BT (British Telecom) Outage Report in Lightwater, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Lightwater, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: Walton-on-Thames, Godalming, Chertsey, Slough, Woking, West Drayton, Guildford, Feltham, Staines, Aldershot, Iver, Camberley, Byfleet, Windsor and Bracknell.
| City | Problem Type | Report Time |
|---|---|---|
 Walton-on-Thames |
Internet | |
| Godalming |
Internet | |
| Chertsey |
Internet | |
| Slough |
Internet | |
| Slough |
Internet | |
| Walton-on-Thames |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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Zubair
(@zubi89) reported
from
Slough, England
@bt_uk Not sure £150 cuts it tbh considering all the headache and disruption it caused. Will be looking to go forward with the ombudsman service and will put in a formal complaint to @Ofcom too.
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mark hunter
(@epicreble) reported
from
Slough, England
@btsport why do they show VAR in slow motion. The game isn't played that way. Then it always looks worse.
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk It clocked with me about the silence as I stopped myself. Then as you can see the other attempts didn’t work. The message said the help desk is closed, sorry for any inconvenience and no other options given.
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Michael Youmans
(@therealmyoumans) reported
from
Guildford, England
@bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow
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John Allen 🇬🇧🇿🇼
(@Cranstead) reported
from
Wokingham, England
NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....
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Andy West
(@Westofcenter) reported
from
Lower Shiplake, England
.@bt_uk are you aware of situations today where scamming calls cause Broadband to go down? Have received two today and both times, caused loss of connection.
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peter
(@peter33266430) reported
from
Slough, England
@btsport it’s come to a point we’re it is becoming to expensive to watch Bt sport for me , and time to cancel my Bt sport football , it’s a shame really, how people afford it , is beyond me.
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@bt_uk Hello! 👋 Apologies this may be a silly query, but I did the auto-fault reporting thing 2 days ago, and it kept alternating between saying it was ok and saying it wasn't, so I just want to check that the slow broadband connection actually did get reported properly? Thanks!
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Amit Champaneri
(@AmitChampaneri1) reported
from
Virginia Water, England
@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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Sharon Ducker (was Kuhl)
(@Sharonkuhl) reported
from
Yateley, England
@bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR
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Olly Shah
(@OllyShah) reported
from
Slough, England
@BTCare never really resolving my internet strength probs, me buying a booster the family complaining of the lack of signal + a frequency the final straw for me trying to work from home with the 💩 signal. How far from the router? One 🤚on keyboard one on router, that close.
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Fulham traveller R.I.P papa bouba diop
(@stevenffc123) reported
from
Sendmarsh, England
@btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this
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John Tripp
(@HartTrippy) reported
from
Yateley, England
@bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?
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Olly Shah
(@OllyShah) reported
from
Slough, England
@bt_uk I moved the router from the side so you could see it, so it’s still a problem. Also this deal is how much? And the money back, is only if you loose it for so long etc. Explain how long and how you prove it please.
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Gracie
(@SarahJGrace1) reported
from
Godalming, England
@bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.
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peter
(@peter33266430) reported
from
Slough, England
@bt_uk Disappointed with BT customer services,engineer came around today,having issues with my internet and range ,I was told by engineer that the contract iam on , I could have,Wi-fi BT discs ,what I don’t understand is why BT customer services never told me this.
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Chris
(@MrChris62) reported
from
Guildford, England
@bt_uk Is there a problem with the internet in the GU1 4 area? We desperately need it for work!!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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AdamOnRadio
(@ATOnRadio) reported
@bt_uk THIS is radiculous. One of your engineers came out to fix my WiFi replaced some cables. But the same issue is still happening. At what point do I give up? I might as well just be using a 4G hub for the rest of my time living at home. It's not good enough.
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Gavin
(@gavin6784) reported
Imagine we do this and we get to a Europa League final. And Stephen ****** Craigan is a commentator. I mean, it won’t bother me cos I’ll be drowning in a fountain in Seville, but that’s just some crazy ****. #btsport #Europaleague #RangersFC
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Julie Fletcher
(@JulFletch) reported
@bt_uk No the booking failed on both occasions, but no one cared to let us know so the engineer was never going to show up! I’m not holding my breathe we’ll see an engineer Tuesday 🙈🤞@bt_uk
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Cónán McAteer
(@c_mc88) reported
@matthayesthfc It was a disgrace Carragher is allowed to commentate never mind on the Merseyside Derby but nowhere near as bad as Steve Mc and Robbie Savage on @btsport. It's painful for everyone
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Simon Rees 🏴🇬🇧
(@rees_sim) reported
@btsportfootball One of the biggest nights in West Ham's history and @btsport @btsportfootball put a truly terrible female commentator that nobody has heard of. Why isn't there a non-league footballer,or a 15 year old boy that play at a higher level? Shame on you woke pricks.
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Julie Fletcher
(@JulFletch) reported
Internet went down last Sat, phoned @bt_uk & booked an engineer appt for Monday. Relative waited in for 6 hours - no show. BT apologised & made another appt for today, relative sat in for another 6 hours & no show!!! Next available appt next Tuesday 🙈 awful system & service!
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razor476
(@razor476) reported
Just stumbled across a programme called “The Football’s On” It’s hosts by some guy called @iandstone Biggest load of shite I’ve ever watched @btsport surely only cockney turnips and people who listen to @talkSPORT watch this crap! ******* horrendous cockney drivel
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Ceris
(@Ceris8) reported
@bt_uk It’s still as bad as when we phoned you earlier in the week. All the Apps are completely unwatchable, apart from Netflix. One of your agents said she’d phone back early Mon night to discuss further. But so far, appalling, broken service.
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Christopher Wright
(@cmgw) reported
@bt_uk and as expected cut off after 30 mins on hold with no resolution. Not good enough!
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Lord of the Pies
(@jamesclossick) reported
.@bt_uk I have Now TV & BT Sport through BT. I also have an EE account. I’ve just discovered I’m paying for BT sport on that as well. They never told me, even though BT owns EE. The wait time to discuss it is interminable. It’s so frustrating not being able to talk to someone.