BT (British Telecom) Outage in Leek, Staffordshire, England

@bt_uk Please can somebody call me from the Case Management Team. I have just called to chase Automated Compensation; I was told by the Inbound Adviser that no further credits are due, however credits received so far are to correct your billing errors. See inbox. @MoneyTelegraph

@btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

@bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.

@bt_uk I need to raise a complaint

Apologies for the lack of tweets, @bt_uk mobile providing poor 4G signal in the Alsager area.

Can you please fix your picture quality @btsport Oh and before you suggest HD, I remember watching the 88 FA Cup Final on the BBC & not requiring headache tablets

@Bromer82 @btsport Subscribed in April. The shit got knocked out by Barca. Last night and tonight #priceless

@BTBDirect @btbusinesscare Just trying to stop others being overcharged for a terrible service. BT always hide behind other bits of BT.

Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

@bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

Hi @BTCare Just switched to #btmobile but finding poor signal issues locally. The BT app automatically connects to hot spots. Is it secure?

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@BTCare Yes it does change colour . I don’t like paying a lot of money for a poor service

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

@BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

@bt_uk internet went down at 17:09 yesterday in Nottingham, still no connection over 24 hours later and no faults logged in my area. Hub is showing blue for connected but no internet even on ethernet connection.

@kennybrown131 @scottlay @NFL @xfl2020 @AdamProbolsky @btsport @VinceMcMahon @XFLGuardians @XFLWildcats The week two QB product was really concerning. I’m sure they’ll feel out the system. LA was a head scratcher given the trouble the Chargers have had with the market. I suppose a good team and affordable games could help attendance. Not sure anything can be done with TV

@bt_uk can just do one had enough as the internet drops yet again that’s three times in a short period!disgraceful service. Would not recommend! Apparently the service was repaired this weekend from previous fault!

@UK_XFL @btsport ******* @btsport is pissing me off

Thanks @bt_uk who needs to have consistent internet anyway you know at least that part of my stream lasted 5-6 hours before it dropped twice AGAIN time after time!!! Your CEO teams great but your recent service has been appalling. Get your act together!

@bt_uk Your customer service is an absolute joke. My parents have had issues with their phone line since before xmas and when you finally sent an engineer on Friday he mixed up the lines so now they have swapped numbers with my uncle and cannot use the internet.

@gerry_vicars @MarcusRashford @btsport @Tyson_Fury Lol AJ not tweeted yet me thinks he has shit his pants lol

@bt_uk Still not working engineerdidnt have a clue broke new router so now need a new one. Why send an incompetent person to do a technical job

@BTCare We received a new hub (hub 4- we used to have a hub 5 but it got fried in the storm) we’ve got all the cables fixed but our Wi-fi is slower than ever... I’ve had to walk out to the end of our road to get signal to use 4g to send this... #FarmLife

@BOogGatti @LFC_Ireland78 @am15h @GAZZZ73 @BTSportBoxing @btsport 😂😅😅😅 oh how stupid you sound