BT (British Telecom) Outage in Winsford, Cheshire West and Chester, England

@bt_uk what does it take to get a complaint dealt with @bt_uk I raised my complaint 1 May not heard anything since. Transferred to BT thinking they would be professional, obviously not! #openreach @BBCWatchdog

Now had three calls this morning on our @bt_uk landline from scammers telling us that we have a problem with our internet service. Seems nothing can be done. Getting sick of this. Time to ditch the land line altogether

@bt_uk what is the phone number for customer services please.

@bt_uk I've only been a customer for 3 months and you're now putting my prices up CPI + 3.9%. My neighbour is only getting an increase of 0.6%...? Whats going on??

Peter Walton the most useless referee pundit ever. How is that not a foul against Kante? He has never said anything against VAR or any referee #btsport shame on you for employing such a dim witted fella. I am sorry to say.

@bt_uk Havent logged on since the message I sent. Will send you a screen shot the next time I have issues with Bt sport thanks

@kestermann @bt_uk @MarcAllera They may answer the calls but are they putting things right!? Two weeks since we moved into our house and still no broadband despite endless calls and hours on the line! both key workers working from home! Terrible customer service #sos #customerexperience

@BTCare hi. Upgraded my service with you and took Halo out but since replacing the old smart hub and getting new one with disk extender the signal has been worse and broadband slower. What has gone wrong and can we revert back to old system as it was less prone to signal failure

@btbusinesscare never had such shocking service in all my life, after 2 hours on hold, 3 attempts with virtual assistant just missed a vital deadline !! #unprofessional

@bt_uk I did contact SKY but they advised you would tell them the service was delayed. My wife and I are key workers working from home., set up WiFi hotspot but its draining data. Doesnt help the kids who are unable to use ps4, ipad etc when in lockdown. I have raised complaint on MYBT

@bt_uk dreadful experience switching to BT Full Fibre. Couldnt fit as promised and despite being assured my existing service with SKY would continue, its gone and I'm without Internet for the foreseeable 😡😡

@bt_uk No thanks, I solved the problem.

@bt_uk looks like you’re forcing this customer to cancel & go elsewhere. Can’t order new fibre/phone package as option wanted is apparently only available to “new” customers. At least we know your views on existing customers

@SkySports and @btsport cheeky ****** ***** £15 per game knowin we cant even go out to watch it never mind cant even go the grounds🖕🏻 get us back in the ****** grounds

@btbusinesscare any known issues in 01928 area?

@bt_uk is there a broadband problem in the CW2 area??? Ours has been dropping in and out all day, very annoying now!!

@TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕

@EE @btsport Nope as still can’t access my sons EE account online or on app! How long does it take to fix a fix ??

@bt_uk plus, that you’ve chosen to ignore this complaint despite being open since 8am is really annoying!

Angelinho??? WTF @btsport he’s Spanish not Brazilian. #amateurs

@bt_uk why is my internet not working ?! DM

@bt_uk I tried this last night and I've not had any issues since but will let you know if/when I do

@bt_uk Please see previous tweets in this thread. WiFi signal has been dropping regularly at random times throughout the day, usually for between 5-30 mins

@bt_uk Internet down since 8.30pm last night. Got a son trying to finish college work and I have work to do from home. Told fixed by 3am then moved to 4.46am. Now saying they dont KNOW when. Sending mini hub but wont be here till Monday what use is that??! Rubbish!!!

@bt_uk Internet went down 6 days ago. 6 DAYS!! All I get is sympathetic phone calls. Not good enough.

@CharlieCFC05 @bt_uk what's so bad about liking your own tweets?

@bt_uk you've not reconnected me for 6 days. 6 DAYS!! Awful service. You need to kick @OpenreachHelp into touch

@bt_uk Looks like it was a Mac/Safari issue rebooted and all working thanks.

@bt_uk I did thanks, just waiting for the engineer to fix it.

@PandaSquiish @bt_uk End wars based on a false premise. I'd love to see them stopping that. Jumping on a stupid bandwagon.