BT (British Telecom)

BT (British Telecom) Outage Report in Liverpool, England

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The latest reports from users having issues in Liverpool come from postal codes L13, L7, L37, L4, L8, L5 and L14.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Liverpool, England 12/13/2025 17:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Liverpool, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Neston, Wallasey, Skelmersdale, Prenton, Widnes, Birkenhead, Upton, St Helens and Seaforth.

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City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomNeston Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • jonh64 Jon H (@jonh64) reported from Garston, England

    @OpenreachUK @bt_uk I suppose the moral of my story is - do not, under any circumstances, let the (sub contracted) @Openreach engineer(s) leave without demonstrating that the fibre is actually working. If you do, then you’ll have trouble ahead as bt can’t do anything about it.

  • trevor_p_malco Trevor P Malco (@trevor_p_malco) reported from Wallasey, England

    Steve McManaman is truly awful #btsport

  • MichelleDaltry Michelle Daltry (@MichelleDaltry) reported from Birkenhead, England

    @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

  • Gfunk_in3D Gfunk_in3D (@Gfunk_in3D) reported from Runcorn, England

    @bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

  • vickypinder Vicky Denison Pinder (@vickypinder) reported from St Helens, England

    @bt_uk And now it's.not working again can't laid Twitter or websites had to switch to mobile data 😣

  • AndrewScouse brewsterera (@AndrewScouse) reported from Roby, England

    Wtf going on with Darren fletchers voice on this commentary? #FULARS #Btsport

  • RickVNasties Rick Owen (@RickVNasties) reported from Liverpool, England

    @bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I can’t get through on the number provided. Is anyone there to help?!

  • lisamarieb2010 Lisa Brown (@lisamarieb2010) reported from Runcorn, England

    @EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @bt_uk Did you not care to respond to the rest of the tweet? It referenced an extra service we bought and paid for that you’re yet to install.

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?

  • steve_goulden Stephen Grumpy (@steve_goulden) reported from Garston, England

    Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI

  • redwitterer Jamie Dixon (@redwitterer) reported from Birkenhead, England

    @bt_uk I gave up after 30 minutes on hold today trying to make a change to a BT Sport subscription, which I can’t do online. You then ignored my DM. Please help me as I don’t have time to call you again.

  • Harkness7 Martin Harkness (@Harkness7) reported from Runcorn, England

    @btbusinesscare any known issues in 01928 area?

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from St Helens, England

    @ArsenalStaffs22 @btsportfootball @btsport Yes I know that, doesn't change the fact Premier league sides are still spending big to the point where it doesn't matter if you're elite, you can still spend fortunes. As for Leicester, I'm not sure that was the spending that stopped them,sokw bad decisions at that club recently

  • rider45 Brian O'Keefe (@rider45) reported from Seaforth, England

    @btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.

  • mightyjimpo Jim Pearson (@mightyjimpo) reported from Up Holland, England

    @bt_uk I'm not using it now so it's probably world class. It's when I want to be online it's the problem

  • JohnMc_91 John McCormick (@JohnMc_91) reported from Widnes, England

    @SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds

  • SharonFisher6 Sharon Fisher (@SharonFisher6) reported from Birkenhead, England

    @Lemonhunny @Schofe @bt_uk I'm putting a bit more faith in bt... plus I'm hoping Miranda gets some recognition. At the end of the day, he didn't have to tweet about his great service did he, I was only joking about the name drop x

  • Garycpos Gary CPOS (@Garycpos) reported from Liverpool, England

    @bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

  • TonyHT Tony Hall-Turner (@TonyHT) reported from Bold Heath, England

    @msjenniferquinn @bt_uk I’m pretty sure this gives us the right to cancel

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • pandaboik20 Chris (@pandaboik20) reported

    @bt_uk hey I'm just wondering if there's any help I can get as I'm struggling to pay my bill due to lack of funds

  • davidowen24 David Owen (@davidowen24) reported

    @ViewOfTheKop_ @SkySports @btsport Unfortunately it’s not the broadcaster fault, clubs have been allowed to pay stupid prices for players and wages, they need the money from broadcasters to pay for it. ‘Project Reset’ is needed.

  • Atomic_WolF94 Alex&Felicity (@Atomic_WolF94) reported

    @bt_uk That's a shame, I do hope that in the future that changes as with the Netgear router I get twice (from 65-70 down to 130-140 down) the speed I get from the actual hub, so I really hope either the Hubs get better or compatibility with other routers are implemented

  • PaulWooding3 Paz (@PaulWooding3) reported

    So @OpenreachHelp we finally found out your field engineers put my parent's port to the wrong house number in the system. @BT_UK can't activate. They are elderley in a new build, in rural area with zero means of contacting anyone (mobile poor). What if something happens?!

  • tweets_marks Mark's Tweets (@tweets_marks) reported

    @bt_uk @xboxuk BT customer here, already have Game Pass Ultimate through Microsoft. Is there any advantage in going through BT?

  • LfckevO Kevin O'Rourke (@LfckevO) reported

    Have @SkySportsPL @premierleague & @btsport gone back to not giving a **** about fans yet or we still pretending?!

  • 1timwin Tim Winter (@1timwin) reported

    @bt_uk genuinely the worst customer service I have EVER experienced. Error after error. Absolute disgrace. Don't use BT, they are a communications company that don't communicate! #poorcustomerservice #donotuse

  • Comptinator AndrewC (@Comptinator) reported

    Raised a complaint with @btsport the other day. They replied saying it's been resolved but haven't told me the outcome. Spent ages now trying to find out as advisors just keep transferring me. **** you, BT. Do I now need to make a complaint about...trying to resolve a complaint?

  • BenDoctorJones Ben (@BenDoctorJones) reported

    @btsport @SkySports you guys going to start cutting your prices now or do we have to start something towards you aswell. Your greed is just as bad as all the top 6 you could actually be part of the top 6

  • hmitchellx Hannah Mitchell (@hmitchellx) reported

    @bt_uk hiya. Can you please help. Requested a new hub to be sent 2 weeks ago after engineer visit. Nothing has came and still having to deal with terrible broadband!