BT (British Telecom) outages and service status in Walton-on-Thames, England

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Walton-on-Thames, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, Brentford, Chertsey, Hounslow, Wandsworth, Greenford, Epsom, Feltham, Ealing, Woking, Morden, Kingston upon Thames, Windsor, Carshalton, and Leatherhead.

City	Problem Type	Report Time
Hammersmith	Internet	24 hours ago
Hammersmith	Internet	2 days ago
Brentford	Wi-fi	3 days ago
Hammersmith	E-mail	3 days ago
Hammersmith	E-mail	4 days ago
Chertsey	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

• 
  Edward berry (@eddibfit87) reported 25 seconds ago from Hammersmith, England

  @bt_uk Paula I have tried everything , I have just been waiting on your phone line for help for 35mine then got cut off. I am desperate for help I will try calling again in a bit. Can you help me thank you

• 
  Alex Munro (@ADMunro) reported 6 minutes ago from Esher, England

  @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

• 
  Jessica Andrews (@Jess_L_Andrews) reported 6 minutes ago from Merton, England

  @bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

• 
  Shermin A Ali (@SherminAaliYoga) reported 16 minutes ago from Merton, England

  @bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!

• 
  Sukh Thind (@SUKHTHIND) reported 17 minutes ago from Hounslow, England

  @bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.

• 
  Phelan Hill MBE (@PhelanHill) reported 18 minutes ago from Wandsworth, England

  Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!

• 
  Milly Kenny-Ryder (@millykr) reported 20 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Niamh Wimperis (@WimperisDesigns) reported 21 minutes ago from Hammersmith, England

  @bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

• 
  Sandro Rosa (@SMarxx4) reported 22 minutes ago from Epsom and Ewell District, England

  @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

• 
  Steven Chapman (@DrStevenChapman) reported 23 minutes ago from Kingston upon Thames, England

  @bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund

• 
  Temporary Prime Minister (@IllegalDThe5th) reported 38 minutes ago from Ealing, England

  @cange30 @btsport @NHLTVSupport This is bad. The first period was a good indicator

• 
  Susan Pym (@susan_pym) reported 41 minutes ago from Brentford, England

  To @bt_uk - I received a ‘Final Warning’ today. How many times do you need to be told that YOU haven’t sent the bag? “Hello, BT here. A final reminder to return your kit to avoid a charge. It's owned by BT and was loaned as part of your service to us.” @BTCare

• 
  JorG (@spanishgeo) reported 44 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  victor martinez (@CoreblimeyVic) reported 46 minutes ago from Esher, England

  @bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .

• 
  Bridgette Parlma (@Bparlma) reported 47 minutes ago from Hammersmith, England

  Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

• 
  Allen_lovemymind (@EpsomMental) reported 48 minutes ago from Epsom and Ewell District, England

  @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

• 
  coolio (@coolhati) reported 48 minutes ago from Kingston upon Thames, England

  @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

• 
  Jon (@R0LLSY) reported 53 minutes ago from Epsom and Ewell District, England

  @bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc

• 
  Pam (@Winemonday) reported 56 minutes ago from Richmond, England

  @bt_uk 5 weeks to wait for WiFi to then be told I need an engineer ! I am exasperated at the awful service I’ve received just for doing a home move. If it wasn’t for a £190 get out fee I would leave.

• 
  Sonja McLaughlan (@Sonjamclaughlan) reported 57 minutes ago from Richmond, England

  @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simboman 🇬🇧 🇺🇦 (@simboman) reported 4 minutes ago

  @IQuitMuskspace @bt_uk I dont know why @Ofcom allow them to repeatedly get away with such bad service. I hope you get sorted soon.

• 
  alunvaughan (@alunvaughan) reported 17 minutes ago

  @bt_uk Hi is webmail down please? Unable to log in via browser or app for a few hours, keep getting “ something went wrong at our end”

• 
  🐧 Me Might be Animal! 🐧 (@me_not_animal) reported 17 minutes ago

  @bt_uk Customer without a working phone line due to the upgrade to digital voice!

• 
  George Somerville (@geosomerville) reported 20 minutes ago

  Dear @bt_uk - for 6 weeks I have had a wholly unreliable WiFi signal. So far I have had 2 engineers to the house & 2 to the outside set up. I am using the chat function again to speak with one of your colleagues for what is now the 8th or 9th time. There is no consistency, I have to relay the problem each time & each time they have another trick to try. I am getting nowhere with fixing the problem & just going around in circles. Please can I speak to someone who can help!!!!! PLEASE!

• 
  Gary (@petrolheadtoo) reported 20 minutes ago

  @bt_uk My BT broadband was down from last Wednesday until about 4pm yesterday. Now that it is working again i looked about messaging them to complain and ask how they will compensate me. Has anyone had any success or a helpful answer from a stupid bot. Me thinks its switch time

• 
  Kevin Fowler (@KevinF1311) reported 22 minutes ago

  So I’ve had a BT landline since 1986 and broadband since 2002, but my renewal cost for broadband 900 Mb was £78.99 but after conversation £60.99, although a new customer can get it for £38.99. Ever felt like you are being ripped off.Awful customer service @bt_uk

• 
  Berni (@BikerBerni) reported 24 minutes ago

  @HooverMouse @bt_uk I spent nearly 2 hours on the 'phone being passed,after a long wait, to one person after another, only to be told there was no problem! Been going on for days.

• 
  GM Mark Howitt (@MarkHowitt) reported 25 minutes ago

  Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  Chris (Christina) (@GalanthusA) reported 25 minutes ago

  @MeinirT @bt_uk BT are a disgrace recently. They should issue refunds to customers for the time spent without email service.

• 
  Tom Tolkien (@tomtolkien) reported 28 minutes ago

  @bt_uk you’ve emailed me three times now over the past three months with a digital voice activation date, and each time it never happened. Your chat help times out after 20 minutes and your call centre doesn’t pick up. Do you have an email address or postal address so I can contact you?