BT (British Telecom)

BT (British Telecom) Outage Report in Walton-on-Thames, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Walton-on-Thames, Surrey, England 01/23/2026 05:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Fulham, Paddington, Southall, Hounslow, Woking, Camden Town, Hampstead, Wandsworth, Tadworth, Uxbridge, Wembley, Hammersmith, Reigate and Guildford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomFulham Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • vik_seth21 Vik Seth (@vik_seth21) reported from Hillingdon, England

    Shocking from @bt_uk to hike their sports pack prices whilst 3 months into an 18 month contract. Their customer service is shocking as well. People refusing to speak to me about the issue and others transferring me mid sentence #wouldnotrecommend #poorshow #customerservicefail

  • mwarn73 Martin Warner (@mwarn73) reported from Paddington, England

    48 minutes to not be able to solve a problem. I know I’m not the only one that has this challenge with @bt_uk it is baffling how hard they make customer service... #antiquatedsystems #bt

  • ricmann1977 Ric Mann (@ricmann1977) reported from Camden Town, England

    @moodybastardo @alexhoweng @btsport Bit rude.

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

  • sjr66qpr Robbo (@sjr66qpr) reported from Richmond, England

    @SamMcCartney @bt_uk It's like the calls you get telling you you've been in an accident I say to them oh thank god you've called I'm just about to go down for my operation

  • PaintSewGlueChe Diana (@PaintSewGlueChe) reported from Wandsworth, England

    @bt_uk my broadband has been down for nearly 2 days with not a single update on status. When I try to check the site for my phone number, the system crashes me out. Very frustrating.

  • _Oak01 Oak 🌳 (@_Oak01) reported from Paddington, England

    @bt_uk The internet is down, not the whole internet mind you, just my connection to it. I suspect the SKYFIRE to be involved.

  • RobLondon R Barker (@RobLondon) reported from Wandsworth, England

    @bt_uk Thx but still no real info. All day now and no indication of when the ‘issue’ will be sorted.

  • mwarn73 Martin Warner (@mwarn73) reported from Paddington, England

    @bt_uk Thanks for reaching out Jordan, but to be honest, after 196 mins on the phone across 2 calls, I’m kind of done. BT is always super busy, it never changes, but they have assured me now that it will be fixed by midnight... which they assured me yesterday too... 🙄

  • crazyaimz4 Amy Withnall (@crazyaimz4) reported from Richmond, England

    @bt_uk Hi Jordan, yes I input my email and password and it keeps saying incorrect details but they work when I sign in on my browser.

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Camden Town, England

    @OpenreachHelp Yes, I had, but @BTCare told me to reach out to you. @BTCare what info do you need to resolve this before I lodge a complaint with @ICOnews regarding this because the STOP reply clearly hasn’t worked.

  • mishmash100 Michelle Casey (@mishmash100) reported from Wandsworth, England

    @bt_uk called to discuss my overpriced broadband deal and poor connectivity on Thursday. Spoke to Jake who promised me a call back at 11am on Friday. 4 days later.. Nothing

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @bt_uk so for the second time in 3 week we have no land line. Unable to talk to some one as first cut off and now just ringing . How long is it going to take to fix it this time and how long until it happens again. It's totally your fault and you have hung up again 3 times

  • RobLondon R Barker (@RobLondon) reported from Wandsworth, England

    Hey @bt_uk when are you going to get the country-wide broadband problem sorted. Your phone line provides zero info.

  • mwarn73 Martin Warner (@mwarn73) reported from Paddington, England

    I really dislike @bt_uk it has to be one of the worst customer service experiences out there. It takes so long to just get your call answered. The classic case of a company that’s so big, no one knows what they’re doing 😔

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

  • physiorichmond Michelle Cuthbert (@physiorichmond) reported from Richmond, England

    @bt_uk hi WiFi been a bit rubbish and slow last couple of weeks now down. Please help

  • RAAdams96 RAdams (@RAAdams96) reported from Epsom and Ewell District, England

    @SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Camden Town, England

    @OpenreachHelp Yes, I had, but @bt_uk told me to reach out to you. @bt_uk what info do you need to resolve this before I lodge a complaint with @ICO

  • willperryTV Will Perry (@willperryTV) reported from Ealing, England

    None of the Ultimate Boxxers have let us down yet. Guarantee this is going to go off as well! #ultimateboxxer @btsport @boxnationtv

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • NHSAnalyst1 NHS_Analyst (@NHSAnalyst1) reported

    @bt_uk hi my wifi disc has randomly stopped working. I’ve tried reconnecting using an Ethernet cable, doing a factory reset and then connecting as soon as I take out the cable it keeps flashing red. Can you help please?

  • Gerry_McGregor Gerry McGregor 💙 (@Gerry_McGregor) reported

    @bt_uk I think that has fixed the problem. Thanks

  • Heatherbishbash Heather Bishop (@Heatherbishbash) reported

    @bt_uk Our wifi has been down since yesterday in SE23. Notifications are telling us it will be back up by the 16th. Six days isn’t good enough when we’re WFH. When will this be sorted please?

  • brokenotbeat ᴄᴏʟᴇᴍᴀɴ (@brokenotbeat) reported

    @bt_uk you are a bunch of useless *****. You make promises that yo never deliver (20mbps, BT/EE mobile) . Nothing delivers. You total lying *****.

  • Ziimzey Lewis Coleman (@Ziimzey) reported

    Do love it when @bt_uk leave u without interent for 2 weeks then on the day they are ment to fix the simplest problem they say its gonna be another week minimum, ive played a ******* season on 4g 🤡🤡

  • warrenwoodhouse Warren Woodhouse #warrenwoodhouse 🇬🇧 | save 🇺🇦 (@warrenwoodhouse) reported

    @bt_uk I need help with my bt smart hub. When I go to use the admin panel on the web page, it says that the pwrd is incorrect. It’s the same one found on the router which I typed out carefully. I think my router needs to be replaced.

  • chapaticafe Chapati Cafe (@chapaticafe) reported

    @btbusinesscare help, your support people are saying we need to make do with 800kb upload speed on your premium business service. POS systems struggle at this rate. Can u send help , quick …..

  • ihalliwell Iain Halliwell 💙 (@ihalliwell) reported

    @bt_uk Just wanted to be treated the same as a new customer , which I thought you had to do, only deals on offer to me are £65 , where as new customers are able to get new deals around the £39 mark.

  • IAreGambit Miguel 🤘🏻 (@IAreGambit) reported

    I’m fed up with your **** internet @bt_uk always getting disconnected ******* sort it out!

  • f0resttemple Drew (@f0resttemple) reported

    @Ofcom @bt_uk @OpenreachHelp Thank you. Can I do this whilst the complaint is open? Over 2 weeks after my line was slammed and in no further forward with a resolution...