BT (British Telecom) Outage in Newcastle under Lyme, Staffordshire, England

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) problems in the last 24 hours in Newcastle under Lyme, England

BT (British Telecom) Outage Chart in Newcastle under Lyme, Staffordshire, England

February 19: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(58.46%)
Phone
(16.84%)
Wi-fi
(9.90%)
E-mail
(8.57%)
Total Blackout
(4.24%)
TV
(1.99%)

BT (British Telecom) Outage Map Near Newcastle under Lyme, Staffordshire, England

The most recent outage reports and issues originated from Stoke-on-Trent, Crewe, Leek, Newcastle-under-Lyme District, Market Drayton and Newcastle under Lyme.

Stoke-on-Trent Wi-fi
Stoke-on-Trent Internet
Stoke-on-Trent Phone
Crewe Phone
Stoke-on-Trent Phone
Leek Internet

BT (British Telecom) in Newcastle under Lyme, England Comments

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BT (British Telecom) Issues Reports Near Newcastle under Lyme, England

Latest outage, problems and issue reports in Newcastle under Lyme and nearby locations:
  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Stoke-on-Trent, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

  • TollgateStoke The Tollgate (@TollgateStoke) reported from Newcastle-under-Lyme District, England

    @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.

  • PortlandLegend Chris (@PortlandLegend) reported from Leek, England

    @bt_uk the issue I have today is that you cut my services off and said that someone else is taking over the account. I have not given any permission for this. On top of that you are saying you want to charge me for ending my contract early.

  • PortlandLegend Chris (@PortlandLegend) reported from Leek, England

    @bt_uk I need to raise a complaint

  • tmjcan Tom Cannings (@tmjcan) reported from Newcastle-under-Lyme District, England

    This may be the worst commentary I've ever listened to @btsport

  • toms_matt Matt Toms (@toms_matt) reported from Crewe, England

    @btsport the commentary is terrible, this is a horrific injury and you are more bothered about the game than his welfare!!

  • lpatz80 Lee Pattinson (@lpatz80) reported from Biddulph, England

    Can you please fix your picture quality @btsport Oh and before you suggest HD, I remember watching the 88 FA Cup Final on the BBC & not requiring headache tablets

  • BoxyBate Adam Bateman (@BoxyBate) reported from Nantwich, England

    @ljo_87 @hunter_mufc @ManUtdWomenFans @btsport @FAWSL @F1 @FAWC_ Oh yeah I agee about the @FAWC_, it was bad enough trying to find non MUTV highlights of games when we were in it, but now we are not, it seems as if that league has sadly been forgotten about somewhat. I would love to see matches in that league shown, even Justin highlight form.

  • crewealex7 Phil Bedford (@crewealex7) reported from Crewe, England

    Poor quality. And they wonder why @btsport and @SkyFootball will be fighting over ONE club when the EPL fixtures are out a week on Thursday....

  • JulieAnn1972 Julie Ann Mulvey (@JulieAnn1972) reported from Haslington, England

    @petronious @btsport My neighbour is 70 odd. No computer and only a basic mobile, so this doesn't help her 😕

  • dpaton81 Daniel Paton (@dpaton81) reported from Leek, England

    @Bromer82 @btsport Subscribed in April. The shit got knocked out by Barca. Last night and tonight #priceless

  • calBradke Callum Bradke (@calBradke) reported from Crewe, England

    @btsport ******* up their planner again. Schalke v Augsburg has gone down the inevitable pit of the red button. #S04FCA

  • rustyp29 russ phillips (@rustyp29) reported from Crewe, England

    @TomMarsy @btsport He certainly chatted some shit

  • makeukstrong FedupUK (@makeukstrong) reported from Leek, England

    @BTBDirect @btbusinesscare Just trying to stop others being overcharged for a terrible service. BT always hide behind other bits of BT.

  • ajpigott_anna Anna Pigott (@ajpigott_anna) reported from Nantwich, England

    @BTCare Yes it is. It was my 3rd call today. I have previously been told that our poor TV picture was likely to be due to our Ariel not BT equipment. But guess what, it works better with the Ariel directly in the TV

  • leetbrookes Lee Brookes (@leetbrookes) reported from Stoke-on-Trent, England

    Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

  • NRDParsons Neil Parsons (@NRDParsons) reported from Crewe, England

    @BTCare Not great is it, 2 weeks without a service ??

  • westie80 mark west (@westie80) reported from Stoke-on-Trent, England

    @bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

  • spinner59 Dave Smithson (@spinner59) reported from Crewe, England

    @AdamMorgan33 @BTCare That’s why I moved to another provider....BT’s customer service is nonexistent

  • adywhitehurst Adrian Whitehurst (@adywhitehurst) reported from Congleton, England

    @MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

  • philcolclough Phil Colclough (@philcolclough) reported from Biddulph, England

    @BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

  • AndreaChapman_ Andrea Chapman (@AndreaChapman_) reported from Stoke-on-Trent, England

    @BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

  • AndreaChapman_ Andrea Chapman (@AndreaChapman_) reported from Stoke-on-Trent, England

    @BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

  • c_hulse Chris Hulse (@c_hulse) reported from Leek, England

    @bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

  • c_hulse Chris Hulse (@c_hulse) reported from Ipstones, England

    @BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

  • c_hulse Chris Hulse (@c_hulse) reported from Ipstones, England

    @BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • loodofsquit Kris (@loodofsquit) reported

    @pjdrummerman @bt_uk Had weeks of dealing with Virgin over a similar issue where I ended up moving to sky. Broken promises and then denying they ever said things on the phone

  • maccaosrfc James McQuoid (@maccaosrfc) reported

    @bt_uk Residential, however my problem is I live in the middle of nowhere so mobile signal is very unreliable.

  • KernowChris Christopher Rowe (@KernowChris) reported

    @bt_uk @MarcAllera Can someone with authority get a grip on the BT Community posts re NowTV, answer the points raised and shut down the misinformation being posted. 500 posts in 36 hours is phenomenal and needs urgent addressing. Not doing so is leading the company into disrepute

  • maccaosrfc James McQuoid (@maccaosrfc) reported

    Can you believe that @bt_uk can’t fix a fault at there interchange for almost 20days after it being reported! I have spoken to numerous customer service reps now and they can only offer compensation for the time in without my supply. What about the money I’m losing! SELF EMPLOYED

  • ShyK15 SK (@ShyK15) reported

    @bt_uk Where you get passed around from agent to agent with no solution. Can you please provide me with an answer. I just tried calling but again someone hung up on me. (Part 3)

  • ShyK15 SK (@ShyK15) reported

    @bt_uk Who agreed that I would pay no cancellation charge and I would be due compensation. This was also confirmed on 30 Dec with the agent telling me I would receive a call on 22 Jan. No call. And now I’m receiving a bill. What a terrible, terrible service. (Part 2)

  • ShyK15 SK (@ShyK15) reported

    @bt_uk I cancelled my account due to the terrible service I received - initially from the broadband but then the customer service where I was passed around from agent to agent with no resolution. I then contacted your colleague in Cornwall on 28 Dec (part 1)

  • malotruc Don Fernando (@malotruc) reported

    @bt_uk what a fantastic dis-service you run. I got uisance calls from non-existing numbers all day - so I call your service line, wait for 15 minutes roughly until someone connects and then immediately hangs up. Just Lovely.

  • ishia_sarah Ishia (@ishia_sarah) reported

    @bt_uk This was all set up through EE as i have a phone contract with them. They advised that as they are your customer then i couldnt complain directly to BT. Its caused a lot of issues now and really unacceptable. Im hoping this is now high priority as EE have raised a complaint

  • jrchoudhury 1.21 Gigawatts!? (@jrchoudhury) reported

    @bt_uk the @bt_uk sales team ensured me that provisioning a new service and cancelling the previous residents' was a routine process for you. I'd hate to imagine how you'd perform on a difficult task given your appalling service on a supposedly easy one.