BT (British Telecom)

BT (British Telecom) Outage Report in Walton-on-Thames, Surrey, England

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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Walton-on-Thames, Surrey, England 12/14/2025 01:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wembley, Walton-on-Thames, Hammersmith, Hampstead, Chertsey, Kingston upon Thames, Paddington, Uxbridge, Perivale, Ealing, Slough, Teddington, Southall and Hounslow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomWembley Phone
United KingdomWalton-on-Thames Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • Sonjamclaughlan Sonja McLaughlan (@Sonjamclaughlan) reported from Richmond, England

    @paullewismoney @MartinSLewis Mum charged by @BTCare for BT tv which she’s never had. Have taken over £700 since 2013. Raised complaint but promised call back hasn’t happened. Have chased but still haven’t heard back. Small claims court to pursue money?

  • 5561CL Cristián [at 🇬🇧] (@5561CL) reported from Brentford, England

    Is internet down @bt_uk at nw10 3qu?

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    @bt_uk have sent you direct message re my failure to connect to WiFi but no news re help from you yet.

  • jimflit James (@jimflit) reported from Wandsworth, England

    @bt_uk I moved house a week ago and my broadband still isn’t up and running. 4 phone calls to the helpdesk (4:30 hrs in total waiting time) and a no show from an engineer. Please HELP.

  • JamieLyons97 Jamie Lyons (@JamieLyons97) reported from Paddington, England

    @bt_uk been on hold for 1.5 hours and no one is answering. Internet has gone down 4 times in two days.. ridiculous

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk I’m running a company and working late to onboard a client.. urm why would there be speed issues at 3am?

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!

  • Macdonald2Sandy Sandy Macdonald (@Macdonald2Sandy) reported from Hounslow, England

    Sat at home between 8.00am & 12.00 for BT engineer. No show no text & I’m a priority customer @bt_uk

  • young_tom88 TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • stevemessenbird Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • DanDempsey93 DDemps. (@DanDempsey93) reported from London, England

    @bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down

  • Deano2301 Deano (@Deano2301) reported from London, England

    @btsport Pushing the Merseyside derby time and time again . Unless you support the teams is anyone else bothered ?

  • Pauljar58453395 Paul (@Pauljar58453395) reported from Hounslow, England

    £14.95 per game. That’s just criminal. We should (none of us will) all cancel our membership for a month to make a stand. 😡🤬 #btsport #skysports #premierleague

  • StrawberrySoc StrawberrySocial (@StrawberrySoc) reported from Paddington, England

    @bt_uk apparently 2 am is an issue for streaming

  • _gary_white_ Gary White (@_gary_white_) reported from Merton, England

    Hi @bt_uk, I had an engineer booked next week to install full fibre, and was told today by email that this would be put back by TWO MONTHS. That’s an awful way to treat customers.

  • OhbPark ParkParadeTrappyOHB (@OhbPark) reported from Brentford, England

    Could some one look at this **** my team 😢@ManUtd @btsport

  • JennyferWoods Jenny Woods (@JennyferWoods) reported from Hammersmith, England

    @BTCare my wifi is down in the whole street. How can I inform you without being on hold forever? Is there an email address?

  • conor_saunders Conor Saunders (@conor_saunders) reported from Wandsworth, England

    After 4 awful months with @TalkTalk delighted to be with @bt_uk , only 4days to solve the issue which TT couldn’t in 4months #talktalk #bt

  • letter_presser Richard Small (@letter_presser) reported from Richmond, England

    @bt_uk hello! Got flashing purple and orange lights despite broadband working fine about 2 hours ago. Any faults in KT1 4AS? Help?

  • chloe_rose812 Chloe Rose (@chloe_rose812) reported from Kensington, England

    @bt_uk The issue isn’t yet sorted, I was told yesterday it should be sorted by 23:59 tonight

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Katy03062668 Katy (@Katy03062668) reported

    @bt_uk 4 weeks with no internet, work from home with son with severe behavioural problems who uses YouTube to relax and focus. A single cable broken but 6 fix dates not delivered on by BT, and giving contradictory and misleading information. Not happy with BT customer service!

  • UK_DC_One Dave (@UK_DC_One) reported

    The problem with watching @WWE live on @btsport is that there are FAR to many adverts. Literally. It's so annoying. They need to go one full match, break, one full match. Repeat sequence, OR, go ad free again. It's almost unwatchable. Luckily I can watch on catch up and skip them

  • sharon42409998 sharon (@sharon42409998) reported

    @bt_uk I’m furious, spent 1 hour on the phone today ,after feeling I’ve been pushed into a package which I wasn’t given the full information. I opened a complaint, within hours I’ve been told the complaint been closed? I’ve had no contact from yourselves to discuss an outcome .

  • CatriRose Rosie (@CatriRose) reported

    @bt_uk That’s fine, except BT told me I had to pay £14/m and that was my only option and were happy for me to cancel my whole contract. It was only when I googled I found out the alternative. Clearly HT happy to rip off unknowing customers

  • trimbone Andrew Trimnell (@trimbone) reported

    @bt_uk This has been reported twice already, not heard from anybody apart from an email stating your complaint has been resolved. Unbelievable. The work standard is a disgrace, with the damage to brickwork, no weather proofing, poor cable rooting, no cable protection.

  • MaxGreenpi1 MaxGreen 👩‍🌾🙋‍♀️ (@MaxGreenpi1) reported

    @1eyeinrumney @bt_uk @BTOpenreach1 Worst company ever…

  • dexdent Dell Red Devil (@dexdent) reported

    @chris_sutton73 Going to get in trouble with @btsport with your anti Man Utd comments.

  • matjames9 Mat james (@matjames9) reported

    Love paying a **** load of money for @btsport to get to watch it in 240p. Incredible.

  • Becky_Ives_ Becky Ives (@Becky_Ives_) reported

    @MikeKeegan_DM It’ll be on the @btsport app, which you can watch on your data (not internet!) or the @TheVanaramaNL have started a streaming service which is in play today! There’s options!! Goodluck!

  • TheBlackSmudge Otherwise, Squid Incoming... (@TheBlackSmudge) reported

    @bt_uk these companies don't respect you, they certainly think you're an idiot, in fact they probably hate you. the longer you stay out of their contracts the better.