BT (British Telecom) Outage in Guildford, Surrey, England

@bt_uk hello, ironically, I could not complete my online chat about my broadband and Wifi because my connection is very very bad. Please can I speak to a human.

@bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

I thought VAR was suppose to clear up these bad decisions. Obviously not. All officials have been absolutely terrible! #NAPLIV @btsportfootball @btsport

I’m completely stuck. @btbusinesscare can’t even accept my report of a line fault because I’m not named on the account. Both people who are named are out of contact for the foreseeable. Have come home to use Internet here for a bit, but not having it at work is a serious problem.

And once again, @btbusinesscare won’t talk to me as apparently I’m not named on the account! This despite my name being added last time we had a problem. Head. Desk. Bang.

@Kelvin_Tatum @SpeedwayGP @btsport Lindgren.... cheats never prosper 😂

Arrrggggghhhhhh I can’t solve this broken internet problem and @btbusinesscare won’t speak to me as I’m not named on the account. People all over Cranleigh are having major issues with no/slow internet and it’s impossible to get it resolved.

@BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

@btbusinesscare I just sent a quick recap, hopefully you can fix the problem and find the way to compensate me for being without phone line and internet for nearly a week!!

@btbusinesscare after nearly a week of complaints and me being without phone line or internet @bt_uk just inform me that I need to ask you to help!! Can someone from BT deal with the problem ASAP and stop finding excuses!!

@BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

Huge credit to @mrjakehumphrey for his professionalism and respect on an awful day given the #Hoddle and #lcfc helicopter crash @btsport

@BTCare hi, please can I request a call at 4pm regarding my broadband that’s broken after a week. I would like to cancel my subscription and be refunded. I am very unhappy with the customer service I have received since moving in. Please DM for my number

@BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

@BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

@BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

@btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

@BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

@BTCare You didn’t really give us a better option tbh your customer service is appalling

@BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

@BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

@BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

@BTCare I'm out. Please cancel my contract. This is no longer acceptable

@BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

@BTCare Every day it goes down

Hey @BTCare when someone makes a complaint that hasn’t been resolved do you really need to send this? Line was installed wrong, you told me I had to complain to openreach as you can’t do it for me even though you’re my service provider. Why would I tell someone else to use you?

@BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

@BTCare I’d rather just have it working than more broken promises

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

@BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

@btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

@DaveFeatures @bt_uk Sky is dog shit tho it goes down everyday night

@bt_uk ordered my service 30 Sept just had an email for activation 17jan surly this is a mistake!

@bt_uk my ping is absolutely awful, and im using your booster

@bt_uk Why no customer call back very poor customer service BT

@bt_uk If only it was a fault! Engineers can fix faults. Living too far from an exchange less easily solved however... (Thank you for enquiring.)

@cumpstonarchive @bt_uk @Supergios @WestmorlandCare @chrissyteen66 @AgeUKSouthLakes @AlisonN38825005 @TrudyB2807 @FurnessCarers @sl_carers @boofulmudgie @seniorteamsmh Can’t say I am surprised sadly Glenys. We have been let down badly by BT business & home. Lack for attention to detail and poor communication which is ironic to say the least!!! On the upside loved seeing old Victor in your tweet! 😊

@bt_uk You have emailed my wife and I about our email accounts being compromised but we cannot follow the instructions as the email and no one in the call centre can help as we are not current BT customers. Please help!

@BTCare yet more problems..... Now getting emails saying I will be cutoff, but when I login it says my account is in credit!! FFS!

@bt_uk Pity your Belfast staff still think it is 1691 and can excuse themselves for looking upon Irish Republic citizens with insolence. A big big pity they still live 300 years in the past from their victory over James. Horrible pity. But to be expected and not welcomed by me.

@bt_uk @BTCare Absolutely horrendous service from yourselves this evening. 12 months of shocking service, multiple pieces of your equipment and you still can't fix an issue. When I try to move supplier you have the cheek to tell me it will cost me £175! #CustomerService #BT