BT (British Telecom) Outage Report in Guildford, Surrey, England
Why is my BT (British Telecom) service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
The latest reports from users having issues in Guildford come from postal codes GU1 .
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in Guildford, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (16%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (6%)
- TV (1%)
Live Outage Map Near Guildford, England
The most recent BT (British Telecom) outage reports came from the following cities: Dorking, Yateley, Camberley, Guildford, Chertsey, Horsham, Godalming, Farnborough, Aldershot, Woking, Ashtead, Leatherhead, and Thames Ditton.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking
|
Internet | 6 days ago |
|
Yateley
|
Internet | 7 days ago |
|
Camberley
|
Internet | 9 days ago |
|
Guildford
|
Internet | 9 days ago |
|
Chertsey
|
Phone | 11 days ago |
|
Camberley
|
Internet | 27 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Guildford, England
Latest outage, problems and issue reports in Guildford and nearby locations:
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Jack-Dog (@JackDogAiredale) reported from Busbridge, England@Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.
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Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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Maria Ganner (@mazzles78) reported from West Molesey, England@bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮
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KC (@ken_coello) reported from Leatherhead, England@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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Alex Munro (@ADMunro) reported from Esher, EnglandCould the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
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KC (@ken_coello) reported from Leatherhead, England@bt_uk So does BT now stand for Bloody Terrible?
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John Tripp (@HartTrippy) reported from Yateley, England@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Michael Youmans (@therealmyoumans) reported from Guildford, England@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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Chris (@MrChris62) reported from Guildford, England@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
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Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable
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𝕁𝕒𝕔𝕢𝕦𝕚 𝕃𝕝𝕠𝕪𝕕 (@Jaklloyd) reported from Horsham, EnglandCongrats @bt_uk - you really are spectacularly inept! I’ve played nicely, waited patiently and spent hours on your chat function trying to resolve an issue. You’ve even closed the complaint (after taking no action!) I now have to resort to this. #customerservice #epicfail #bt
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Chris Elson (@ChrisElson11) reported from Guildford, England@btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton
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Alex Munro (@ADMunro) reported from Esher, England@btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk They just don’t care, they want the money but treat their customers like they are an inconvenience
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cbrown431@btinternet.com (@browneyedlass09) reported@bt_uk I am sick of bloody bt!!!!! My internet connection is no good yet again, It's been up and down all over the holiday and I have to try and fix it!! I can't watch films on Amazon or talk to my friends on twitter. You should release me from my verbal contract.🤬🤬🤬🤬🤬🤬
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Richard Hume (@RichardAHume) reported@IanDarke @btsport it’s bad enough that you seem to put McManaman on co-coms for every city game, and yet you think that isn’t enough, so Ian Darke has to mention money at every stage. We’re now on Pep’s coat? Really?!! Cancelling.
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Alex Mann (@plastic_pearl) reportedIan Darke and Steve McManaman are making a bad match worse. Just prepared facts about the 60s and 70s and general platitudes. Any insight or analysis please? #MCINEW #btsport
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tonydean (@tode39) reported@bt_uk Always getting problems with internet dont go with bt avoid them at all costs!
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Sue Lennox (@SuzieLenno) reported@bt_uk my broadband is going off intermittently orange light on hub. Can you check service in my area please I’ll DM my details
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James Baker (@james7baker) reported from Derbyshire, England@mattharvey07 @bt_uk I already have, more than once. Though @bt_uk take around 45 mins to speak to you. I call Sky and get through almost straight away. I just can’t believe how they can be so bad
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gemma lou (@gemma486) reported@bt_uk hi I have horses in Winmarleigh Lancashire and a cable that goes across my field is down how can I get it sorted with out phoning cause I hate phoning sorry bt
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Matt Rogers (@bliprogers) reported@bt_uk @WeAreOpenreach Morning, me again.... 👋👋 Day 18 (42 in total) of no service. Thanks for cutting me off (again) and then not owning or resolving the problem 👍👍
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🤘 (@lewvandy) reported@bt_uk when is the call centre open?? I've been trying to contact since 8am as per your scheduled hours. Having continued problems with my broadband since it was supposedly activated on the 18th!