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BT (British Telecom)

BT (British Telecom) Outage Report in Guildford, Surrey, England

Why is my BT (British Telecom) service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Guildford come from postal codes GU1 .

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Full Outage Map

Problems in the last 24 hours in Guildford, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Guildford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  • 63% Internet (63%)
  • 16% Wi-fi (16%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)
  • 1% TV (1%)

Live Outage Map Near Guildford, England

The most recent BT (British Telecom) outage reports came from the following cities: Dorking, Yateley, Camberley, Guildford, Chertsey, Horsham, Godalming, Farnborough, Aldershot, Woking, Ashtead, Leatherhead, and Thames Ditton.

CityProblem TypeReport Time
Dorking Internet 5 days ago
Yateley Internet 6 days ago
Camberley Internet 8 days ago
Guildford Internet 8 days ago
Chertsey Phone 10 days ago
Camberley Internet 26 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Guildford, England

Latest outage, problems and issue reports in Guildford and nearby locations:

  • stuartj425
    Stuart Jeffery 🐾👣❤ (at 🏡) 19🏆6🏆 1🏆 YNWA (@stuartj425) reported from Horsham, England

    @btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible

  • JackDogAiredale
    Jack-Dog (@JackDogAiredale) reported from Busbridge, England

    @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

  • AmitChampaneri1
    Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.

  • IanArnell
    Ian Arnell (@IanArnell) reported from Camberley, England

    @bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

  • Muzzhar
    Murray Heslin (@Muzzhar) reported from Wokingham, England

    @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

  • MissCarliJay
    Miss Carli Jay (@MissCarliJay) reported from West Molesey, England

    @bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤

  • MrChris62
    Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

  • therealmyoumans
    Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • stevemessenbird
    Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • otoole72
    Robert O'Toole ⭐️⭐️⭐️⭐️⭐️⭐️ (@otoole72) reported from Horsham, England

    Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc

  • MrChris62
    Chris (@MrChris62) reported from Guildford, England

    @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

  • HartTrippy
    John Tripp (@HartTrippy) reported from Yateley, England

    @bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

  • richardpotty
    (Potts) ATFC (@richardpotty) reported from Farnborough, England

    Stop pronouncing German clubs in the stupid accent 🤦 #Bundesliga #btsport

  • SarahJGrace1
    Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

  • stevenffc123
    Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England

    @btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this

  • A_Mussenden
    Andrew Mussenden (@A_Mussenden) reported from Chertsey, England

    @giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

  • stevenffc123
    Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England

    @fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this

  • SarahJGrace1
    Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

  • young_tom88
    TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • DanielDerek91
    Daniel Hill (@DanielDerek91) reported from Camberley, England

    @btsport hi I’ve been trying to contact bt customer services on the phone a few times to cancel my bf sport package but can’t get through (been on hold 3 times for 30 mins+ and keeps cutting off). Please can someone get in touch urgently to help. Thanks

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • DankSeagull
    DankestGull (@DankSeagull) reported

    @bt_uk fix my internet

  • JLove2402
    James Love (@JLove2402) reported

    @bt_uk Hi. I’ve not changed my password, and am able to log in via the website ni problem. I’ve read on the reviews on the app that there are other people having the same issue, which makes me think there’s a problem with the app? Possibly with the latest iOS update or something?

  • lochs_and_glens
    lochsandglens (@lochs_and_glens) reported

    @MarcAllera @bt_uk Customer service is nonexistent. BT Wholesale Broadband Performance Test Broadband Speed Test Results Download Speed (Mbps): 0.10 Upload Speed (Mbps) : 0.00 Ping Latency (ms): 1295

  • lochs_and_glens
    lochsandglens (@lochs_and_glens) reported

    @bt_uk @EXCEL Worst Customer Service EVER. BT Wholesale Broadband Performance Test Broadband Speed Test Results Download Speed (Mbps): 0.00 Upload Speed (Mbps) : 0.00 Ping Latency (ms): 1638

  • RoccoMckay4
    Rocco Mckay (@RoccoMckay4) reported

    @RobbieSavage8 @bt_uk @bt_uk are really bad.

  • PabloAlAl
    Paul Allen-Alvarez (@PabloAlAl) reported

    @bt_uk I have been without a working line for a month whilst dealing with a bereavement BT have shown no compassion & have palmed their lack of customer service off & not bothered to even attempt at making an excuse for their SHODDY SERVICE!

  • Claire_Simpsonn
    Claire Simpson (@Claire_Simpsonn) reported

    @bt_uk Don’t know the landline number?! Never connected it..

  • Claire_Simpsonn
    Claire Simpson (@Claire_Simpsonn) reported

    @bt_uk Yeah big help that was.. no fault but our internet box was flashing purple, orange, green and blue..

  • dradis22
    Davros (@dradis22) reported

    @bt_uk Pro WiFi installer here. If you want actual reliable WiFi in your house hmu. Don't for the love of God use the bt disk things. I've replaced thousands of the things they're garbage.

  • topboylfc
    GT (@topboylfc) reported

    @bt_uk Ethernet cable! I am playing online multiplayer and I haven’t lost connection once! Even playing on my #Ipad the signal is sound I haven’t had any lagging or anything so what else could cause it do ya know?