Is BT (British Telecom) having an outage in Walton-on-Thames, Surrey, England?

@BTCare You didn’t really give us a better option tbh your customer service is appalling

@BTCare Of course! Too many hours spent talking and wasted. Decided to cancel & going with another provider #fedup #badcustomerservice

@BTCare Internet poor last day or two. Even worse this hour. Phone call from Open Reach asking to connect computer to communicate. Dodgy?

@BTCare Hi, please can I ask why your colleagues at BT Openreach are CONTINUALLY telephoning my Grandmother about selling her internet broadband?? She’s 94 and doesn’t need the internet. When I explained this AGAIN on the phone earlier, you hung up on me. Unbelievably rude.

@BTCare We are existing customers and it’s the home moving service. We where told that the systems had cancelled our installation appointment. When calling to find out why and when our BT will be installed none of the agents were able to answer. My partner has spent hours on the phone.

I don’t normally complain on here but @bt_uk @BTCare are by far the worst service my partner and I have ever experienced. I cannot explain how bad it has been and we still haven’t got our internet and BT Tv installed! #SoAngry #BT

@BTCare hands down the worst Internet provider known to man.

@BTCare I'm out. Please cancel my contract. This is no longer acceptable

@BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

@BTCare Every day it goes down

@BTCare I had an appointment booked for an engineer to come and install my BT hub. They haven’t shown up and i’ve not had any update at all. Please can you help with this?

@BTCare no signal in the KT6 area, any known problems?

@BTCare I advise them that they are criminals and that I will report them. They laugh down the phone.

@BTCare @WeAreOpenreach Or you could deal with my complaint as the van was decked out in @bt_uk @btcare branding.

Not sure what’s worse, @mrdavidhaye fights on @davechannel or this load of shit on @btsport #FuryVseferi

@btsport so your app out will you fuck sake!

@BTCare No, it was only yesterday that my other half took a day off work for nothing. We're not sure it's worth chasing up anymore. We even received a bill for a month when we had no service! It's taken 5 months to get nowhere. @indyflower has names/dates etc if you want more info.

@bt_uk @btcare Utterly woeful service, poor communication (ironically) and trouble distinguishing elbow and buttock. However long you think it should take to sort a simple issue, it's far far longer. If ever. Terrible.

@BTCare It's an @EE broadband issue. Please could you explain to me why @btsportfootball @btsport took the decision to stream this match and the @UEFA @ChampionsLeague final on @youtube rather than showing it on the @btsport showcase channel on @FreeviewTV ?

Wow, one tweet and they turn it around. Exceptional customer service by @BTCare I’m amazed tbh

@BTCare I am trying to report an urgent fault. My 91 year old grandmother is without telephone service. It is vital we can contact her and her care line works. Neither at the moment. Please #help

@BTCare I just signed up to new 18 month contract. Wanted the BT Sport deal for 18 month. Not a NEW customer so cant get it. Not great customer service!!

@BTCare Slow speeds & the WiFi is constantly disconnecting from my phone. Who do I contact to get this fixed because we are currently looking at providers to change to

So let me get this straight @btsport. You've lost the rights to loads of football, lost the rights to NBA, lost the rights to UFC and god knows what else, but you want to increase my bill in September? Why would I continue to pay you for a reduced service with fewer products?

@ashlea10711 @BTCare Try Virgin, if you want shameful customer service.

@BTCare Check my other tweet. Your customer service is shambolic at best.

@BTCare Absolutely nothing is happening that is my issue right now

@BTCare @rich_allen85 Without French Ligue 1, I will cancel my TV subscription!

@BTCare Yes with the promise of delivery tomorrow at the latest at point of order, now told completely out of stock which is shocking and your customer service advisor Holly Pilling in Bolton office couldn’t give a damn.

@oxchris @BTCare you need to get hold of their "family and friends" support team, the secret support team for staff because BT know their support to customers is shocking.

@jamescvd1980 @dondinelli @MTKGlobal @BronzeBomber @Tyson_Fury @btsport @RealCFrampton @paddyb_ireland @Stevenward_ @ChampCummings @SamMaxwell88 @mccullough_marc @sugarseantl @frankwarren_tv @BTSportBoxing This is a rough sport, I get the impression its not for everybody. People are way too sensitive & take "talk" WAY too seriously. Never a need to be so butt hurt over stuff like that.