BT (British Telecom) Outage in Walton-on-Thames, Surrey, England

My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!

@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish

@bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?

@btbusinesscare been asked to dm you with my account number, regarding an issue- please help

@EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

@bt_uk I am livid. Absolutely Livid with your service right now

Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare

@bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor

Why is my broadband not working in West London @bt_uk?

IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

@bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

@bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

@btsport it’s come to a point we’re it is becoming to expensive to watch Bt sport for me , and time to cancel my Bt sport football , it’s a shame really, how people afford it , is beyond me.

@btsport what's happened to the commentary volume all I can hear is the make believe fan chants. Is this a technical issue

@btsport why do they show VAR in slow motion. The game isn't played that way. Then it always looks worse.

@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!

Thank you @bt_uk for having one of the worst internet services ever - I am trying to work from home and I am not even getting 1mbps download right now on ethernet cable. Now I won't get paid.

Hi @bt_uk, my internet has been off since Monday, you said an engineer was going to visit - they didn't. I've lodged a complaint and you said you'd ring me (twice now) - you haven't. We've had 2 engineers out this year and we're on our 2nd hub - not really good enough is it?

@bt_uk That’s not going to help me use the internet all weekend and for us to work from home on Monday, with all due respect.

@bt_uk The only thing I hate is this awful take on a game of football. Didn't see this during the rugby. Why's that?

Thanks @bt_uk for getting us to switch over to you from @SkyHelpTeam only to not switch over our WiFi on the correct date. Means we’re left the entire weekend without WiFi AND can’t work from home on Monday until you ‘try’ to fix it again. So much for a better offering.

Catastrophic failure of @bt_uk again. No internet for 9 days, how can a business run like this? I have emailed #philipjansen but clearly @bt_uk don't value their customers at all. I have lost money from my business, but luckily the daily £8 compensation will help. Absolute joke.

@bt_uk What hate, total nonsense. I support the campaign but this is shite

@bt_uk 3 weeks of saying you could connect us at a convenient time after our house move, saying you couldnt, saying you needed to enter my house while we were isolating, then not needing to enter my house a week later, finally connecting my internet. You now disconnect us! WTF!

@bt_uk disappointed again with BT, no service for several hours in Bexleyheath, hub is blue !!!

Hey @Ofcom how is it that @bt_uk are aloud to use this number for their customer service : 08456006156 Charged £3.70 for a 7 min call. I see others charged £20 and £30. Absolute ripoff.