NiccyRich
    Niccy Rich ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐Ÿ‡ฐ๐Ÿ‡ณ (@NiccyRich) reported from Liverpool, England

    @btsport PSG 5 Basaksehir 1, and the highlights package is 124 seconds long? Really poor broadcasting from BT Sport, as usual

  • mightyjimpo
    Jim Pearson (@mightyjimpo) reported from Up Holland, England

    @bt_uk I'm not using it now so it's probably world class. It's when I want to be online it's the problem

  • JamieJew590
    Jamie Grace (@JamieJew590) reported from Lymm, England

    @bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.

  • Conlin86
    Gemma Conlin (@Conlin86) reported from Up Holland, England

    @BTCare hi, I really need to cancel my subscription for bt sport, I've tried calling but as a key worker I haven't got all the time in the world. I understand you are busy butIs there any other way I can do it please.

  • RickVNasties
    Rick Owen (@RickVNasties) reported from Liverpool, England

    @bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I canโ€™t get through on the number provided. Is anyone there to help?!

  • JamieJew590
    Jamie Grace (@JamieJew590) reported from Lymm, England

    @bt_uk Service is still running just the cables and poles damaged

  • Margymoo
    This is me ๐Ÿงถ (@Margymoo) reported from Birkenhead, England

    @bt_uk My girl has had the text but still not working ?

  • LeedsViking
    Steve Mc (@LeedsViking) reported from Warrington, England

    @bt_uk Having an issue with Access Controls on my hub... always worked great to limit the kids gaming time, but suddenly the โ€˜offโ€™ time is cutting off every wi-fi device in the house, not just the specified devices. Please can you help ๐Ÿคž๐Ÿป

  • andyleg66
    Andy Leggott (@andyleg66) reported from Lymm, England

    @btsport having that biased, hair lipped halfwit on does you no credit at all. Even Walton corrected himself ... yet plug can't help acting the fan #embarrassing #mcfc #mancity

  • lisamarieb2010
    Lisa Brown (@lisamarieb2010) reported from Runcorn, England

    @EE @btsport Nope as still canโ€™t access my sons EE account online or on app! How long does it take to fix a fix ??

  • drowen44
    Owen H ๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ†๐Ÿ† (@drowen44) reported from Seaforth, England

    Hey @bt_uk - my 66 yr old vulnerable mum Moved just before Christmas - you promissed her internet/tv/phone etc would be sorted last week, but sheโ€™s still not connected! Which has left unconnected all over Christmas - which is pretty bad form! #BadCustomerService

  • RayWaring
    Ray Waring (@RayWaring) reported from Liverpool, England

    @bt_uk Iโ€™ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?

  • chriscol6765
    Chris (@chriscol6765) reported from Garston, England

    @bt_uk bloody joke this company. You say you can cancel a package and go back to what I had. Now your saying you can't do it!!!!!!

  • SopranoCrew
    Marko (@SopranoCrew) reported from Atherton, England

    Mcpointy and Peter Walton the worst double act since Fred and Rosemary West @btsport

  • Dezzy_Dezzy_80
    Dezzy (@Dezzy_Dezzy_80) reported from Liverpool, England

    @btsportfootball can you do me a favor and ask Steve McManaman why the hell does he talk like sombodys put a mop up his arse ive never once in my life heard somebody from bootle sound like that ๐Ÿค” #ChampionsLeague #btsport #weirdo

  • Harkness7
    Martin Harkness (@Harkness7) reported from Runcorn, England

    @btbusinesscare any known issues in 01928 area?

  • GMcC74
    Ged McCann (@GMcC74) reported from Widnes, England

    @btsport WTF is steve mcmanaman smoking!!! Drugs test at halftime!!! Chatting absolute shite the lad

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • KflanaganKevin
    Kevin Flanagan (@KflanaganKevin) reported

    Now May 5th still no connection !! Despite endless calls and attempts to get help !โ€™ @bt_uk cut off again transferred then told no information on their screen , started details again now cut off again as lines close at 6pm this is a business account !!! We donโ€™t close at 6 !!

  • mrkdnnx
    markdann. (@mrkdnnx) reported

    @bt_uk are an absolute joke. No internet and we get told โ€œwe have done everything we can, just keep restarting your router.โ€ How about you actually attend to look at the issue because ever since you moved the router itโ€™s awful!

  • SianElin_PT73
    Sian (@SianElin_PT73) reported

    @bt_uk Not able to do this as I have no phone signal-hence need internet.

  • VaeVix
    Vae Vix ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ฆ๐Ÿ‡บ ๐Ÿ‡จ๐Ÿ‡ญ ๐Ÿ‡ฌ๐Ÿ‡ง (@VaeVix) reported

    @bt_uk I've never set foot in Cyprus, I just used a free service on the internet that gives you free access to texts for random numbers all over the world. And it worked.

  • TenFourEverton
    CFD (@TenFourEverton) reported

    @bt_uk your current email verify service is useless. As soon as you ask for a verify code you then have to come out of the page to get the email and then the page is lost. Whoever designed this brilliant scheme should be fired as they are an idiot. Please change this NOW

  • JonD_Chadwick
    Jon Chadwick (@JonD_Chadwick) reported

    @bt_uk Thanks, but there has to be someone in BT who can fix an email problem? It might not be you, but there has to be someone?

  • JMarkDunlop
    Mark Dunlop (@JMarkDunlop) reported

    @Benleo @BTBusiness @bt_uk are very similarly disrespectful. Raised a formal complaint and they fumbled like inept foreigners who did not intend to care, and then suddenly dropped off a call but never picked my case back up. And that was 17 days ago ...!

  • Staggly
    Paul stagg (@Staggly) reported

    @bt_uk @M300bt3 iโ€™ve had multiple calls and they just say we are trying to fix it - they donโ€™t care - itโ€™s breach of contract surely and they need to compensate us

  • goatteeboy
    Ian P (@goatteeboy) reported

    @bt_uk Thanks. Itโ€™s working now, would have been nice to see some communication for what seemed to be a widespread outage.

  • MattHopkins1620
    MattHopkins1620 (@MattHopkins1620) reported

    @bt_uk are committed to excellent customer service, they say so when you ring them. Then they say they're very busy and they promise to speak to you within 20 minutes or you could ring back. Hint, excellent customer service starts with answering the bloody phone.