BT (British Telecom)

BT (British Telecom) Outage Report in Stoke-on-Trent, England

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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Stoke-on-Trent, England 07/17/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. E-mail (12%)

    E-mail (12%)

  4. Phone (7%)

    Phone (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stoke-on-Trent, England

The most recent BT (British Telecom) outage reports came from the following cities: Stoke-on-Trent, Crewe, Newcastle under Lyme, Congleton and Stone.

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City Problem Type Report Time
United KingdomStoke-on-Trent Internet
United KingdomCrewe Phone
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Phone
United KingdomCrewe Wi-fi
United KingdomStoke-on-Trent Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

  • cswbertie Another bloke from Stoke. (@cswbertie) reported from Stoke-on-Trent, England

    @btsport why do you celebrate a man down without mentioning the impact on supporters who pay your wages. The game is being ruined . It’s a man’s sport …man up.

  • cswbertie Another bloke from Stoke. (@cswbertie) reported from Stoke-on-Trent, England

    @btsport WRC. Will you be sticking the microphone in the face of drivers immediately after they have completed a stage and asking them very stupid questions for much longer?

  • JulieAnnMulvey Julie Ann Mulvey (@JulieAnnMulvey) reported from Haslington, England

    @bt_uk I just want a rebate for your error that left us with no services for 4 days. Not sure why this is so difficult for you to understand. Terrible service, no empathy. You truly are shocking.

  • JulieAnnMulvey Julie Ann Mulvey (@JulieAnnMulvey) reported from Haslington, England

    @bt_uk And you actually think that's acceptable? Or that's an acceptable answer? Disgusting. Utterly disgusting. I'll make sure you are bad mouthed everywhere for this. Vile customer service. Unacceptable.

  • JulieAnnMulvey Julie Ann Mulvey (@JulieAnnMulvey) reported from Haslington, England

    @bt_uk How does it work out when we had no service over weekend. This only mentions weekdays. I'm not having you wriggle out of this being reported on Friday and fixed by Tuesday, meaning we'll get nothing for this.

  • JulieAnnMulvey Julie Ann Mulvey (@JulieAnnMulvey) reported from Haslington, England

    @bt_uk I am told they won't send an engineer to the property due to Covid. But 5 days without any service simply isn't good enough where we cannot use data or hotspots. I have already requested escalation, but expect nothing to be done.

  • HaddrellPaul Paul Haddrell (@HaddrellPaul) reported from Stoke-on-Trent, England

    @bt_uk Dear God stop, these multi millionaire footballers are fine. Cut your prices and help every single person instead of wasting money on stupid adds.

  • Tam_the_Bam Tom Irvine (@Tam_the_Bam) reported from Stone, England

    @btsport get this @stephencraigan to ****. Biased or what?

  • draneni I.Am.Emmanuel (@draneni) reported from Crewe, England

    Peter Walton the most useless referee pundit ever. How is that not a foul against Kante? He has never said anything against VAR or any referee #btsport shame on you for employing such a dim witted fella. I am sorry to say.

  • Mhcrewe81Martin Martin H. #FBCoalition2024 3.5% 🟨🟥 (@Mhcrewe81Martin) reported from Crewe, England

    @bt_uk No thanks, I solved the problem.

  • westie0808 Matt Western* (@westie0808) reported from Shavington cum Gresty, England

    @bt_uk is there a broadband problem in the CW2 area??? Ours has been dropping in and out all day, very annoying now!!

  • rathgorn Stephen Walters (@rathgorn) reported from Stone, England

    @bt_uk @BT I don’t know how this has happened, but I have tried it with older login credentials and I am in. Confused??!!?!

  • rathgorn Stephen Walters (@rathgorn) reported from Stone, England

    @bt_uk @BT I’ve tried that and the only page that will allow me into us “Make a Payment”. If I click on Billing History it sends me back to the login page and then on login back to make a payment.

  • rathgorn Stephen Walters (@rathgorn) reported from Stone, England

    @bt_uk why have you decided that when I login to my account to view my bill I must always be redirected to my email and then clicking on myBT logs me out again sending me to the login page and so the circle continues....😡😫

  • connersofficial connersofficial™ (@connersofficial) reported from Leek, England

    2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬

  • spartan888 Alex Vitsileos (@spartan888) reported from Weston, England

    @btsport so your pundits have us too go down, do you want too bet against us ? #avfc

  • BarcelonaSzcze1 Barcelona Szczecinek (@BarcelonaSzcze1) reported from Crewe, England

    @TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕

  • keogh01 mark keogh (@keogh01) reported from Congleton, England

    Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport

  • WhiteCandy Louise Short (@WhiteCandy) reported from Stoke-on-Trent, England

    So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡

  • keogh01 mark keogh (@keogh01) reported from Congleton, England

    @btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • howmuchlonger75 Holly (@howmuchlonger75) reported

    @btbusinesscare @sammifordart My broadband has been awful for over 24 hours now. Can barely get online. What is happening @bt_uk ?

  • Walesguy2 Mark (@Walesguy2) reported

    @ivinsp @FutureDarren @btbusinesscare You’re a star!! Thank you. Spoken to Ankul, Rushsli, Snehit, Sreya, Muskan just this week. Not one had bothered to move this forward or get back to me. Awful.

  • Walesguy2 Mark (@Walesguy2) reported

    @FutureDarren @btbusinesscare I mean the “help centre” in India is absolutely dreadful. Mind boggling incompetence and quite happy to lie to customers. I don’t know why @Ofcom don’t do anything!!!

  • FutureDarren Darren the new me.💜❤💙💚🧡🙏 (@FutureDarren) reported

    @Walesguy2 @btbusinesscare BT as Multi National Conglomerate should be held accountable for so many faults and errors,…..but yet, here they still are!

  • Walesguy2 Mark (@Walesguy2) reported

    @ccshoreditch @btbusinesscare In over 20 years of running businesses @BTBusiness is the worst company I’ve ever come across. No comprehension of the havoc they cause. They take responsibility for nothing. Just don’t care.

  • Walesguy2 Mark (@Walesguy2) reported

    Why didn’t Ankul from customer support keep his promise to contact me yesterday @btbusinesscare ? My business has been without a phone line or WiFi for seven days. We can’t operate. Business care? That’s a joke isn’t it. Dreadful.

  • RichCmiHarris Rich Harris (@RichCmiHarris) reported

    @btbusinesscare how do I process a complaint please.

  • adhdiwill ADHD Will 🇺🇦 #FBPE #BLM 🇺🇦 (@adhdiwill) reported

    @btbusinesscare I think the problem is you say you want us to lock in a better deal, by renewing our contract, but you’re accidentally showing us the deals only available to new customers. Who am I supposed to complain to about this? Is it ofcom? Trading standards?

  • Delna1234 Delna (@Delna1234) reported

    @jonesrachelann @btbusinesscare @Keir_Starmer Just occurred to me that I’ve heard of a number of people having problems with O2 and Virgin. All having difficulty with problems re getting through to call centres . O2 keep saying caller failed the security test until they threatened complaint

  • jim_morrison123 Jim Morrison (@jim_morrison123) reported

    @jonesrachelann @btbusinesscare Hi Rachel Did you get it sorted? We are in the same boat. The sales are great but then the technical support in India is useless. We are on the 7th week and its still not working. I think I have made 40-50 calls in total and its still not working.