BT (British Telecom) Outage in Warrington, England

@EE and @BT @btsport why can't I log in to the bt sports app when I am a EE customer and just redone my login for it but I cant log on its a joke

@skysports and @btsport must end their collusion with Premier League clubs to rip off fans by charging £15 to view games during a pandemic. This is a very poor way to treat fans and their subscribers who already pay them large amounts. Play fair with fans.

@bt_uk I was told when I organised it I would have signal here...I’m only a few miles out of Manchester City centre. Should both mini hubs work regardless, it isn’t just one of the other?

@bt_uk Thanks - I’ve been sent two though. I need a particular one to work as another is packed away. It’s just constantly showing a red no signal light.

@SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds

@btbusinesscare any known issues in 01928 area?

@bt_uk Ping goes does to 50k ms and then it drops off totally with no internet traffic as explained to your agent who told me it's WiFi. Its not I've got ping and traceroute data. There is an issue and to reiterate intermittently.

@bt_uk Everyone is complaining how rubbish the service is, agreed its terrible.

@bt_uk eventually get through and you guys tell me I'm wrong about my Internet intermittent issues your agents are rude and then hung up on me. 50 mins on the phone to be hung up on.

Wtf going on with Darren fletchers voice on this commentary? #FULARS #Btsport

@bt_uk I had an appointment booked to have my internet installed today between 8-1. No communication to say the engineer was going to be late and I can’t get through on the number provided. Is anyone there to help?!

@bt_uk Dreadful service since having fibre broadband fitted and even worse customer service 👎🏼👎🏼👎🏼

@virginmedia @BTCare do you want another customer?

@bt_uk Service is still running just the cables and poles damaged

@bt_uk a lorry has dragged phone line cables down off houses and poles in the village of lymm.

@bt_uk Full fibre 900 service with just ongoing problems of slow speed constant drop outs. I have put up either it for a few months now but its getting worse. I replaced Virgin Fibre with this . Bad decision.

@EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

@bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

@bt_uk not happy that the engineer I booked today never turned up, could’ve been out on the bike, fuming 🤬🤬

Perfect storm of @bt_uk being down and @O2 4G being next to useless today..I’m not having a good day 😒

@bt_uk Folks, we understand that things go wrong but when they do, it’s so important to keep customers updated. There has been no broadband in my area since 10am yesterday. Your status checker still says the issue will be resolved by 11:40am yesterday. That’s really unhelpful.

@bt_uk Hello - I’d like a manager from customer services to give me a call rather than the aerial team. Thanks.

@JrRushden @philskyross1962 @bt_uk I only had BT once for six months and vowed never ever to use them again, and that was some eight years ago, obviously nothing has changed. Hope your Mum gets connected soon

@philskyross1962 @bt_uk Will keep retweeting to keep the pressure on! So sorry you are having to go through this incompetence & appalling, appalling customer service

@London_Lady @bt_uk Thanks Lucy. Still no line and no help.

@SangeetaWaldron @bt_uk Thanks Sangeeta. I'll keep on them today. They seem impervious. I got this at 916pm "We're sorry you've had to get in touch about a complaint" "Ref: VOL013-526882xxxxxxx". I have not formally logged a complaint - they are clearly self-complaining to cover themselves - madness

@bt_uk Ok so log a fault for the engineer to come back out and say he needs to pass it off to openreach but then they never turn up 🥴

@bt_uk My BT Internet was great while I was paying £43 pm. As soon as I negotiate my renewal down to £29pm, the speed slows down and it disconnects completely at least 3 times each day, even though I was told everything would remain the same 🤔

@bt_uk Just tried and I can login now. Must've been a blip yesterday.

@bt_uk @bt_uk @Ofcom Still no response and still no internet this morning. I would like someone to contact me ASAP to arrange for a refund and to cancel my contract.