BT (British Telecom)

BT (British Telecom) Outage Report in St Helens, St. Helens, England

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The latest reports from users having issues in St Helens come from postal codes WA9.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in St Helens, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in St Helens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in St Helens, St. Helens, England 03/11/2026 14:00

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near St Helens, St. Helens, England

The most recent BT (British Telecom) outage reports came from the following cities: Wigan, Liverpool, Skelmersdale, Birkenhead, Frodsham, St Helens, Southport, Runcorn, Warrington and Seaforth.

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City Problem Type Report Time
United KingdomWigan Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSkelmersdale E-mail
United KingdomBirkenhead E-mail
United KingdomFrodsham Internet

Community Discussion

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BT (British Telecom) Issues Reports Near St Helens, England

Latest outage, problems and issue reports in St Helens and nearby locations:

  • melonforecstasy John Slater (@melonforecstasy) reported from Liverpool, England

    @bt_uk I live in Liverpool and broadband not working. Is there an outage problem?

  • chriscol6765 Chris (@chriscol6765) reported from Garston, England

    @bt_uk bloody joke this company. You say you can cancel a package and go back to what I had. Now your saying you can't do it!!!!!!

  • Losecontr0lx Jane Holt X (@Losecontr0lx) reported from Garswood, England

    @bt_uk my boyfriends got a situation with his newly installed wifi with you guys… can you please help? @Marty_Young17 x

  • Rockraj31 Reg white (@Rockraj31) reported from Birkenhead, England

    @bt_uk are their still issues in Twickenham drive leasowe Merseyside ch46 been no Internet since yesterday @4pm

  • Crosby71 Lee 🖤💛 (@Crosby71) reported from Liverpool, England

    I know Delph was given MOTM by @btsport but I can't get away from the fact Iwobi was immense out there today, ran everywhere and never stopped from minute one

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @bt_uk My girl has had the text but still not working ?

  • AndyWhittle2 Andy W (@AndyWhittle2) reported from Aspull, England

    @btsport your commentators on the Arsenal v City game today are an absolute disgrace. Never heard as much bias against City in my life and they also have **** accents so please get rid.

  • mister__roy Roy Bayfield (@mister__roy) reported from Ormskirk, England

    @bt_uk They're still coming thick and fast. Is there a possibility of a human intervention to stop them? I will happily cancel the upgrade if that what it takes to end the pestering.

  • tboothy Thomas Booth (@tboothy) reported from Liverpool, England

    @davieslfc I noticed he was overly critical yesterday. He was criticising someone for taking a poor corner, like he never took a bad corner in his career. He was a pretty good player in his time but not without fault... #LIVVIL #btsport

  • BaptistBecker1 Spezza (@BaptistBecker1) reported from Southport, England

    Just seem a few snippets from the @btsport punditry panel after the game last night. Thank **** I was at anfield and not listening to that

  • plattyphoto Bernard Platt (@plattyphoto) reported from St Helens, England

    @BTCare is there any problems with Bt mail stopped working yesterday and I can’t get it back on

  • jvblueboy John Vanderwerff+ (@jvblueboy) reported from Birkenhead, England

    @bt_uk wouldn't give me their special offer open to new broadband customers. Loyalty counts for nothing. So am off to @VodafoneUK to take them up on their discounted offer. When will these companies ever learn to treat all customers the same?

  • KerryM811 K e r r i (@KerryM811) reported from Horwich, England

    @bt_uk Hi, my internet is running painfully slow - I’ve done a speed test that’s coming back at 32, but I can’t connect on my devices, also whilst watching Netflix/Prime it’s buffering. Could you arrange a booster for me so I can give that a try before finding a new provider?

  • 67Snowy Paul Snowdon (@67Snowy) reported from Maghull, England

    @AdrianTempany @btsport BT Sport isn’t much better going on about the ‘brilliant Pep’; that’s the same ‘brilliant Pep’ who has never won the Champions League without the involvement of Lionel Messi…

  • RobFoy9 Bob Foy (@RobFoy9) reported from Liverpool, England

    Genuinely poor @btsport

  • chriscol6765 Chris (@chriscol6765) reported from Garston, England

    @bt_uk having so much trouble with this company it's ridiculous. Get people to work for you who understand what I am saying!!!!!!!

  • MJADodd Michael Dodd (@MJADodd) reported from Seaforth, England

    @julesspaceman @bt_uk @Tesco Companies like bt etc, it literally makes the world of difference who you speak to... One person. Will be great, the next will not... Shows that their current training isn't working as it should as there is a massive difference between customer service from person to person

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • storm_imaging Craig Cooke (@storm_imaging) reported from Adlington, England

    @bt_uk Well, it looks like I’m getting a new account set up. No idea why as I have correspondence to the new address about my move. As long as I don’t lose service.

  • mch2010uk Mike Halton (@mch2010uk) reported from St Helens, England

    @bt_uk Hello. Are you doing anything or experiencing any issues in the WA9 area. I've had my 3rd disconnect of the week.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • neilvose NeilVose (@neilvose) reported

    42 days now and BT still has not activated my new broadband account. Horrific service. The combo of BT and OpenReach not exactly agile. No one appears to be accountable. @bt_uk @OpenreachHelp. To cap it all, they send me bills for services that I'm still waiting for. Laughable.

  • umacf24 Tom (@umacf24) reported

    @bt_uk We're back. So how can a DSLAM reset, if that's what it was, be booked for four days? This all feels like Openreach are not in control of their network, or that you can't rely on their service level.

  • BaluRajguru Balu Rajguru (@BaluRajguru) reported

    @bt_uk No reply yet. Emailed them yesterday and again twice today. Also called customer service who could not see any other way to speak to them other than emailing. The complaints team have replied stating they will take up to two days to get back to me

  • lisa6421 Lisa Morris (@lisa6421) reported

    @bt_uk supposed to be getting super fast broadband at over 425 and we are not getting the service we are paying for

  • desktopgenie Desktop Genie (@desktopgenie) reported

    @bt_uk please contact me wrt my 87 year old dads returned equipment - he has proof of postage but we have no way to send it to you as your contact options are non-existance. terrible service

  • DaveB_mcfc DaveB🇧🇼 (@DaveB_mcfc) reported

    @bt_uk Off and on again today and still showing as no resolution date from your online fault tracker.

  • lplanemadbear Edu (@lplanemadbear) reported

    @bt_uk why is your website saying no issues in the wifi network when no one has internet ?

  • LisaOhh1 🥰 Lisa ❤️ (@LisaOhh1) reported

    Some absolutely outstanding customer service from @bt_uk - NOT. Left with no wifi since Thursday, no phone signal at home either, sent an engineer without sending a new hub so he couldn’t fix it. Paying £52 a month for this shoddy service. About time I move to a new provider!

  • NRSWA Corehard Limited (@NRSWA) reported

    Apologies to all our clients if you are having difficulty contacting us. We have been without a phone service since November and were hoping that BT would have been able to resolve this by now. In the meantime please contact us through our website. @bt_uk

  • MaryxSSS Mary ✌🏿 (@MaryxSSS) reported

    @bt_uk hello , I’ve had no internet for 2 days now and an engineer has come out this morning and the problem Is still not resolved :// this is poor, considering I’m wfh