BT (British Telecom) Outage Report in Stoke-on-Trent, England
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The latest reports from users having issues in Stoke-on-Trent come from postal codes ST4.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Stoke-on-Trent, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Stoke-on-Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (58%)
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Wi-fi (13%)
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E-mail (12%)
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Phone (10%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map Near Stoke-on-Trent, England
The most recent BT (British Telecom) outage reports came from the following cities: Stoke-on-Trent, Congleton, Stone and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Phone | |
| Congleton |
Phone | |
| Stoke-on-Trent |
Phone | |
| Stone |
Community Discussion
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BT (British Telecom) Issues Reports Near Stoke-on-Trent, England
Latest outage, problems and issue reports in Stoke-on-Trent and nearby locations:
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The Tollgate
(@TollgateStoke) reported
from
Newcastle-under-Lyme District, England
@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Remember to contact us in 07495 014114 between 6.30am & 11pm in the meantime.
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The Tollgate
(@TollgateStoke) reported
from
Stoke-on-Trent, England
@btbusinesscare Alan, we are now being told by that team an engineer will visit us tomorrow. Not acceptable as this is an error by BT, not a fault. Please help ASAP.
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Martin H. #FBCoalition2024 3.5% 🟨🟥
(@Mhcrewe81Martin) reported
from
Crewe, England
@bt_uk No thanks, I solved the problem.
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Bryson Bee 🐝🏴☠️🐝⚓☠
(@BrysonTube) reported
from
Stoke-on-Trent, England
@bt_uk And yet you couldn't answer as my if my customer service calls
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connersofficial™
(@connersofficial) reported
from
Leek, England
2 times been out to broadband.. this time can’t even be arsed turn up after another afternoon waiting in absolutely pathetic can’t even get through on the phone after 38 minutes .. direct message no reply.. absolutely shocking customer service @BTCare 🤬🤬🤬🤬
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Barcelona Szczecinek
(@BarcelonaSzcze1) reported
from
Crewe, England
@TeamKnowhowUK @vicki2012x Girlfriend trying to buy a computer off them for, believe it or not 5 weeks now. They always tweet about some complaints processes but do **** all at the end. Worst customer service ever experienced. Worse than @bt_uk and that is one achievement 🖕🖕🖕
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mark keogh
(@keogh01) reported
from
Congleton, England
Been trying to get hold of your customer services for over a week now what do I do cancel my direct debit is that the only way to get a response ???shambles.#btsport
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Stephen Walters
(@rathgorn) reported
from
Stone, England
@bt_uk why have you decided that when I login to my account to view my bill I must always be redirected to my email and then clicking on myBT logs me out again sending me to the login page and so the circle continues....😡😫
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The Tollgate
(@TollgateStoke) reported
from
Stoke-on-Trent, England
@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 14114 between 6.30am & 11pm in the meantime.
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Alex Vitsileos
(@spartan888) reported
from
Weston, England
@btsport so your pundits have us too go down, do you want too bet against us ? #avfc
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Jason
(@JasonBFB) reported
from
Madeley, England
@btsport can you tell the Bremen commentator to turn his mic down for stop bloody shouting done it 🤬🙄
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Dave
(@Davetimo127) reported
from
Stoke-on-Trent, England
@bt_uk your service is crap. WiFi gone down phoned yesterday where we were told someone would call back with a date an engineer was available. This didn't happen and still awaiting 4g device as promised, to be delivered today
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Stephen Walters
(@rathgorn) reported
from
Stone, England
@bt_uk @BT I don’t know how this has happened, but I have tried it with older login credentials and I am in. Confused??!!?!
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The Tollgate
(@TollgateStoke) reported
from
Stoke-on-Trent, England
@btbusinesscare Great customer service after hours call from Alan Campbell. 👏 👏 👏 Appreciated. Let’s se if we can get this sorted really soon. Please remember to call us on 07495 014114 between 6.30am & 11pm in the meantime.
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Stephen Walters
(@rathgorn) reported
from
Stone, England
@bt_uk @BT I’ve tried that and the only page that will allow me into us “Make a Payment”. If I click on Billing History it sends me back to the login page and then on login back to make a payment.
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Stob Rone
(@stobrone) reported
from
Cheadle, England
If you ever need any broadband service especially for gaming do not consider @bt_uk. Persistent cutouts and snail speeds, suppose to be on fibre but feels worse than dial up. Got another 11 months of this god awful service. Never been less satisfied with a broadband provider
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Matt Western*
(@westie0808) reported
from
Shavington cum Gresty, England
@bt_uk is there a broadband problem in the CW2 area??? Ours has been dropping in and out all day, very annoying now!!
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Louise Short
(@WhiteCandy) reported
from
Stoke-on-Trent, England
So at 2pm the @bt_uk @WeAreOpenreach engineer said he was ten minutes away. It has been a very long ten minutes. Reminds me why I never ever deal with #BT anymore 😡😡😡
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mark keogh
(@keogh01) reported
from
Congleton, England
@btsport what a discraceful service you provide ,I'd been qouted 10 pound per month and being charged 29 ,promised a call back still nothing but happy to keep taking my money. 😡
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Catherine Smith
(@SmithCat73) reported
from
Alsager, England
@btbusinesscare You don’t take any notice when people do report a fault. St Anthony’s church in Wythenshawe has been trying for 17 days to get you to fix the fault you caused.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Beatlesfan
(@Beatles58257336) reported
@btsportfootball gives viewers an option to switch off crowd noise, but what a shame we cannot switch off commentators! Darren Fletcher must be the worst commentator in the game, reciting a string of pointless statistics, occasionally interspersed with match commentary! #btsport
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🎶 #WelcomeToTheBrexit , we got fun and games! 🎶
(@HelenMaryPike) reported
Yet again, @BTCare is too careless and arrogant to provide service to we great unwashed. Yet calls up multiple times to bully me.
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Amukelani
(@KelMatsena) reported
So @bt_uk overcharge me then under-refund me, then missel me products and now want to charge me hundreds of pounds to cancel? #dontswitch the saga continues 😒
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Holly Grove
(@HollyGrovePSch) reported
@btbusinesscare @bt_uk We were given 10 minutes notice that you were changing a telephone post outside our school on Thursday- we were doing live lessons! We have had no internet or phone lines since Thursday morning. Friday an engineer came out and said the “wrong line had been reported as broken
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Model_samantha 🥵
(@model_samantha) reported
I've never been soo disappointed in @bt_uk as much as i am today, you came and installed our wifi on Wednesday yet it disconnects every five seconds & doesn't want to work. I have my college course & both my job i need wifi for yet i can't even study when the wifi won't work 🙄
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wokeliberal
(@chidi_ogo) reported
@JustMyFish1 @bt_uk Well it would be very stupid for the companies to be outsourcing their customer services to places like India without providing a remote like for them to log into their network and see exactly what the problem is that the customers are calling about. But I get your point.
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Holly Grove
(@HollyGrovePSch) reported
@btbusinesscare @bt_uk So he couldn’t help snd told us to report it again to BT! We have to be able to contact parents, use the internet for teaching children who are at home!! It’s not good enough
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Terry
(@Terry52064872) reported
@tommytntfury @btsport Tommy, your opponent this evening should have never been given a licence. Your fight did not do you any good. This evening event should have been cancelled. It was dreadful.
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Laura Dent
(@LauraaaDent) reported
Reported a fault on Tuesday with our broadband, update said fixed by Friday, still not working today and when contacted on a live chat someone just left after advising an engineer needs to come out? Not good enough @bt_uk #unhappycustomer #workingfromhomenightmare
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Alex Humphries
(@Alex_Humphries) reported
Why is changing Broadband/TV providers such a bleedin’ hassle?! Between @skytv who don’t want to keep you as a customer, @virginmedia not being clear when it comes to the offers available and @bt_uk being ridiculously expensive, it’s an absolute minefield out there!