BT (British Telecom) Outage Report in Guildford, Surrey, England
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The latest reports from users having issues in Guildford come from postal codes GU1.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Guildford, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Guildford, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Woking, Godalming, Guildford, Thames Ditton, Leatherhead, Dorking, Byfleet, Bordon, Farnborough, Aldershot, Walton-on-Thames, Chertsey, Cranleigh and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
TV | |
| Godalming |
Internet | |
| Guildford |
Wi-fi | |
| Thames Ditton |
Internet | |
| Leatherhead |
Total Blackout | |
| Dorking |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕
(@Jaklloyd) reported
from
Horsham, England
Congrats @bt_uk - you really are spectacularly inept! I’ve played nicely, waited patiently and spent hours on your chat function trying to resolve an issue. You’ve even closed the complaint (after taking no action!) I now have to resort to this. #customerservice #epicfail #bt
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John Tripp
(@HartTrippy) reported
from
Yateley, England
@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable
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Michael Youmans
(@therealmyoumans) reported
from
Guildford, England
@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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Maria Ganner
(@mazzles78) reported
from
West Molesey, England
@bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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Jack-Dog
(@JackDogAiredale) reported
from
Busbridge, England
@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Alex Munro
(@ADMunro) reported
from
Esher, England
@btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane
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Amit Champaneri
(@AmitChampaneri1) reported
from
Virginia Water, England
@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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Chris Elson
(@ChrisElson11) reported
from
Guildford, England
@btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Alex Munro
(@ADMunro) reported
from
Esher, England
Could the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Bertie Windsor
(@Bertie002) reported
@bt_uk we have spent 3 hours on the phone morning, even with one of you colleagues putting the phone down on us. Massively disappointed with the service.... And still no answer if I can have a new mini hub!
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Luke Moore
(@LukeMoo63563413) reported
@bt_uk having real trouble getting an update for my fibre2 broadband. Been waiting since August last year and been getting nowhere on the phone. Can you please help?
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Tasha Whitmore @mumlife_blogger
(@tasha_whitmore) reported
@bt_uk an engineer was supposed to fix a fault at my property today between 8am and 1pm and no one showed... Not even a phone call! When is my broadband going to actually work?
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Rob Aris
(@Rob_Aris_) reported
@Footyfan20001 @btsport Yeah went to manager mode and was getting champions league highlights, then the option for manger mode went. Still got it working and watched the game but still not right that it keeps freezing on my TV though! Any help yet @btsport
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Vereran
(@tommo06515335) reported
@bt_uk I want my tv package stopped ASAP you always letting customers down
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10 Beer Bottles
(@10beer_bottles) reported
@bt_uk seriously had the WORST customer service! 1 engineer came out said he couldn't do the job but reported I wasn't in. 2 appointments cancelled, now a no show!! I can't trade without WiFi! Will they pay loss of earnings? Doubt it!!
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🐻Charlie Eisnor🐻
(@CharlieEisnor) reported
@bt_uk Ur my provider Internet upstairs has been horrible lately tried everything nothing helps I know ur answer to ping problems is it has nothing to do with u but surely I should be getting decent speeds upstairs and downstairs? It's unplayable without the lan cable on ps5
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𝕷 𝖊 𝖙 𝖙 𝖊
(@lette_esther) reported
@btbusinesscare hi, I'm not a BT customer but i would like some advice, can I speak to someone?
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JennieA
(@JennieAzizi1) reported
Disgraceful service from @bt_uk again! Ordered fibre to our house nearly 3 months ago, waited 6 hours today for installation & it is a no show! This is after at least 20 messages to confirm the installation🤬
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Curtis Jobling
(@CurtisJobling) reported
@bt_uk I have Kaspersky. However, that doesn't act as a firewall, that's there as an antivirus. I have no problem accessing my email account. The problem is you (BT) appear to be arbitrarily deciding valid emails are SPAM and I never see receive them to decide for myself.