BT (British Telecom)

BT (British Telecom) Outage Report in Neston, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Neston, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Neston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Neston, Cheshire West and Chester, England 02/12/2026 02:30

February 12: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 02:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Neston, Cheshire West and Chester, England

The most recent BT (British Telecom) outage reports came from the following cities: Liverpool, Buckley, Mold, Prenton, Chester, Birkenhead, Bromborough and Upton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomBuckley Internet
United KingdomLiverpool Internet
United KingdomMold Internet
United KingdomPrenton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Neston, England

Latest outage, problems and issue reports in Neston and nearby locations:

  • redwitterer Jamie Dixon (@redwitterer) reported from Birkenhead, England

    @bt_uk I gave up after 30 minutes on hold today trying to make a change to a BT Sport subscription, which I can’t do online. You then ignored my DM. Please help me as I don’t have time to call you again.

  • MichelleDaltry Michelle Daltry (@MichelleDaltry) reported from Birkenhead, England

    @btsport "apologies if you're having 1 or 2 problems with the sound"..…oh yes we are.... #stevemcmanaman #macca

  • SharonFisher6 Sharon Fisher (@SharonFisher6) reported from Birkenhead, England

    @Lemonhunny @Schofe @bt_uk I'm putting a bit more faith in bt... plus I'm hoping Miranda gets some recognition. At the end of the day, he didn't have to tweet about his great service did he, I was only joking about the name drop x

  • othemightyi lozza (@othemightyi) reported from Liverpool, England

    @bt_uk wireless. unfortunately i don't have the capabilities to do a wired test as my laptop is broken.

  • Kjones1892 Keith Jones (@Kjones1892) reported from Halewood, England

    @btsportfootball @btsport must admit, the crowd noise does help. Wasn’t keen on the idea but it’s sounds good. You forget after a while there aren’t actually any fans there.

  • mb1984 matthew bradley (@mb1984) reported from Roby, England

    @vwdaz @bt_uk Same here, they sent an engineer out yesterday who told me he couldn't enter the property. What a waste of time all round. I took a day off (NHS) for that aswell. Really poor service so far.

  • BeerGuzzler1878 BeerGuzzler (@BeerGuzzler1878) reported from Liverpool, England

    @gedpquinn @mrjakehumphrey @btsport Watched it and never again. Absolute ****

  • moshirisboys F.W. Woolworth (@moshirisboys) reported from Liverpool, England

    @mrjakehumphrey @btsport Never watched before,and not starting now.

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @bt_uk I’ve been trying to contact BT for the last 3 consecutive days - unable to get hold of anyone and end up putting the phone down cos of the potential call charges. Is there any way I could live chat with someone to process my changes?

  • becsgriff Rebecca Griffiths (@becsgriff) reported from Ruthin, Wales

    @btsport any chance of answering the phone so I can cancel this is ridiculous

  • scousenatalie scousenatalie 😘 (@scousenatalie) reported from Liverpool, England

    @n_ando122 @SkyUK @btsport There not if you ring up you can cancel free of charge I cancelled my sky sports today

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk Still have no Internet and no call back I was promised would be 48hrs max to resolve the issue can you help.

  • steve_goulden Stephen Grumpy (@steve_goulden) reported from Garston, England

    Macca should shut ******** up he’s one annoying prick @btsport #CHEMCI

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been on to your call centre as the service isn’t what we were promised at the time of buying. We were promised good enough bandwidth to cover all of our needs but this claim was extremely optimistic and far from the truth.

  • scouser_burnzy burnzcarping (@scouser_burnzy) reported from Roby, England

    @bt_uk No broaband service pink flashing light followed by orange light, had nothing but issues since we used your service

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk Two teenagers and my wife works from home but was assured at the time that this wouldn’t be an issue. I honestly don’t think with the best will in the world there’s anything you can do other than help me leave earlier.

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk I’ve been through this with your support Dept but they just say you are getting the 13M/bs (yes that was 13M/bs in 2020) we promised. Ultimately this doesn’t help with the issue we have which is if someone is watching a video the rest of the family can’t use it.

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    @bt_uk It has not resolved for months after promises recorded on tape your side ian. Once my contract is up i will never use bt again over this. I will seek help elsewhere. Nothing personal towards you pal. Just your company and lies aswell as making me now miss payments elsewhere. Ste

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    **** @bt_uk off people. Rob you blind.

  • Fireypop Pete Shaw (@Fireypop) reported from Garston, England

    @bt_uk It would be great if you could cancel my contract and put us out of our misery Dee.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • activeman57 live your life not someone else's (@activeman57) reported

    @virginmedia This is the problem... The WhatsApp service is diabolical, terrible in addition to 2hrs on the phone it took from 11am to 5pm and barely any progress. I guess you don't like retaining loyal customers. I'll be moving to @bt_uk and I'll be recommending my 431 staff do the same.

  • wilsopw pete wilson (@wilsopw) reported

    @Andrew_Frankel @bt_uk I can’t think of one customer centric company that doesn’t have the same kind of disregard for customers. Broadband, Car insurance and banks the worst offenders. However retailers catching up fast!!!

  • daisy_fitz Caroline Batten (@daisy_fitz) reported

    @bt_uk Phone line is dead. Wifi cutting out. No mobile@reception. How can I get help please?

  • 2Bartsimpson Bartlomiej Polski Fizio (@2Bartsimpson) reported

    @bt_uk Your luck accountability is astounding. I have phoned tweeted and emailed regarding my loss of WiFi . Nothing has been done to address the issue for 10 days. The service is unreliable. Luck of communication shows total disregard for your customer. I want an update today please !!

  • missvhowel Miss Howell (@missvhowel) reported

    @bt_uk Absolutely shocking service. Ignored my private message, can’t have a decent conversation with a colleague on the phone, BT engineer rings and fails to leave a message or number to ring back on. Worst customer service ever.

  • RawlyP Peter Rawlinson (@RawlyP) reported

    @Andrew_Frankel @bt_uk I'd like to know who they are actually 'busy' speaking to when we are put into these never ending hold queues. I don't know anyone who actually ever successfully reaches an operator without the the infernal hold and litany of excuses and fake apologies.

  • Jack_Rumbold Jack (@Jack_Rumbold) reported

    @bt_uk Hi - what link do I need to use on the website to cancel a broadband contract? We are having to move due to unforeseen circumstances and won't be able to take the router with us.

  • simplythebestJT Julie Thomas (@simplythebestJT) reported

    @bt_uk In all fairness BT have been great in following this up with Royal Mail, but the fact is we - our business has been without e mail, scanning and printing since last wed. Tomorrow is Tuesday . No router yet . Go figure Had to cancel several events this week already

  • cgpwhite83 Chris White (@cgpwhite83) reported

    That first hour of #WWERaw was so much better without ads! The @btsport app is really poor for fast-forwarding!

  • Kes58158303 Kes (@Kes58158303) reported

    @bt_uk Any fix for why the Hybrid connect is flashing blue only. No connection just yet from it. Left it like this for a good while too. Moving houses and was told to order this as it will allow me to have a connection through December as my activation is not till January. Help