Is BT (British Telecom) having an outage in Guildford, Surrey, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

 No problems detected at BT (British Telecom)

BT (British Telecom) in Guildford, Surrey, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Guildford, Surrey, England

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (54.88%)
  • Phone (20.08%)
  • E-mail (9.75%)
  • Wi-fi (8.03%)
  • Total Blackout (4.21%)
  • TV (3.06%)

BT (British Telecom) Outage Map Near Guildford, Surrey, England

The most recent outage reports and issues originated from Horsham, Guildford, Dorking, Camberley, West Molesey, Woking, Crowthorne, Farnborough, Addlestone, Cranleigh, Farnham and Esher.

BT (British Telecom) in Guildford, Surrey, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

BT (British Telecom) Issues Reports Near Guildford, Surrey, England

Latest outage, problems and issue reports in Guildford, Surrey, England and nearby locations:
  • adamwhite27
    Adam White (@adamwhite27) reported from Guildford, England

    Shocking service from @BTCare, waiting for my line to be put in the ground for well over a week now.. keep getting texts just putting it off!! Not even a phone call....

  • OneTomPerrett
    Tom Perrett (@OneTomPerrett) reported from West Molesey, England

    Huge credit to @mrjakehumphrey for his professionalism and respect on an awful day given the #Hoddle and #lcfc helicopter crash @btsport

  • molliecoops
    Mollie Hannah Cooper (@molliecoops) reported from Cranleigh, England

    @BTCare hi, please can I request a call at 4pm regarding my broadband that’s broken after a week. I would like to cancel my subscription and be refunded. I am very unhappy with the customer service I have received since moving in. Please DM for my number

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare Waited in for engineer to show up, he was a no show (8-1,) apparently the problem needs to be fixed elsewhere. Is it being fives today please?

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare When he didn’t appear your ‘chat’ service abysmal - they cut you off if they can’t answer the question!

  • 01Kirsty
    kirsty (@01Kirsty) reported from Esher, England

    @BTCare @bt_uk Your customer service is outrageous. Really rubbish, ‘chat’ options gets cut off when people don’t know the answer and engineers get cancelled ‘by mistake,’ by you!

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Gomshall, England

    Good to see @BTCare are consistently sub par when it comes to providing a consistent service. #btwholesalefraid #btfail #rain

  • nearle
    Nick Earle (@nearle) reported from Virginia Water, England

    @btbusinesscare. Death in family and funeral to arrange. BT biz broadband down for 3 days now and being told that it will be another week before they can fix it. 6 calls to helpline,3 promises of callbacks, zero calls received. Not cool #btbusinesscare.

  • Daz_Wallace
    Darren Wallace (@Daz_Wallace) reported from Woking, England

    @BTCare . @bt_uk @BTCare Yea there’s no known issues in my area. Just your support sucks and gives bad suggestions for fixes. Suggesting changing WiFi settings because the hub can’t connect to _your_ network doesn’t make sense and wastes time

  • xkayleighkinsx
    ? Kayleigh ? (@xkayleighkinsx) reported from Fetcham, England

    @BTCare You didn’t really give us a better option tbh your customer service is appalling

  • SamGoldHR
    Sam Gold (@SamGoldHR) reported from Farnham, England

    @BTCare @BTBusiness Order placed in April. Broadband moved but problems with phone.

  • SamGoldHR
    Sam Gold (@SamGoldHR) reported from Farnham, England

    @BTCare @BTBusiness Both residential and business. Trying to move service to BTbusiness and BTresidential is now treating to cut my line off again!! I've spent hours trying to get this sorted. Running out of patience now.

  • spongedad
    Bob Fraser (@spongedad) reported from Frimley, England

    @BTCare I am having trouble resolving an incorrect bill issue, I have been promised a call back twice by your call centres with the resolution but no one calls. The payment is due to be taken by DD on 21st July. If this isn’t resolved by tomorrow I will be cancelling the DD.

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare I'm out. Please cancel my contract. This is no longer acceptable

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Blue light but no connection. Been down stone 1pm. Drops a dozen times a day

  • mat_rickard
    Matt Rickard (@mat_rickard) reported from Surbiton, England

    @BTCare Every day it goes down

  • Lefeyette1
    LEFEYETTE (@Lefeyette1) reported from Frimley, England

    Hey @BTCare when someone makes a complaint that hasn’t been resolved do you really need to send this? Line was installed wrong, you told me I had to complain to openreach as you can’t do it for me even though you’re my service provider. Why would I tell someone else to use you?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Brilliant - tech turns up to fix copper fault in the line and says theres no broadband ticket - #couldntwritethis #btfail #btwholesalefraud Told him it was reported as a broadband fault. #ffs

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare I’d rather just have it working than more broken promises

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare What work WAS THAT? Why will nobody tell me what the actual problem is?! What is the specialist engineer not fixing?

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Sure - despite it being reported on the 21st they didn’t start working on it until the 25th.. That’s a great service.

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @BTCare Other than it was reopened no. No indication of when it will be fixed. Utterly useless and impersonal service. #btfail

  • GenerallyMac
    GenerallyMac (@GenerallyMac) reported from Guildford, England

    @btcare “Hello, BT here. Sorry about your fault. Your phone should be back to normal now.” If you can’t even get the fault right - what hope is there?!? It’s not fixed - and your own website is broken #btwholesalefraud #shambles #showerofshite

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • greggjsteele
    Greg Steele (@greggjsteele) reported

    @bt_uk @BTCare @MoneyTelegraph my elderly disabled parents have been BT customers for 40 years. They have had no broadband now for 28 days. The fix date just keeps getting changed. Not being told anything. Please help !!!

  • AshleyFulwood
    Ashley Fulwood (@AshleyFulwood) reported

    @SpeedwayGB @TheQuirkmeister @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Time to improve the awful BSPA website then.

  • Tim_Mac82
    Tim McCarthy (@Tim_Mac82) reported

    @BTCare having upgraded our broadband to unlimited the service has been atrocious! Does unlimited mean throttled service.... and I’m not turning it all off and back on again! 🤔

  • AndBall79
    Andrew Ball (@AndBall79) reported

    Ridiculous service from @BTCare and @OpenreachHelp - moving house on Friday and expecting engineer to come round and connect us so called to check when we are being cut off and told nothing happening for 2-3 weeks!!!

  • dunkyscott
    Duncan Scott (@dunkyscott) reported

    @BTCare just been cut off from call to booking services to follow up a complaint and query bill. No call back! Please can someone help resolve this

  • wbenjam
    Will Benjamin-James (@wbenjam) reported

    @BTCare absolutely disgusted with your customer service. We called to renew, which was fine, but were forced to take a BT Home Hub 6 and pay for its delivery. We have out own equipment which is more reliable. Absolute disgrace.

  • JayZizzleFizzle
    击🐜Vikki🐜击 (@JayZizzleFizzle) reported

    @BTCare I come home to find my WiFi down again after I was reassured it would be working. This is an absolute joke at this point.

  • victorswarve
    V I C T O R (@victorswarve) reported

    @bt_uk @BTCare are the worst..the only consistency you provide is taking your direct debits out on time;even when you do no provide the customer with what was sold/bought. #embarrasing @WhichUK @BBCWatchdog

  • AdamTartt
    Adam 🏍💨💥💥 (@AdamTartt) reported

    @SpeedwayGB @SpeedwayGP @btsport @TheQuirkmeister @nigelpearson @Kelvin_Tatum @TheTalkingThumb @suziperry @scottjfield @scottnicholls78 Website needs sorting guys ... sort it awful format — look at SGP for guidence and USE twitter to pump out self promotion not JUST with followers but new people

  • garethnorman031
    gareth norman (@garethnorman031) reported

    @BTCare Raised last night. Ref 181113-003362. It's not working again tonight.