Is BT (British Telecom) having an outage in Stoke-on-Trent, England?

Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

@BTCare Not great is it, 2 weeks without a service ??

@bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

@AdamMorgan33 @BTCare That’s why I moved to another provider....BT’s customer service is nonexistent

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

@BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

@BTCare Well the 14th has come and gone and still no broadband. @BTCare @SkyUK @OpenreachHelp you’re all as bad as each other. It’s just a shame @virginmedia can’t install until 29th. @itvMLshow my suggestion would be don’t move at all!😡

@BTCare Please don sign the obvious. Review the notes. It being a problem for a while.

@BTCare I’ve left BT. Only so much BS I can handle. Inability to resolve problems, and staff not even attempting to resolve a problem for 5 days until I rung up to find out what’s happening. Then when I say I’m leaving problem is miraculously looked in to and resolved. Too late

@SCNathan @bt_uk @BTCare @TalkTalk The entire company is an embarrassment. The poor frontline staff are trying to do a job and the infrastructure, processes, management are a joke.

@BTCare BT fail to reimburse over £1500 in mid sold telphone line charges, which they accept liability for!Worst customer services I have encountered!

@BTCare @BT - over a month from order to get phone line and fibre installed! Fibre delay understandable but not the phone line which just needs activating! Disgraceful level of service and no other option as BT have a monopoly due to rural location 😡 #poorservice #notagreatstart

@BTCare But 2 weeks to fix something is appalling and even then you could tell me I have to wait another week. I suggest you change suppliers @OpenreachHelp it certainly doesn't take 2 weeks to fix some cable.

@BTCare Yes, that's what I meant. It tells me to go to a web page but it won't load because my broadband is awful

@Rachel_Mantell @bt_uk @BTCare Have now surpassed @TalkTalk in *cr*p* customer service. (An achievement) My former guest now does have WiFi. #Sympathies

@BTCare Absolutely appalled. Next available date for an update on getting my broadband sorted... 26th of Nov. If that's not *************** I don't know what is. Nothing but empty promises. Can someone contact me to cancel my contract, please!!!