BT (British Telecom)

BT (British Telecom) Outage Report in Walton-on-Thames, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Walton-on-Thames, Surrey, England 01/24/2026 08:10

January 24: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wembley, Hampstead, Ealing, Fulham, Paddington, Southall, Hounslow, Woking, Camden Town, Wandsworth, Tadworth, Uxbridge, Hammersmith and Reigate.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

  • RednWhiteJames GunnersAssemble (@RednWhiteJames) reported from Epsom and Ewell District, England

    @bt_uk I am livid. Absolutely Livid with your service right now

  • millykr Milly Kenny-Ryder (@millykr) reported from Merton, England

    @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

  • JezzaTrev Jeremy Trevathan (@JezzaTrev) reported from Hammersmith, England

    Why is my broadband not working in West London @bt_uk?

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

  • anton_georgiou Cllr Anton Georgiou 🔶 (@anton_georgiou) reported from Brentford, England

    My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @btsport it’s come to a point we’re it is becoming to expensive to watch Bt sport for me , and time to cancel my Bt sport football , it’s a shame really, how people afford it , is beyond me.

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

  • KristinaWallen Kristina Wallen (@KristinaWallen) reported from Richmond, England

    @BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish

  • edwardkellow Edward Kellow (@edwardkellow) reported from Paddington, England

    @bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?

  • JIGGYJAMMER JIGGYJAMMER (@JIGGYJAMMER) reported from Epsom and Ewell District, England

    @daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

  • londonsnewbie Livvy (@londonsnewbie) reported from Hounslow, England

    @btbusinesscare been asked to dm you with my account number, regarding an issue- please help

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

  • Kass1411 Kass (@Kass1411) reported from Paddington, England

    @btsport what's happened to the commentary volume all I can hear is the make believe fan chants. Is this a technical issue

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor

  • simonphipps simon phipps (@simonphipps) reported from Camden Town, England

    Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • 1eyeinrumney Nicholas Rumney (@1eyeinrumney) reported

    @bt_uk @BTSopenreach absolutely shocking service from your split organisation. 4 months for fibre switch over. 4 attempts to get OR with hoist to make connection. Leaves property with internet BB disabled until next engineer can come in 5 days. #shabby #basicservicenotincluded

  • RingsDanceFlies Jon, Esq. 💙 #FBPPR #FBPA #FBPE (@RingsDanceFlies) reported

    @TherionWare @bt_uk Make a formal complaint and at each point they tell you there’s nothing more they can do, escalate it. And keep doing so. To the Chief Exec if need be. It will eventually end up with someone who can fix it. Worked for me.

  • lisa6421 Lisa Morris (@lisa6421) reported

    @bt_uk supposed to be getting super fast broadband at over 425 and we are not getting the service we are paying for

  • calevroyianni Carol Alevroyianni (@calevroyianni) reported

    I signed up for @TalkTalk #fullfibre and I’ve gone from full wifi access over my house to only the kitchen having reliable signal and apparently the answer is pay extra for full house. I can access neighbours @bt_uk and @virginmedia signal but not my own #notgoodenough

  • Alipronoob AxJ (@Alipronoob) reported

    @s0l_uk @WeAreOpenreach @bt_uk Horrible upload

  • RingsDanceFlies Jon, Esq. 💙 #FBPPR #FBPA #FBPE (@RingsDanceFlies) reported

    @lagowski @TherionWare @bt_uk Managing expectations is what they do all the time, by telling you what they’re trying might not work. What’s lost is going the extra mile to meet or exceed customer expectations - it’s now about doing the minimum they can get away with and still be able to charge you.

  • harnam_ Harnam Singh Bimrah (@harnam_) reported

    @virginmedia I have been on the phone with them 6 times. And the last call got cut off. Is there anyone I can speak who is in the UK and can actually resolve ? Otherwise I am off to @bt_uk for a reliable service.

  • BaluRajguru Balu Rajguru (@BaluRajguru) reported

    @bt_uk No reply yet. Emailed them yesterday and again twice today. Also called customer service who could not see any other way to speak to them other than emailing. The complaints team have replied stating they will take up to two days to get back to me

  • BaluRajguru Balu Rajguru (@BaluRajguru) reported

    @bt_uk I’ve already done this twice and have now raised a complaint with BTShop about it.

  • Lou_MumOf3 Louise Lucas (@Lou_MumOf3) reported

    @bt_uk My mobile contract ends tomorrow and I can't cancel it online 😩 I just want it cancelled so you don't carry on charging me please!!! 🙏 I'm currently unable to call, so can you help online please???