BT (British Telecom) Outage in Coalville, Leicestershire, England

@btbusinesscare Wish I could. Unfortunately it won’t recognise our BT Business Account No. Cloud Voice has been down since March 20th and it’s impossible to get through on the phone.

@bt_uk If I’m honest, I would rather you terminate my contract now, so I can look at alternative providers which actually work!

@bt_uk ....before they need replacing, but wouldn’t offer a replacement router. Worst customer service I have ever experienced.

@bt_uk It’s been dropping out intermittently for some time, your delightful customer advisors told me there was no issues with service despite me having no service. Refused an engineer visit, and also told me the routers are only designed to last 18-24 months...

@f1broadcasting @FIAFormulaE @Eurosport_UK @BBCSport @btsport @QuestTV BT sport better get their shit together and comfirn a deal. I have a Eurosport sub with my BT Sport sub but I really enjoyed it on bt last year.

Hoping @bt_uk dont let me down tomorrow 🤔

@bt_uk Tomorrow between 1pm-6pm. I even tried leaving a txt for Engineer yesterday asking him to update his report as told BT couldn't contact him. If he hadn't advised me of my service speed how would i have known !

@bt_uk Fuming.. slow broadband, paying for service I will never get. Have to take yet another day off work so Engineer can come & check line speed as yesterday's engineer not recorded speed on job log. I was offered a free upgrade then apologied 2 mins later as it's not free !!!!

@bt_uk Well they weren't and now we have to cancel our plans tomorrow..

@bt_uk last night an agent just happened to run a check on the line to find there’s a fault on that now...BT you are risking my health and safety now and it’s one mistake after another, worst thing is being promised a call back verbally and via text to be left hanging...AGAIN!!!

@bt_uk so my services were supposed to be connected to my new property on the 1st July and since then I’ve been massively let down, need my services as I live alone and am disabled, back end team and case manager assure me would be on by today at the latest....cont

@bt_uk why do you have to call customer services when my 18 month contract is coming to an end and I do not wish to review it.

Awaiting new TV hub from @BTCare but now there’s a delay thanks to @parcelforce. Promised a service which neither has delivered on, or taking responsibility for. We have been without services since Saturday. Don’t make promises you can’t keep and don’t blame the Christmas period!

@btsport @Tyson_Fury I would rather shit in my hands and clap

@BTCare The speed test to hub was ok, it was hub to device that was around 4, all the devices in the house are really slow

@btsport if you're gonna show the champions league at least show it properly, loading screen freezing on most of your games on the match choice, really shoddy service #SortItOut

Not even transferred properly and already had the worst service from @bt_uk @BTCare

@BTCare I am already in a queue on my mobile, I think it’s time to move to @SkyUK... been a loyal customer for years but the simple customer retaintion from yourself is terrible.

@BTCare Nope no issues, my line is is plugged in to the main socket and my phone can make and receive calls. I would normally call your contact centre but the absolute shocking customer service I have had in the past, I would rather not.

@BTCare am I meant to believe that it’s a conisedence that I rang up to complain about the price of broadband and now it doesn’t freaking work? Been out for a hour?!? Absolutely terrible. Someone needs to call me back right now!!

@BTCare hey. I was trying to pay my bill last night and the payment kept declining. Rung my bank and the problem is your end. Any help.

@SteveFranklin3 @btsport This is so awful , I honestly thought must freeze my BT sport not realising I couldn’t ... I’m self employed so this needs to be done ASAP .

@btsport why won't you let people suspend their accounts you horrible bastards. And answer your ******* phones. People on for hold over 7 hours and still you don't pick up. Bastards

Was meant to have internet by now.... engineer couldn't come in house but said he would get me connected via outside but I never saw him its nearly been a week now sort it out @bt_uk

@MarcAllera @bt_uk @EE @plusnethelp My elderly and frail mum can’t navigate Plusnet electronic contact methods and desperately needs a phone number to sort out a billing problem. Please get someone to DM me.

Hi @btsport I have been trying for days to contact you to pause my monthly payment. Hours on phone but no success.Please contact me or I will have to cancel my Direct Debit. NOT HAPPY

@Thecrochunter7 @D00DIE @SkySports @btsport They're letting you cancel it until live sport is back and will restart payments when it starts again, maybe worth you bluffing and saying you're not happy with the service as a whole and cancelling, might get a better deal when it's back to normal 👍

@btsport Must be tough being a sports broadcaster when there is no sport to show. I have a solution and that is closing down for a short period.

@btsportwwe @btsport please fix your goddamn website!

I can't cope with this shit service from @bt_uk for much longer

@DavidLammy Stop talking shit the #Windrush have OAP in D old country, not all have iPhone like U&I D #BT #Virgin need cut their prices, no football same prices! Start thinking instead of repeating the same garbage day after day! @btsport @HackneyAbbott