BT (British Telecom) Outage in Leicester, England

@btbusinesscare Wish I could. Unfortunately it won’t recognise our BT Business Account No. Cloud Voice has been down since March 20th and it’s impossible to get through on the phone.

It’s been really good that @btsport have shown all the Premier League games today, but it’s been let down by some of the games not having presenters at grounds, no pre match build up, no half time/post match analysis.

@bt_uk @ofcom @MartinSLewis why has no one bothered to call me to fix my BB issues. BT cut my BB off and left with with a landline , I have now called 28 times no one after 5 days has bothered to contact me back to find a solution. No service so I have sent an email to BT CEO !!!

@bt_uk If I’m honest, I would rather you terminate my contract now, so I can look at alternative providers which actually work!

@bt_uk ....before they need replacing, but wouldn’t offer a replacement router. Worst customer service I have ever experienced.

@bt_uk It’s been dropping out intermittently for some time, your delightful customer advisors told me there was no issues with service despite me having no service. Refused an engineer visit, and also told me the routers are only designed to last 18-24 months...

1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.

@bt_uk Well they weren't and now we have to cancel our plans tomorrow..

@bt_uk Im trying with the 5ghz disabled completely at the moment. Seems a popular fix

@bt_uk Morning. The speeds are generally ok but really slow at the moment. Connection drops at random.

@bt_uk I suppose that's one way to pass the nick on to some other poor call centre operative.

@bt_uk last night an agent just happened to run a check on the line to find there’s a fault on that now...BT you are risking my health and safety now and it’s one mistake after another, worst thing is being promised a call back verbally and via text to be left hanging...AGAIN!!!

@bt_uk so my services were supposed to be connected to my new property on the 1st July and since then I’ve been massively let down, need my services as I live alone and am disabled, back end team and case manager assure me would be on by today at the latest....cont

More staggering incompetence from BT Mobile then. Passing the buck instead of dealing with an issue caused by themselves @BTCare Had enough now

Awaiting new TV hub from @BTCare but now there’s a delay thanks to @parcelforce. Promised a service which neither has delivered on, or taking responsibility for. We have been without services since Saturday. Don’t make promises you can’t keep and don’t blame the Christmas period!

@LevingeJulie the good news from @BTCare 1 you do not have to pay for the next 40 months bad news from @BTCare 2 we have screwed you for christmas

@Tomfairbank97 @mrjakehumphrey @btsport Love to win something it would be stupid to say anything else. But I'll take the small wins like stuffing you lot and hope for better things 👍

@btsport let us ******* hear the post fight interviews. How can I watch a man bleed like a pig but all of the sudden I can’t hear the word “****”

@SkyHelpTeam I am currently on the phone to Sky right now to find out if it’s properly registered again and if so, Sky and @BTCare need to sort this out, as to why I’m not getting the service I’m requiring

i'm done with having the worst internet in the community. Streaming has been like a dream for me but it will never happen. i legit die bc of my ping soo often and i can't do anything about it. @bt_uk can u please add the fibre cables in my area i will pay double no bait

@bt_uk Right... so you’ll just carry on taking my current monthly bill of £66 for the next 3 months... my Facebook is plastered with ads for super fast broadband for half that price! Are you going to reduce my bill? I could’ve gone with someone else if I’d known it would be this bad!

@bt_uk i have just recieved this years phone book and noticed that your still printing my phone number under my mums name. The account was been transferred to me in 2009 when she died how do we go about rectify this 11 year old issue?

So annoyed ordered a new iPhone from @bt_uk on Thursday which wasn’t delivered, have rang @bt_uk twice and sent a complaint but haven’t had any reply, rubbish customer service!

@bt_uk can you explain why I’ve now been without internet for nearly 9 hours with no warning or any way to contact? What doesn’t help is my mobile network is also down!!!

Wow. A company like @BTCare still think it's appropriate to make you call to cancel a service initiated entirely online. Shall I chisel it into slate and strap it to a pigeon holding some semaphore flags too?

@bt_uk wtf are you doing you retarded pricks

@bt_uk ok cool thanks, no call back, no tweet, no idea when I’ll get my substitute internet and my original order looking at a month delay. Spending more of my own money for data on a router from another company that I’ve never been with before (thanks @EE,mini router doing good)

@Stewchat @amongthehills60 @bt_uk Agreed! We have tried to fix it with a SIM that connects to all networks but even still some areas have no connection to any network.

@bt_uk Actually, still need help. Had a line fault that an engineer allegedly fixed on Friday. Problem still there, another engineer due out today and didn’t show. No communication from BT to say what’s happening. Been an absolute fiasco getting it sorted from the start.