Is BT (British Telecom) having an outage in Guildford, Surrey, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 Problems detected at BT (British Telecom)

BT (British Telecom) in Guildford, Surrey, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Guildford, Surrey, England

September 20: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.19%)
  • Phone (18.38%)
  • E-mail (9.35%)
  • Wi-fi (5.92%)
  • Total Blackout (4.36%)
  • TV (2.80%)

BT (British Telecom) Outage Map Near Guildford, Surrey, England

The most recent outage reports and issues originated from Camberley, Esher, Aldershot, Weybridge, Guildford, Farnborough, Woking, Windlesham, Virginia Water, Gomshall, Addlestone, Fetcham, and Dorking.

BT (British Telecom) in Guildford, Surrey, England Comments

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BT (British Telecom) Issues Reports Near Guildford, Surrey, England

Latest outage, problems and issue reports in Guildford, Surrey, England and nearby locations:
  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Gomshall, England

    Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

  • nearle
    Nick Earle (@nearle) reported from Virginia Water, England

    @btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Woking, England

    @BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

  • xkayleighkinsx
    😘 Kayleigh 😘 (@xkayleighkinsx) reported from Fetcham, England

    @BTCare You didn’t really give us a better option tbh your customer service is appalling

  • SamGoldHR
    Sam Gold (@SamGoldHR) reported from Farnham, England

    @BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

  • SamGoldHR
    Sam Gold (@SamGoldHR) reported from Farnham, England

    @BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

  • spongedad
    Bob Fraser (@spongedad) reported from Frimley, England

    @BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare I'm out. Please cancel my contract. This is no longer acceptable

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Every day it goes down

  • Lefeyette1
    LEFEYETTE (@Lefeyette1) reported from Frimley, England

    Hey @BTCare when someone makes a complaint that hasn’t been resolved do you really need to send this? Line was installed wrong, you told me I had to complain to openreach as you can’t do it for me even though you’re my service provider. Why would I tell someone else to use you?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare I’d rather just have it working than more broken promises

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

  • bjwlfc
    Belinda Wells (@bjwlfc) reported from Bordon, England

    @BTCare Your speaking as if u don’t work for bt? Let’s see the company u apparently work for, would look rather stupid sending a debt collector around here for a person that they just make up to harass a paying customer.

  • bjwlfc
    Belinda Wells (@bjwlfc) reported from Bordon, England

    @BTCare can you please stop harassing me & my brothers with threatening letters to a person who does not exist. Mr Warren adderley does & has never lived at our address!!!

  • Tony_Warren
    Tony Warren (@Tony_Warren) reported from Surbiton, England

    @BTCare no signal in the KT6 area, any known problems?

  • RMajor86
    Richard Major (@RMajor86) reported from Farnham, England

    It’s amazing how shitty the @YouTube/@btsport stream of the #ChampionsLeagueFinal is I’m guessing 10fps, maybe less, over my 40mbps connection What a load of shit

  • Stephen_Tilney
    Stephen Tilney (@Stephen_Tilney) reported from Surbiton, England

    @BTCare It's an @EE broadband issue. Please could you explain to me why @btsportfootball @btsport took the decision to stream this match and the @UEFA @ChampionsLeague final on @youtube rather than showing it on the @btsport showcase channel on @FreeviewTV ?

  • RickHoulihan
    Rick Houlihan (@RickHoulihan) reported from Windlesham, England

    @btsport @btsportfootball you're having a laugh right??? Watching the @ALeague finals & you lose your signal with 4 minutes left!?!?!?!!! That's absolutely shocking! As if your coverage wasn't bad enough on foreign sports by missing parts due to your stupid cut aways!

  • offcut
    Jeremy (@offcut) reported from Aldershot, England

    Poor turnout at present... #theshots #Playoffs @btsport

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • toddy7105
    Chris Todd (@toddy7105) reported

    @BTCare I never seen that e mail so I would of never of know mate

  • Lisa_letham
    Lisa Letham (@Lisa_letham) reported

    @BTCare I spoke to them. They say there is a problem with the Yahoo server. Why don’t you say this on your website and keep people updated? #Frustrating

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare fancy explaining what the hell is wrong with your internet today? Because we are 5 mins away from calling Sky to switch back. Waste of money and rubbish customer service.

  • xoMissCjox
    𝔈𝔵𝔱𝔯𝔞𝔱𝔢𝔯𝔯𝔢𝔰𝔱𝔯𝔦𝔞𝔩 (@xoMissCjox) reported

    @BTCare hi, absaloutly outraged that we are still waiting after 5 weeks to have our internet set up after being told 5 days. Noones helping, making a formal complaint on all platforms if this is not done!

  • Gary7Bell
    Gary Bell (@Gary7Bell) reported

    @btbusinesscare phoned again to report the issue this member of staff has sent ANOTHER engineer out who has once again informed me he cant fix anything because BT have cut my number off This is a disgrace completly & utterly disgusting that im still in the same position as day 1

  • Laurettaaa93
    Lauretta Mathers (@Laurettaaa93) reported

    @BTCare worst internet we’ve ever had. Won’t connect to WiFi, won’t even load the log in page. Looks like we’re going back to sky!

  • chantelle_jayne
    charntellecharntelle (@chantelle_jayne) reported

    @BTCare I don't have a ref number ATM, but BT have just texted and an engineer is supposed to be arriving this morning. Thanks for your help.

  • garethgroberts
    Gareth Roberts (@garethgroberts) reported

    @BTCare After being passed to Bhavia in India and giving him my mobile number to call me back incase there were any issues he cut me off and didn’t call me back. Issues still not sorted.

  • mickmartin_bow
    Mick Martin (@mickmartin_bow) reported

    @BTCare Is there a problem in the 01706 dial code area, I’ve tried several numbers from my mobile, nine are connecting. Says the number isn’t recognised or it just cuts off. No ring tone!!

  • WilliamNB
    William (@WilliamNB) reported

    @BTCare I tweet to vent at BT lying to its customer by blaming our SPF records, and you respond as if we have trouble *sending* email???