BT (British Telecom) Outage Report in Stoke-on-Trent, England

Problems in the last 24 hours in Stoke-on-Trent, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stoke-on-Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Stoke-on-Trent, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle under Lyme, Crewe, Stoke-on-Trent, Sandbach, and Congleton.

City	Problem Type	Report Time
Newcastle under Lyme	Internet	4 days ago
Crewe	Phone	9 days ago
Stoke-on-Trent	Internet	16 days ago
Crewe	E-mail	1 month ago
Newcastle under Lyme	E-mail	1 month ago
Sandbach	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:

• 
  mark keogh (@keogh01) reported 39 seconds ago from Congleton, England

  Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport

• 
  Stephen Walters (@rathgorn) reported 1 minute ago from Stone, England

  @bt_uk @BT I don’t know how this has happened, but I have tried it with older login credentials and I am in. Confused??!!?!

• 
  Stephen Walters (@rathgorn) reported 2 minutes ago from Stone, England

  @bt_uk why have you decided that when I login to my account to view my bill I must always be redirected to my email and then clicking on myBT logs me out again sending me to the login page and so the circle continues....😡😫

• 
  Stob Rone (@stobrone) reported 2 minutes ago from Cheadle, England

  If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider

• 
  The Tollgate (@TollgateStoke) reported 3 minutes ago from Stoke-on-Trent, England

  @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.

• 
  mark keogh (@keogh01) reported 3 minutes ago from Congleton, England

  @btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡

• 
  Dave (@Davetimo127) reported 9 minutes ago from Stoke-on-Trent, England

  @bt_uk your service is crap. WiFi gone down phoned yesterday where we were told someone would call back with a date an engineer was available. This didn't happen and still awaiting 4g device as promised, to be delivered today

• 
  Martin H. #FBCoalition2024 3.5% 🟨🟥 (@Mhcrewe81Martin) reported 9 minutes ago from Crewe, England

  @bt_uk No thanks, I solved the problem.

• 
  Alex Vitsileos (@spartan888) reported 14 minutes ago from Weston, England

  @btsport so your pundits have us too go down, do you want too bet against us ? #avfc

• 
  Bryson Bee 🐝🏴‍☠️🐝⚓☠ (@BrysonTube) reported 18 minutes ago from Stoke-on-Trent, England

  @bt_uk And yet you couldn't answer as my if my customer service calls

• 
  Barcelona Szczecinek (@BarcelonaSzcze1) reported 20 minutes ago from Crewe, England

  @TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕

• 
  Louise Short (@WhiteCandy) reported 21 minutes ago from Stoke-on-Trent, England

  So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡

• 
  I.Am.Emmanuel (@draneni) reported 22 minutes ago from Crewe, England

  Peter Walton the most useless referee pundit ever. How is that not a foul against Kante? He has never said anything against VAR or any referee #btsport shame on you for employing such a dim witted fella. I am sorry to say.

• 
  Jason (@JasonBFB) reported 25 minutes ago from Madeley, England

  @btsport can you tell the Bremen commentator to turn his mic down for stop bloody shouting done it 🤬🙄

• 
  Matt Western* (@westie0808) reported 31 minutes ago from Shavington cum Gresty, England

  @bt_uk is there a broadband problem in the CW2 area??? Ours has been dropping in and out all day, very annoying now!!

• 
  The Tollgate (@TollgateStoke) reported 45 minutes ago from Stoke-on-Trent, England

  @btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.

• 
  The Tollgate (@TollgateStoke) reported 50 minutes ago from Stoke-on-Trent, England

  @btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.

• 
  Stephen Walters (@rathgorn) reported 51 minutes ago from Stone, England

  @bt_uk @BT I’ve tried that and the only page that will allow me into us “Make a Payment”. If I click on Billing History it sends me back to the login page and then on login back to make a payment.

• 
  Catherine Smith (@SmithCat73) reported 51 minutes ago from Alsager, England

  @btbusinesscare You don’t take any notice when people do report a fault. St Anthony’s church in Wythenshawe has been trying for 17 days to get you to fix the fault you caused.

• 
  connersofficial™ (@connersofficial) reported 59 minutes ago from Leek, England

  2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cecilia Russell (@cecilia83311624) reported 10 minutes ago

  @bt_uk I have been without service on the island of Iona for weeks. I complain every day, they send a text response but nothing is resolved. I therefore have no internet. How do I get service from a provider that does not provide ?

• 
  taperoo2k (@taperoo2k) reported 10 minutes ago

  @paullewismoney @bt_uk Given the copper network will be switched off at some point this decade, you'll either have to switch to digital voice or have no landline telephone.

• 
  Anne Wareham (@AnneWareham) reported 11 minutes ago

  @mm0jxi @paullewismoney @bt_uk And no emergency calls for those of us with no mobile signal.

• 
  Jeremy Curtis (@rjcurtis) reported 12 minutes ago

  @paullewismoney @bt_uk This also means we are forced to upgrade our alarm as it won’t work on a VoIP line. That costs is down to us. Same for elderly assistance alarms. Upgraded will cost £100’s per systems.

• 
  Crumble 🏃‍♂️🚴 (@crumblex) reported 15 minutes ago

  @bt_uk Let down by Bt again they told me the specialist team would phone me this afternoon. Any idea what’s going on

• 
  Danny Hughes (@imexdanny) reported 15 minutes ago

  Shocking customer service from @bt_uk On hold for 40+ minutes only to be transferred and then then another 20+ minutes before the line hung up cos they finish at 9pm

• 
  Shinka (@Haushinkadaz) reported 15 minutes ago

  @btbusinesscare absolute shambles I’m experiencing at the moment. Second complaint in with you since the start of the year and absolutely no progress in reinstating my line after an OpenReach mistake. Already fed back to Ofcom via a feedback form, an absolute joke so far.

• 
  Simon Dunn (@stjdunn) reported 19 minutes ago

  @bt_uk I’d like to email someone to recognise some great customer service I received today, but can’t see how I do this. Please can you DM me an email address to send this to? It was a broadband engineer. Thanks.

• 
  Jimmy B (@jimb_england) reported 20 minutes ago

  @bt_uk our FTTP went down today, been told there is an issue and an engineer will be out Monday. What am I meant to do in the meantime? I work from home and can't do this without Internet access.

• 
  John Innes (@mm0jxi) reported 24 minutes ago

  @paullewismoney @bt_uk Your analogue phone will be turned off, then you plug the phone into the BT hub (the socket will be covered by a sticker) then phone service will resume as VoIP. There's no going back, the exchanges are end of life and being taken out of service