BT (British Telecom) Outage in Macclesfield, Cheshire East, England

@jonsmile @bt_uk I also fly through here every other week. It works fine outside but the building acts like a kind of huge faraday cafe and really hinders the connection inside. The WiFi is bad too

@petronious @btsport My neighbour is 70 odd. No computer and only a basic mobile, so this doesn't help her 😕

@btsportscore @btsportfootball @btsport @themichaelowen @PaulInce @chris_sutton73 @jjenas8 @RobbieSavage8 @julesbreach @markpougatch The worst lineup I have ever seen

@EE still waiting on a call to stop @btsport please can this be resolved ASAP I have been a customer for years this is really frustrating

@Bromer82 @btsport Subscribed in April. The shit got knocked out by Barca. Last night and tonight #priceless

@1cornishblue @btsport Phil Dowd just came out with one of the worst defences of a decision I’ve ever seen. Jenas was spot on about allowing for telepathy of player to player passes @btsportfootball

@BTBDirect @btbusinesscare Just trying to stop others being overcharged for a terrible service. BT always hide behind other bits of BT.

Experiencing awful lack of customer care from @bt_uk @BTCare still waiting for someone to call me back over 24 hrs after my phone call to the technical team. Submitted a complaint email yesterday & the automatic response said I should get a reply in 24 hours, again no reply.

@Carl_M79 @btsport @bt_uk I've never had any problems made on either the PC the laptop for streaming from my phone to the big telly

Please can you tell me when the issue with emails and passwords will be resolved ..@BTCare and do NOT ask me to call for the 5th time today after spending 4 hours and an unnecessary 5 mile journey into work on my day off 😡

@btsportfootball @EmiratesFACup @FA @btsport People in the comments, nobody cares which loser team you support, the long & short of it is Man United generate the most viewers/advert revenue so suck it in because we know you’ll be watching regardless.

@btbusinesscare trying to login to manage domains but keep getting a redirection error, if I go to the page directly it says service unavailable- help!

It’s come to something when I’d rather watch the @BTSport doco on Utd going down in 1974 than watch this shower of mediocrity. @UtdBeforeFergie

@Mcgoo_84 @FA @btsport Looks like the roads were ok at least. Not bad timing that.

@BTCare Morning. I ran an internet speed test last night and had a download speed of 0.31 MBs per sec. The standard/usual being 31 MBs per sec. Assume this was the reason for such a poor signal...all last night. I ran the test again this morning and it’s back up to 31...very frustrating

@btsport take that stupid backfoot offside line off the tv, either we’ve watched enough rugby to understand the rule or people are watching and you are confusing them even more, incredibly irritating!

@btbusinesscare please can you help, I have a invoice as final bill which has been paid and now another invoice asking for payment of one of the numbers, I have spoken to 2 people who sat two different things Help please.....

@btbusinesscare @bt_uk we have been told to tweet you re a problem we are having, please help

@BTCare your live chat advisors are so rude! One transferred me without saying anything. 2 ended chats just after I ask a question!

@BTCare I get the problems when i move my laptop from one room where it's located ( right next to the hub ) to a different room, the problem is particularly noticeable when watching BT Sport but can quite often happen when streaming other things such as YouTube etc.

@BTCare I don’t want to try again. I want my call to be answered when I ring, because guess what, I’m busy too. However, the difference is i’m paying a service and expect to be treated accordingly. Simple really.

@btsport Who is the idiot on the highlights show? Clearly an idiot

In however many years it is since PSG got their money I’ve not seen them be anything but poor #ucl #BTSport

@BTCare please can you help me I’m getting no where on the phone. I’ve paid the requested amount to close my account. I have a screen shot saying this but I have had no confirmation that it’s been registered. The phone team keep transferring me. It’s been 35 minutes!

**** off @btsport give me my money back

Hi @BTCare Just switched to #btmobile but finding poor signal issues locally. The BT app automatically connects to hot spots. Is it secure?

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@BTCare No said was network then keep saying checking

@BTCare Same as all other contacts not fixed tied into contract with you for no service

@bt_uk @btcare @moneytelegraph a new landline order over two months ago, complaint to CEOs office, still no sign of service, cut off from old connection on 12 July and still BT cannot resolve issues with Openreach for them to even start the process - utter joke of an organisation

@BTCare Going on and off like a yo yo this evening. Orange light again. I don’t have energy to deal with this tonight - hope there’s an easy solution... never got compensation promised for last year’s lost week either ...

@BTCare I was wondering if you could help me. Could you please point me to the terms and conditions around BT cancellation of my account. To cut A long story short I believe I should pay a charge if BT close my account and I cannot find this in my documentation. Thanks

@marky_red @BTCare @TalkTalk Tell me about it - my broadband went off totally for about six weeks a couple of years back - BT Customer Service were half-arsed about everything until I went straight to the top and involved the CEO - then they were falling over themselves to fix it

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare my mum has been trying since yesterday to speak to someone regarding renewing her BT broadband. Eventually spoke to someone this morning to be told nothing can be done until after 15th July as computer system down!! This is not good enough so looking elsewhere for her

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@bt_uk can't be asked to search around your website for contact details!! Please remove the call costs made on17th June as not made by me; check your records and you will note that service was down.

@LiamJM10TV @jamieake @btsport @WWEUK This is a stupid tweet

@WWEUK @WWE @btsport Well that’ll be me only watching the pay per views on WWE Network come January 2020

Yet another @bt_uk broadband issue. On going since March 3 different hubs 6 phone calls 2 webchats, 2 engineers to the house 1 to the exchange and still the problems #iwantmymoneyback #poorservice #ripoff

@bt_uk It isn't free tech. The service is more expensive than others to cover the cost. Like BT would give anything away. 🤣

@WWEUK @WWE @btsport I'm happy with this as a virgin customer I get BT sport. Hoping NXT, NXT UK and 205 live would be on there.

@btsport @WWEUK **** off bt you robbing bastards

@bt_uk Rang for "help" as our line crackling & woman tried to sell me faster fibre & I couldn't hear her. Put through to faults who want to us to accept £85 charge if not BT fault. How would we ever know where fault lies, we could be charged for sake of it. Very unhappy customer

@VasBlackwood @bt_uk Done the same.. was with @EE but the bills gone up.. @bt_uk was a lot cheaper with faster service 👍🏻

@bt_uk hi. Trying to call but my phone signal rubbish so keep getting cut off. Can somebody DM me please.