BT (British Telecom) Outage in Leicester, England

@bt_uk If I’m honest, I would rather you terminate my contract now, so I can look at alternative providers which actually work!

@bt_uk ....before they need replacing, but wouldn’t offer a replacement router. Worst customer service I have ever experienced.

@bt_uk It’s been dropping out intermittently for some time, your delightful customer advisors told me there was no issues with service despite me having no service. Refused an engineer visit, and also told me the routers are only designed to last 18-24 months...

1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.

@bt_uk Well they weren't and now we have to cancel our plans tomorrow..

@bt_uk Im trying with the 5ghz disabled completely at the moment. Seems a popular fix

@bt_uk Morning. The speeds are generally ok but really slow at the moment. Connection drops at random.

@bt_uk I suppose that's one way to pass the nick on to some other poor call centre operative.

@bt_uk last night an agent just happened to run a check on the line to find there’s a fault on that now...BT you are risking my health and safety now and it’s one mistake after another, worst thing is being promised a call back verbally and via text to be left hanging...AGAIN!!!

@bt_uk so my services were supposed to be connected to my new property on the 1st July and since then I’ve been massively let down, need my services as I live alone and am disabled, back end team and case manager assure me would be on by today at the latest....cont

More staggering incompetence from BT Mobile then. Passing the buck instead of dealing with an issue caused by themselves @BTCare Had enough now

Awaiting new TV hub from @BTCare but now there’s a delay thanks to @parcelforce. Promised a service which neither has delivered on, or taking responsibility for. We have been without services since Saturday. Don’t make promises you can’t keep and don’t blame the Christmas period!

@LevingeJulie the good news from @BTCare 1 you do not have to pay for the next 40 months bad news from @BTCare 2 we have screwed you for christmas

@Tomfairbank97 @mrjakehumphrey @btsport Love to win something it would be stupid to say anything else. But I'll take the small wins like stuffing you lot and hope for better things 👍

@btsport let us ******* hear the post fight interviews. How can I watch a man bleed like a pig but all of the sudden I can’t hear the word “****”

@SkyHelpTeam I am currently on the phone to Sky right now to find out if it’s properly registered again and if so, Sky and @BTCare need to sort this out, as to why I’m not getting the service I’m requiring

@bt_uk Residential Chris, I have been chasing a resolution for months only to be continually fobbed off or completely ignored. Impossible to call (Black)Hawk as customer service reps do not exist.

@bt_uk I just had a telephone call from some claiming to be from BT saying my internet service will be terminated for 28 days due to it not being secure. I don’t have BT broadband or any other BT service. Please can you confirm this to be a scam call or not. Thankyou 😁

@amarmajidphotos @virginmedia @PlayAvengers Move to @bt_uk @amarmajidphotos you will defo get better customer service and they can arrange call back in such serious cases

@BTCare both my phone lines up and down like yoyos

@bt_uk They were fixing your land assets, installing a new line for YOUR new customer, so we’re doing your work. Also you are both owned by BT Group plc. You can all talk to each other so tell them this.

@bt_uk As soon as I type this it's back down again

@btbusinesscare They have but I am not sure if anything is actually going to be done about it. I said on the phone, this isn't a therapy session. I don't just need to get it off my chest and be 'understood,' I want to see a resolution and a recognition of the hassle it has caused.

@bt_uk Yes. Seems to be back up now but it's been intermittent since 12pm. Same issue as reported as other users on downdetector

@bt_uk people, avoid at all costs. Crap provider!!

@bt_uk due to have an engineer visit yesterday 2pm-4pm. #noshow with no further comms to advise why or re-book a time. Still the BT broadband issues persist, now 1 day off work down and countless issues unresolved - #customercomplaint