BT (British Telecom)

BT (British Telecom) Outage Report in Lightwater, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Lightwater, Surrey, England 01/16/2026 16:10

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lightwater, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Guildford, Iver, Hayes, Slough, Windsor, Wokingham, Godalming, Woking, Byfleet, Bracknell, Farnborough, Feltham, Aldershot, Walton-on-Thames and Chertsey.

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City Problem Type Report Time
United KingdomGuildford Wi-fi
United KingdomIver Internet
United KingdomHayes Internet
United KingdomSlough Wi-fi
United KingdomWindsor E-mail
United KingdomWokingham TV

Community Discussion

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BT (British Telecom) Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!

  • zubi89 Zubair (@zubi89) reported from Slough, England

    @bt_uk Not sure £150 cuts it tbh considering all the headache and disruption it caused. Will be looking to go forward with the ombudsman service and will put in a formal complaint to @Ofcom too.

  • Westofcenter Andy West (@Westofcenter) reported from Lower Shiplake, England

    .@bt_uk are you aware of situations today where scamming calls cause Broadband to go down? Have received two today and both times, caused loss of connection.

  • young_tom88 TomYoung (@young_tom88) reported from Guildford, England

    @bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣

  • OllyShah Olly Shah (@OllyShah) reported from Slough, England

    @BTCare never really resolving my internet strength probs, me buying a booster the family complaining of the lack of signal + a frequency the final straw for me trying to work from home with the 💩 signal. How far from the router? One 🤚on keyboard one on router, that close.

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk it’s been 14 days know my BT internet not working please can some one in BT help , I was told it would be fixed with in 9 days but nothing

  • AmitChampaneri1 Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.

  • EddieEdwards16 Daniel Edwards (@EddieEdwards16) reported from Bracknell, England

    Good work @btsport if ever you were going to have technical issues, save them for w penalty shoot out in a cup final 🙈

  • stevemessenbird Lord Mess (@stevemessenbird) reported from Normandy, England

    I pay for @btsportfootball @btsport and @SkySportsNews so why should I have to pay £14.95 to watch a game? Time to cancel my subscription I think. #btsport #skysports

  • Muzzhar Murray Heslin (@Muzzhar) reported from Wokingham, England

    @bt_uk internet going off 10-15 times a day no longer acceptable, especially when you are paying for a premier service, can’t get hold of faults either. Unacceptable!

  • A_Mussenden Andrew Mussenden (@A_Mussenden) reported from Chertsey, England

    @giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.

  • Cranstead John Allen 🇬🇧🇿🇼 (@Cranstead) reported from Wokingham, England

    NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....

  • IanArnell Ian Arnell (@IanArnell) reported from Camberley, England

    @bt_uk As a new customer I have been the model of patience that is now growing thin. I did the honourable thing over 5 hours ago and sent you a DM. I am still waiting for an answer. Please no, I know you are busy. @Ofcom

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @bt_uk Disappointed with BT customer services,engineer came around today,having issues with my internet and range ,I was told by engineer that the contract iam on , I could have,Wi-fi BT discs ,what I don’t understand is why BT customer services never told me this.

  • richardpotty (Potts) ATFC (@richardpotty) reported from Farnborough, England

    Stop pronouncing German clubs in the stupid accent 🤦 #Bundesliga #btsport

  • therealmyoumans Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • OllyShah Olly Shah (@OllyShah) reported from Slough, England

    @bt_uk I moved the router from the side so you could see it, so it’s still a problem. Also this deal is how much? And the money back, is only if you loose it for so long etc. Explain how long and how you prove it please.

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.

  • SarahJGrace1 Gracie (@SarahJGrace1) reported from Godalming, England

    @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • G0491 Gemma Wombwell (@G0491) reported

    @OpenreachHelp @bt_uk phone line not working since Thursday and today apparently been fixed and our line has been switched to someone else’s house! Needs to be fixed tonight…. But they are offering engineer Friday!

  • KimberlyOram1 Kimberly Oram (@KimberlyOram1) reported

    @btbusinesscare If you can resolve this it would help greatly. I’ve emailed your gdpr team and spent several hours on the phone already.

  • KimberlyOram1 Kimberly Oram (@KimberlyOram1) reported

    @Bt_uk complained regarding your breach of data & privacy usage. Will be escalating this to @OmbudServices refused escalation by your complaint manager today. Unacceptable. Fed up of you wasting resources and time. Small business needs support not profiteering.

  • SARBevan1 S A R Bevan (@SARBevan1) reported

    @bt_uk The issue wasn’t technical the contract was cancelled, BT still had our old address on the system despite having moved 12 months ago and receiving the halo3 equipment at our new address and paying the bills each month

  • Sharkeyreal Sharkey Ward (@Sharkeyreal) reported

    @bt_uk No. I signed up a few months ago (before essentials) for a ‘Halo’ account. I had a reduced fee as a long term customer. Times are now much harder and ‘essentials’ would help financial survival.Refusing to change my account to ‘Essentials’ put corporate profit above all!

  • loulah79 Louise (@loulah79) reported

    @bt_uk the TV is not working tonight, the box is flashing and the purple BT logo keeps coming on and off the TV. 2nd time in 2 months that's we've had an issue

  • missfowler_ Karen (@missfowler_) reported

    @bt_uk Hi Lizzie, I appreciate you giving the correct email address, after 3 being given the incorrect one 3 times. Altho being treated like an idiot by one of your colleagues and having to repeat myself over and over. Sorry but the customer service is poor.

  • HisGraceArron Arron (@HisGraceArron) reported

    @bt_uk hi bt my internet is terrible tonight can you please help?

  • RobertClark125 Robert Clark (@RobertClark125) reported

    @bt_uk No problem. what it was, this rock band, @TheHaraBand made an instagram announcement last night, except they kind of didn't, and the sequence ended with them frazzled away, and a telephone number starting 0800. I rung it!

  • laurencemarks64 LaurenceMarks (@laurencemarks64) reported

    @bt_uk Spotting the scams isn't too much of an issue.. its the fact that I get at least one a day. Surely you can track and stop them..