BT (British Telecom)

BT (British Telecom) Outage Report in Walton-on-Thames, Surrey, England

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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Walton-on-Thames, Surrey, England 02/04/2026 23:05

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Paddington, Uxbridge, London, Hounslow, Epsom, Wandsworth, Feltham, Chertsey, Slough, Northolt, Greater London, Hampstead, Camden Town, Lightwater and Wembley.

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City Problem Type Report Time
United KingdomPaddington Wi-fi
United KingdomUxbridge Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomHounslow Internet
United KingdomLondon Wi-fi

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • SabineDreibe Sabīne (@SabineDreibe) reported from Paddington, England

    @bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • VixThatRuns Vix (@VixThatRuns) reported from Redhill, England

    @BrydonN2 @bt_uk Wow thats poor

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Buendner08 🇨🇭🏳️‍🌈 Bündner 🏳️‍🌈🇨🇭 (@Buendner08) reported

    @crazeygrazy @bt_uk Yes you are, I certainly hate the lying fat ****

  • LePhantomDennis Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported

    @bt_uk Why will it take until Friday to fix it? I'm working from home and it's a huge problem not having a solid connection.

  • Brexitmeanz Lockdown meanz Lockdown #KBF (@Brexitmeanz) reported

    @bt_uk Fix your phone wires and stop posing, bozos

  • D16584667 David (@D16584667) reported

    @bt_uk Cut this virtue signalling garbage and do the job you charge people for

  • ktaylorreflex Kari Imeland Taylor (@ktaylorreflex) reported

    @bt_uk First appointment 10/6 phone line not sorted. Supposed to come today to sort it, didn’t turn up. Now being told that first available appointment 28/6. I think that is an unreasonable amount of time to wait, but no one seems to be able to help me when I call.

  • EstelleHitchon Estelle Hitchon (@EstelleHitchon) reported

    Ok @bt_uk. So why if I pay a packet for FTTP am I still getting "video paused poor connection" and "unstable internet" messages? You've altered the frequency more than once but all that does is bugger up my wifi discs. No such problem with @Plusnet superfast and it's 1/4 of the £

  • Dairyboy_Jed Kingjed (@Dairyboy_Jed) reported

    @bt_uk had your FTTP for 12 months 900 service never had a speed over 450, the downloads on devices like PlayStation 5 etc all down load to what speed tests are telling me. Averaging 150mb - don’t care what’s to my router, your router doesn’t work with your own Speeds, shocking.

  • RealCarlCoombes Carl Brian Coombes (@RealCarlCoombes) reported

    @bt_uk bt customer support are liars

  • RealCarlCoombes Carl Brian Coombes (@RealCarlCoombes) reported

    @bt_uk nothing but trouble

  • Dairyboy_Jed Kingjed (@Dairyboy_Jed) reported

    Is this worth £1000 a year, I need the ombudsman’s details to raise a dispute, not just me having the same issues and apparently your home hub doesn’t work with the service, please rectify. @bt_uk