BT (British Telecom) Outage Report in Guildford, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Godalming, Woking, Byfleet, Bordon, Farnborough, Aldershot, Dorking, Walton-on-Thames, Chertsey, Guildford, Cranleigh, Horsham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 Godalming |
Wi-fi | |
| Woking |
Internet | |
| Byfleet |
Internet | |
| Bordon |
Wi-fi | |
| Farnborough |
Internet | |
| Farnborough |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
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John Tripp
(@HartTrippy) reported
from
Yateley, England
@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.
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Michael Youmans
(@therealmyoumans) reported
from
Guildford, England
@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!
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Jack-Dog
(@JackDogAiredale) reported
from
Busbridge, England
@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.
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TomYoung
(@young_tom88) reported
from
Guildford, England
@bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣
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Lord Mess
(@stevemessenbird) reported
from
Normandy, England
I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports
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Murray Heslin
(@Muzzhar) reported
from
Wokingham, England
@bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.
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Maria Ganner
(@mazzles78) reported
from
West Molesey, England
@bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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Amit Champaneri
(@AmitChampaneri1) reported
from
Virginia Water, England
@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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Alex Munro
(@ADMunro) reported
from
Esher, England
Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️
(@otoole72) reported
from
Horsham, England
Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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JonnyWharton
(@JonnyWharton) reported
@IanDarke and @RobbieSavage8 talking about Will Fish getting on after United have made ALL FIVE substitutions. @btsport at an all time low with these two on the mics. Non existent research combined with lack of fundamental knowledge of the game. Poor.
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Ramps 💙
(@NigelRampant) reported
@jasondavies71 Agree with all that, mate. BTSport just said Auba has malaria. **** a duck. Poor bastard.
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Gabriel Seabra
(@imprestavel) reported
@bt_uk Thanks James, but no tests needed at the mo as had a few recently. BT says what I get wont more than that and that i should be happy with the "service I hired" but if not, that i can cancel as long as i pay the fee. not a nice treatment for someone that tried to be real patient
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abu gangy
(@g4ngy) reported
@bt_uk Never mind, Luke, taking a break from the internet isn't actually a bad thing so maybe it's a blessing in disguise. It is Ramadan after all.
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Georgina Mears
(@georgina_mears) reported
@bt_uk Today’s the day I hear from my case worker Jack at @bt_uk will be updating me when my internet will be installed after 5 months 2 weeks 5 days I am excited I hope they don’t let me down as they have the last 5 months 2 weeks 5 days I will also get my money back HURRAH
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matt.herron.db7
(@SonraiP) reported
@bt_uk ... get some strange responses like ‘what happens if a football match is cancelled’ rather than advice how to cancel your BT service. It seemed like the customer service dept were having a joke or something.
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Nicole Louise
(@88NicoleMUFC) reported
These commentators are awful. #btsport
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matt.herron.db7
(@SonraiP) reported
@bt_uk No it’s fine. I cancelled my account. It did take 35 minutes waiting on the phone though. Would’ve been better if I could do it online or a callback option was available at the call centre. FYI on the FAQ section of the webpage when you type in ‘how do I cancel my service’ you...
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Ben Speake
(@ReachBenSpeake) reported
@plusnethelp @Plusnet @BTCare shocking levels of service - no one picks up the phone, BT as Plusnet is a subsidiary please sort yourselves out!
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Bobby
(@ElenaNaziris) reported
Second night in a row the internet has gone down... @bt_uk?