BT (British Telecom)

BT (British Telecom) Outage Report in Guildford, Surrey, England

No problems detected

If you are having issues, please submit a report below.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Guildford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Guildford, Surrey, England 01/12/2026 09:50

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Guildford, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Godalming, Woking, Byfleet, Bordon, Farnborough, Aldershot, Dorking, Walton-on-Thames, Chertsey, Guildford, Cranleigh, Horsham and Camberley.

Loading map, please wait...
City Problem Type Report Time
United KingdomGodalming Wi-fi
United KingdomWoking Internet
United KingdomByfleet Internet
United KingdomBordon Wi-fi
United KingdomFarnborough Internet
United KingdomFarnborough Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

  • HartTrippy John Tripp (@HartTrippy) reported from Yateley, England

    @bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

  • therealmyoumans Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

  • JackDogAiredale Jack-Dog (@JackDogAiredale) reported from Busbridge, England

    @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

  • young_tom88 TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • stevemessenbird Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • Muzzhar Murray Heslin (@Muzzhar) reported from Wokingham, England

    @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

  • Sharonkuhl Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England

    @bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

  • mazzles78 Maria Ganner (@mazzles78) reported from West Molesey, England

    @bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮

  • stevenffc123 Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England

    @btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this

  • Sharonkuhl Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England

    @bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

  • stevenffc123 Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England

    @fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this

  • AmitChampaneri1 Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup

  • CoreblimeyVic victor martinez (@CoreblimeyVic) reported from Esher, England

    @bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?

  • otoole72 Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️ (@otoole72) reported from Horsham, England

    Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • JonnyWharton JonnyWharton (@JonnyWharton) reported

    @IanDarke and @RobbieSavage8 talking about Will Fish getting on after United have made ALL FIVE substitutions. @btsport at an all time low with these two on the mics. Non existent research combined with lack of fundamental knowledge of the game. Poor.

  • NigelRampant Ramps 💙 (@NigelRampant) reported

    @jasondavies71 Agree with all that, mate. BTSport just said Auba has malaria. **** a duck. Poor bastard.

  • imprestavel Gabriel Seabra (@imprestavel) reported

    @bt_uk Thanks James, but no tests needed at the mo as had a few recently. BT says what I get wont more than that and that i should be happy with the "service I hired" but if not, that i can cancel as long as i pay the fee. not a nice treatment for someone that tried to be real patient

  • g4ngy abu gangy (@g4ngy) reported

    @bt_uk Never mind, Luke, taking a break from the internet isn't actually a bad thing so maybe it's a blessing in disguise. It is Ramadan after all.

  • georgina_mears Georgina Mears (@georgina_mears) reported

    @bt_uk Today’s the day I hear from my case worker Jack at @bt_uk will be updating me when my internet will be installed after 5 months 2 weeks 5 days I am excited I hope they don’t let me down as they have the last 5 months 2 weeks 5 days I will also get my money back HURRAH

  • SonraiP matt.herron.db7 (@SonraiP) reported

    @bt_uk ... get some strange responses like ‘what happens if a football match is cancelled’ rather than advice how to cancel your BT service. It seemed like the customer service dept were having a joke or something.

  • 88NicoleMUFC Nicole Louise (@88NicoleMUFC) reported

    These commentators are awful. #btsport

  • SonraiP matt.herron.db7 (@SonraiP) reported

    @bt_uk No it’s fine. I cancelled my account. It did take 35 minutes waiting on the phone though. Would’ve been better if I could do it online or a callback option was available at the call centre. FYI on the FAQ section of the webpage when you type in ‘how do I cancel my service’ you...

  • ReachBenSpeake Ben Speake (@ReachBenSpeake) reported

    @plusnethelp @Plusnet @BTCare shocking levels of service - no one picks up the phone, BT as Plusnet is a subsidiary please sort yourselves out!

  • ElenaNaziris Bobby (@ElenaNaziris) reported

    Second night in a row the internet has gone down... @bt_uk?