BT (British Telecom) Outage in Stoke-on-Trent, England

Poor quality. And they wonder why @btsport and @SkyFootball will be fighting over ONE club when the EPL fixtures are out a week on Thursday....

@petronious @btsport My neighbour is 70 odd. No computer and only a basic mobile, so this doesn't help her 😕

@Bromer82 @btsport Subscribed in April. The shit got knocked out by Barca. Last night and tonight #priceless

@btsport ******* up their planner again. Schalke v Augsburg has gone down the inevitable pit of the red button. #S04FCA

@TomMarsy @btsport He certainly chatted some shit

@BTBDirect @btbusinesscare Just trying to stop others being overcharged for a terrible service. BT always hide behind other bits of BT.

Hi @OpenreachHelp and @BTCare. I’ve been without a phone line now for 6+ hours, and subsequently no internet. 2 @WeAreOpenreach vans seen in the area without resolution. Reported to @SkyHelpTeam who have escalated to you. Any chance of an update?

@BTCare Not great is it, 2 weeks without a service ??

@bt_uk not happy. Internet has been dropping for weeks now. All the money I pay and still not rectified. Promised a new hub. Still not delivered. Might as Well throw money down the drain. @BTCare

@AdamMorgan33 @BTCare That’s why I moved to another provider....BT’s customer service is nonexistent

@MotoGP It may be, but you allowed the cancellation instead of reschedule for the next day, very poor on you and the teams who blocked the reschedule to Monday it’s not even like you are racing next weekend!!!! I think @btsport should get a refund

@BTCare hi, I need help in resolving an ongoing issue following a house move back in April - please help

@BTCare Could have forwarded on! Customer shouldn’t have to keep chasing.

@BTCare Thanks for replying Dee. Chat should have got someone to ring me. Service is getting worse. The visit was for a broadband fault. The fibre service I’m getting is the worst I have ever had - shocking. Even an appliance that is hard wired in is failing. Really disappointed.

@bt_uk @BTCare What a terrible experience, worst customer service ever, we’ve been lied to and fed untruth after untruth, never experienced anything like it before, formal complaint and referral to the Ombudsmen incoming #DontUseBT #BroadbandIssues #BT #SpreadTheWord #RT

@BTCare Phone number 01538528809 you tell me, my partner has just been on the phone to your help desk for 50 minutes only to be told that the team she was advised she needs to speak to didn’t want to and it would have to be a complaint?? Beyond belief!

@BTCare Despite several attempts, nobody has confirmed what is causing the issue and no, despite several requests an engineer has not been arranged!

@bt_uk It's working but it's really crackly, like a radio with bad signal. When playing my Xbox I get kicked offline every time the phone rings as well. This specific problem hasn't happened before, but we have had weeks in the past where the wifi keeps dropping.

@bt_uk Blue for 5 mins then goes to orange...it was fine during the night, but due to this I can't stream and it's horrible...and yes I am extremely angry

@virginmedia Sorry Virgin Media. It's not you who I am angry with it's @bt_uk @btsport who I am angry with. I meant to him to cancel BT Sport and sign up for Sky Sports.

@bt_uk That I have been paying over the odds for months for my service and am not able to renew my contract at a rate you are offering to others.

@bt_uk I’m in touch with the resolution team but need you to realise how bad it is. It’s sky sports and bt sports, the power line are not fit for purpose for these channels and I think that should be made clear before buying them!

@bt_uk I’m not on Sky, I’m a bt customer. I’m not able to access Bt player either.

@bt_uk I'm a bit confused at what it's telling me. A search of that order number on my emails doesn't show me anything. I want to cancel my services when the contract finishes.

@bt_uk Repeatedly, and I called again yesterday. Again, fobbed off, again told someone will call or has called when they haven't. Appalling customer service

@TomWatts_09 @btsport ******* Furys prediction was nearly spot on 😂

@barnsfunbus @btsport @sky Your not wrong had nothing but grief and they continued to take my money long after account was cancelled, @sky will soon be offering btsport as part of they’re package so you won’t have to deal with that awful company at all