Is BT (British Telecom) having an outage in Stoke-on-Trent, England?

@bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

@AdamMorgan33 @BTCare That’s why I moved to another provider....BT’s customer service is nonexistent

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

@BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

I'm behind on the fury fight. I've watch 1min of it and can already tell it's gonna be shit!! What a fuckin joke of a fight! #btsport #tysonfury

@BTCare @BTGroup Yes without informing me and phoned again as they never called back at the time they set

@BTCare I cancelled my email with you b4 you put price up however have had notification of money owed I can’t use other methods of communication as I don’t have any other products therefor don’t have an account number I have previously spoke to 2 overseas agents to cancel

Hey @BTCare why is my internet speed 36Mb/s down \ 17Mb/s up when I pay for 64Mb/s down \ 20Mb/s up in Doncaster? #bt #btbroadband #speedtest

@BrianDrian @BTCare Would you believe a complaint was logged almost three months ago; nothing has happened with it other than a letter about a month ago apologising for the length of time dealing with it!

@OssettMike @BTCare I had the same thing when I tweeted but they seemed to get bored. Give them 24 hours and then log a complaint if it isn't sorted.

@BTCare BT DontCare - so another day of broken promise. Stayed in awaiting a call which would happen before 9pm. Nothing. 2 day wasted for something which should be simple. What does a customer have to do to get help.

@OssettMike @BTCare Just seen this via a round about route. Have you tried logging a formal complaint on the web site. You get a complaint number and then you can keep escalating. Don't do it on the phone because they will close it without your permission

@BTSportBoxing @btsport I didnt win. I had to listen to your biased commentators. **** you all

@BTCare Yep spoke to Kevin today could not resolve the problem. Now the issue I have is I’m not about to take time off work for a fault at you end.

@BTCare Also not be been told I should never have been signed up for infinity2 as it is impossible to get that speed on my line

@jwjcraig @BTSportBoxing @btsport Agreed. They are bad enough on Sky, this was a joke.