Is BT (British Telecom) having an outage in Stoke-on-Trent, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Some problems detected at BT (British Telecom)

BT (British Telecom) in Stoke-on-Trent, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Stoke-on-Trent, England

November 15: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (54.44%)
  • Phone (20.32%)
  • E-mail (9.47%)
  • Wi-fi (8.09%)
  • Total Blackout (4.54%)
  • TV (3.16%)

BT (British Telecom) Outage Map Near Stoke-on-Trent, England

The most recent outage reports and issues originated from Stoke-on-Trent, Sandbach, Crewe and Congleton.

BT (British Telecom) in Stoke-on-Trent, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports Near Stoke-on-Trent, England

Latest outage, problems and issue reports in Stoke-on-Trent, England and nearby locations:
  • leetbrookes
    Lee Brookes (@leetbrookes) reported from Stoke-on-Trent, England

    Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

  • NRDParsons
    Neil Parsons (@NRDParsons) reported from Crewe, England

    @BTCare Not great is it, 2 weeks without a service ??

  • westie80
    mark west (@westie80) reported from Stoke-on-Trent, England

    @bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

  • spinner59
    Dave Smithson (@spinner59) reported from Crewe, England

    @AdamMorgan33 @BTCare That’s why I moved to another provider....BT’s customer service is nonexistent

  • adywhitehurst
    Adrian Whitehurst (@adywhitehurst) reported from Congleton, England

    @MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

  • philcolclough
    Phil Colclough (@philcolclough) reported from Biddulph, England

    @BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

  • AndreaChapman_
    Andrea Chapman (@AndreaChapman_) reported from Stoke-on-Trent, England

    @BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

  • AndreaChapman_
    Andrea Chapman (@AndreaChapman_) reported from Stoke-on-Trent, England

    @BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

  • c_hulse
    Chris Hulse (@c_hulse) reported from Leek, England

    @bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

  • c_hulse
    Chris Hulse (@c_hulse) reported from Ipstones, England

    @BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

  • c_hulse
    Chris Hulse (@c_hulse) reported from Ipstones, England

    @BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • KAnn173
    Ann Thomas (@KAnn173) reported

    @BTCare Well the 14th has come and gone and still no broadband. @BTCare @SkyUK @OpenreachHelp you’re all as bad as each other. It’s just a shame @virginmedia can’t install until 29th. @itvMLshow my suggestion would be don’t move at all!😡

  • MattDimbylow
    Matthew Dimbylow (@MattDimbylow) reported

    @BTCare Please don sign the obvious. Review the notes. It being a problem for a while.

  • 3trinitythree
    Lee (@3trinitythree) reported

    @BTCare I’ve left BT. Only so much BS I can handle. Inability to resolve problems, and staff not even attempting to resolve a problem for 5 days until I rung up to find out what’s happening. Then when I say I’m leaving problem is miraculously looked in to and resolved. Too late

  • Rachel_Mantell
    Rachel Mantell (@Rachel_Mantell) reported

    @SCNathan @bt_uk @BTCare @TalkTalk The entire company is an embarrassment. The poor frontline staff are trying to do a job and the infrastructure, processes, management are a joke.

  • draperlimited
    Draper Fire, Security & Electrical (@draperlimited) reported

    @BTCare BT fail to reimburse over £1500 in mid sold telphone line charges, which they accept liability for!Worst customer services I have encountered!

  • HelenaK_02
    HelenaK (@HelenaK_02) reported

    @BTCare @BT - over a month from order to get phone line and fibre installed! Fibre delay understandable but not the phone line which just needs activating! Disgraceful level of service and no other option as BT have a monopoly due to rural location 😡 #poorservice #notagreatstart

  • English_Muff1n_
    Dannii 🐝 (@English_Muff1n_) reported

    @BTCare But 2 weeks to fix something is appalling and even then you could tell me I have to wait another week. I suggest you change suppliers @OpenreachHelp it certainly doesn't take 2 weeks to fix some cable.

  • jamied7
    Jamie D (@jamied7) reported

    @BTCare Yes, that's what I meant. It tells me to go to a web page but it won't load because my broadband is awful

  • SCNathan
    Sara Nathan (@SCNathan) reported

    @Rachel_Mantell @bt_uk @BTCare Have now surpassed @TalkTalk in *cr*p* customer service. (An achievement) My former guest now does have WiFi. #Sympathies

  • English_Muff1n_
    Dannii 🐝 (@English_Muff1n_) reported

    @BTCare Absolutely appalled. Next available date for an update on getting my broadband sorted... 26th of Nov. If that's not *************** I don't know what is. Nothing but empty promises. Can someone contact me to cancel my contract, please!!!