BT (British Telecom) Outage in Congleton, Cheshire East, England

Hey @btsport your not going to succeed showing NHL games when you just cut the live transmission because the time overran #crap

@bt_uk Please can somebody call me from the Case Management Team. I have just called to chase Automated Compensation; I was told by the Inbound Adviser that no further credits are due, however credits received so far are to correct your billing errors. See inbox. @MoneyTelegraph

@btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.

What’s wrong with @bt_uk hub seems to been having problems all day!!!!!

@bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.

@bt_uk I need to raise a complaint

This may be the worst commentary I've ever listened to @btsport

@RobbieSavage8 VAR does not work perfectly well when there are only fractions involved as the frame speeds being used are to slow. So let’s stop the nonsense it’s always correct, it just isn’t @btsport #Ajaxchelsea

Apologies for the lack of tweets, @bt_uk mobile providing poor 4G signal in the Alsager area.

@btsport the commentary is terrible, this is a horrific injury and you are more bothered about the game than his welfare!!

Spent over an hour on the phone to @bt_uk for my problem not to get resolved and they hung up the phone. Awful customer service.

@btsport mcmanaman. Why another season with him. Worst ever pundit

Can you please fix your picture quality @btsport Oh and before you suggest HD, I remember watching the 88 FA Cup Final on the BBC & not requiring headache tablets

Poor quality. And they wonder why @btsport and @SkyFootball will be fighting over ONE club when the EPL fixtures are out a week on Thursday....

@petronious @btsport My neighbour is 70 odd. No computer and only a basic mobile, so this doesn't help her 😕

@Bromer82 @btsport Subscribed in April. The shit got knocked out by Barca. Last night and tonight #priceless

@btsport ******* up their planner again. Schalke v Augsburg has gone down the inevitable pit of the red button. #S04FCA

@TomMarsy @btsport He certainly chatted some shit

@BTBDirect @btbusinesscare Just trying to stop others being overcharged for a terrible service. BT always hide behind other bits of BT.

Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

@btbusinesscare please can you help, I have a invoice as final bill which has been paid and now another invoice asking for payment of one of the numbers, I have spoken to 2 people who sat two different things Help please.....

@btbusinesscare @bt_uk we have been told to tweet you re a problem we are having, please help

@BTCare Not great is it, 2 weeks without a service ??

@bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

Hi @BTCare Just switched to #btmobile but finding poor signal issues locally. The BT app automatically connects to hot spots. Is it secure?

@AdamMorgan33 @BTCare That’s why I moved to another provider....BT’s customer service is nonexistent

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@bt_uk @btcare @moneytelegraph a new landline order over two months ago, complaint to CEOs office, still no sign of service, cut off from old connection on 12 July and still BT cannot resolve issues with Openreach for them to even start the process - utter joke of an organisation

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

@BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

Don’t get me wrong I like technology but only when it works PS @bt_uk sort your internet out over 2 hours before my discord would update sort it out or I’m going to cancel my service.

@bt_uk how can I reach customer services by email, I’m currently abroad

@BTCare how can I liaise with customer services by email, I’m currently travelling abroad

@bt_uk We were lied to in order to get us to sign up for BT broadband; BT are reneging on the promise of a £70 Amazon voucher. Despicably deceitful company, never again! Do not believe a word they say. Plus, BT’s Internal communication is pitiful.

The amount of booing that will probably be at tonight's @WWE Smackdown will be off the chart's, but go for it let them hear you, support the current roster that works their butts off everyday only to be pushed aside for part timers #WWE #SmackDown #wwesmackdown #btsport

@bt_uk Ur WiFi is shit yeno

@gogsmcintosh @bt_uk Cancel and sign up with a different email.

@bt_uk @newcastleguy48 Same with your hubs and the internet dropping out but you know......its my hub thats the problem not the fault on your line (even though your own engineers said theres a fault on the line) maybe i should pay a fraction of the m/cost and blame your computers see how that works!

@bt_uk @Michael75545709 I messaged yesterday but this still hasn’t been sorted! I’ve received a bill today and we are being charged for BT Sport even though I phoned to cancel it on 31st January and my order timeline confirms this. Please can you tell me who I need to contact to sort this out.

@bt_uk Have done so already. No reply. Told by BT customer services tonight to cancel direct debit, which I have done tonight.