BT (British Telecom) Outage Report in Guildford, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Guildford come from postal codes GU1.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Woking, Guildford, Ashtead, Leatherhead, Thames Ditton, Horsham, Godalming, Chertsey, Haslemere, Lightwater, Aldershot, Walton-on-Thames, Dorking, Byfleet and Bordon.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Internet | |
| Guildford |
Internet | |
| Ashtead |
Internet | |
| Woking |
TV | |
| Leatherhead |
Internet | |
| Thames Ditton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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TomYoung
(@young_tom88) reported
from
Guildford, England
@bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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Michael Youmans
(@therealmyoumans) reported
from
Guildford, England
@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!
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Miss Carli Jay
(@MissCarliJay) reported
from
West Molesey, England
@bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤
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Lord Mess
(@stevemessenbird) reported
from
Normandy, England
I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports
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Jack-Dog
(@JackDogAiredale) reported
from
Busbridge, England
@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.
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Stuart Jeffery 🐾👣❤ (at 🏡) 19🏆6🏆 1🏆 YNWA
(@stuartj425) reported
from
Horsham, England
@btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible
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John Tripp
(@HartTrippy) reported
from
Yateley, England
@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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Alex Munro
(@ADMunro) reported
from
Esher, England
Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
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Murray Heslin
(@Muzzhar) reported
from
Wokingham, England
@bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!
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Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️
(@otoole72) reported
from
Horsham, England
Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Amit Champaneri
(@AmitChampaneri1) reported
from
Virginia Water, England
@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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Maria Ganner
(@mazzles78) reported
from
West Molesey, England
@bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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chris
(@lolnewspeak) reported
@bt_uk hi - i spoke to someone over the phone on 18 nov re. a new broadband contract. we agreed a new price & contract but i never received email confirmation, and there is no evidence of the new contract anywhere on the app - please help
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Stuart Miller
(@SaintStu19) reported
@GlennMoore7 @TheDesKelly @btsport If they’d put the game later in the day or on Sunday he’d be bitching that they dont have enough rest time before playing Ajax on Tuesday. Never going to please the miserable ****
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Kieran Thorne
(@kieswacker1) reported
@GlennMoore7 @TheDesKelly @btsport So isn't that a **** up by BT for being desperate as well as Premier League
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Andrew
(@Andrew19895829) reported
@GlennMoore7 @TheDesKelly @btsport Everton Leeds. West Brom sheff utd. None of them played mid week. put them on the 12:30 slot. OGS hit the nail on the head champions league teams are being set up to fail. You never see the other European leagues ******* their teams over
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gary dunne
(@gard71) reported
@GlennMoore7 @TheDesKelly @btsport And don’t forget the get extra matches from the premiership and tried to charge for it poor old sports channels
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Eddie Noonan
(@EDtheREDX6) reported
@FootballJOE So I will dumb it down for you @btsport Des Kelly @skysports he is desperately trying to say you have 20 teams to pick from 14 do not play in Europe. Select the teams not playing twice a week for the early kick off. 4 teams play later today not in Europe It’s that simple.
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Snooker_Stats
(@snooker_stats1) reported
@btsport @btsportcricket hi could you help? The Aus v Ind cricket yesterday finished more than an hour after the schedule finished at 11am, customers missed the end of the game if they recorded it to watch later!Tomorrow you’ve got 11am again as a finish can this be extended pls?
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Mark Frost
(@FrostMarkDesign) reported
@bt_uk I tried calling you before about the high price of my Broadband. The offer I got was very poor, especially compared to what new customers can get. £70 for slow broadband and BT Sports is ludicrous
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Chris Vincent
(@chrisvinnyuk) reported
@BTCare Please advise the status of VOL055-2509706694809 you promised to get back to me by the 26th Nov. I'm also awaiting the compensation for my previous slow running fault/complaint. What do I need to do? Contact Ofcom?
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Sean Mathew
(@Sfoster_88) reported
@SkySportsPL & @btsport run football but it doesn’t need to be that way, the @premierleague could set up their own affordable broadcasting service for the game.