BT (British Telecom) Outage Report in Kingston upon Thames, Greater London, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (63%)
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Wi-fi (16%)
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Phone (9%)
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Total Blackout (5%)
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E-mail (5%)
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TV (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent BT (British Telecom) outage reports came from the following cities: Bermondsey, London, Southwark, Tower Hamlets, Hammersmith, Wembley, Islington, Belsize Park, Ealing, Paddington, Guildford, Streatham, Hounslow, Balham and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| Bermondsey |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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Kristina Wallen
(@KristinaWallen) reported
from
Richmond, England
@BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Nope, they fixed my billing problem, thanks.
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?
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Edward Kellow
(@edwardkellow) reported
from
Paddington, England
@bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?
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Steven Chapman
(@DrStevenChapman) reported
from
Croydon, England
Pretty vexed that after two hours talking to @bt_uk we will be without internet and phone for at least another two weeks. They failed to tell us there was a problem with our order, when we made it and we have to reorder again ourselves even though it’s their mistake !!!!!
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Cllr Anton Georgiou 🔶
(@anton_georgiou) reported
from
Brentford, England
My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@bt_uk is there a problem on SW11? We have had slow or no internet most of the day
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk I understand. I am explaining that the speed in areas which was good is now not good since using “complete wi-if”. So it has negatively impacted everything. I have spoken to multiple people and logged a complaint. I would like someone to call me to sort or discuss compensation
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk It’s just so poor. You’ve consistently made me upgrade, charged more money and it’s only made things worse.
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@bt_uk This issue hasn't been resolved, you're said it is my device! I have samsung note 8 with latest Android software, version 9.
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Rahel Bailie
(@rahelab) reported
from
Camberwell, England
@bt_uk Both had trouble hooking up the fibre, and then I got a text saying it might be Weeks before sometime else comes out. And now, I'm told that someone will come out, though time travelling back to yesterday.
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DiscoverWatamu
(@DiscoverWatamu) reported
from
Wandsworth, England
@btbusinesscare is there a problem with the internet in SW11? It is either very slow or non existent today
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⚜GOONERLOVER69⚜
(@Goonerlover69) reported
from
Croydon, England
@bt_uk BT your doing my head in! Switched to digital in my area, I never received anything, I've had no home phone for 2wks, got sent a digital thingy to plus in still not working I'm losing my patience, tomorrow customer services again!☹
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Elliott Rawstron
(@Elliottrawstron) reported
from
Wandsworth, England
@bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds
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Sukh Thind
(@SUKHTHIND) reported
from
Hounslow, England
@BTCare your BT Mobile Sim is not very good, my wife cannot get a signal at post code TW4 6FD, this has been going on for a very long time. Not getting the service we pay for! #Verypoor BT Broadband issues also having problems but being assisted by technical
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Spence
(@SpenceDMark) reported
@BTCare Thanks for the letter today saying I will lose some TV channels as part of a service change. Failing to tell me what channels is somewhat stupid.
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TFz Cammie Racing
(@CammieRacing) reported
@bt_uk It's more I'm concerned BT engineers will have to run a line from the pavement/road to my house? (a few car lengths) Plusnet had to then gave up on it. Is this going to cause extra problems? TN24 0QA if you need to check.
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Helgard Krause 🇪🇺⚢
(@HelgardKrause) reported
@btbusinesscare Perhaps you could be kind enough to respond to my tweet today - it is a customer care emergency.
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Megan Caughey
(@megancaughey) reported
@bt_uk @c_pitchford Would be quicker for me to apply for a job at open reach and fix the issue myself
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Mike Jones
(@mike7ones) reported
@bt_uk 1 hour 15 mins later & I finally got through...to then find out that the order I placed last week had been cancelled (no one had notified me and I didn't get an e-mail either). Moving into my new house this weekend and no closer to any internet service. Great start BT!
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P R I N N Y M A Y 👑
(@prinny316) reported
Do not sign up with @bt_uk , the most shocking service Ive ever experienced. Promised engineers are coming to fit my internet to have them just not turn up not once, not twice, but four times. Im disgusted.
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Rachael
(@Rachet1988) reported
@bt_uk Hi, thanks for getting back in touch. They are with @SkyUK however the only contact to them is by phone and we were charged £30+ for a 14 min phone call last Friday and still waiting for a solution. Scandalous!
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TFz Cammie Racing
(@CammieRacing) reported
Hey @bt_uk do you have space for a @virginmedia customer who is thinking of leaving? They hung up on me after an hour on the line and are hiking my bill up to £46.50 for only 35-45Mbps. 😭
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Rachael
(@rach_jones20) reported
@bt_uk That was last week, problem not solved though.
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🎮 RockyRambos 🎬
(@RockyRambos) reported
@bt_uk Hi Lisa, I won't know until March time as we're not moving in properly until then. But we just noticed this today. In your opinion is this a pretty poor condition (old) wire that does need an update? Regards Matt