BT (British Telecom) Outage Report in Heanor and Loscoe, Derbyshire, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor and Loscoe, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Heanor and Loscoe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (61%)
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Wi-fi (14%)
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Phone (11%)
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E-mail (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map Near Heanor and Loscoe, Derbyshire, England
The most recent BT (British Telecom) outage reports came from the following cities: Nottingham, Ilkeston, Mansfield and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Wi-fi | |
| Ilkeston |
Total Blackout | |
| Nottingham |
Wi-fi | |
| Nottingham |
Internet | |
| Mansfield |
Internet | |
| Mansfield |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Heanor and Loscoe, England
Latest outage, problems and issue reports in Heanor and Loscoe and nearby locations:
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b
(@shelbybol) reported
from
Derbyshire, England
@bt_uk Hi, I’d like to cancel an installation engineer visit as the broadband is already up and running due to there already being a phone line - i’ve tried contacting by phone but lines are all busy. Thanks in advance!
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Sweettweets #ScrapSerco #3.5%
(@KavitaOHara) reported
from
Beeston, England
@bt_uk my elderly father’s landline is out of order. He lives alone, is poorly and unable to leave his home. He managed to get an emergency call through on his mobile to the police to tell us
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James Baker
(@james7baker) reported
from
Derbyshire, England
@DebKnibbs @bt_uk I shall certainly be taking my custom elsewhere. I can’t believe how poor the service is.
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk I was supposed to receive a call on 23/24, I was then advised it was scheduled for yesterday. I’ve still not received that call and my complaint has not been dealt with. You continue to excel at poor customer service
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James Baker
(@james7baker) reported
from
Derbyshire, England
If it wasn’t bad enough that @bt_uk cancelled our broadband connection when it should have transferred to them in 15 Dec. Besides telling me there is no way to connect us for Christmas, I now receive an email this morning asking to return the BT equipment. You couldn’t make it up
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk Funnily enough no. I also didn’t receive a call two days ago as promised, to speak to me about my complaint. The service I’ve received has been nothing short of very poor. I still have no telephone line or broadband, cut off by BT and openreach on 23 Dec
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Martin King
(@MartinK1ng) reported
from
Derbyshire, England
I don’t understand how @bt_uk can keep customers on hold for over 2 hours. (Still on hold!) be passed off by 3 different team members. No ownership at all and when I believed it was being owned it was a sales pitch when my complaint wasn’t resolved. Shocking service
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Gav
(@Gav1981) reported
from
Derbyshire, England
@bt_uk A car has crashed into the service box on Smalley Drive in Derby... I’m hoping to his is in hand and will be fixed ASAP?
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Simon Ferrar
(@simon_ferrar) reported
from
Derbyshire, England
so by email is down and has been for at least 45 minutes - nothing on BT twitter or website. Lots of people asking the same question. Any response @bt_uk
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Darren
(@DistantEcho67) reported
from
West Bridgford, England
Anyone know how I cancel my @btsport subscription? Calls not answered, chat is too busy, can’t cancel on line. Any ideas??
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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James Baker
(@james7baker) reported
from
Derbyshire, England
Awful service from @bt_uk broadband supposed to transfer 15 Dec. Didn’t. Today broadband and phone dead. Apparently no way of connecting before Christmas. Once it goes live again, I will be changing to a better provider as soon as possible.
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chris holmes
(@chrish11072) reported
from
Matlock, England
@btbusinesscare where do I make a complaint to? Your website is useless!! ( that’s not my complaint)
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk At this rate I’ll be doing the same. Problem is they have cut me off so I have absolutely no phone line or broadband until they do something about it
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OfficeTeam John
(@zf0745johnnyh) reported
from
Kimberley, England
Anyone else cancelled their @btsport account and had the service switched off ASAP and still charged for the 30 day notice period? Suggest you check, got a few quid back as a gesture of goodwill!
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk what time are you open today? I was expecting a call this morning to sort out my broadband issues which are due to your incompetence. As yet I’ve heard nothing
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James Baker
(@james7baker) reported
from
Derbyshire, England
If you’re considering using @bt_uk for phone and broadband, I would advise you don’t bother. Should have been connected on 15 Dec, I’m now told that I won’t have a connection until 6 Jan. I’ve never received such poor service and they don’t even seem to care
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James Baker
(@james7baker) reported
from
Derbyshire, England
@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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Craig Hammerton
(@CraigHammerton) reported
from
South Normanton, England
@bt_uk shocking service BT been trying to resolve an ongoing WiFi issue (3 years now).... only to be cut off after another 1.5 hours on the phone
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James Baker
(@james7baker) reported
from
Derbyshire, England
@bt_uk don’t connect us on 15 Dec. Disconnect the line on 23 Dec. Told I will receive a call on 23/24 to talk about my complaint. Now told we’ll be connected 6 Jan. Also told I’ll not now receive a call until 29 Dec. Such incompetence and disregard for paying customers
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Rod McKie
(@rodmckie) reported
@bt_uk I won't go into it here, but I took on BT for a relative and I'm stuck for the remainder of 2 years with a service that is wholly unsuitable for her. Been complaining for about 9 months and told BT I won't discuss by phone because of my throat cancer.
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Johnny Duncan
(@JohnnyDuncan) reported
@bt_uk I don’t even get a stable connection in the room that contains the router!! - I’ve been a loyal BT customer for over 30 years, asked for some new equipment when I last renewed (currently have a 2 box old system) never turned up. I’m moving to another provider asap.
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Siroos Bavarsagh
(@SBavarsagh) reported
@bt_uk Customer service at Hyperoptic is second to none
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Rachel Richardson
(@R_plus_R) reported
@bt_uk. I called to cancel my premium email account, none of the three people I spoke to knew how. One suggested I cancel my direct debit. I did this and all that happens now is pursuit for payment. Can someone please contact me with constructive advice on how to close my account
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Zach 🕗
(@Zxchyyy) reported
@CorinnaKopf @bt_uk why is my internet not working????
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Rod McKie
(@rodmckie) reported
@bt_uk Hopeless customer service. You've made it impossible to complain except by toing and froing on your website, and then you ignore the complaints. Bloody awful.
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Stuart Green
(@stuartgreen747) reported
@bt_uk Just been told by one of your engineers that BT considers up to 5 failures of service per day to be acceptable. This is not the service that was sold to me. #btbroadband
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Faye MacLeod
(@Fayemac11) reported
@bt_uk Apparently we now need to start a new repair request, despite being told by the engineer that they would need to come back to finish the repair (before we realised a second line was then down too) #CustomerService
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abigail
(@abigailbethx) reported
@bt_uk My broadband activation date was yesterday but it’s still not working
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Main Man Mart
(@Glorious_Gooner) reported
@bt_uk is there a broadband problem in the Dagenham RM10 area? Woke up this morning to find my router flashing a pink light?