BT (British Telecom) Outage Report in Guildford, Surrey, England

Problems in the last 24 hours in Guildford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (6%)
• TV (1%)

Live Outage Map Near Guildford, England

The most recent BT (British Telecom) outage reports came from the following cities: Dorking, Yateley, Camberley, Guildford, Chertsey, Horsham, Godalming, Farnborough, Aldershot, Woking, Ashtead, Leatherhead, and Thames Ditton.

City	Problem Type	Report Time
Dorking	Internet	7 days ago
Yateley	Internet	7 days ago
Camberley	Internet	10 days ago
Guildford	Internet	10 days ago
Chertsey	Phone	12 days ago
Camberley	Internet	28 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

• 
  Murray Heslin (@Muzzhar) reported 1 minute ago from Wokingham, England

  @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

• 
  Chris (@MrChris62) reported 2 minutes ago from Guildford, England

  @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

• 
  Michael Youmans (@therealmyoumans) reported 3 minutes ago from Guildford, England

  @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

• 
  John Tripp (@HartTrippy) reported 5 minutes ago from Yateley, England

  @bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

• 
  Gracie (@SarahJGrace1) reported 8 minutes ago from Godalming, England

  @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

• 
  Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported 11 minutes ago from Sendmarsh, England

  @fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this

• 
  Lord Mess (@stevemessenbird) reported 16 minutes ago from Normandy, England

  I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 20 minutes ago from Yateley, England

  @bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

• 
  Miss Carli Jay (@MissCarliJay) reported 22 minutes ago from West Molesey, England

  @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

• 
  Alex Munro (@ADMunro) reported 22 minutes ago from Esher, England

  Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup

• 
  Sharon Ducker (was Kuhl) (@Sharonkuhl) reported 24 minutes ago from Yateley, England

  @bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR

• 
  TomYoung (@young_tom88) reported 26 minutes ago from Guildford, England

  @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

• 
  Chris (@MrChris62) reported 26 minutes ago from Guildford, England

  @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

• 
  Amit Champaneri (@AmitChampaneri1) reported 27 minutes ago from Virginia Water, England

  @btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...

• 
  Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported 36 minutes ago from Sendmarsh, England

  @btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this

• 
  Stuart Jeffery 🐾👣❤ (at 🏡) 19🏆6🏆 1🏆 YNWA (@stuartj425) reported 36 minutes ago from Horsham, England

  @btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible

• 
  Gracie (@SarahJGrace1) reported 39 minutes ago from Godalming, England

  @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

• 
  Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️ (@otoole72) reported 41 minutes ago from Horsham, England

  Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc

• 
  Maria Ganner (@mazzles78) reported 42 minutes ago from West Molesey, England

  @bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮

• 
  Jack-Dog (@JackDogAiredale) reported 48 minutes ago from Busbridge, England

  @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Leanne Wayland (@leanne_wayland1) reported 5 minutes ago

  @bt_uk worst company ever. First the engineer don't turn up. Then turns up 4 hours late. Can't even install the Internet as another company needs to do something first. By the time all this is done I imagine be a couple weeks. And now I can't even cancel! Absolute joke.

• 
  Xavier Sprocker (@2plus3times5) reported 6 minutes ago

  @duncanwoodward @bt_uk Mine all went down with their perfectly planned no interruption of service digital phone switch over... till over a week to fix and they lovingly have my £4 compo after telling it would be £8. Now been down nearly a week and still nothing... all lies and promises.

• 
  Reece Clarke (@Reece_a_clarke) reported 7 minutes ago

  @bt_uk Both are delivered and paired correctly, it just stopped working before the install date even though in the router web panel it says it has a good connection and signal

• 
  olly (@oagrim1) reported 8 minutes ago

  @bt_uk Hello, no sadly no fix despite doing a hard reset & moving its location.

• 
  Canuck (@StuCanuck) reported 10 minutes ago

  @bt_uk congratulations to BT by managing to not show up to 3 out of 4 booked service appointments in 2 weeks! That has to be a record. Wasted another day waiting for BT to come and sort out your terrible service that I have been having since March. @zeninternet here I come.

• 
  James (@copey1986) reported 10 minutes ago

  @bt_uk I've never actually seen it happen, I just lose Internet connection just after midnight every day, usually between 12.03am-12.11am, like clockwork... I shall look out for it tonight though

• 
  Steve Rhodes (@ProudPeacock123) reported 19 minutes ago

  @bt_uk So I didn’t get a call today or any communication from anyone. At this point I would like this complaint escalating to someone who will actually do as they say, when they say, something as yet no-one has done. I will be available on Friday this week. @bt_uk #strikethree

• 
  ELab (@elab49) reported 20 minutes ago

  @bt_uk I read @WhichUK article. If decision is relying on inaccurate coverage claims there are serious concerns about the safety of the elderly/vulnerable. Yr alternative was better than Virgin, but still relies on a non-existent mobile signal, which 'officially' is supposed to exist

• 
  Geraint Davies (@grdavies01) reported 21 minutes ago

  @bt_uk @BTCare Is there an issue with broadband in Cf83? Reset the modem 4 times. Still having slow (dial up speeds) devices constantly dropping off

• 
  Motorcade One (@thecatperson1) reported 21 minutes ago

  @bt_uk Your engineers can’t fix the junction box outside my house without leaving a mess of cut wires - not exactly great for the environment. Sort your own house out first