BT (British Telecom)

BT (British Telecom) Outage Report in Walton-on-Thames, Surrey, England

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The latest reports from users having issues in Walton-on-Thames come from postal codes KT12.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Walton-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Walton-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Walton-on-Thames, Surrey, England 02/20/2026 22:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Walton-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hounslow, Ealing, Guildford, Hammersmith, Wandsworth, Coulsdon, Camden Town, Mitcham, Slough, Hampstead, Redhill, Woking, Banstead and Uxbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHounslow Internet
United KingdomLondon E-mail
United KingdomEaling Internet
United KingdomLondon E-mail

Community Discussion

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BT (British Telecom) Issues Reports Near Walton-on-Thames, England

Latest outage, problems and issue reports in Walton-on-Thames and nearby locations:

  • whitedan2001 Dan White (@whitedan2001) reported from London, England

    Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?

  • Silcox777 Nat 💕 (@Silcox777) reported from Worcester Park, England

    @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • Em_Hands Emma Hands (@Em_Hands) reported from Twickenham, England

    @bt_uk atrocious service once more - NO INTERNET, NO LANDLINE & NO MOBILE for 7 DAYS. Every day an engineer is promised - due yesterday, due today now TUESDAY apparently. 🤬😡😤 #CustomerServiceFail

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Worcester Park, England

    @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

  • RadarRadar Alan R Adair (@RadarRadar) reported from Hounslow, England

    @btsport I am tired of signing in every time I switch on my TV. Every time. Just once I’d like to sit down, point my remote and watch the sport instead of QR codes, passwords, IDs and six digit numbers in associated devices.

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • susan_pym Susan Pym (@susan_pym) reported from Brentford, England

    To @bt_uk - I received a ‘Final Warning’ today. How many times do you need to be told that YOU haven’t sent the bag? “Hello, BT here. A final reminder to return your kit to avoid a charge. It's owned by BT and was loaned as part of your service to us.” @BTCare

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • antoniofrank82 antonio (@antoniofrank82) reported from Brentford, England

    I regret so much in have hot CK tract with @bt_uk , they have promised my internet on last Friday and since that everyday is a new excuse … and always “sorry” honestly I horrible how they make us to feel useless #badcompany #barcustomerservice 😤😢😤😢

  • Mutsa8 Mutsa Magadah 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇿🇼🇧🇷 (@Mutsa8) reported from Camden Town, England

    @StoolFootball @btsport @btsportfootball thinking anybody gives a flying **** what Peter Walton thinks

  • JAndresDJ97 J Andres 🎧 (@JAndresDJ97) reported from Brentford, England

    @btsport refund me please, why am i paying £30 a month for it to keep freezing and saying ‘sorry, theres a problem’

  • albsar1970 Al Sarpong (@albsar1970) reported from Kensington, England

    Newcastle’s forward players are good honest workers but you cannot help thinking that if they had a top class striker on the end of their good moves, it might have been a different outcome at Etihad last weekend. Man City would have been relieved to get those 3 points. #btsport

  • VixThatRuns Vix (@VixThatRuns) reported from Redhill, England

    @BrydonN2 @bt_uk Wow thats poor

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    @bt_uk @ninabake2 No, BT, it's you who's having the problems with Nina's account. Stop passing the blame on to her

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • grahamhollebon Graham Hollebon (@grahamhollebon) reported

    @bt_uk why is it impossible to get meaningful help from your technical support team for the wholehome product?

  • ClareMWilkins Clare Wilkins (@ClareMWilkins) reported

    @TalkTalk I spent a long time today online trying to cancel my fathers broadband only account. Referred to customer service - open until 8 pm. You’re shut. He pays @BT_uk for landline and has had the number for nearly 70years. He is 94. You say he must lose the number. Help

  • Ben85mcgaritty BENNY85 (@Ben85mcgaritty) reported

    @bt_uk why am I suffering with bad packet loss ..I have turned my router off and on and still getting packet loss

  • ukmcfry Paul (@ukmcfry) reported

    @bt_uk Hi Claire, thanks for the reply. I need to carry out further tests to make sure and I'll get back to you if there's still a problem.

  • Sandanista Bob P @BobPitman@toot.community (@Sandanista) reported

    @bt_uk @BTCare I have just sent you a DM regarding a sync problem on your mail server. For some reason your server has stopped letting my mail app send/receive email since Saturday morning.

  • tina_rgb Tina (@tina_rgb) reported

    @bt_uk Thank you for the straightforward answers, though can you make sure that the support team on live chat are aware of this? They are giving conflicting and incorrect information despite me asking the very same questions.

  • mudcakesandwine Mud Cakes and Wine (@mudcakesandwine) reported

    @bt_uk hello we had no internet for over a week in December and told the compensation would go on in January or February unfortunately this has not happened. Can you help please

  • ETusty Emma T (@ETusty) reported

    @bt_uk say it's taken those 2 weeks for @WeAreOpenreach to even open the ticket request. Running a business needs Internet, and woth mobile signal not being great here, they need a landline. Broken for for 2 weeks with no move to fix it, isn't acceptable.

  • Phillwillkill Phillip Your Cans (@Phillwillkill) reported

    @MarcSDuffy @bt_uk Loyalty doesn’t pay sadly. I was with Sky for over ten years and left because the lowest they could get me down to was £60 for what I wanted and if I was a new customer I’d get it for less than £40. With virgin now.

  • mrsboop2 mrs boop (@mrsboop2) reported

    @bt_uk No you’ve never done it before! You didn’t say oh it’s this much for 3 weeks then it’s going up £5! I picked it because that’s how much I could afford. How long do I have to cancel. I haven’t even had the first monthly bill yet.