BT (British Telecom) Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near Guildford, England
The most recent BT (British Telecom) outage reports came from the following cities: Dorking, Yateley, Camberley, Guildford, Chertsey, Horsham, Godalming, Farnborough, Aldershot, Woking, Ashtead, Leatherhead, and Thames Ditton.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking
|
Internet | 5 days ago |
|
Yateley
|
Internet | 6 days ago |
|
Camberley
|
Internet | 8 days ago |
|
Guildford
|
Internet | 8 days ago |
|
Chertsey
|
Phone | 10 days ago |
|
Camberley
|
Internet | 26 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Maria Ganner (@mazzles78) reported from West Molesey, England@bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮
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Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England@susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.
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Gracie (@SarahJGrace1) reported from Godalming, England@bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.
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Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Stuart Jeffery 🐾👣❤ (at 🏡) 19🏆6🏆 1🏆 YNWA (@stuartj425) reported from Horsham, England@btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible
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TomYoung (@young_tom88) reported from Guildford, England@bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣
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John Tripp (@HartTrippy) reported from Yateley, England@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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Ian Arnell (@IanArnell) reported from Camberley, England@bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom
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Andrew Mussenden (@A_Mussenden) reported from Chertsey, England@giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.
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Jack-Dog (@JackDogAiredale) reported from Busbridge, England@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.
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Lord Mess (@stevemessenbird) reported from Normandy, EnglandI pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports
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Michael Youmans (@therealmyoumans) reported from Guildford, England@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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Chris (@MrChris62) reported from Guildford, England@bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!
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Murray Heslin (@Muzzhar) reported from Wokingham, England@bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!
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Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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Gracie (@SarahJGrace1) reported from Godalming, England@bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.
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Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️ (@otoole72) reported from Horsham, EnglandThank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc
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Chris (@MrChris62) reported from Guildford, England@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
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Miss Carli Jay (@MissCarliJay) reported from West Molesey, England@bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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jessie. (@baltrouxa) reported@bt_uk my service fell OUT OF THE BLUE this afternoon and the estimate is for the 7th for a fix. i want a discount for the amount of time my service is down bc i had to pay for mobile data. this is a joke i live in central london and you don’t have one emergency engineer???
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Shaun Masterton (@Notretsam) reported@bt_uk nope, still doesn't work, and been on phone for almost 20 mins, pretty sure it's a tech issue on BT's end. I changed my pass twice and it is correct. however, I'm so done with BT for today. do appreciate the reply
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༄🇳🇿 𝐍𝐢𝐤𝐢 🇳🇿༄ (@Niki44) reported@LessGrumpy @robsherry73 @bt_uk They're all in the same boat. the bottom line is - where is the cheapest that can be offered with the best service and least issue. Loyalty means nothing to them, so it no longer does to me. Ill change every contract every year, if need be. I'm done.
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Muhammed Bangi (@MuhammedBangi) reported@bt_uk 1 customer service rep Laura was at least trying to be helpful. The rest across the board have been so poor. It's not even 1 off. Terrible honestly @GoonerTiq
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Kiy-board Warrior ⚔️ (@KiyNaia) reported@Niki44 @bt_uk It makes it so much worse when they have an attitude like that and don’t even try to help!
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Toby Thatcher (@tobycthatcher) reported@bt_uk Cool, so maybe, I dunno, invest the company's absurd profits & then offer your customers the option to pay more for what you claim (remains to be seen) is a better service as and when it's available. It's flat-out corporate greed.
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Jeff Hume (@jmhume) reported@bt_uk Could you please ask my assigned Escalation Manager to contact me on the email or mobile I have already provided you via a DM and my complaint. I asked for an updated today - no call, no email, nothing.
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Lawrence ****** 🇺🇦 (@goonerlgh) reported@BT @BTCare Need to understand why the Relay UK app for deaf persons has stopped working ( tried using on two phones). No advisers available on the 24 hour helpline either. Has the service been shut down???
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CityFibre (@CityFibre) reported@JakeWard180 @VodafoneUK @bt_uk Hi, Jake. Thank you for reaching out. CityFibre do not provide or support internet services, For internet service-related queries, please call your broadband provider directly.
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CZ (@zece7) reported@xDanny117 @bt_uk It will rise. Awful company. Stay away. Mine has risen nearly £17 since my contract started. Can’t wait to leave them in august.