Is BT (British Telecom) having an outage in Leek, Staffordshire, England?

@bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

Hi @BTCare Just switched to #btmobile but finding poor signal issues locally. The BT app automatically connects to hot spots. Is it secure?

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@BTCare Yes it does change colour . I don’t like paying a lot of money for a poor service

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

@BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

@BTCare Sorry. This would be the 5th time today I’ve done a live chat. I’m getting no where. I don’t need to order. I have your service. What I need is to speak to somebody who can understand my issue and resolve it. I did have this person in connections team.

@BTCare I did i have just emailed bt customer care ref I got was VOL 013 329436840863

@BTCare I have your services currently. I ordered on the 3rd and was live on the 18th. I tried to give you my custom 4 times believe it or not. The issue I have now is what I’m receiving is not what I originally requested BT said they would honour the original deal as wasn’t my fault

@virginmedia ive been given 3 text messages saying the same thing. An engineer is working on it and an engineer is on its way? cant take that long to get it fix!? surely i cant be without internet & tv for 2 days!! @btsport @SkyUK what's good?

@RuggerHugger70 @btsportrugby Quite possibly but then they’re both playmakers, unlike OF. Don’t get me wrong, he’s probably be one of the first names down on the teamsheet but he’ll never set the world alight - which shouldn’t really matter, unless @btsport are bigging you up for that very reason.

What's going on with my BT Yahoo email account? Since around a few days ago, have had to login every hour or two and sometimes even every few minutes? It's ridiculous! @BTCare

@BTCare I don’t think there’s enough characters to explain on here but in short it’s now a payment issue. I want to pay but you won’t let me

Hey @BTCare why is my internet speed 47Mb/s down \ 13Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

@BTCare Just off the phone with bt, now they’re saying end of the week, the shittest customer service there has ever been

@BTCare The worst customer service I have ever experienced. Hung up on twice this morning by your call centre whilst trying to resolve an ongoing issue caused by BT