BT (British Telecom)

BT (British Telecom) Outage Report in Walton-on-Thames, Surrey, England

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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Walton-on-Thames, Surrey, England 02/12/2026 17:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wandsworth, Guildford, Ashtead, Woking, Camden Town, Paddington, Leatherhead, Thames Ditton, Epsom, Hampton, Sutton, Wembley, Mitcham and Hounslow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • susan_pym Susan Pym (@susan_pym) reported from Brentford, England

    To @bt_uk - I received a ‘Final Warning’ today. How many times do you need to be told that YOU haven’t sent the bag? “Hello, BT here. A final reminder to return your kit to avoid a charge. It's owned by BT and was loaned as part of your service to us.” @BTCare

  • RadarRadar Alan R Adair (@RadarRadar) reported from Hounslow, England

    @btsport I am tired of signing in every time I switch on my TV. Every time. Just once I’d like to sit down, point my remote and watch the sport instead of QR codes, passwords, IDs and six digit numbers in associated devices.

  • Mutsa8 Mutsa Magadah 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇿🇼🇧🇷 (@Mutsa8) reported from Camden Town, England

    @StoolFootball @btsport @btsportfootball thinking anybody gives a flying **** what Peter Walton thinks

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • VixThatRuns Vix (@VixThatRuns) reported from Redhill, England

    @BrydonN2 @bt_uk Wow thats poor

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • JAndresDJ97 J Andres 🎧 (@JAndresDJ97) reported from Brentford, England

    @btsport refund me please, why am i paying £30 a month for it to keep freezing and saying ‘sorry, theres a problem’

  • whitedan2001 Dan White (@whitedan2001) reported from London, England

    Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BigLadTom Tom (@BigLadTom) reported

    @bt_uk what a joke trying to call all day my #youview box is constantly freezing I have a perfect WiFi connection and followed your Internet help guide and its aweful..... Seems like you're happy to take my money but not help with any issues #jokers

  • LewisRobboJr Lewis robinson (@LewisRobboJr) reported

    @btsport please start broadcasting more United games. I can’t endure any more of @GNev2 ducking off every **** decision Ole makes. 2 years in still **** and I can’t cope with it anymore.

  • LukeSeaman Luke Seaman (@LukeSeaman) reported

    .@bt_uk -horrendous service. My services were disconnected by you last Monday (for no reason). I have since spent at least 2 hours a day on the phone trying to be reconnected. My wife is a teacher & needs the internet to teach! I also work from home. This needs to be sorted now.

  • paul_vile Paul Vile (@paul_vile) reported

    @bt_uk I included you because TalkTalk uses openreach. Service came back within 20 minutes.

  • larruper Gary H (@larruper) reported

    @bt_uk I appreciate that James. Dealing with you has been a joy. It’s the 2 hours of frustration, 20 texts to and from 2 different text numbers to go round in circles and end up with no solution that’s the killer. As a user experience it’s very poor. Maybe feed that back?

  • LukeWorthy98 Luke (@LukeWorthy98) reported

    @DanElliottCoach @virginmedia Don’t know! Think @bt_uk could challenge being the worst! In the room next to the router and get no wifi! And the channels on our tv are a joke! Half don’t even pick up signal!

  • Azman1987 Aaron Worthington (@Azman1987) reported

    @bt_uk Hi guys currently only getting around 2mb download speed and 1mb upload via online speed test, service seems to have slowed down last few days?

  • lcdraper Laura Draper (@lcdraper) reported

    @bt_uk we raised a fault on Friday morning, engineer due out today. No show. So still no internet! Not happy customers - paying for a service we cannnot use 😕

  • infamousgrouser Noeleen Macnamara (@infamousgrouser) reported

    @bt_uk Thank you for your reply. The appointment was not the issue. It was the nature of the problem being misunderstood. Hopefully this has now been addressed🤞

  • mfcclarke Clarkey (@mfcclarke) reported

    Big Bad Byrom on BtSport now. #millwall