BT (British Telecom) Outage in Guildford, Surrey, England

I’m completely stuck. @btbusinesscare can’t even accept my report of a line fault because I’m not named on the account. Both people who are named are out of contact for the foreseeable. Have come home to use Internet here for a bit, but not having it at work is a serious problem.

And once again, @btbusinesscare won’t talk to me as apparently I’m not named on the account! This despite my name being added last time we had a problem. Head. Desk. Bang.

@Kelvin_Tatum @SpeedwayGP @btsport Lindgren.... cheats never prosper 😂

Arrrggggghhhhhh I can’t solve this broken internet problem and @btbusinesscare won’t speak to me as I’m not named on the account. People all over Cranleigh are having major issues with no/slow internet and it’s impossible to get it resolved.

@BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

@btbusinesscare I just sent a quick recap, hopefully you can fix the problem and find the way to compensate me for being without phone line and internet for nearly a week!!

@btbusinesscare after nearly a week of complaints and me being without phone line or internet @bt_uk just inform me that I need to ask you to help!! Can someone from BT deal with the problem ASAP and stop finding excuses!!

@BTCare I have a residential account - you'd have to PAY me to have a business account with you based on the service you provide!

Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

Huge credit to @mrjakehumphrey for his professionalism and respect on an awful day given the #Hoddle and #lcfc helicopter crash @btsport

@BTCare hi, please can I request a call at 4pm regarding my broadband that’s broken after a week. I would like to cancel my subscription and be refunded. I am very unhappy with the customer service I have received since moving in. Please DM for my number

@BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

@BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

@BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

@btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

@BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

@BTCare You didn’t really give us a better option tbh your customer service is appalling

@BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

@BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

@BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

@BTCare I'm out. Please cancel my contract. This is no longer acceptable

@BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

@BTCare Every day it goes down

Hey @BTCare when someone makes a complaint that hasn’t been resolved do you really need to send this? Line was installed wrong, you told me I had to complain to openreach as you can’t do it for me even though you’re my service provider. Why would I tell someone else to use you?

@BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

@BTCare I’d rather just have it working than more broken promises

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

@BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

@BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

@btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

@bt_uk Well this BT customer got this response from the website. Not Found The requested URL /appsmyoffers/secure/v1/redirect was not found on this server. Not surprised really. BTs reliability record isn't great

@tundeajayi999 @btsport These two never too serious to have fun.

@bt_uk I have just seen this, yes it is and we still do not have broadband, shocking service

@bt_uk can you please explain why yet again my internet isn't working, you take my money yet give a shit service, I left a shite isp to join you but to be honest nothing has changed yet you say stay fast broadband 😂😂😂😂

@OpenreachHelp I was meant to downgrade from gfast to infinity 2 after 6 months of issues and your engineer has left me high and dry with no connection or communication as to what he is doing ! You guys are as useless as my provider @BTCare

@bt_uk your repair line and approach for looking after #VunerablePeople is absolutely terrible - I have tried and tried to get hold of you - and said individual needs a phone #Terrible #NoCustomerService

BT WiFi is so crap, why am I paying for a service that keeps cutting out everyday @bt_uk

@james_steerss @Robert311842 @btsportufc @Leon_edwardsmma @arielhelwani @GamebredFighter @USMAN84kg @btsport Sorry if you really think RDA & Cerrone are Top welterweights your really deluded and need help

@4peatssake2 @bt_uk Left BT years ago. This is the first problem I have had since

@bt_uk Gareth Brock, Woodbank Cottage, GL6 8PP, Acc no. ss79917177. Those responding to the complaint log referenced are appalling. It looks like this is outsourced. Always a problem!