Is BT (British Telecom) having an outage in Frodsham, Cheshire West and Chester, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Frodsham, Cheshire West and Chester, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Frodsham, Cheshire West and Chester, England

September 18: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (60.27%)
  • Phone (15.75%)
  • E-mail (8.90%)
  • Wi-fi (6.85%)
  • Total Blackout (5.14%)
  • TV (3.08%)

BT (British Telecom) Outage Map Near Frodsham, Cheshire West and Chester, England

The most recent outage reports and issues originated from Liverpool, Chester, Northwich, St Helens, Saltney, Roby, Birkenhead, Old Swan, Wervin, Winsford, and Warrington.

BT (British Telecom) in Frodsham, Cheshire West and Chester, England Comments

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BT (British Telecom) Issues Reports Near Frodsham, Cheshire West and Chester, England

Latest outage, problems and issue reports in Frodsham, Cheshire West and Chester, England and nearby locations:
  • formby1972
    mark (@formby1972) reported from Liverpool, England

    @BTCare Morning. No fault on the line after being tested three times. Was looking at changing to fibre but the call I was promised never happened and trying to find time to be on hold is difficult. I thought that if I upgraded to fibre it might solve the problem if the router is prob.

  • wearewordscapes
    Wordscapes (@wearewordscapes) reported from Liverpool, England

    @BTCare Thanks Karl! The last issue we had with BT - when BT Sport wouldn’t play - was met with ‘if it’s your fault, we’ll charge you for the engineers coming out’. Needless to say it was BT, but still made us pay for it. Just really don’t seem to care, once you’re a customer...

  • formby1972
    mark (@formby1972) reported from Liverpool, England

    @BTCare seriously unhappy with customer service. Trying to resolve a broadband issue getting nowhere. Such a waste of time

  • MilnersRibenaaa
    Aaron (@MilnersRibenaaa) reported from Liverpool, England

    @BTCare It’s been looked into like 4 times. Put a complaint in yesterday. Heard nothing since

  • xstex
    Stephen Robinson ⚡️ (@xstex) reported from Liverpool, England

    @Liam_The_Zombie @BTCare @TalkTalk Was with Talk Talk a few years ago and customer service was awful. Might have changed though.

  • FabinhoMert
    Fabinho Mert #JC9 (@FabinhoMert) reported from St Helens, England

    Hi @BTCare Can somebody help me find out if I have an active BT sport mobile on my account? I did select this as a free option when I signed up to broadband but my details aren’t recognised when I try to sign in

  • Anamantovani
    Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @BTCare I feel disrespected and neglected by BT. It has been horrendous Customer Service! You get away with it as you are such a big corporation. You would have not survive in other industries treating customers with such contempt

  • Anamantovani
    Ana Slimming World (@Anamantovani) reported from Saltney, Wales

    @BTCare Now apparently Open Reach cancelled our job altogether! And case manager is never available, and nobody updates me for 2 days!

  • lindseykelsall
    Lindsey Kelsall (@lindseykelsall) reported from Northwich, England

    @BTCare We were told there was a technical problem...still waiting!

  • JaiW13
    JAI (@JaiW13) reported from Liverpool, England

    @BTCare @NOWTV New BT van just turned up, fingers crossed they fix it

  • KevMain
    Kevin Main (@KevMain) reported from Northwich, England

    @BTCare are there any broadband issues in CW8? Seems very on and off today and normally get 60mb and been down to 12mb max for the last few days!

  • HarrisonJBrock
    Pete Burns’ confiscated coat (@HarrisonJBrock) reported from Liverpool, England

    @Matt_Flynn1 @Sporf @Tyson_Fury @frankwarren_tv @BTSportBoxing @btsport We will never progress when straight men continue to idolise such horrible people and forgive and forget their abuse and awful behaviour

  • CallaghanJamie
    jamie callaghan (@CallaghanJamie) reported from St Helens, England

    @Tyson_Fury @btsport @BenDavison_ @BronzeBomber Fights never gonna happen all mouth @Tyson_Fury

  • helencurrie22
    Helen Currie (@helencurrie22) reported from Old Swan, England

    @BTCare The box when it’s on standby doesn’t record. It never used to do this. It also picks and chooses what series links to record. I think it’s faulty

  • LouisSamsudin
    Louis (@LouisSamsudin) reported from Roby, England

    @UKTV @virginmedia Can see @virginmedia getting cancelled soon , between losing @goldchannel and with @btsport losing the ufc it’s became awful , that paramount channel is garbage

  • kopend73
    leigh stuart sheldon (@kopend73) reported from Birkenhead, England

    @BTCare But this is the first time it's been this slow since I changed to BT PLUS got sonos Internet TV mobile phone

  • CacAnna
    Carrie-Ann Rowland (@CacAnna) reported from Warrington, England

    @BTCare I have returned from holiday and my WiFi doesn’t seem to be working on my phone .. everyone else’s in the house is fine any suggestion it’s slow

  • KyleMansell
    Kyle Mansell (@KyleMansell) reported from Liverpool, England

    @BTCare not a customer as work for sky but had phone call saying my BT Broadband will cut off today press one to confirm and two to cancel. Please look into this scam for your customers as I know most of your customer base is the elderly who will be taken advantage off :)

  • FabinhoMert
    Fabinho Mert (@FabinhoMert) reported from St Helens, England

    @BTCare Hi guys can you look at an existing complaint for me? Not happy at all with the service and waiting time I’m being quoted

  • LeeHarding83
    Lee Harding (@LeeHarding83) reported from Prescot, England

    @BTCare are you having any broadband issues in the L35 area? Can’t seem to connect

  • nikkifrazer
    Nikki Lewis (@nikkifrazer) reported from Ellesmere Port, England

    @BTCare can’t send emails but can receive are there any problems tried deleting and setting up accounts no joy

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare @Ofcom No, we’re going to keep this very very public I’m afraid. Your people refused to deal with my case. This will become clear as my complaint is now with the board. Too late.

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare @Ofcom Yes, the same people who’ve failed to resolve it over 3 months. This is a farce & my rights as a citizen are being denied. I have a heart complaint & am under care of Wirral Heart Centre, but apparently I’m not a priority when it comes to engineering resources. Digital apartheid

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @Ofcom I’ve been told by @bt_uk @BTCare that if I make a complaint to OfCom they will cut off all contact and refuse to supply phone & broadband. Is this true? If so, what’s the point of Ofcom? I am now without phone & broadband for 3 months, but can do nothing to resolve this

  • scottash86
    Scott Ashworth (@scottash86) reported from Ellesmere Port, England

    @btsport please tell your clueless boxing commentator that Tyson fury isn’t and never was undisputed heavyweight champion. Joke of fight and commentary to match #FurySeferi

  • kirgz
    Kirsty Dalton (@kirgz) reported from Chester, England

    @BTCare Hi, having a problem with my WiFi connection. Do you have any problems in the Chester area currently? Flashing purple light on the router...

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare An engineer came, installed a Huawei Terminal, that was supposed to be stable after 48 hours. It’s not. The light is still flashing after 3 days. There is no phone number or CS service in place. The number I called was not answered. The company needs to be put out of business

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @xanderashwell @Sarah_W_Morris @PowysCC @powyshighways @BTCare @Ofcom @BBCWatchdog Just checked with @Ofcom & its as I thought, they don’t deal with individual complaints. There’s also an assumption in the categorisation of complaints that I’m an active subscriber who’s experiencing poor service. But I’m not even a customer...they’ve in effect refused to supply

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare Nope, not even that. I have literally nothing. Other than a white box with flickering light, I have no way of referencing my case with anyone. I have a Huawei leaflet on the router box. But nothing more. And no one answer the phone. It’s the perfect closed idiot loop

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @Sarah_W_Morris @xanderashwell @PowysCC @powyshighways @BTCare Thank you, no. I think I’ve fallen into a black hole. It’s actually connected with an engineering problem which is with Open Reach. They say they’re dealing with it, though there’s no follow up or accountability.

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare Royal Mail yes. No way of knowing with OR. An engineer did come round to install box. But it’s faulty. Amazingly, there is no CS service having as the wiring installed. Basic Customer services not in place

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare They have. They are also totally exasperated by Open Reach. Develop team did all they could. But there’s a technical fault only OR can fix but there’s no way to even let them know. OR tried to blame the developer for weeks. Dishonest rogue company that needs breaking up frankly

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @BTCare No. I’ve been told nothing. Mainly because no one answers the phone at Open Reach. Without internet I cannot get an ISP. There isn’t even a service option for my case.

  • AndrewAtter
    Andrew Atter (@AndrewAtter) reported from Birkenhead, England

    @YasmineDarwazeh @BTCare I’m at 4 months waiting for internet & phone. Yasmine, Is there a customer activist group for BT / Open Reach? @BTCare A class action suit might be needed...

  • philesharp
    phil sharp (@philesharp) reported from Ellesmere Port, England

    @RobbieSavage8 @btsport 3 yrs in that league, and after not turning up at last yrs play off, we had a lot to make up for, never easy TRFC

  • KevMain
    Kevin Main (@KevMain) reported from Northwich, England

    @BTCare any broadband issues in CW8 area? Status page says not but it keeps dropping out

  • DaveParky14
    David Parkinson (@DaveParky14) reported from Birkenhead, England

    @ryanw2345 @therealgoalie13 @LiverAcademyFc @btsport how the fuck did you get a shirt lad haha

  • therealgoalie13
    Lee Mccormick (@therealgoalie13) reported from Knowsley, England

    @DaveParky14 @ryanw2345 @LiverAcademyFc @btsport Maybe not am actually really shit at footy

  • ChelseaxMacca
    ℂ𝕙𝕖𝕝𝕤. ✌🏼♥️ (@ChelseaxMacca) reported from Liverpool, England

    @MrJDeacon @BTCare BT are awful, we've had to deal with slow internet and bad customer service for years. We're looking for a new internet provider at the moment.

  • kathrynkenzie
    Kathryn kenzie (@kathrynkenzie) reported from Elton, England

    @BTCare THey wanted to know as my internet slow and asked whether I sent emails,had a computer and online banking

  • KatieSEllis
    Katie Ellis (@KatieSEllis) reported from Liverpool, England

    @BTCare your customer service is appalling. I would expect if get cut off during a phone call someone would call me back? I was ringing to discuss a complaint. Now I have something else to complain about. I will definitely be looking for an alternative provider.

  • b11oma
    billy omalley (@b11oma) reported from Warrington, England

    @BTCare your broadband is crap carnt get no sense from your customer services shouldn’t have to use my hotspot of my phone at home #dogshit

  • mooch1uk
    kelly (@mooch1uk) reported from Liverpool, England

    Wtf is #grahampoll there for! Not arsed.....robbing a living #btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Greekbluenose
    Nικος Ξυδιας (@Greekbluenose) reported

    @HarryDukesJnr BTSport is bringing out the worst in you.

  • RobMaclese
    Rob Maclese (@RobMaclese) reported

    @BTCare No team. They sent a new router or two though LOL They just give you the run around, going through a call centre script not listening to what is the problem Then saying engineers have been working at exchange, and the problem is sorted haha

  • BigBods1
    BigBods1 (@BigBods1) reported

    @BTCare absolute joke. Two live chats, after first one put me through to wrong place, now 15 minutes plus on hold. Think it'll be cheaper to cancel my subscription. Bye

  • NW6Rd
    Darlink 🖇 (@NW6Rd) reported

    @lorrainemking @Hopkins_Alison @BTCare 12 days? Cancel. Right away. You have statutory 14 days cooling off period

  • David_Harvey81
    wigE (@David_Harvey81) reported

    @btsport sort your TV signal out. 30 quid a month for this shit

  • grantmunday62
    grant munday (@grantmunday62) reported

    @btsportmotogp @Reddingpower @MotoGP @btsport Your more than good enough Scotty to compete in MotoGP just had shit bikes but don’t give up you can get back in

  • leigh_plays
    Leigh (@leigh_plays) reported

    @BTCare Wireless. I had the same problem a couple months back, you sent a new hub, still the same. Not really improved over the weeks, infact getting worse. It's a daily occurrence

  • SimmosLeftPeg
    SimmosLeftPeg (@SimmosLeftPeg) reported

    I watched several games on @btsportfootball at the weekend & didn’t see a single trailer for @MCFC v Lyon. I genuinely thought they weren’t showing the game. Naturally, all the other three English clubs games were trailed several times. What is your problem with City, @btsport?

  • DanEunson
    Daniel Eunson (@DanEunson) reported from Edinburgh, Scotland

    Hey @BTCare Any idea what the customer services wait time is roughly? I’ve been on hold for 25 minutes already and urgently need to get an issue resolved.

  • Parry_Beth
    Blondiedoesbeauty (@Parry_Beth) reported

    @BTCare shocking service as ever from you. The least accommodating provider ever. Never again will we use your service #awful #CustomerSuccess