Is BT (British Telecom) having an outage in Macclesfield, Cheshire East, England?

Maurice (@mwmlau) reported 6 days ago from Sale, England

@btsport Who is the idiot on the highlights show? Clearly an idiot

Simon Fruin (@fruitavelli) reported 7 days ago from Manchester, England

In however many years it is since PSG got their money I’ve not seen them be anything but poor #ucl #BTSport

André White (@Andrewhite2812) reported 8 days ago from Manchester, England

@BTCare please can you help me I’m getting no where on the phone. I’ve paid the requested amount to close my account. I have a screen shot saying this but I have had no confirmation that it’s been registered. The phone team keep transferring me. It’s been 35 minutes!

Farhad Hussain (@15Farhad) reported 10 days ago from Manchester, England

**** off @btsport give me my money back

Anthony Hibbs (@HibbsA) reported 14 days ago from Macclesfield, England

Hi @BTCare Just switched to #btmobile but finding poor signal issues locally. The BT app automatically connects to hot spots. Is it secure?

Adrian Whitehurst (@adywhitehurst) reported one month ago from Congleton, England

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

Fran Clayton (@franclayton58) reported one month ago from Bramhall, England

@BTCare No said was network then keep saying checking

Fran Clayton (@franclayton58) reported one month ago from Bramhall, England

@BTCare Same as all other contacts not fixed tied into contract with you for no service

Dave N Clarke (@DaveNClarke) reported one month ago from Wilmslow, England

@bt_uk @btcare @moneytelegraph a new landline order over two months ago, complaint to CEOs office, still no sign of service, cut off from old connection on 12 July and still BT cannot resolve issues with Openreach for them to even start the process - utter joke of an organisation

Dr Bex Lewis (@drbexl) reported 2 months ago from Stockport, England

@BTCare Going on and off like a yo yo this evening. Orange light again. I don’t have energy to deal with this tonight - hope there’s an easy solution... never got compensation promised for last year’s lost week either ...

André White (@Andrewhite2812) reported 2 months ago from Manchester, England

@BTCare I was wondering if you could help me. Could you please point me to the terms and conditions around BT cancellation of my account. To cut A long story short I believe I should pay a charge if BT close my account and I cannot find this in my documentation. Thanks

Louise #LoveManchester 🐝 (@Jose_Knows_) reported 2 months ago from Manchester, England

@marky_red @BTCare @TalkTalk Tell me about it - my broadband went off totally for about six weeks a couple of years back - BT Customer Service were half-arsed about everything until I went straight to the top and involved the CEO - then they were falling over themselves to fix it

Phil Colclough (@philcolclough) reported 2 months ago from Biddulph, England

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

Alison Cartwright (@AliC66) reported 2 months ago from Stockport, England

@BTCare my mum has been trying since yesterday to speak to someone regarding renewing her BT broadband. Eventually spoke to someone this morning to be told nothing can be done until after 15th July as computer system down!! This is not good enough so looking elsewhere for her

Chris Hulse (@c_hulse) reported 2 months ago from Leek, England

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

Smith Goodfellow PR (@SmithGoodPR) reported 3 months ago from Stockport, England

@btbusinesscare The problem was reported yesterday afternoon.

Smith Goodfellow PR (@SmithGoodPR) reported 3 months ago from Stockport, England

@btbusinesscare Apparently it’s a problem in the local area, several businesses affected & needs a different division of bt to deal with it, not the engineer who is here! Not happy.

Lynda E Bradbury (@TimeForUIsNow) reported 3 months ago from Sandbach, England

@BTCare @BTGroup Yes without informing me and phoned again as they never called back at the time they set

Mitsouko (@Vivienne17) reported 5 minutes ago

@BTCare Are you going to update customers nationally? Clearly this is not an isolated problem ? By ‘ you ‘I mean BT obviously since it is clearly not your fault.

Renico Nameplates Ltd (@renico_ltd) reported 11 minutes ago

@btbusinesscare How can I do that with no broadband??? On my personal mobile to tweet for help! We need some form of broadband replacement please! Our number is 0141 810 5316 which are also being 're-routed to my personal phone #seriously

Matt Gilbert-Warsop (@bobmanuk) reported 22 minutes ago

@BTCare I ordered a BT line and BB when i moved house, 2 months later we actually get a line, but it doesnt work, needs dig work on the road near the property. Openreach repeatedly give excuse that dig work has been arranged but never gets done.

Mitsouko (@Vivienne17) reported 23 minutes ago

@BTCare This has not worked as you might expect and I have been told to await a call tomorrow from 11. I think you should update everyone nationally and acknowledge the problem. I am awaiting an urgent email and I am sure others are too. This is not acceptable service

Kris Hodge (@J3ddN3r0) reported 27 minutes ago

@BTCare @caymsortweeted @BTCare any news on the timescale of outage. Losing business like crazy! #unemployedifthiscontinues

Matt Gilbert-Warsop (@bobmanuk) reported 28 minutes ago

@BTCare @OpenreachHelp 4 months waiting for you to organise a working phone line, it is STILL not working, Tried talking to BT staff and get hung up on. Im sick of the weekly promises just to get let down repeatedly

Jade Skilling (@jadeskilling_) reported 49 minutes ago

@BTCare I understand a lot of people on the site have had the same problem, so I don’t understand why it seems like this is the first time BT have heard about this site & the fact it’s a fibre connection?

Renico Nameplates Ltd (@renico_ltd) reported 56 minutes ago

@btbusinesscare help???

Jade Skilling (@jadeskilling_) reported an hour ago from Coventry, England

@BTCare your customer service is HORRENDOUS... feel like you’ve never dealt with anyone moving in to a new build before because no one seems to know what to advise us?!?! So much conflicting information - so poor!

Barnesy (@oldsnotter) reported an hour ago

Catastrophic experience with @bt_uk @BTCare Happy to have switched immediately back to @SkyUK Never again BT, never again! #MASSIVEFAIL